Cross -Cultural Communication Issues
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Transcript of Cross -Cultural Communication Issues
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Cross-Cultural Communication Issues
Presentation by Sal Trinchillo
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Globalization• Increasing levels
• Cultural diffusion
• Shift toward an interdependent world economy
• Spread of cultural characteristics
• Cultural differences
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Questions Addressed• What are the issues affecting cross-cultural
communications?
• Why are the issues increasing?
• What can the academic institutions do to improve the situation?
• Can cross-cultural communications be improved?
• What are the benefits of improvement?
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Culture
The language, beliefs, values, norms, behaviors, and even material objects that are passed from one generation to the next
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Analytical Lenses• Power distance
• In-group collectivism
• Institutional collectivism
• Uncertainty avoidance
• Future orientation
• Gender egalitarianism
• Assertiveness
• Humane orientation
• Performance orientation
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What are the Issues Affecting Cross-Cultural Communications?
• National culture
• Organizational Culture
• Culture shock
• Language barriers
• Linguistic relativism
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Additional Issues• Miscommunication
• Misunderstanding
• Relational approach
• Empowerment
• Teamwork
• International conflict
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Why are the Issues increasing?
Three interrelated factors:
o Global economic activity increase
• Foreign direct investment in 2000 = $1,271 billion
• Cross border share of M & A = 41 %
o Implementation of global business strategies
o Oversimplification of culture convergence
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What can Academic Institutions do to Improve the Situation?
The major challenges:
• Tying the teaching of culture to business
• Avoid being blinded by static and traditional views of culture
• Recognize the role of the self-reference criterion
• Recognize the diversity within cultures
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Can Cross-Cultural Communications Be Improved?
Areas of improvement:
• Organizational communication
• Employee management
• International conflict resolution
• Training
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What are the Benefits of Improvement?
The major benefits:
• More effective knowledge transfer
• Competitive edge retention
• Additional competitive advantage
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Summary
o Cross-Cultural communications are challenging because:
• Nations have divergent cultures
• Issues can have a complex nature
o Cross-Cultural communications can improve with:
• Additional studies and research
• Sensitivity to other cultures
• Establishing a common ground