CSC: Enterprise Mobility and the Wolf - Philippe Winthrop

CSC Proprietary and Confidential

Establishing The Right Mobility Program For Your Organization

CSC Mobility & Social 2 CSC Proprietary and Confidential

CSC Americas 1200 Technology

Consultants

CSC Asia Pacific 15,000+ Technology

Consultants

CSC EMEA 1500 Technology

Consultants

CSC Is a Leader in Enterprise Mobility

Mobility Development Centers of Excellence •  Chantilly, VA, US •  Huntsville, AL, US •  Wiesbadden, DE •  Chesterfield, UK •  Sao Paulo, BR •  Noida/Hyderabad, IN •  Ho Chi Min, VN •  Perth, AU


What’s Driving the Adoption of Mobility…

Enables entry into new market demographics – like millennials

Enables new marketing tactics to launch products and capture price-sensitive markets Powers new programs to retain customers by giving them greater access to the company and to each other

Improves workforce productivity

Enhances the experience of the end user – customers, partners, and employees

Attracts the early-in-career workforce – with different work styles

Moves business processes out into the field to reduce turnaround and improve customer satisfaction

Transforms the business to be more competitive and agile


… So What’s Holding Companies Back? Concerns over security

Fear of failing – the impact of “bad user experience”

Fear of failing magnified in brand erosion

Lack of skilled application developers

Lack of experience in building and managing the infrastructure required for mobility

Absence of (or incomplete) strategy that is integrated across functions

•  How much is enough? •  Ability to adopt new protocols to mitigate risk

•  Federal healthcare website has created a phobia


Doing Mobile Well Is Challenging


The Questions That Need Answers

How do I develop apps for all these platforms?

Can this be secured?

How does this all get managed?

How can mobile impact my business?

How do I handle BYOD or COPE?


Mobility Requires a Fundamentally Different Approach

People

Process

Technology

=

But it’s not rocket science


Enterprise vs. BYOxUsers are the driving force behind the mobile revolution

Apple or OrangeProcure, manage and secure the right asset for the job

Beyond An-App-for-ThatMobile enterprise applications and management at scale

Data is the game changerProduce, consume and innovate, driving business transformation Data

Applications

Devices

Policies & Governance

Mobile Makes Everything Better


Establishing a Clear Mobility Program Enterprise Mobility Planning (Refresh Rate: Ongoing)

The core issues that your organization must constantly visit and revisit. They go beyond any one mobile device or application and focus instead on the long term vision of the mobile workplace.

Enterprise Mobility Management (Refresh Rate: 36-60 Months)

Regardless of what strategy your organization has developed, there is a set of operational tools and processes that must be in place once a plan has been put into operation.

Mobile Lifecycle Management (Refresh Rate: 12-24 Months)

MLM is a device-centric view on mobility, focused on the tools and processes organizations must master to ensure that mobile information is delivered to the right devices at the right place, at the right time, and performing as expected.


Mobile Strategy

Current State Review & Market Analysis •  Innovation Workshop •  Mobile Vision & Strategy •  Process transformation

Mobility Capability Options & Alignment •  Requirement Analysis •  Alignment & Prioritization •  Summary Business Case

Roadmap •  Roadmap Development •  Technology selection •  Architecture Development •  Policy and Governance

•  Deep industry understanding to define business objectives •  Define mobile policy and governance plan •  Determine the most appropriate tools and timeline •  Leverage best practices to maximize mobile investments


The Consumerization of Mobility •  Enterprise Grade > Consumer Grade

•  Consumer Grade > Enterprise Grade –  Devices –  Enterprise applications –  App stores

•  Enterprise Grade > Consumer Grade –  Management –  Security –  Control


Mobile User Experience

• Series of Quantum Workshops

• Iterative Design Sessions for Mobility

• View and Validate Future State

•  Best Practices in Mobile UI Design –  Integrates visualization and advanced simulation techniques –  Facilitated approach to iterate design requirements very early in the project life cycle –  Leading to rapid consensus among business stakeholders and users –  Creation of mobile user experience design simulations

Define Design Demonstrate


BB

iOS

Android Windows Phone

HTML5

MADP •  All mobile OSs •  All major development platforms •  On/Near/Off Shore resources •  Back-end integration •  Security integration •  Delivery (public/private AppStore)

Benefits • Lower and predictable application

development costs • Consistent application quality and

performance levels • Leading edge innovative and immersive

mobile applications

Differentiators • Proactive innovation – Develop proof of

concept / production apps for clients • Very cost competitive • Legacy of success and innovation

Mobile Application Development


Mobility Management •  Management for Devices, Applications, Services and Infrastructure •  Per device/month cost (OpEx) for most elements

•  Enterprise-grade security •  End-to-end monitoring

–  Device health –  App usage –  Performance metrics / dashboards

Immediate Tactical Need Cost Effective Mobilization Platform for Growth

• Provides mobile devices with secure self-contained and self-encrypted applications for:

-  PIM -  Apps -  Data

• Strategic Enablement of BYOD and/or COPE

• Segments user and corporate data • Allows organizations to move from

10% mobilized to 80% mobilized

• Platform for management of devices at scale across the enterprise

• Foundation for Corporate AppStore • Ensures ongoing business and IT

compliance


OmniLoca)on® Mapping Service (OMS) Locate, Geocode, Overlay, Animate, Alert, Filter, Sort, Visualize

OmniLoca)on® Enterprise Visibility (OLEV) Event Management, Track & Trace, Geofencing, NoBficaBon

OmniLoca)on® Schedule & Route (OSRE) MulB-‐Variant Analysis, Task Assignment, Shared Visits, RouBng

OmniLoca)on® MachinEdge (OME) Machine ConnecBvity, Autonomic Sensor Analysis, AcBve Controls

Machine and Location

CSC Proprietary and Confidential

Case Studies


Case Study: Mobile Strategy

CSC created a strategic plan for the client to thrive in the Always On, Mobile First world

•  World’s largest aviation MRO Supplier

•  Over 36,000 employees serving airlines in more than 56 countries

About •  Currently utilizes a variety of

mobile solutions based on classical technologies

•  Wanted to prepare for the future by adopting new device generations and appropriate solutions

•  A coherent strategy was urgently required to regain control and establish common baselines

Objective •  CSC provided analysis and

strategy assessment, evaluating both business & technical aspects of mobility

•  Created technology strategy for current technologies and a future-state draft for preferred devices, tools, architectures, security measures & governance processes

•  Conducted over 30 interviews to identify and score the most beneficial use cases

Solution •  12 month roadmap drawing

client’s way to a mobile future •  A technical strategy document

for clear guidelines re: how to respond to inquiries by BUs and which technologies to chose

•  12 concrete project recommendations (4 infrastructure / 8 business), including high-level business cases and business benefit evaluations

Result


Case Study: Mobile User Experience

CSC created an extended platform for improving

customer relationship & services

•  Client powers the largest fleet of business and regional aircrafts and helicopters

•  Manufactures new generation engines for industrial applications

•  ~ 10,000 employees supporting clients in 25 countries

About •  Revolutionize the way

customers interact with the company

•  Become platform independent and use technologies that are popular with their customers

•  Eradicate the bottlenecks between engine owners and company field service engineers

Objective •  Device independent mobile/

tablet website •  Responsive web design using

Geo-location to locate field reps

•  CSC’s Vis-edge used to develop an HTML5 and JQuery powered web-site

Solution •  Field service reps can be

approached on the fly reducing the turn around time for the engine owners

•  Site included Events, Client News, feedback and allowed the engine owners to create a profile that saves on their phone.

Result


Case Study: Mobile Application Development

CSC helped deliver the complex project on time,

in sync with other channels

• Operations in over 160 countries

• Travel, tourism, cargo, flight catering and IT services

• Over 62,000 Employees

About • Deliver Fare Branding & Upselling solution to Android devices

• Enable Emirates to deliver business value across all channels

Objective • Android app with intuitive UX for flight booking

• Online payment with Credit card scanning tech

• Fraud prevention with device fingerprint mechanism

Solution • Quick and intuitive flight booking process

• Pricing and upgrades comparison

• Quick and secure online payment

Result


Case Study: Mobile App Development

CSC reduced policy generation time from 5

days to 30 seconds

• Operations in Saudi Arabia, Headquartered in Riyadh

• Founded in 1977, a leading manufacturer and marketer of ceramic tiles, sanitary ware and electric water heaters

About • To allow approximately 100 salespersons at the 30+ showrooms to assist customers with material selection and provide a fast checkout

• Checkout process include creation of Sales Order and transmission to the POS system

Objective •  iOS – iPad App integrated with SAP and ability to scan barcode to get material information, availability and price

•  Include 3D visualization of chosen products

•  Support of mapping interface to allow visual confirmation of delivery address

Solution • Native mobile iPad app that offers a salesman with the ability to walk with the customer, make product selections and recommendations, check stock availability and create a basket / sales order

Result

Driving customer intimacy and enhancing employee

productivity


Case Study: Managed Mobility

With CSC’s help, every business unit is profitable for

the 1st time in 20 years

•  Sole provider of postal services in the UK

•  150,000 employees •  Serves over 29 million

addresses across the UK •  Delivered in 2013 more than

one billion parcels and 14 billion letters across the UK

About •  Business model needed a

thorough modernization •  Fewer letters but increased

ecommerce deliveries required new package tracking systems •  Citizens were expecting (near)

real-time status updates

Objective •  Developed a track and trace

solution which also included eSignature capture

•  Deployed initially to over 27,000 devices

•  Now managing almost 80,000 devices

Solution •  Improved workforce efficiency •  Higher customer satisfaction •  New business opportunities

Result


Case Study: Machine and Location •  Operations in over 30

countries •  Develops some of the world’s

most popular and effective pharma treatments

•  Eleven types of facilities over hundreds of sites

About •  Map and analyze the business

footprint of dozens of products across hundreds of locations

•  Monitor, record, and predict the impact of natural and manmade events on the logistics of manufacture & distribution

Objective •  OmniLocation Enterprise

Visibility (OLEV) •  OmniLocation Mapping

Services (OMS)

•  Combine, analyze, report, and visualize risk from nine sources across eleven data feeds

Solution •  First delivered project to a new

Fortune 200 customer •  First business footprint analysis

of customer’s operations by product, vendor, and country

Result

CSC helped the client dynamically adapt and

mitigate the impact of (un)natural events on their

supply chain


Takeaways

•  Mobile is transformative –  Mobilize processes…not apps

•  Create amazing user experiences –  Multiple platforms and devices –  The user is King

•  Standardize…flexibly –  Share mobile best practices across the organization

•  Wash…Rinse…Repeat

Philippe Winthrop Global Mobility Evangelist [email protected] | m: +1.617.838.4173 | t: @biz_mobility

CSC: Enterprise Mobility and the Wolf - Philippe Winthrop

Technology

Transcript of CSC: Enterprise Mobility and the Wolf - Philippe Winthrop