CROSS CULTURAL UNDERSTANDING;

AN INTRODUCTION

NAILIL MUNA

EBT. Sultan Agung English Club. 2011

What is CCU?

CCU deals with understanding the similarity and differences of culture between and among people

Its core is to establish and understand how people from different culture communicate with each other and comprises the shared values, understandings, assumptions, and goals

Check this example out.

Why we need to be concerned about Cultural Differences

Compromising their uniqueness to “fit in.” Judgmental; you are what I see, you are how I

perceive you are

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Dimensions of Diversity

Gender Religious beliefs Race Marital status Ethnicity Parental status Age Education Physical and mental ability Income Sexual orientation Occupation Language Geographic location

Why CCU Matters?

Global Market

Why CCU Matters?

Changing Demographics1. International Citizenship

In 2008: 15.205 expatriates live in IndonesiaIn 2011: 83.000 expatriates live in Indonesia

2. Trends of Global Changes; independency vs. dependencyLifestyleIdeologyCultural, political view

Developing Diversity Competence

Awareness Recognize differences Respect the benefits of diverse values Accept that each culture finds some values more

important and some behaviors more desirable than others

Understand the effect of distrust Have a clear sense of your individual culture Recognize your own ethnocentricity Understand how the culture of your organization

affects those whose culture is different Recognize the similarities that are shared among

culture

Developing Diversity Competence

Knowledge Learn factual information about other

cultures Engaged in cultural activities Learn a new language Make friends with people of different culture Explore your history and background.

Developing Diversity Competence

Skill Take personal responsibility for the way you

respond to difference. Make continued and sincere attempts to

understand the world from others’ points of view. Develop skills in cross-cultural communication. Develop problem-solving skills. Develop skills in conflict management. Look for ways to work effectively with diverse

groups of people.

Developing Diversity Competence Action/Behavior Teach others about cultural differences. Develop a mentoring relationship with

someone from a different culture or identity group.

Show more patience when working and interacting with people who have different learning styles than you.

Develop a personal plan for continued learning toward diversity competency

The Challenge of Diversity

Diversity is an inside job, meaning that diversity is not about “them.”

Diversity goes beyond race and gender. No one is the target of blame for current or

past inequities. Human beings are ethnocentric, seeing the

world through their own narrow view and judging the world by their familiar yardstick

Human beings find comfort and trust in likeness

It is difficult for people to share power

FINAL QUESTION

WOULD YOU TAKE THE CHALLANGE?