Cruise Ship Management - Handover

8/19/2019 Cruise Ship Management - Handover

http://slidepdf.com/reader/full/cruise-ship-management-handover 1/4

Cruise Ship Management

Handover Hotel Manager

F&B MANAGER

DESCRIPTION YES NO

INTRODUCTION TO FOLLOWING OFFICERS

CAPTAIN

STAFF CAPTAIN

CHIEF ENGINEER

F&B MANAGER

CRUISE DIRECTOR

SHORE EXCURSION MANAGER

CHIEF PURSER

INTRODUCTION TO CATERING DEPARTMENT HEADS:

HOTEL CONTROLLER

CHIEF STEWARD ASSISTANT

EXECUTIVE CHEF

PROVISIONS MASTER

MAITRE D’HOTEL

BAR MANAGER

HOUSEKEEPER

SHIP’S TOUR

BARS

CONCESSIONAIRES’ AREAS

GALLEY

HOSPITAL

HOTEL STORE ROOMS

HOUSEKEEPING AREAS

LAUNDRY

MESS ROOMS

OFFICES

PROVISIONS PUBLIC ROOMS

RESTAURANT

CATERING CONTRACT:

SPECIFICATIONS OF SERVICES

SUPPLIES

OPERATING INVENTORY / LOOSE EQUIPMENT

STATIONARY / DECORATION / PRINTING MATERIAL

COMPANY ACCOUNTS / EMPLOYEE ACCOUNTS

EXTRA VICTUALLING

ADDENDUM NO. 1

CONCESSIONAIRE CONTRACT

I.S.M. (INTERNATIONAL SAFETY MANAGEMENT)

ON BOARD FILE – “SAFETY AND QUALITY MANAGEMENT POETTO SHIPPING” STAR PROGRAM

TRAINING OF ALL FOOD SERVICE EMPLOYEES FLEET WIDE IN FOOD SAFETY AND

SANITATION CREATED BY ZERBONE CATERING

EXPLANATION OF TRAININGS RECORD

TRAVEL CATALOGUE

ALL PAGES WHICH CONCERN THE VESSEL

MENUS

LUNCH- AND DINNER MENUS TO BE CHECKED DAILY – UNTIL ………………

CORRECTED BY ……………………………

DAILY PROGRAMME

WRITTEN BY …………………………... – TO BE CHECKED ALSO BY BAR MANAGER AND

MAITRE D’HOTEL – HANDED BACK TO HOTEL MANAGER LATEST BY……….

CRUISE PLAN

COVER DAILY AND CRUISE FUNCTION, AND DISCUSS PROCEDURES FOR CRUISE



“MEAL TIMES” (ALL FOOD AND BEVERAGE ACTIVITIES) MEETING HELD WITH THEHOTEL MANAGER, CRUISE DIRECTOR, AND EXCURSION MANAGER TWO DAYS IN

ADVANCE OF EACH CRUISE.

MINUTES OF MEETINGS

READ THROUGH MINUTES OF MEETING FROM THE LAST 30 DAY PERIOD. COVER

PROTOCOLS OF MEETINGS AND SCHEDULE OF MEETINGS MEMOS,AND FAX FILES

TOGETHER COVER FAX (IN AND OUT) AND MEMOS FROM THE LAST 30 DAY PERIOD

INCLUDING CREW MOVEMENTS. COVER PROCEDURES FOR COMMUNICATION’S

WITH SHORE SIDE OFFICES.

CREW MATERS

CABIN PLANS

CREW LISTS

HIERARCHY PLAN FOR THE CATERING DEPARTMENT

VACATION PLAN

CREW RULES AND REGULATIONS (STAFF CAPTAIN)

CREW ACTIVITIES

CREW AND OFFICERS MESS INCLUDING MEAL TIMES AND SPECIAL FUNCTIONS

DISCILPINARY ACTIONS AND PROTOCOLS, SEE WARNING FILE.

DAILY CHECK OF ALL FOOD AND BEVERAGE OUTLETS

CHECKING OF ALL BARS

CHECKING OF THE BREAKFAST BUFFETS RESTAURANT AND BISTRO

CHECKING OF THE LUNCH BUFFET IN THE SUNSHINE AND BISTRO

CHECKING OF THE TEA TIME SET-UP.

QUALITY CHECKING OF LUNCH AND DINNER PRODUCTIONS IN THE GALLEY

CHECKING OF THE LATE NIGHT SNACK AND BUFFETS

CHECKING OF SPECIAL FUNCTIONS AND COCKTAILS

GALLEY HYGIENE INSPECTIONS

RESTAURANT AND BAR HYGIENE INSPECTIONS

FOOD, BEVERAGE, AND HOTEL ORDERS

CHECK ALL PENDING FOOD AND BEVERAGE ORDERS

SCHEDULE FOR FOOD, BEVERAGE AND HOTEL ORDERS

DISCUSS PRODUCT PLAN AND SPECIALITY ITEMS NEEDED.

SAFETY INSTRUCTIONS AND RESPONSABILITIES

DISCUSS ALL PERTINENT INFORMATION TO DUTIES DURING PASSENGER AND

CREW SAFETY DRILLS

SHOW AND EXPLAIN SAFETY INSTRUCTIONS AND INTRODUCE SAFETY OFFICERS

FOR FURTHER TRAINING.

SHORE SIDE CONTACTS:

JOB DESCRIPTIONS COVER ALL JOB DESCRIPTIONS AND RESPONSABILITIES OF HEADS OF

DEPARTMENT

COVER ALL JOB DECRIPTIONS AND RESPONSIBILITIES OF ASSISTANTS

CLOSING DOCUMENTATION

CATERING STATEMENTS

SERVCIE CHARGES AND INCENTIVES

BEVERAGE ALLOWANCES

MAIN - STORE SUMMARIES

SUB STORE SUMMARIES

SERVICE LETTERS

SPOILAGE AND BREAKAGE REPORTS

BONUS FOR LOADING AND LUGGAGE HANDLING

RATINGS



CRUISE REPORTS

REVENUE REPORTS

BACK UP DISKETTES

PAYROLL INFORMATIONS

BOTTLE STORE AND DUTY FREE SALES AND PROCEDURES

STOCK ON HAND LIST FOOD, BEVERAGE, AND HOTEL STORES.

FOOD COST REPORTS

BEVERAGE COST REPORT

REFRIGERATION REPORTS

CRUISE COMMENT FORMS

AVO LOGS

MONTHLY AND CRUISE INVENTORIES

MONTHLY CLOSING OF THE HOTEL STORE INCLUDING INVENTORIES OF THE MAIN

STORE AND DOTATIONS

CRUISE INVENTORIES OF MAIN STORE FOOD

CRUISE INVENTORIES OF MAINS STORE BEVERAGE

CRUISE INVENTORIES OF SUB-STORES (BARS)

DISCREPANCY REPORTS

SPOT-CHECKS BARS AND MAIN-STORES

COMPANY POLICIES REGARDING MISSING STOCK.

GUIDELINES OF INFORMATION FLOW

MONTHLY SALARIES

COVER COMPANY POLICIES REGARDING END OF CONTACT BONUSES AND

VACATION PAY.

COVER ALLOTMENT PROCEDURES

REQUIRED DOCUMENTATION

SOFT WARE

PAY OUT TIMES AND PROCEDURES

DISMBARKING PAY OUT AND TRAVEL EXPENSES

HOTEL MGR REQUIRED FILING SYSTEM

WARNINGS

CRUISE PLANS

TRAINING SCHEDULES

PASSENGER COMPLAINTS

DAILY REPORTS (LOG BOOKS)

CRUISE RATINGS

START-UP MANUAL

MINUTES OF MEETINGS

FAX IN FAX OUT

POETTO SHIPPING SAFETY AND QUALITY MANAGEMENT MANUAL

CONTRACT

EQUIPMENT MANUALS

POS MANUALS

FORMS AND CHECKLISTS

CRUISE INFORMATION

VESSEL SANITATION MANUAL

SIGNS AND POSTERS

INTERNAL MEMOS

S.O.P. MANUAL

REPORTS

WORKING SCHEDULES

EXCURSION FIGURES

KEYS AND PASSWORDS

HAND OVER ALL KEYS AND PASSWORDS FOR COMPUTERS, SERVER, AND

SOFTWARE.

COMPUTER FILES

MY DOCUMENTS SUB-DIRECTORY

FAX AND MEMOS

POS PROGRAM



POS REPORT PROGRAM

WORDS AND EXCEL

MANUALS

LAST CREW EVALUATIONS

ROUGH SEA CHECK LISTS

I, THE EMBARKING HOTEL MGR, HEAR BY SIGN BELOW ACKNOWLEDGE THAT ALL ABOVE

INFORMATION HAS BEEN EXPLAINED TO ME IN DETAIL.

NAME: SIGNATURE:

I, THE DISEMBARKING HOTEL MGR, HEAR BY SIGN BELOW ACKNOWLEDGE THAT ALL ABOVE

INFORMATION HAS BEEN EXPLAINED TO MY REPLACEMENT IN DETAIL.

NAME: SIGNATURE:

Cruise Ship Management - Handover

Documents

Transcript of Cruise Ship Management - Handover