Cross Culture Skills
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Transcript of Cross Culture Skills
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A B H I S H E K G O E L
I I M C A L C U T T A
Developing Cross cultural skills
in 105 minutes
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Approach adopted
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Behavior
Attitude
Knowledge
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6 dimensions(Representation of Hofstede 1982, 1994, 2000, 2010)
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Power Distance
Masculinity -
Femininity
TemporalOrientation*
UncertaintyAvoidance
Indulgence
Individualism-
Collectivism
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Assessing ones cultural intelligence
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Assessment
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Assessment
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Profiles
Provincial Similar background
Analyst Skillful at analysis
Natural Intuitive
Mimic High degree of control over actions
Ambassador Confident, not knowing much
Chameleon Uncommon type, enigmatic
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Lets play
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A short cross cultural simulation
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1. Two different parties
3-4 volunteers who would act consultants
Rest would come to the middle of the room
2. Consultants may please proceed and wait outsidethe hall
You may carry a copy/paper, pen/pencil
3. The remaining group stays back in the room
4. Your roles would be given to you shortly
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Upon Re-assembly
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How did consultants feel when you approachedmembers of home culture?
How did members of the home culture feel whenconsultants approached you?
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InterculturallyCompetent
Leader
Capability
Interculturalexpertise at allorganizationallevels
CareBalanced interestand value forprofit andstakeholders
Connection
Engagedcommunicationand interaction
with diversecultures
Consciousness
Self-awareness ofown cultural
backgrounds andbias
Context
Situationalperspective withno judgement
Contrasts
Culturaldifferences inleading andmotivatingfollowers
CulturalImmersion
Lived Experiencein other cultures
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Sources of Misinterpretation
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Caused by inaccurate perception of a person orsituation
Subconscious cultural blinders
We make assumptions that are culturally determined
Lack of cultural self-awareness
Cultural Intelligence reading
Scores. (range desirable: >4)
People appear similar to me (than they really are)
Parochial view (my way)
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5-step discovery
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1. Open yourself to new experiences, embracedifferences
Not easy, because there may be setbacks
2. Observe events around you, your situation
3. Intelligently interpret what is happening, look forcommon linkages to create a pattern
4. Exercise caution, apply learning
5. Be judicious of your actions
But be non-judgmental of others actions
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What is my key takeaway?
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Realization of the world around you
Your own perspective with which you seethe world is salient
Looking inside and being mindful of ownactions is as important as looking outside
Harmony/rhythm/melody
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Assessing your own mindset
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When interacting with others what impacts the otherpersons status? (nationality, caste, religion, region)
How open am I to ideas from other people
representing regions, cultures that are different frommy own
What is the dominant feeling when I am in a newsociety: Excitement, Fear, Anxiety?
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Assessment contd
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Am I a prisoner of differences or am I sensitive tothe differences seen in different cultures?
When I interact with other human beings, I see them
as individuals or as representatives of their culture? How well do I blend various cultural values to create
a homogenous set?
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The way forward
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Behavior
Attitude/
Self-awareness
Knowledge UP
UP
Your part. GoodLuck!
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Keep Discovering
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