Critical Incident Protocol for Study Abroad Students - OAIE 2000
Transcript of Critical Incident Protocol for Study Abroad Students - OAIE 2000
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INTERNATIONAL CENTREQUEEN’S UNIVERSITY
CRITICAL INCIDENT PROTOCOL FOR STUDY
ABROAD STUDENTS
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INTERNATIONAL CENTRE, QUEEN’S UNIVERSITY
Background
• Research on US environment– crisis situations increasing
• “Risk and Responsibility” CBIE paper• Questions about effectiveness of waiver
if crisis strikes• Death of a faculty member• “What if …?” questions posed
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INTERNATIONAL CENTRE, QUEEN’S UNIVERSITY
Definitions
• Crisis Management Plan• Emergency Support Program• Critical Incident/Emergency Protocol
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INTERNATIONAL CENTRE, QUEEN’S UNIVERSITY
“The Worst of Times”
The University of Florida Story
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INTERNATIONAL CENTRE, QUEEN’S UNIVERSITY
Crisis Management Plan
A broad response plan for managing a crisis affecting the life of the institution– Planning team– Analyzing risks and capabilities to respond– Delivering the plan– Operationalizing the plan
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INTERNATIONAL CENTRE, QUEEN’S UNIVERSITY
Emergency Support Program
A program in place to address study abroad emergencies– Emergency Protocol– Emergency Card– 24-hour Emergency Telephone Hotline– Orientation Briefings– Acknowledgement of Informed Consent– Emergency Contact Database– Emergency Evacuation Plan for Groups
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INTERNATIONAL CENTRE, QUEEN’S UNIVERSITY
Critical Incident Protocol
• Identified process for initiating an institutional response to a crisis
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INTERNATIONAL CENTRE, QUEEN’S UNIVERSITY
Do We Need a Protocol?
• Increased risk due to rising numbers• Helps to raise institutional awareness• Support students with quality service• Introduces an opportunity for
partnership with students
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INTERNATIONAL CENTRE, QUEEN’S UNIVERSITY
Emergency Protocol Principles
• Quality support for students• Rapid response 24-hours per day• Effective, clear and accurate
communication• Enhancement of health and safety• Management of risk
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INTERNATIONAL CENTRE, QUEEN’S UNIVERSITY
Institutional Environment
• Buy-in Institution-wide• Build on domestic crisis protocol• Link to other protocols• Identify resources
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INTERNATIONAL CENTRE, QUEEN’S UNIVERSITY
Protocol Elements
• Definition of ‘Emergency’• Identify Action Centre• Appoint Emergency Management Team• Outline Protocol• Obtain Institutional Ratification• Appoint Coordinator• Confirm Departmental Support• Link to other Emergency Support
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INTERNATIONAL CENTRE, QUEEN’S UNIVERSITY
Definition - ‘Emergency’
• Tragic death of a student – accident, suicide
• Accident or serious illness – car accident
• Traumatic event – sexual assault, hostage taking, natural
calamity• Early Warning or Perceived Emergency
– cultural maladjustment
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INTERNATIONAL CENTRE, QUEEN’S UNIVERSITY
Action Centre
• Security Services• Police• Dean’s Office• International Centre
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INTERNATIONAL CENTRE, QUEEN’S UNIVERSITY
Emergency Management Team
• Coordinator– IC Director, EAA, Study Abroad Officer
• Link to Senior Administration– Dean, VP, Head of Unit
• Program Contact– Program Coordinator, Dept. Head, Faculty
• Resource People– Legal Counsel, Counsellor, Chaplain,
Security
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INTERNATIONAL CENTRE, QUEEN’S UNIVERSITY
Emergency Management Team
Activities• advising office involved• ensure support services in place
– students, friends and families• redirecting media relations• conduct de-briefing of members of staff • evaluate and report
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INTERNATIONAL CENTRE, QUEEN’S UNIVERSITY
Protocol Outlined
• Call to Security• Contact Coordinator• Assemble EMC• Crisis Report• Confirm Status• Decision• Action
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INTERNATIONAL CENTRE, QUEEN’S UNIVERSITY
Institutional Ratification
• Cooperation• Release of Resources• Recognition• Documentation• Authority
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INTERNATIONAL CENTRE, QUEEN’S UNIVERSITY
Appoint Coordinator
• Study Abroad Connection• Student Services Involvement• Senior Management• High Level of Availability• Well-Connected• Ability to Leverage Resources
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INTERNATIONAL CENTRE, QUEEN’S UNIVERSITY
Confirm Departmental Support
• Visits to all Study Abroad Programs• Visits to key Department Heads• Visits to VPs• Involvement on Committees• Publicity• Presentations
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INTERNATIONAL CENTRE, QUEEN’S UNIVERSITY
Link to Other Emergency Support• Dept of Environmental Health and Safety
– Safety in Field Research Policy• Advisory Committee on Security• Crisis Management Planning Committee• Human Resources - Workplace Violence
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INTERNATIONAL CENTRE, QUEEN’S UNIVERSITY
Expected Outcomes
• 24 hour Support for Families and Students
• Risk managed• Quality Service Available• Student Awareness Increased • Students Accept Risks and
Responsibilities as Partners
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INTERNATIONAL CENTRE, QUEEN’S UNIVERSITY
Unexpected Outcomes
• Heightened Awareness of Study Abroad Risks • Heightened Awareness of IC on campus• Heightened Awareness across campus of the
need for high quality support services• Increased Resources Allocated• Triggered Review of Health Insurance
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INTERNATIONAL CENTRE, QUEEN’S UNIVERSITY
Implications for Service Unit
• Briefings required for Departments• Program Contact Training• Emergency Support Program • Internal Administrative Systems
– phone list, information flow chart, logistics• Impact Resources - Pre-Departure Orientation
– Forms (Waiver, Emergency Contact, Health Insurance, Release of Information)
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INTERNATIONAL CENTRE, QUEEN’S UNIVERSITY
Conclusions
• Create a protocol appropriate for your needs• Make the protocol known on campus• Identify and pursue the required resources• Use the protocol to enhance your network • Be prepared for an increased workload• Team up with other units
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INTERNATIONAL CENTRE, QUEEN’S UNIVERSITY
Resources
• Burak, Patricia A. Crisis Management In A Cross Cultural Setting. NAFSA.. Washington: 1995.
• Council for Advancement and Support of Education (CASE). The Worst of Times: The University of Florida Story. "When Crisis Strikes on Campus". 24 minutes. CASE Resources, Suite 400, 11 Dupont Circle, Washington, D.C. 20036-1261, USA . 1994
• Hill, Deborah J. Crisis, Emergencies and The Study Abroad Program. Renaissance Publications. Worthington: 1989.
• Larson, Wendy A. (Ed.). When Crisis Strikes On Campus. Council For Advancement And Support Of Education, CASE Resources. Washington: 1994.
• USC Center For Global Education. SAFETI Clearinghouse. 1999. [http://www.usc.edu/dept/education/globaled/safeti/].