Critical Incident Analysis of

Khin Maung Nyunt Trading

Presented by Soe Lu Kyaw

Content

• Description of the sequence of events

• My feelings

• Issues that are relevant to the incident

• Comments who involved during incident

• Reflection on the incident

• Alternative choices or actions

• For own future plan

Description of the Sequence of Events

• Two problems

• Cashers between from KMN and from the clients’

• Between the marketing department and the account

department

• When the cashers of the KMN went to the clients for the

money which have been collected

• When the cashers went to the client’s office and take

the money back

• Poor performance of cash collecting

My Feelings

• Relationship between the clients and KMN

• Quality of the staffs from KMN

• Company Image

Issues that are Relevant to the Incident

• May be so many facts

• Lack of systematic cash collection

• Strong and flexible relationship between the staffs of

KMN

• Poor information linkage

Comments who Involved during Incident

• Quite good even level between human power and

workload is very different

• Try hard to solve

• Take responsibilities

• Very patient to the other persons not only from KMN

but also from the others

Reflection on the Incident

• Most are very appropriate and can solve well

Appropriate

Try to solve as quick

as possible

Everyone participate

in solving

Inappropriate

Don’t use the

appropriate

computer software

Don’t change their

collecting procedures

Alternative Choices and Actions

• Training to the others for collecting the cash

• Marketing collect from the client and give it to the

Account

For own Future Plan

• Sometime helping the others are good but sometime

it make troubles

• Establish the small team especially for the collection

• Develop the computer software

THANK YOU SO MUCH !