Consumer Protection in the Communications Industry: Moving to best
Critical Communications as a Service - Moving Whispir to the Cloud
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Transcript of Critical Communications as a Service - Moving Whispir to the Cloud
© 2016 Whispir.com, inc. All rights reserved.
￨ Lack of a communication plan
￨ Wrong channel
￨ Wrong data
￨ Wrong time
￨ Lack of personalisation
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￨ Proactive communications reduce the need for
customers to call in.
￨ Proactive communications reduce the need for
customers to call in.
￨ Proactive communications reduce the need for
customers to call in.
What insurance
company does this?
￨ Provide a rich and interactive user experience
using mobile web
￨ Anticipating customers needs to create the
memory of an excellent experience.
￨ Automated SMS = Reduced time & cost
￨ Hotel recommendations = Reduced cost
￨ Affiliate agreements = New revenue streams
￨ Customer experience = Go viral!
Whispir’s communication tenants – Connecting:
￨ The right people to
￨ The right message
￨ At the right time
￨ Via the right communication channel
￨ And being able to report on it
￨ Local, State & Federal Government
￨ Emergency Services
￨ Health
￨ Education
￨ Aviation
￨ Utilities & Infrastructure
￨ Financial Services
￨ Transport & Logistics
￨ Retail & FMCG
￨ Mining & Resources
￨ IT&T
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Customers
Drivers
Push notification to customer
So why the Cloud & why Amazon Web Services?
￨ Speed of Whispir adoption necessitated scalability
￨ Global partnerships demanding local solutions
￨ One standard platform
￨ Limited technical resources
￨ Speed of innovation
￨ Reduction in IT costs (development, testing, QA)
￨ Sick of getting on planes with hardware
￨ Retooling
￨ Education
￨ “Lift & Shift” then refine & start re-architecture
￨ Some customer exceptions
￨ New Whispir regions up in days not weeks
￨ Lower global expansion costs
￨ More time on what really differentiates our business
￨ Our customers will be better off
￨ Communications need to be more effective
￨ Getting the right message to the right person at the right time on the right
channel is not easy
￨ Companies don’t want to worry with the complexity of how to connect
￨ Working with AWS, Whispir is able to focus on its globally expanding business
with ease
