Crowd Management Plan (V1) Mutiny in the Park 2014 4 - Crowd... · The purposes of the crowd...

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Crowd Management Plan (V1)

Mutiny in the Park 2014

18 Apple Business Centre, Frobisher Way, Taunton, Somerset, TA2 6BB

Company Registration Number: 06457010

Tel: +44(0)18 2328 6795 - Fax: +44(0)80 0731 1455

Email: [email protected]

www.maineventsecurity.co.uk

http://www.maineventsecurity.co.uk/

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Document Title Crowd Management Plan

Event Mutiny in the Park 2014

Date 19th July 2014

Venue Victoria Park, Portsmouth

Festival Production Managing Director Luke Betts

Crowd Manager (Main Event Security) Joshua Mills

Deputy Crowd Manager (Main Event

Security)

Barry Sheridan

Issue Date 03/02/14

Draft # 1

This document supersedes all previous versions of the crowd management plan and all information

of which it contains. Check the draft number; the final document will be identified as ‘final’. It is your

responsibility to ensure that you are working from the correct document.

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1. Introduction

The following text forms the crowd management plan for the proposed Mutiny in the Park 2014 to

be held in Portsmouth, Hampshire. The plan will take into account any and all aspects of the event

and its planning that have an influence on crowd management. The plan will include

recommendations, calculations and reasoning for decisions, backed up by industry best practice and

academic studies.

The purposes of the crowd management plan is to set out the roles and responsibilities of all

stakeholders involved in the event, along with the appropriate actions to be taken within the pre-

agreed emergency plan. The aim of this document is to itemise the goals of the stakeholders and

how they will achieve them. The document will also show how Main Event Security will make every

effort; where reasonably practicable to do so, to ensure the safety of customers, contractors and

artists attending the event.

Main Event Security subscribes to the definition of crowd management created by the American

Pedestrian planner John Fruin (1992)

“The systematic planning for, and the supervision of the orderly movement and assembly of people.

Crowd management is the assessment of the people handling capabilities of space prior to the use.

This includes the evaluation of projected levels of occupancy, adequacy of means of ingress and

egress, processing procedures such as ticket collection, and expected types of activities and group

behaviour.”

This document is the culmination of a process of continual review. The process is dynamic and allows

for input from all stakeholders until a final version is agreed upon by all agencies.

2. The site: Location and layout

Victoria Park has a proven track record of being used for mass gatherings dating back to the First

World War. The site is access by fie pedestrian gates and has permanent fencing enclosing the site.

The site encapsulates several structures including a fountain and monuments as well as being

bordered by two roads and an active suburban railway track. The site is over looked by a large

business tower block formerly occupied by the Zurich insurance company. It is the view of the Main

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Event Security Senior Team that the site is well chosen and can be easily secured for the purposes of

the event and the resulting crowd management operation.

Due to Mutiny in the Park (MitP) being a new event it enables the crowd management and security

deployment and planning to be bespoke for the event rather than rely upon the experiences of

previous years.

3. Artist Background

MitP is predominantly a Dance music led event. The artists booked for the event are acts that are

used to performing and behaving professionally on stage. Several of the acts are nationally known

DJs and are affiliated with national radio networks so cannot afford to be associated with negative

media coverage resulting from poor on stage behaviour.

The popularity of on-stage behaviour of artists can positively and negatively affect the safety of the

crowd gathering to watch a specific performance. Due to the detailed knowledge of the music

industry and the specific knowledge of the Dance music genre that the MitP promoters have, the

programming for the site has been well developed. The site will see a musical transition at around

17:30 from mellow daytime dance music to more mainstream personality led DJ acts using

scratching and drop mixes in the evening.

None of the acts that are appearing at MitP have a history of causing or leading adverse behaviour

within the crowd. Pete Tong and Zane Lowe are the seasoned professionals with a history of playing

to stadium sized crowds of up to 96,000 attendees as warm up acts for large bands such as Foo

Fighters. They are experienced at gauging a crowd and the energy levels within it.

4. Audience Demography

The audience demographic will be predominantly made up of individuals and groups aged from 18-

35 years of age. The event plans to allow attendees of 14+ into the event when accompanied by an

adult. It is anticipated that there will be a 50/50 split of male to females attending. The event will

also attract couples but people arriving as part of larger social groups will also represent a significant

part of the crowd. The social groups mentioned here would contribute toward a high percentage of

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the alcohol sales on site. The possible possession and use of illegal substances should be planned for.

It is expected that a minority of the crowd may seek to use illegal substances whilst at the event. The

deterrents and anti-drugs initiatives will be itemised as part of this document.

Alcohol intake is expected to be average for a music festival of this kind. The average festival

customer will however drink more alcohol at an event than they would during a normal occasion.

This should be understood by the production team with particular attention being paid to the

number of toilets and welfare facilities being provided as a result.

It is expected that the audience will be experienced at attending events.

Deliberate crime and disorder is expected to be low. Main Event Security has a range of deterrents

and anti crime and disorder measures that can be implemented to reduce these threats to the event

and its customers.

Full preparation will be made for a significant early arrival at site by customers. Provisions will be

made for this queuing, standing crowd to be stewarded into a Disney style queue system for their

own safety and welfare. There will also be the ability to deploy members of the Main Event Security

team earlier than planned, if there is a need to do so.

4.1. Crime and Disorder: Anticipated challenges and resulting tactics

It should be recognised that events with similar dance programming have occurred within

Portsmouth within recent years. These events have been well managed and show that an event with

a Dance music following can be promoted and executed safely. MitP can be seen as a fresh event

but should take guidance in terms of crime and disorder tactics from similar one day Dance music

events around the UK as well as within the Portsmouth area.

4.1.1 Challenge: Theft of personal belongings (mobile phones, wallets etc)

Notoriously challenging to combat, theft of customers’ personal belongings a multi-pronged

approach. Main Event Security proposes the use of several different tactics to disrupt and

apprehend those intent on theft.

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4.1.2 Tactic: Covert teams consisting of SIA licensed Door Supervisors drawn from Main Event

Security’s more experience pool of personnel will operate throughout the site but will be

focused on combating these type of thefts. Pickpocketing thefts within crowds and the targeting of

mobile phones has been a growing trend seen UK wide. Using intelligence from the London

Metropolitan Police Service Unit specialising in mobile phone pick pocketing, our Covert Officer

along with our Response Teams actively hunt for known individuals within the crowd an at entry

positions. Profiling individuals and groups known to engage in this activity enables our Covert Teams

to monitor for adverse behaviour before any person is approached and challenged regarding theft.

4.1.3 Tactic: Additional high visibility staffing in the front of stage barriers and arenas during

performances receiving large standing crowds. This will assist in acting as a deterrent to those trying

to steal items. Main Event Security use the same model as police constabularies within inner city

areas, high visibility teams regularly seen around specific locations do reduce incidents of crime.

4.4.1 Challenge: Possession/use of suspected illegal substances

The possession and consumption of suspected illegal substances and ‘legal highs’ is widely known to

be a contributing factor in the Dance music genre. This is recognised s a challenge by Main Event

Security and MitP production team. A multifaceted and robust set of tactics will be used to counter

this threat and therefore maintain a high level of safety at the event.

Tactic: Drugs detection dog deployed to search lanes plus placement of amnesty bins at search lanes

The deployment of a drugs dog to the search lanes is a significant deterrent to those wishing to bring

controlled substances into the event. In conjunction with the prominent placement of drugs

amnesty bins, customers are encouraged to safely discard any substances that the may be carrying

before passing through the search procedure.

Tactic: Covert officer deployed inside the arena

To address the risk of those having gained access to the site in possession of controlled substances,

the deployment of a covert security officer to the arena will assist with the detection of these

individuals. Focusing on individuals and groups that seek to distribute illegal substances, the covert

officer will report back relevant information to the Crowd Manager that can be used by uniformed

team members to challenge individuals and groups.

Tactic: Pre-event information distribution

MitP publicising prior to the event that they have a zero tolerance policy toward drug possession.

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5. Operational Team roles and responsibilities

6.2 Crowd / Security Manager

The Crowd / Security Manager will be responsible for strategic management in terms of the

implementation of the Crowd Management Plan. This will be in consultation with the Event’s

Directors, The Event Safety Officer and the Production Manager. He will work with the organiser and

oversee and implement all strategic and tactical security operations. He will be responsible for all

staff, briefing, operations and monitoring of the security and crowd management of the event.

6.3 Emergency Liaison Team officer (E.L.T.) – (Main Event Security)

Due to the size of the event and the number of operational staff being deployed, the Main Event

Security Crowd Manager in conjunction with the Main Event Security Radio Control Room Operator

will fulfil the role of ELT officer.

The ELT officer will liaise with the Production team and all other emergency services stakeholders.

All key areas have communications with the ELT and all relevant information is fed back.

6.4 Main Event Security Deputy Crowd Manager

The Main Event Security Deputy Crowd Manager and will be responsible for assisting in the

deployment of the team, monitoring of the site and logging and reporting of all relevant incidents.

This Deputy Crowd Manager will assist in ensuring that all staff are briefed correctly. This is

primarily done through the Supervisors’ briefing.

Crowd Manager

Joshua Mills

Main Arena Manager

Backstage

SIA and Stewards

Pit Barrier/Front of House Supervisor

SIA and Stewards

Search/Gate Team Supervisor

SIA and Stewards

Response Team Supevisor

Foot Response Teams

Specialist Unit/Covert Teams

Radio Control Room Operator

Deputy Crowd Manager

Barry Sheridan

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6.5 Supervisors

The Supervisors will assist the operations team as directed and have specific operational

requirements as per their area of responsibility.

6.6 SIA Licensed Security

These staff will carry out any security function that is identified as a ‘Licensable Activity’ under the Private

Security Industry Act 2001, in and around the site to ensure the protection and security of people, assets and

property. They are entitled to make the decisions on the suitability of persons to enter or remain in licensed

areas. This may include Body & Bag Searching, Evictions or Ejections. Their functions focus around the

maintenance of the four licensing objectives as set out by the Licensing Act 2003.

6.7 Crowd Safety Stewards

The Crowd Safety Stewards (CSS) deployed to MitP by Main Event Security will seek to work together

as closely as possible with any MitP volunteer team members.

The stewards are an essential part of the event safety management team, acting as the eyes and

ears of the event manager. At all times the stewards should be aware of and ensure the care,

comfort and wellbeing of all categories of spectators. The CSSs supplied by Main Event Security will

be deployed to various parts of the MitP site. All Main Event Security CSSs have been trained to the

standard set out by the Level 2 NVQ Award in Spectator Safety / Level 2 Award in Understanding

Stewarding at Spectator Events. Any and all CSS that are deployed to the front of stage pit barrier

(FOSPB) will have been trained by Main Event Training in a role specific course programme.

The stewards ensure that they are familiar with the layout of the site and the available facilities

including First Aid, toilets and water in order to assist the public with relevant information. They will

attend pre-event briefings, ensuring they are familiar with arrangements for evacuating the

audience, including coded messages. The stewards will carry out pre and post event checks within

their working area ensuring the site is clear prior to and post-event.

6. Training and Competency of Staff

All levels of Main Event Security staff receive specific training in relation to their responsibilities

within the organisation. Throughout the operational management and directorship structure,

further higher educational qualifications are required. All staff must pass all qualifications of those

that they lead before progressing to the next level of the organisation.

6.1. SIA Door Supervisor grade crowd management staff

All must maintain a minimum standard as laid out in the Private Security Industry Act.

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6.2. Licensed grade of Door Supervisor

Crowd Safety Stewards – All staff must be qualified or enrolled upon an NVQ Level 2 Qualification in

Spectator Safety or Level 2 Award in Understanding Stewarding at Spectator Events.

6.3. Specific Team Training

Specialist teams such as those staff deployed to the Front of Stage Pit Barrier will also receive extra

training relating to the roles and responsibilities. Response Team staff will also receive training to

Level 2 Award in Physical Intervention.

6.4. Staff competency

All staff occupying roles from Operational Supervisor up to Crowd Manager must have displayed

several key attributes throughout previous operational deployments. Before each member of the

team is considered for promotion and the resulting training, they must first be recommended and

seconded by two of their colleagues.

7. Front of stage pit barrier operating procedure

Please see appendix.

8. Health and Safety and Risk Assessment

All members of staff will understand their health and safety responsibilities to self and others,

including those with special needs and children. Main Event Security will hold a copy of all relevant

health and safety risk assessments and procedures on site at all times. Any person or agency wishing

to view these documents may ask a member of the Main Event Security team and the paperwork

can be produced. These documents will be available in the run up to the event and will be disclosed

to any core stakeholder upon request.

9. Site recommendations

Monument and structures

As previously mentioned in this document the site is used to hosting large gatherings and has done

so since the start of the First World War. The site has a significant number of structures within it

such as a war memorials, monuments, a large fountain and a council maintenance compound.

The maintenance compound has a significant perimeter fence and so will not need to be guarded or

fenced. The fountain and other monuments should have herras fence placed around them to ensure

the safety of those wishing to gain access to them.

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Entry system

It is recommended that the area adjacent to the Civic Offices should be used to accommodate a

’Disney’ style queue system to enable the safe holding of individuals outside the entry search lanes.

This queue system will safely hold the waiting crowd out of any thoroughfare, therefore reducing

the chance of disagreement and disorder. In the event of a significant early arrival of customers the

resulting queue that inundates the queue system could be directed across Guildhall Square which

has a large capacity for people handling. This could be managed by the stewarding team at the gate

will the assistance of the onsite Incident Response Teams.

As it stands all other recommendations and aspects of the site have been discussed at length with

the MitP Production Senior Team Members and taken into consideration by them. Main Event

Security currently do not have any further recommendations to increase levels of crowd safety at

the event. This document is dynamically reviewed enabling this status to change.

11. Deployment

The deployment of staff is itemised as part of the budget for the event. (See Appendix)

12. Ingress

12.1 Arrival

It is anticipated that customers attending the event will use a number of transport methods

including private vehicle, on foot, bicycle and public transport. Due to the event type and the close

proximity of significant public transport links, it is anticipated that the vast majority of those

attending will travel by public transport, or by foot.

The availability of parking for private vehicles close to the site, may encourage car owners to use

their vehicles to get to site. Significant pre-event publicity about the availability of public transport

however is anticipated to positively effect this.

Due to the ease of travel options to the site, it is anticipated that the customers will arrive within the

standard arrival pattern for an event of this type. In 2013 this arrival pattern generate two definite

peak periods. The first peak period ran from 12:00-14:00 and again from 17:00-19:30.

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12.2 Queuing

It is planned that the main gate will be positioned beneath the railway inside the railway arch

structure. The gate will face out into the Guildhall Square through the war memorial.

The open hard floored area immediately to the West of the war memorial is planned to house the

queue system for the main entry gate. This enables MitP to safely hold a significant number of

customers in a ‘fair for all’ queue away from members of the public wishing to pass across Guildhall

Square. This queue will also allow the customers to have information delivered to them about

different subjects such as event timetabling, entry conditions, search procedures, drugs policies

amongst others.

This queue system should be large enough to safely and comfortably house 1,000 customers. This

queue system should have a 500m2 area plus ancillary welfare facilities such as toilets, waste bins,

amnesty bins and medical staff. The queue system will be marked out by barriers to ensure a linear

fair for all process of queuing to avoid a bulk queue.

In the event of an early arrival of significant numbers of customers, Main Event Security will deploy

extra SIA team members as part of Incident Response Teams to the gates to assist with search

capacity and monitor for signs of distress in the waiting crowd.

12.3 Entry search calculations

The entry team need the capacity to process large number of attendees through the search

procedure in a short period of time if the event experiences an en masse arrival of customers. Due

to the event being only one day without the facility for customers to camp, it is expected that

customers will arrival with only small ‘day’ bags and handbags. This results in the search rate being

swifter than at a camping event and gives the search team the time and ability to focus on specific

individuals and groups displaying suspicious of activity.

The SIA licensed members of the Main Event Security team that are to be deployed to the entry

gate, will have the search capacity of around 5 people per minute per member of staff during the

initial ingress. This results in 50 people per minute processed through the gate.

Taking the search rate of 5 customers per minute, per member of staff during initial ingress

conditions, the calculations have been made below to show how the Main Event Security team could

manage an early arrival queue situation.

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The search team is itemised as 10 members of staff and they have search capacity of 3000 people

per hour. Utilising Response Teams of 3 staff per team to assist, the entry gate team could safely

process an extra 900 people per hour with the addition of each individual response team. This

search capacity should be sufficient to relieve any pressure within the waiting crowd.

Number of staff Number of customers searched per minute per member of staff Total per hour

1 5 300

2 10 600

3 15 900

12.4 Entry conditions

Please see appendix (To be agreed)

13.2 Crowd Migration

Due to the event being focused around one large stage, it is not anticipated that crowd migration

will pose a threat to the safety of the event during the circulation stage of MitP.

14. Ejection policy

Please see appendix (To be agreed)

15. Evidence Gathering Cameras (EGC)

Main Event Security deploy Evidence Gathering Cameras (EGC) with key teams and team members

on site. The deployment of these cameras are focused upon the Senior Operational Management

Team, Incident Response Teams and Front of Stage Pit Barrier Supervisors. Main Event Security

currently maintain a stock of Body Worn video cameras as well as handheld camcorders to be

operated by a trained Crowd Safety Steward. For the purposes of this plan both types of device will

be known as Evidence Gathering Cameras (EGC). The EGC are used to record video evidence of

situations involving customer interactions where staff are engaged in:

the challenging of improper behaviour

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management of crowd safety situations

challenging of suspected criminal activity

assisting in medical casualty extractions

fire related incidents

incidents of trespass

Research statistics show that the use of EGC actively reduces incident rates committed by members

of the public (26%) as well as instances of complaints and allegations against security team

members. The use of EGC also resulted in faster resolutions to complaints received.

16. Emergency Egress Calculations

To enable 5,000 people to exit the event site in an emergency within a ten minute evacuation target

time, there must be 7m of exit width (calculations included in table below). This evacuation time is

taken from the HM Government publication Fire Safety Risk Assessment: Open Air Events and

Venues (p.63). The risk assessment for the event site is as a ‘Low Risk’ site as HM Government (p.63)

states The risk to people from fire outdoors may generally be viewed as lower than that in an indoor

situation, simply because people are less likely to be affected by smoke and heat and their escape

routes are much less likely to be cut off.

Exit width is made up of the combined width of all of the emergency exit gates that are available to

use for an evacuation. There should also be a separate entry to the event site that is designated for

the use of emergency vehicles only. The gate designated for the emergency service vehicles should

be wide enough for the purpose and have an all-weather surface if possible.

Number of

attendees

Number of people per

minute through one unit

width under emergency

egress situation

Evacuatio

n target

time in

minutes

Unit

width in

meters

Exit capacity

required in

meters

5,000 ÷ 40pppm ÷ 10min × 0.55 = 6.875m (7m)

Taking into account the requirement for an emergency services vehicle gate, there should be 5

meters exit capacity added to the figure shown in the above table.

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The event site has five gates all of 2m or wider. This means that the site has a greater exit capacity

(7272 people in 10 mins) than the event requires.

17. Egress (Non-emergency)

Those having arrived by public transport will most likely return by the same method.

It is expected that the egress from the site will be encouraged by the number of ‘after party’ events

being held in conjunction with the event in Guildhall Walk venues. To ensure that the entry gate

beneath the railway arch does not act as a pinch point for egress, the gateway opposite the railway

station and adjacent to Ali’s Kebab shop will be used as the primary exit route.

It is anticipated that the majority of those that enter the site will attempted to leave using the same

gate. The strength of using the train station gate for the primary exit route, is the ease of which the

exit flow can be diverted to this gate.

Each evening the egress will take place from the Anglesey Road North Gate towards the main stage

arena and then down to the exit gates until the point that the exit can be shut, to allow the sweep to

confirm the arena is clear of customers. From experience we expect the arena should clear in 20-30

minutes.

Appropriate site lighting will be positioned along all egress routes en route to the main gate.

18.1 Backstage Security Arrangements

A structured security pass system will be in operation. All personnel that are either working or are

guests will be required to have the appropriate accreditation to facilitate them being in that

particular area. Details of the vehicle pass system can be found in the traffic management plan.

18.2 Artists arrivals and Parking

All backstage traffic will be processed via the production gate (location tbc). On the event day as

much information as possible will be made available to the Main Event Security Crowd Manager and

backstage Main Event Security staff to ensure smooth ingress and egress of artist and production

vehicles. Details relating to the management of vehicles at this location can be found in the Traffic

Management Plan.

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19. Standard operational procedure - Non emergency

Procedure to be included when performance times released

20. Customer engagement programme – Crowd Alert

The Crowd Alert customer engagement programme is designed to create a culture of trust between

the festival customers and the security and crowd management team. This is done by the

distribution of information to the MitP attendees through social media networking sites, flyers and

posters. Using these different delivery methods, the MitP customers will be

introduced to Main Event Security

told who the security manager is for the festival

encouraged to make positive contact with the Main Event Security staff

given useful event safety tips

given useful personal security tips

offered simple anti-theft measures such as lanyards to purchase from the security

compound

given a direct contact number for the Main Event Security control room along with direct

email and social networking addresses for the Main Event Security team

encouraged to see the Main Event Security team as being ‘here to help’

asked to contact the Main Event Security team if they believe they may have information

that may be of use to us

be made aware of key locations such as first aid and the security office

21. References

Ambrose,J (2001) The violent world of moshpit culture. London: Omnibus Press

Fruin, JJ. (1993) The causes and prevention of crowd disasters. Published seminar

paper in Engineering for Crowd Safety: Ed Smith, RA. and Dickie, JF: Elsevier Press

BV.

HM Government. (2007) Fire safety risk assessment: open air events and venues.

London: Department for Communities and Local Government Publications

HSE. (2000) Managing crowds safely. 2nd ed. London: HSE.

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http://www.pinnacleresponse.com/DataEditorUploads/ScottishEvaluationFinalReport

Nov2011.pdf

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