CRM for Pilots
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Transcript of CRM for Pilots
![Page 1: CRM for Pilots](https://reader034.fdocuments.in/reader034/viewer/2022052223/5597b4511a28abcc688b45d9/html5/thumbnails/1.jpg)
Interpersonal Communication
Leadership
Decision Making
![Page 2: CRM for Pilots](https://reader034.fdocuments.in/reader034/viewer/2022052223/5597b4511a28abcc688b45d9/html5/thumbnails/2.jpg)
Cognitive skills Interpersonal skillsmental processes
gaining and maintainingSituational Awareness
solving problems
making decisions
behavioral activities
associated with communications
associated with teamwork
![Page 3: CRM for Pilots](https://reader034.fdocuments.in/reader034/viewer/2022052223/5597b4511a28abcc688b45d9/html5/thumbnails/3.jpg)
![Page 4: CRM for Pilots](https://reader034.fdocuments.in/reader034/viewer/2022052223/5597b4511a28abcc688b45d9/html5/thumbnails/4.jpg)
Situational Awareness in the Cockpit
![Page 5: CRM for Pilots](https://reader034.fdocuments.in/reader034/viewer/2022052223/5597b4511a28abcc688b45d9/html5/thumbnails/5.jpg)
CLUES TO IDENTIFYING:
• Loss of Situational Awareness• Links in the Error Chain
1. FAILURE TO MEET TARGETS
2. UNDOCUMENTED PROCEDURES
3. DEPARTURE FROM SOP
4. VIOLATING MINIMUMS OR LIMITATIONS
5. FAILURE TO MONITOR
6. COMMUNICATIONS
7. AMBIGUITY
8. UNRESOLVED DISCREPANCIES
9. PREOCCUPATION OR DISTRACTION
10. CONFUSION OR EMPTY FEELING
11. NEED TO HURRY / LAST MINUTE CHANGES
12. FATIGUE
OP
ER
AT
ION
AL
HU
AM
N
![Page 6: CRM for Pilots](https://reader034.fdocuments.in/reader034/viewer/2022052223/5597b4511a28abcc688b45d9/html5/thumbnails/6.jpg)
CLUES TO IDENTIFYING:
• Loss of Situational Awareness• Links in the Error Chain
1. FAILURE TO MEET TARGETS
2. UNDOCUMENTED PROCEDURES
3. DEPARTURE FROM SOP
4. VIOLATING MINIMUMS OR LIMITATIONS
5. FAILURE TO MONITOR
6. COMMUNICATIONS
7. AMBIGUITY
8. UNRESOLVED DISCREPANCIES
9. PREOCCUPATION OR DISTRACTION
10. CONFUSION OR EMPTY FEELING
11. NEED TO HURRY / LAST MINUTE CHANGES
12. FATIGUE
OP
ER
AT
ION
AL
HU
AM
N
OBEY
![Page 7: CRM for Pilots](https://reader034.fdocuments.in/reader034/viewer/2022052223/5597b4511a28abcc688b45d9/html5/thumbnails/7.jpg)
CLUES TO IDENTIFYING:
• Loss of Situational Awareness• Links in the Error Chain
1. FAILURE TO MEET TARGETS
2. UNDOCUMENTED PROCEDURES
3. DEPARTURE FROM SOP
4. VIOLATING MINIMUMS OR LIMITATIONS
5. FAILURE TO MONITOR
6. COMMUNICATIONS
7. AMBIGUITY
8. UNRESOLVED DISCREPANCIES
9. PREOCCUPATION OR DISTRACTION
10. CONFUSION OR EMPTY FEELING
11. NEED TO HURRY / LAST MINUTE CHANGES
12. FATIGUE
OP
ER
AT
ION
AL
HU
AM
N
OBEY
SELF AWARENESS
![Page 8: CRM for Pilots](https://reader034.fdocuments.in/reader034/viewer/2022052223/5597b4511a28abcc688b45d9/html5/thumbnails/8.jpg)
CLUES TO IDENTIFYING:
• Gain of Situational Awareness• Links in the Error Chain
1. FAILURE TO MEET TARGETS
2. UNDOCUMENTED PROCEDURES
3. DEPARTURE FROM SOP
4. VIOLATING MINIMUMS OR LIMITATIONS
5. FAILURE TO MONITOR
6. COMMUNICATIONS
7. AMBIGUITY
8. UNRESOLVED DISCREPANCIES
9. PREOCCUPATION OR DISTRACTION
10. CONFUSION OR EMPTY FEELING
11. NEED TO HURRY / LAST MINUTE CHANGES
12. FATIGUE
OP
ER
AT
ION
AL
HU
AM
N
OBEY
SELF AWARENESS
![Page 9: CRM for Pilots](https://reader034.fdocuments.in/reader034/viewer/2022052223/5597b4511a28abcc688b45d9/html5/thumbnails/9.jpg)
CLUES TO IDENTIFYING:
• Gain of Situational Awareness• Links in the Error Chain
1. FAILURE TO MEET TARGETS
2. UNDOCUMENTED PROCEDURES
3. DEPARTURE FROM SOP
4. VIOLATING MINIMUMS OR LIMITATIONS
5. FAILURE TO MONITOR
6. COMMUNICATIONS
7. AMBIGUITY
8. UNRESOLVED DISCREPANCIES
9. PREOCCUPATION OR DISTRACTION
10. CONFUSION OR EMPTY FEELING
11. NEED TO HURRY / LAST MINUTE CHANGES
12. FATIGUE
OP
ER
AT
ION
AL
HU
AM
N
OBEY
SELF AWARENESS
![Page 10: CRM for Pilots](https://reader034.fdocuments.in/reader034/viewer/2022052223/5597b4511a28abcc688b45d9/html5/thumbnails/10.jpg)
CLUES TO IDENTIFYING:
• Gain of Situational Awareness• Links in the Error Chain
1. FAILURE TO MEET TARGETS
2. UNDOCUMENTED PROCEDURES
3. DEPARTURE FROM SOP
4. VIOLATING MINIMUMS OR LIMITATIONS
5. FAILURE TO MONITOR
6. COMMUNICATIONS
7. AMBIGUITY
8. UNRESOLVED DISCREPANCIES
9. PREOCCUPATION OR DISTRACTION
10. CONFUSION OR EMPTY FEELING
11. NEED TO HURRY / LAST MINUTE CHANGES
12. FATIGUE
OP
ER
AT
ION
AL
HU
AM
N
OBEY
SELF AWARENESS
![Page 11: CRM for Pilots](https://reader034.fdocuments.in/reader034/viewer/2022052223/5597b4511a28abcc688b45d9/html5/thumbnails/11.jpg)
CLUES TO IDENTIFYING:
• Gain of Situational Awareness• Links in the Error Chain
1. FAILURE TO MEET TARGETS
2. UNDOCUMENTED PROCEDURES
3. DEPARTURE FROM SOP
4. VIOLATING MINIMUMS OR LIMITATIONS
5. FAILURE TO MONITOR
6. COMMUNICATIONS
7. AMBIGUITY
8. UNRESOLVED DISCREPANCIES
9. PREOCCUPATION OR DISTRACTION
10. CONFUSION OR EMPTY FEELING
11. NEED TO HURRY / LAST MINUTE CHANGES
12. FATIGUE
OP
ER
AT
ION
AL
HU
AM
N
OBEY
SELF AWARENESS
![Page 12: CRM for Pilots](https://reader034.fdocuments.in/reader034/viewer/2022052223/5597b4511a28abcc688b45d9/html5/thumbnails/12.jpg)
CLUES TO IDENTIFYING:
• Gain of Situational Awareness• Links in the Error Chain
1. FAILURE TO MEET TARGETS
2. UNDOCUMENTED PROCEDURES
3. DEPARTURE FROM SOP
4. VIOLATING MINIMUMS OR LIMITATIONS
5. FAILURE TO MONITOR
6. COMMUNICATIONS
7. AMBIGUITY
8. UNRESOLVED DISCREPANCIES
9. PREOCCUPATION OR DISTRACTION
10. CONFUSION OR EMPTY FEELING
11. NEED TO HURRY / LAST MINUTE CHANGES
12. FATIGUE
OP
ER
AT
ION
AL
HU
AM
N
OBEY
SELF AWARENESS
![Page 13: CRM for Pilots](https://reader034.fdocuments.in/reader034/viewer/2022052223/5597b4511a28abcc688b45d9/html5/thumbnails/13.jpg)
CLUES TO IDENTIFYING:
• Gain of Situational Awareness• Links in the Error Chain
1. FAILURE TO MEET TARGETS
2. UNDOCUMENTED PROCEDURES
3. DEPARTURE FROM SOP
4. VIOLATING MINIMUMS OR LIMITATIONS
5. FAILURE TO MONITOR
6. COMMUNICATIONS
7. AMBIGUITY
8. UNRESOLVED DISCREPANCIES
9. PREOCCUPATION OR DISTRACTION
10. CONFUSION OR EMPTY FEELING
11. NEED TO HURRY / LAST MINUTE CHANGES
12. FATIGUE
OP
ER
AT
ION
AL
HU
AM
N
OBEY
SELF AWARENESS
![Page 14: CRM for Pilots](https://reader034.fdocuments.in/reader034/viewer/2022052223/5597b4511a28abcc688b45d9/html5/thumbnails/14.jpg)
encompasses Inquiry and Advocacy
1. Opening / Attention getter“Hey Chief”
“Captain Smith”
“Bob”
2. State your concern “I’m concerned we may not have enough fuel to fly aroundthis storm system!”
3. State the problem as you see it “We’re only showing 40min. of fuel left”
4. State a solution “Let’s divert to another airport and refuel”
5. Obtain agreement (or buy-in) “Does that sound good to you Captain?”
![Page 15: CRM for Pilots](https://reader034.fdocuments.in/reader034/viewer/2022052223/5597b4511a28abcc688b45d9/html5/thumbnails/15.jpg)
No hi-jacking the cockpit
No secret plans!
Have a plan!
![Page 16: CRM for Pilots](https://reader034.fdocuments.in/reader034/viewer/2022052223/5597b4511a28abcc688b45d9/html5/thumbnails/16.jpg)
Silence Synoptic Discuss Decide
Abnormals / Emergency
• Fly the Airplane !! FMAs, AP, and AT
• Monitor the Airplane! Engage the autopilot
![Page 17: CRM for Pilots](https://reader034.fdocuments.in/reader034/viewer/2022052223/5597b4511a28abcc688b45d9/html5/thumbnails/17.jpg)
Silence Synoptic Discuss Decide
No hi-jacking the cockpit
No secret plans!
Have a plan!
The End