CSCW – Module 11 – Page 1 P. Dillenbourg & N. Nova Module 11 : Synthesis.
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Transcript of CSCW – Module 11 – Page 1 P. Dillenbourg & N. Nova Module 11 : Synthesis.
CSCW – Module 11 – Page 1 P. Dillenbourg & N. Nova
Module 11 :
Synthesis
CSCW – Module 11 – Page 2 P. Dillenbourg & N. Nova
CSCW: Objectives
To analyze the impact of a groupware system on the cooperative processes. This requires constructing an experiment and analyzing team interactions with both qualitative
and quantitative data analysis techniques ( project 1)
To design a groupware system that supports specific teamwork processes. This requires analyzing the process to be supported and understanding the relationship between groupware features (architecture and functionalities) and
cooperative processes. ( project 2)
CSCW – Module 11 – Page 3 P. Dillenbourg & N. Nova
CComputerSSupportedCCooperativeWWork
Design
Implementation
Analysis
CSCW – Module 11 – Page 4 P. Dillenbourg & N. Nova
Cooperation vs Collaboration
1. Shared understanding2. Roles3. Workflow4. Social navigation5. WYSIWIS Editor 6. Roomware
CSCW – Module 11 – Page 5 P. Dillenbourg & N. Nova
D1D111
22
33CC
AA
BB
CSCW – Module 11 – Page 6 P. Dillenbourg & N. Nova
Workflow vs Knowledge Managment
1. “In June, I sent my paper to Peter,the InstructionalScience editor, who sent it to Hans, Kluwer’s manager, who was supposed to send it to the reviewers, but it somehow get lost.”
2. “Over the last 10 years, the CRAFT members have published many papers here and there but we don’t have a place were we can find easily for instance the ones that concern science education.”
3. “Most software we produced in our lab is available for free but the PhD student who developed it is gone and has not really documented his code.
4. “The request for opening your email account was sent to your lab director but she was in holidays. When she came back, she approved the account opening but then I was in holidays. This is why it took longer than expected.”
CSCW – Module 11 – Page 7 P. Dillenbourg & N. Nova
CSCW – Module 11 – Page 8 P. Dillenbourg & N. Nova
CSCW – Module 11 – Page 9 P. Dillenbourg & N. Nova
ANOVA, Chi-Square, Correlation, SNA
1. “In this forum, the most interesting messages are posted in German.”
2. “In this forum, most messages are posted by two persons who actually lead the group.”
3. “The time to process a call is lower in help desks that include a knowledge management component.”
4. “Adding video conferencing did not improve the accuracy of diagnosis within distributed group of doctors.”
5. “Pairs who were more symmetrical obtained lower car times in the traffic simulation.”
CSCW – Module 11 – Page 10 P. Dillenbourg & N. Nova
Social Navigation vs Awareness
CSCW – Module 11 – Page 11 P. Dillenbourg & N. Nova
Media Richness
Low High
Inte
ract
ions
For
mal
In
form
al
Video conferencing
Forum
Whiteboard
Chat
Workflow
Tangibles
Wearables
Video conferencing
Forum
Whiteboard
Chat
Workflow
Tangibles
Wearables
CSCW – Module 11 – Page 12 P. Dillenbourg & N. Nova
Verbal communicationVerbal communication
Acknowledgment
Semi-struct. interfaces
Preventive repair
Medium persistence
Space annotation
Coordination
Grounding
Metacognition
Turn Taking
Group memory
CSCW – Module 11 – Page 13 P. Dillenbourg & N. Nova
Non verbal communicationNon verbal communication
Head rotationNapkin schema
DeicticsNodding
Eye contactWYSIWIS
Being there or Moving
Coordination
Grounding
Metacognition
Turn Taking
Group memory
CSCW – Module 11 – Page 14 P. Dillenbourg & N. Nova
Failure or Successes ?
1. Video communication2. Workflow3. Knowledge Management4. Community Portals5. Blogs
CSCW Take Home MessageCSCW Take Home Message
CSCW – Module 11 – Page 15 P. Dillenbourg & N. Nova
CSCW Take Home MessageCSCW Take Home Message1. Errors:
• Media Richness is the solution• Text is knowledge
2. Challenges: • Mediating informal interactions among distributed teams• Invent ethical uses of locative media and awareness tools
3. Trends: • Back to real, to things, more physical (roomware, tangibles,
…)• In physical space (locative media)
4. Methods: – Soft but not more; as rigorous as it make sense– Zoom inside the collaboration process
CSCW – Module 11 – Page 16 P. Dillenbourg & N. Nova
OpportunitiesOpportunities
• Interactive Tables (tangibles)– “Learning Center” FIFO PRIZE
• Mutual Modelling project (3 years)
• Collaborative Scripts project (3 years)
CSCW – Module 11 – Page 17 P. Dillenbourg & N. Nova
SuggestionsSuggestions
• …
CSCW – Module 11 – Page 18 P. Dillenbourg & N. Nova
ThanksThanks