CS User Manual
-
Upload
khushal-juneja -
Category
Documents
-
view
5.495 -
download
23
Transcript of CS User Manual
![Page 1: CS User Manual](https://reader035.fdocuments.in/reader035/viewer/2022081715/54fbfd6d4a7959d43c8b4a4c/html5/thumbnails/1.jpg)
CUSTOMER SERVICE
MODULE
SAP ECC 6.0
USER MANUAL
![Page 2: CS User Manual](https://reader035.fdocuments.in/reader035/viewer/2022081715/54fbfd6d4a7959d43c8b4a4c/html5/thumbnails/2.jpg)
SAP CS Module Processes
Page 2 of 53
AMC Contract creation Transaction Code – VA41 User Input –
Contract Type ZWV1 or ZWV2 or ZWV3 or ZWV5
Sales Org VSO2
Distribution Channel SR
Division SV
Sales Office CHEN
Sales Group S02
Press Enter
![Page 3: CS User Manual](https://reader035.fdocuments.in/reader035/viewer/2022081715/54fbfd6d4a7959d43c8b4a4c/html5/thumbnails/3.jpg)
SAP CS Module Processes
Page 3 of 53
User Input –
Sold to Party
Ship to Party
PO No
PO Date
Material
Target Quantity
![Page 4: CS User Manual](https://reader035.fdocuments.in/reader035/viewer/2022081715/54fbfd6d4a7959d43c8b4a4c/html5/thumbnails/4.jpg)
SAP CS Module Processes
Page 4 of 53
Select the Material Line Item. Then go to Extras – Technical Objects Provide all the functional locations that are included in this contract.
![Page 5: CS User Manual](https://reader035.fdocuments.in/reader035/viewer/2022081715/54fbfd6d4a7959d43c8b4a4c/html5/thumbnails/5.jpg)
SAP CS Module Processes
Page 5 of 53
Return Back
![Page 6: CS User Manual](https://reader035.fdocuments.in/reader035/viewer/2022081715/54fbfd6d4a7959d43c8b4a4c/html5/thumbnails/6.jpg)
SAP CS Module Processes
Page 6 of 53
Double Click on the Material Code (in this example - 300017). The following screen opens up.
Go to the Conditions Tab
![Page 7: CS User Manual](https://reader035.fdocuments.in/reader035/viewer/2022081715/54fbfd6d4a7959d43c8b4a4c/html5/thumbnails/7.jpg)
SAP CS Module Processes
Page 7 of 53
Go to the Billing Plan tab.
![Page 8: CS User Manual](https://reader035.fdocuments.in/reader035/viewer/2022081715/54fbfd6d4a7959d43c8b4a4c/html5/thumbnails/8.jpg)
SAP CS Module Processes
Page 8 of 53
Click on the Create Dates button.
Remove the line item billing block. Note the Billing date.
![Page 9: CS User Manual](https://reader035.fdocuments.in/reader035/viewer/2022081715/54fbfd6d4a7959d43c8b4a4c/html5/thumbnails/9.jpg)
SAP CS Module Processes
Page 9 of 53
Go back.
![Page 10: CS User Manual](https://reader035.fdocuments.in/reader035/viewer/2022081715/54fbfd6d4a7959d43c8b4a4c/html5/thumbnails/10.jpg)
SAP CS Module Processes
Page 10 of 53
Save and Note the Document Number.
![Page 11: CS User Manual](https://reader035.fdocuments.in/reader035/viewer/2022081715/54fbfd6d4a7959d43c8b4a4c/html5/thumbnails/11.jpg)
SAP CS Module Processes
Page 11 of 53
AMC Contract Billing Transaction Code – VF04 User Input –
Billing Date from from the Contract – Billing date
Billing Type FV
Select Order-related
Click on Display Billing List.
![Page 12: CS User Manual](https://reader035.fdocuments.in/reader035/viewer/2022081715/54fbfd6d4a7959d43c8b4a4c/html5/thumbnails/12.jpg)
SAP CS Module Processes
Page 12 of 53
Select the line that corresponds to your contract document number.
![Page 13: CS User Manual](https://reader035.fdocuments.in/reader035/viewer/2022081715/54fbfd6d4a7959d43c8b4a4c/html5/thumbnails/13.jpg)
SAP CS Module Processes
Page 13 of 53
Click on Individual Billing.
Save.
![Page 14: CS User Manual](https://reader035.fdocuments.in/reader035/viewer/2022081715/54fbfd6d4a7959d43c8b4a4c/html5/thumbnails/14.jpg)
SAP CS Module Processes
Page 14 of 53
Go back.
![Page 15: CS User Manual](https://reader035.fdocuments.in/reader035/viewer/2022081715/54fbfd6d4a7959d43c8b4a4c/html5/thumbnails/15.jpg)
SAP CS Module Processes
Page 15 of 53
Trouble Shooting Maintenance Prerequisites
1. For AMC Customer, the AMC contract should have already been created previously for the WEG for which the maintenance call is raised.
2. For warranty customer, the start and end dates of warranty duration should have
been maintained in the Functional Location master data.
3. In all other cases, the WEG would be treated as belonging to a Non-AMC customer. Transaction Code – IW51 User Input –
Notification Type Z1
Press enter. Create Service Notification Screen opens up.
![Page 16: CS User Manual](https://reader035.fdocuments.in/reader035/viewer/2022081715/54fbfd6d4a7959d43c8b4a4c/html5/thumbnails/16.jpg)
SAP CS Module Processes
Page 16 of 53
User Input –
Notification Description
Functional Location
Priority
Reported by
The AMC contract is automatically assigned by the system, if it exists. The AMC contract number can be seen against the field Sales Doc. The sold to party details are read from the functional location master data.
![Page 17: CS User Manual](https://reader035.fdocuments.in/reader035/viewer/2022081715/54fbfd6d4a7959d43c8b4a4c/html5/thumbnails/17.jpg)
SAP CS Module Processes
Page 17 of 53
Click on the Additional data 1 tab User Input –
Long text Initial comments or information, if any
The system displays the warranty information, i.e. – the warranty start and end dates.
![Page 18: CS User Manual](https://reader035.fdocuments.in/reader035/viewer/2022081715/54fbfd6d4a7959d43c8b4a4c/html5/thumbnails/18.jpg)
SAP CS Module Processes
Page 18 of 53
Click on the Malfunction, breakdown tab User Input –
Breakdown Indicator In case of WEG breakdown, if any
The system also displays the Malfunction start date and time. To create the service order directly from within the service notification, click on the Serv.Order button.
![Page 19: CS User Manual](https://reader035.fdocuments.in/reader035/viewer/2022081715/54fbfd6d4a7959d43c8b4a4c/html5/thumbnails/19.jpg)
SAP CS Module Processes
Page 19 of 53
Click OK. You can now see the service order.
![Page 20: CS User Manual](https://reader035.fdocuments.in/reader035/viewer/2022081715/54fbfd6d4a7959d43c8b4a4c/html5/thumbnails/20.jpg)
SAP CS Module Processes
Page 20 of 53
Click on the Operations tab. User input –
Operation short text Verify and change if needed
Work Number of hours of work - estimated
Unit HR
Click on the Components tab. User input –
Component Material Code of the Spare(s)
Requirement Quantity Nos required
Item Category (IC) Stock / Non Stock
Storage Location (SLoc)
Plant (Plnt)
![Page 21: CS User Manual](https://reader035.fdocuments.in/reader035/viewer/2022081715/54fbfd6d4a7959d43c8b4a4c/html5/thumbnails/21.jpg)
SAP CS Module Processes
Page 21 of 53
To release the service order, click on the green flag button. Save the service order.
Note the number of the service notification (1000000063) and the service order (4000857).
![Page 22: CS User Manual](https://reader035.fdocuments.in/reader035/viewer/2022081715/54fbfd6d4a7959d43c8b4a4c/html5/thumbnails/22.jpg)
SAP CS Module Processes
Page 22 of 53
Incase of Some External Service –
![Page 23: CS User Manual](https://reader035.fdocuments.in/reader035/viewer/2022081715/54fbfd6d4a7959d43c8b4a4c/html5/thumbnails/23.jpg)
SAP CS Module Processes
Page 23 of 53
![Page 24: CS User Manual](https://reader035.fdocuments.in/reader035/viewer/2022081715/54fbfd6d4a7959d43c8b4a4c/html5/thumbnails/24.jpg)
SAP CS Module Processes
Page 24 of 53
![Page 25: CS User Manual](https://reader035.fdocuments.in/reader035/viewer/2022081715/54fbfd6d4a7959d43c8b4a4c/html5/thumbnails/25.jpg)
SAP CS Module Processes
Page 25 of 53
![Page 26: CS User Manual](https://reader035.fdocuments.in/reader035/viewer/2022081715/54fbfd6d4a7959d43c8b4a4c/html5/thumbnails/26.jpg)
SAP CS Module Processes
Page 26 of 53
![Page 27: CS User Manual](https://reader035.fdocuments.in/reader035/viewer/2022081715/54fbfd6d4a7959d43c8b4a4c/html5/thumbnails/27.jpg)
SAP CS Module Processes
Page 27 of 53
![Page 28: CS User Manual](https://reader035.fdocuments.in/reader035/viewer/2022081715/54fbfd6d4a7959d43c8b4a4c/html5/thumbnails/28.jpg)
SAP CS Module Processes
Page 28 of 53
GOTO ME21N
![Page 29: CS User Manual](https://reader035.fdocuments.in/reader035/viewer/2022081715/54fbfd6d4a7959d43c8b4a4c/html5/thumbnails/29.jpg)
SAP CS Module Processes
Page 29 of 53
![Page 30: CS User Manual](https://reader035.fdocuments.in/reader035/viewer/2022081715/54fbfd6d4a7959d43c8b4a4c/html5/thumbnails/30.jpg)
SAP CS Module Processes
Page 30 of 53
![Page 31: CS User Manual](https://reader035.fdocuments.in/reader035/viewer/2022081715/54fbfd6d4a7959d43c8b4a4c/html5/thumbnails/31.jpg)
SAP CS Module Processes
Page 31 of 53
![Page 32: CS User Manual](https://reader035.fdocuments.in/reader035/viewer/2022081715/54fbfd6d4a7959d43c8b4a4c/html5/thumbnails/32.jpg)
SAP CS Module Processes
Page 32 of 53
MIGO
![Page 33: CS User Manual](https://reader035.fdocuments.in/reader035/viewer/2022081715/54fbfd6d4a7959d43c8b4a4c/html5/thumbnails/33.jpg)
SAP CS Module Processes
Page 33 of 53
Item OK
Check Entries
![Page 34: CS User Manual](https://reader035.fdocuments.in/reader035/viewer/2022081715/54fbfd6d4a7959d43c8b4a4c/html5/thumbnails/34.jpg)
SAP CS Module Processes
Page 34 of 53
Post Document
![Page 35: CS User Manual](https://reader035.fdocuments.in/reader035/viewer/2022081715/54fbfd6d4a7959d43c8b4a4c/html5/thumbnails/35.jpg)
SAP CS Module Processes
Page 35 of 53
![Page 36: CS User Manual](https://reader035.fdocuments.in/reader035/viewer/2022081715/54fbfd6d4a7959d43c8b4a4c/html5/thumbnails/36.jpg)
SAP CS Module Processes
Page 36 of 53
Goods Issue to the Service Order
Transaction Code – MB11
Click on To Order.
User Input –
Order Your Order Number
![Page 37: CS User Manual](https://reader035.fdocuments.in/reader035/viewer/2022081715/54fbfd6d4a7959d43c8b4a4c/html5/thumbnails/37.jpg)
SAP CS Module Processes
Page 37 of 53
Save to post the goods movement.
![Page 38: CS User Manual](https://reader035.fdocuments.in/reader035/viewer/2022081715/54fbfd6d4a7959d43c8b4a4c/html5/thumbnails/38.jpg)
SAP CS Module Processes
Page 38 of 53
Confirming the Service Order
Transaction Code – IW41
User Input –
Order Your Order Number
User Input –
Actual Work Number of Hours
![Page 39: CS User Manual](https://reader035.fdocuments.in/reader035/viewer/2022081715/54fbfd6d4a7959d43c8b4a4c/html5/thumbnails/39.jpg)
SAP CS Module Processes
Page 39 of 53
Save and post the confirmation.
![Page 40: CS User Manual](https://reader035.fdocuments.in/reader035/viewer/2022081715/54fbfd6d4a7959d43c8b4a4c/html5/thumbnails/40.jpg)
SAP CS Module Processes
Page 40 of 53
Billing the Service Order to the customer
Transaction Code – DP90
User Input –
Order Your Order Number
Press Billing request button.
![Page 41: CS User Manual](https://reader035.fdocuments.in/reader035/viewer/2022081715/54fbfd6d4a7959d43c8b4a4c/html5/thumbnails/41.jpg)
SAP CS Module Processes
Page 41 of 53
Remove the Billing block.
![Page 42: CS User Manual](https://reader035.fdocuments.in/reader035/viewer/2022081715/54fbfd6d4a7959d43c8b4a4c/html5/thumbnails/42.jpg)
SAP CS Module Processes
Page 42 of 53
Save the document.
![Page 43: CS User Manual](https://reader035.fdocuments.in/reader035/viewer/2022081715/54fbfd6d4a7959d43c8b4a4c/html5/thumbnails/43.jpg)
SAP CS Module Processes
Page 43 of 53
Creating the billing document
Transaction Code – VF01
Press Enter.
![Page 44: CS User Manual](https://reader035.fdocuments.in/reader035/viewer/2022081715/54fbfd6d4a7959d43c8b4a4c/html5/thumbnails/44.jpg)
SAP CS Module Processes
Page 44 of 53
Save the document (Document 90000182 has been saved).
![Page 45: CS User Manual](https://reader035.fdocuments.in/reader035/viewer/2022081715/54fbfd6d4a7959d43c8b4a4c/html5/thumbnails/45.jpg)
SAP CS Module Processes
Page 45 of 53
Preventive maintenance planning General Maintenance Task Lists Transaction Code – IA05 User Input –
Group
![Page 46: CS User Manual](https://reader035.fdocuments.in/reader035/viewer/2022081715/54fbfd6d4a7959d43c8b4a4c/html5/thumbnails/46.jpg)
SAP CS Module Processes
Page 46 of 53
User Input –
Group Counter Description
![Page 47: CS User Manual](https://reader035.fdocuments.in/reader035/viewer/2022081715/54fbfd6d4a7959d43c8b4a4c/html5/thumbnails/47.jpg)
SAP CS Module Processes
Page 47 of 53
Click on MntPack button
![Page 48: CS User Manual](https://reader035.fdocuments.in/reader035/viewer/2022081715/54fbfd6d4a7959d43c8b4a4c/html5/thumbnails/48.jpg)
SAP CS Module Processes
Page 48 of 53
Assign the relevant maintenance package to each operation. In our case, it will be 180 days cycle – so 180 days package.
![Page 49: CS User Manual](https://reader035.fdocuments.in/reader035/viewer/2022081715/54fbfd6d4a7959d43c8b4a4c/html5/thumbnails/49.jpg)
SAP CS Module Processes
Page 49 of 53
For entering operation wise inspection characteristics, select the corresponding operation and click on Insp.Char button.
![Page 50: CS User Manual](https://reader035.fdocuments.in/reader035/viewer/2022081715/54fbfd6d4a7959d43c8b4a4c/html5/thumbnails/50.jpg)
SAP CS Module Processes
Page 50 of 53
Assign the various inspection characteristics to the corresponding operations.
![Page 51: CS User Manual](https://reader035.fdocuments.in/reader035/viewer/2022081715/54fbfd6d4a7959d43c8b4a4c/html5/thumbnails/51.jpg)
SAP CS Module Processes
Page 51 of 53
Maintenance Strategies
Transaction Code – IP11
![Page 52: CS User Manual](https://reader035.fdocuments.in/reader035/viewer/2022081715/54fbfd6d4a7959d43c8b4a4c/html5/thumbnails/52.jpg)
SAP CS Module Processes
Page 52 of 53
![Page 53: CS User Manual](https://reader035.fdocuments.in/reader035/viewer/2022081715/54fbfd6d4a7959d43c8b4a4c/html5/thumbnails/53.jpg)
SAP CS Module Processes
Page 53 of 53
Scheduling for Maintenance Plans IP10 – Schedule IP30 - Deadline Monitoring