CRM hands on

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CRM hands on.

description

This presentation provides some examples and exercises to help you get your hands on CRM solutions. Once again this is a non-boring presentation (bullets free). Have fun and learn.

Transcript of CRM hands on

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CRM hands on.

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hands on.

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What would you like to know?

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I want to know more about Sales Force Automation.

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Let’s do it.

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We’ll use Zoho CRM because it’s free up to 3 users.

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Sign in to Zoho using your Google, Yahoo or Facebook account.

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Create a new Lead.

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Don’t forget to save.

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Create a New Call (To Lead).

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Don’t forget to save.

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Convert the lead

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into potential.

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Don’t forget to save.

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Edit the potential by clicking on it.

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And set the stage to “Closed Won”.

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Don’t forget to save.

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Check the history.

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Create more potentials in different stages (new or existing Account).

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Check your Pipeline by Stage.

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Nice.

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I will get my bonus.

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And what if I want a bigger bonus?

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I’ll need best of breed Sales Force Automation solutions.

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Next question please.

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I want to know how to run multichannel campaigns.

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I would suggest you to use one of the best tools available.

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And let’s run a campaign in Zoho.

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Hit me with another question please.

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What about service?

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That’s why salesforce.com is one of the leaders in this area.

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Let’s see how Zoho deals with it.

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Last question.

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What’s in the sauce?

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I really can’t answer that.

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Summing up

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Don’t turn your back to your customers. Employ CRM platforms.

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Because “If we don’t take care of our customers, someone else will.”

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Hands off!

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Sergio [email protected]

http://www.linkedin.com/in/sergiolegrant