CRM-UT-004 Late Payment Surcharge.doc

7/21/2019 CRM-UT-004 Late Payment Surcharge.doc

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Unit Test ScriptsModule:CRM

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SCENARIO/DESCRIPTION: Late Payment Surcharge RUN DATE:

Unit Test Code : CRM-004 RUN ON : DEV200

BBP Ref.: D2.2.5 (Late Payment Surcharge)

Number of Scenarios 01

APPROA!:

!ME R"LE D!#E S$%!#&RE

Shama'a '*am #e*ter- +ESC 14-01-2011

#e*ter- !,acu* dd-mm-yyyy

!nthny #eam Lea ( !,acu*) dd-mm-yyyy

Shar'/ +ar'm #eam Lea ( u*'ne**) dd-mm-yyyy

SCENARIOS:

Scenar'

Scenar' #'te Scenar' De*cr't'n

1 Creat'n an Cmet'n 3 LatePayment Surcharge t'cet

Creat'n 3 a cma'nt 3rm a u*'ne** Partner in a case where Late Payment Surcharge has beenwrongly charged.

SETUP DATA:

D!#! "EC# V!L&E6C"DE DESCR$P#$" C"MME#S !D "#ES

P . Range* 1000000000 7188888888

E9terna

CRMSERV$C (Ser;'ce#'cet um,er)

<000000000 7<888888888

ne

+ESC $C !gent* (CSR rEmyee)

0000010000 7

Ser;'ce #'cet =#SV Ser;'ce #'cet ne

Ser;'ce "rg =00000000001 +ESC Ser;'ce "rg Data

Pr3'e

ne

Partner Data =0000052 S # Party- (P) ne

28>285<?4.c




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Cntact Per*n("n ,eha3

3 P)

$nteract'n Centre !gent(CSR)

Emyee Re*n*',e

Re*n*',e %ru

SCENARIO"#: Creation and Com$%etion of !ate Pa&ment Surc'ar(e tic)et

. #R!S!C#$" S#EPS #R!S

. C"DE

E@PEC#ED RES&L# $P&# D!#! 6

SPEC$!L$A"RM!#$"

"&#P&# D!#! 6

!C#&!L RES&L#*

#ES#ER 6

#E!M

PR""A "+ 6

ERR"R($SS&E)

1 Create Ser;'ce #'cet Crrecte$n;'ce Pr'nt'ng Ar LPS

Be,C'ent&$

Ser;'ce t'cet num,er 'n range <0000000007 <888888888

Seect$#ER!C#$"REC"RD ta, an h't#R!S!C#$"#PE an *eect ateayment *urchargein$uts are t'edescri$tion* status*cate(ori+es it .yc'c'ng e*caate the

t'cet '* *ent t theree;ant et.

Ser;'ce #'cet

create <00000011

Shama'a'*am

1.1 "+

2 Create an C*e Ser;'ce #'cet Be,C'ent&$

Ser;'ce t'cet num,er 'n range <0000000007 <888888888

Seect$#ER!C#$"REC"RD ta, an h't#R!S!C#$"#PE an *eect LatePayment Surcharge,y 'nutt'ngdescri$tion of t'ecom$%aint* $riorit&*

Ser;'ce #'cet

create <00000011

Shama'a'*am

1.1 "+

CRM&#004 Late Payment Surcharge.c




__________________________________________________________________________________________________________________________________

cate(ori+es it* and$ut t'e status asC!OSED

Create Ser;'ce #'cet Re3un 3rLPS

Be,C'ent&$

Ser;'ce t'cet num,er

'n range <000000000

7 <888888888

Seect$#ER!C#$"REC"RD ta, an h't#R!S!C#$"#PE an *eect ateayment *urchargein$uts are t'edescri$tion ,Re3un* 3r LPS-*status* cate(ori+esit .y c'c'nge*caate the t'cet '**ent t the ree;antet.

Ser;'ce #'cet

create <00000011

Shama'a'*am

1.1 "+

4 Create Ser;'ce #'cet LPS Ba';er Be,C'ent&$

Ser;'ce t'cet num,er

'n range <000000000

7 <888888888

Seect$#ER!C#$"REC"RD ta, an h't#R!S!C#$"#PE an *eect ateayment *urchargein$uts are t'edescri$tion , LPSFa';er -* status*cate(ori+es it .y

c'c'ng e*caate thet'cet '* *ent t theree;ant et.

Ser;'ce #'cet

create <00000011

Shama'a'*am

1.2 "+

5 &ate Ser;'ce #'cet t $n-rce** Be,C'ent&$

#he *tatu* '* uate g t serice tic)et'istor& an uatethe *tatu* $-PR"CESS

Ser;'ce #'cet

*tatu* '* uate t

'n rce**

Shama'a'*am

1. "+

? &ate an c*e Ser;'ce #'cetLPS Ba';er

Be,C'ent&$

#he *tatu* '* uate g t serice tic)et'istor& an uatethe *tatu* a*CL"SED

Ser;'ce #'cet

*tatu* '* c*e

Shama'a'*am

1.4 "+

CRM&#004 Late Payment Surcharge.c Page




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> &ate Ser;'ce #'cet t $n-rce** Be,C'ent&$

#he *tatu* '* uate g t serice tic)et'istor& an uatethe *tatu* $-

PR"CESS

Ser;'ce #'cet

*tatu* '* uate t

'n rce**

Shama'a'*am

1. "+

< &ate an c*e Ser;'ce #'cetRe3un 3r LPS

Be,C'ent&$


Ser;'ce #'cet '*

c*e

Shama'a'*am

1.4 "+

8 &ate Ser;'ce #'cet t $n-rce** Be,C'ent&$

#he *tatu* '* uate g t serice tic)et'istor& an uatethe *tatu* $-PR"CESS

Ser;'ce #'cet

*tatu* '* uate t

'n rce**

Shama'a'*am

1.5 "+

10 &ate an c*e Ser;'ce #'cetCrrecte $n;'ce Pr'nt'ng 3r LPS

Be,C'ent&$


Ser;'ce #'cet '*

c*e

Shama'a'*am

1.? "+

11 Change *tatu* 3 Ser;'ce #'cet tRe-en an create $nteract'nRecr

Be,C'ent&$

#he *tatu* '* uate % t serice tic)et

status an re"o$en

the t'cet '3 re/u're

Ser;'ce #'cet

*tatu* '* uate t

re-en

Shama'a'*am

1.> "+

12 C*e *er;'ce t'cet an create'nteract'n recr

Be,C'ent&$

#he *tatu* '* uate % t serice tic)et

*tatu* c%ose and

create interaction

record

Ser;'ce #'cet '*

c*e

Shama'a'*am

1.? "+





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Comments:

Proof of Tests:

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CRM-UT-004 Late Payment Surcharge.doc

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