CRM ONLINE TRAINING | CRM Project Support | CRM Certification Training

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Place Your Text Here LOGO SAP CRM ONLINE TRAINING IND +91 8688888976 USA +1666-313-4151 Email : [email protected] www.sapbestonlinetraining.com SAP BEST ONLINE TRAINING

description

CRM OVERVIEW: Sap Best is a Standard e-Learning Center for different Courses. SAP BEST offers its students a range of technical/functional courses in accordance with Course standards. SAP BEST Education introduces a new, student centric approach to training: a range of interactive web-based courses designed specifically to deliver effective knowledge transfer whenever it is needed. These courses are targeted to working professionals, experienced consultants, and new graduates.SAP BEST provides Training & Placement Assistance. We give you Top 100 Interview Questions, Guidelines on Resume preparation - built in best corporate standards according to the Job description. We will market the resume for top clients in the IT market. FEATURES OF SAP BEST: Course Duration: 60 Hours Access: With 2 months Server access Trainer Details: 6+ Years Real Time Consultant Prerequisites: Any Graduate, It is not compulsory, Fresher’s also can learn this course. Material: Soft Copy of Training Materials, Session Video Recordings will be provided. After Training: Resume preparation, Interview Questions, Career Support will be provided. Support : 24/7 Customer Support Other Offered Modules: SAP: BPC, BASIS, ABAP,BO ADMIN, FICO, MDM, CRM TRAINING, HANA , FSCM, It his is the text that will type when you click your cursor on a form field, then click on Sample Button 1S UTILITIES, BO DATA SERVICES, APO. DWH: ABINITIO, INFORMATICA, DATA STAGE, AJAX, HADOOP, WEBSPHERE TRAINING and many more Top technologies in the IT Market. Contact us for more details and Session Schedules at: http://sapbestonlinetraining.com/sap-crm-online-training.php Ind: +91 8688888976,, USA: +1666-313-4151 Email: [email protected], Web: http://www.sapbestonlinetraining

Transcript of CRM ONLINE TRAINING | CRM Project Support | CRM Certification Training

Page 1: CRM ONLINE TRAINING | CRM Project Support | CRM Certification Training

Place Your Text Here

LOGO

SAP CRM ONLINE TRAININGSAP CRM ONLINE TRAINING

IND +91 8688888976 USA +1666-313-4151 Email : [email protected]

SAP BEST ONLINE TRAINING

Page 2: CRM ONLINE TRAINING | CRM Project Support | CRM Certification Training

SAP CRM Functional Course Content

Introduction to SAP CRM

Marketing

Sales

Service

CRM User Interface ( Web UI)

SAP CRM

Page 3: CRM ONLINE TRAINING | CRM Project Support | CRM Certification Training

SAP CRM Technical Course Content

SAP CRM Fundamentals

Base Customization of SAP CRM

Experience on SAP CRM User Interface

Customizing SAP CRM

CRM User Interface ( Web UI)

SAP CRM

Page 4: CRM ONLINE TRAINING | CRM Project Support | CRM Certification Training

Introduction to SAP CRM• CRM Customizing

Fundamentals• Over view of CRM

Architecture• Business Partner• Business categories• BP Roles & Grouping, BP

Relationships• Business partner Hierarchy• Organizational Management• Organizational Model, Org

Determination• Territory Management• Territory Hierarchy Levels

Page 5: CRM ONLINE TRAINING | CRM Project Support | CRM Certification Training

Introduction to SAP CRM

• Product Master• Attributes & Set Type,

Hierarchies & Categories,• Product types, Maintain

Products• Transactional Processing• Business Transactions• Item Category• Activity Management• Business Activities• Partner Processing

Page 6: CRM ONLINE TRAINING | CRM Project Support | CRM Certification Training

Marketing• Marketing Planner &

Campaign Management• Marketing Calendar• Personalized Mail Forms• Segment Builder• Customer Segmentation,

Attribute List , Info sets• Product Proposals• Campaign Automation• External List Management• Lead Management• Lead Questionnaire

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Sales• Opportunity Management• Sales Cycles in Opportunity

management.• Surveys and Questionnaire in

Opportunity management• Order Management• Contract management• Copying Controls• Sales Cycle, Tools–Buying

Centre & Sales Agent• Special functions in order

management

Page 8: CRM ONLINE TRAINING | CRM Project Support | CRM Certification Training

CRM User Interface ( Web UI)

• UI concepts and UI V’s SAP GUI• Business roles• Authorization roles• Navigation bar profile• Work center link group• Direct links and logical links• Enhancing the existing business roles• Linking business role to org model.• Transaction launcher

Page 9: CRM ONLINE TRAINING | CRM Project Support | CRM Certification Training

SAP CRM Fundamentals

• Introduction to SAP CRM• Basics and Architecture• SAP CRM Marketing• SAPCRM Sales• SAP CRM Services• SAP CRM Web Channel• SAP CRM Partner Channel

Management• SAP CRM Interaction center• SAP CRM Field Applications• SAP CRM Analytics

Page 10: CRM ONLINE TRAINING | CRM Project Support | CRM Certification Training

Base Customization of SAP CRM

• SAP CRM Overview• Business Partners• Organizational Management• Product Master• Transaction Processing• Activity Management• Partner Processing• Actions• People Centric CRM

Page 11: CRM ONLINE TRAINING | CRM Project Support | CRM Certification Training

Experience on SAP CRM User Interface

• Describe the different UI elements and know how to personalize them

• Explain the concept of Business Roles and know how to maintain them

• Understand the Navigation Bar• Customizing and how to integrate

other web• Get a basic understanding of the

architecture of the User Interface• Understand the UI Configuration

Tool and perform layout changes• Explain the Design Layer Concept

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Experience on SAP CRM User Interface

• Perform customer specific enhancements with the Easy Enhancement Workbench

• Explain the Component Enhancement Concept

• Explain how to create skins to adapt the UI to your corporate identity

• Understand Web Services and the Web Service Tool

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Customizing SAP CRM

• Business Layer• Generic Interaction Layer: Basics• Business Object Layer:

Transactional Services• Enhancement of Data Model with

the Application Enhancement Tool• Enhancement of Generic Interaction

Layer Components• Simple Objects• Presentation Layer• UI Component Development and

Enhancement Concepts• Views, View Sets, Custom

Controller , Window, Navigation

Page 14: CRM ONLINE TRAINING | CRM Project Support | CRM Certification Training

Customizing SAP CRM

• Component Interface and Usage of Components

• Cross component Navigation• Implementation of Value helps• Editable Overview Pages• Tables in views• Transaction context• Component Enhancement

Examples• UI Types• Global Data Context• UI Configuration, Transaction

Launcher

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IND +91 8688888976 USA +1666-313-4151 Email : [email protected]

SAP BEST ONLINE TRAININGSAP BEST ONLINE TRAINING