Criteria - Motels

8/13/2019 Criteria - Motels

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EAST AFRICAN COMMUNITY 2009 SCHEDULE 9 (a)

MOTELS CRITERIA1

EAST AFRICAN COMMUNITY

CRITERIA FOR CLASSIFICATION OF HOTELS AND RESTAURANTS

MOTELS

SECTION- ITEM ONE STAR TWO STAR THREE STAR REMARKS

1.0 LOCATION1.1 Location The establishment should be

located along a highway, and itsaccess should be suitable for aMotel.

15

Same as for One Star, butshould be located for theconvenience of long distancetravellers.

20

Same as for Two Star t

20

1.2 Site andEnvironment It should be in harmony with thenatural and/or built-upenvironment and in conformitywith the building anddevelopment regulationsapplicable to the locality.

20

Same as for One Star

20

Same as for One Star, butshould blend in very well withthe natural and/or built upenvironment

30

Appropriate authorities inmember states should setaside the sites suitable forMotel building/development. EnvironmentalImpact Assessment studiesshould be undertaken


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MOTELS CRITERIA2


1.3 Motel Service Station The establishment shouldprovide basic facilities andassociated services, except where

one exists within a reasonabledistance

20

Same as for One Star but therange of facilities and servicesshould be good.

30

Same as for Two Star, but withhigher quality of facilities andservices..

40

This includes provision forgarage and fuel services.

2.0 BUILDING

2.1 Autonomy ofBuilding

There should be separate andindependent access for motelguests and for deliveries.

20


20

Same as for One Star.

20

2.2 Design andArchitectural

Features

In conformity with the BuildingCode and other existing building

regulations, modest in style andbeauty, and structurally sound.Should be in harmony with thephysical natural and culturalenvironment, and access to therooms should ideally be throughmotorable access ways.

20

Same as for One Star but withsome claim to beauty and

style.

30

Same as for Two Star butarchitectural features and

general construction of thebuilding and its finish shouldbe of high quality.

40

2.3 Capacity The motel should have at leastten (10) lettable accommodationunits.

10


10


10

2.4 Corridors,Staircases,Hallways and

Walkways

Should allow easy passage andbe well lit. Where applicable,side railings should be provided,with a gentle slope for staircases.Should be well maintained andprotected from the weather.

15

Same as for One Star but withgood finish and high qualitymaterials used..

20

Same as for One Star but withbetter finish and higher qualitymaterials used.

30


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MOTELS CRITERIA3


2.5 Site Signage andNotices

Proper and clear signs andnotices should be provideddirecting the traveler to different

services..

10


10


10

3.0 FRONT OFFICE

3.1 Reception Area An appropriate area suitablydesigned for receiving of guestsshould be available.

20

Same as One Star

20

Same as for One Star but aseparate concierge service areashould be provided

30

3.2 InformationServices

Appropriate and relevant guestinformation should be available,including:-

Tourism services providers; Emergency and fire exit

procedures etc. should beprovided.

Literature covering services,internal telephone directoryand menus should beprovided.

Special notice regarding thehotel lien should be displayed.

All information should be inEnglish/French, Kiswahili,

and at least one otherinternationally recognizablelanguage.

15

Same as One Star but thepresentation of theinformation and quality of

materials used should be doneprofessionally

20

Same as for Two Star.

20

3.3 Hours ofService

There should be a 24 hoursservice.

20


20


20


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MOTELS CRITERIA4


3.4 Paging Systems A simple functional pagingsystem should be available

10


10


103.5 Safe Deposit

ServiceShould be available, in theproportion of at least one box forevery five rooms.

30


30

Individual safe deposit boxshould be provided in theguest rooms

40

3.6 Foreign ExchangeServices

Foreign exchange service shouldbe provided.

10


10


10

3.7 Languages Front office staff should be ableto communicate English/French

and Kiswahili.

10


10

Same as for One Star but thehead of department and some

staff should be able tocommunicate in one otherinternationally recognizedlanguage

20

3.8 CommunicationServices

Should be available and includeat least telephone and postalservices.

20


20

Same as for One Star butshould include internetservices.

30

4.0 LOBBY/LOUNGE/PUBLIC AREA(S)

4.1 Lobby/Lounge/Public Areas

Should be available, modestin design, functional and inline with applicableBuilding Code

10

Same as for One Star, butwith better design.

20

Same as for Two Star butexclusively designed for andused by guests.

30


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MOTELS CRITERIA5


4.2 Size ofLobby/Lounge

Should be proportionate tothe capacity of theestablishment.

10


10


10

4.3 Amenities andAccessories

The size and range of amenitiesand accessories should beproportionate to the size of themotel and the needs ofCustomers, including thedisabled.

30

Same as for One Star but ofbetter range and quality

40

Same as Two Star, but withgreater range and higherquality.

50

4.4 Dcor Should be simple, blending withthe natural, social and culturalenvironment, of good quality,functional and well maintained.

30

Same as for One Star, butshould bear a distinct themeand/or concept.

40

Same as for Two Star, but ofhigher quality, anddistinctively richer dcor.

50

4.5 Regulation ofTemperature

Adequate natural ventilation,and/or sufficient mechanical airconditioning should beprovided, so as to maintain atemperature range for the

comfort of the guests.

40


40


40

4.6 Floors, Walls and

Ceilings

Should be of good quality, clean

and well maintained.

20

Same as for One Star but all

materials and finish should beof better quality.

30

Same as for Two Star, but of

higher quality materials andfinish.

40

4.7 Lighting Should be adequate naturaland/or artificial

10

Same as for One Star but withbetter quality light fittings.

20

Same as for Two Star butlighting and fittings should betasteful to provide a pleasantambiance30


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MOTELS CRITERIA6


4.8 TelephoneFacilities

Depending ontelecommunication servicescoverage, public telephone

services should be available.

10


10


10

4.9 Information Relevant information should be

available for guests.

20


20


20

4.10 Refreshments Should be available and easilyaccessible for 24 hours a day

20


20


20

4.11 Minimum Size

ofPublic Rooms

Should be as per the Building

Code but in any case not lessthan an aggregate of sq. m. perguest bed.

30


30

Same as for One Star but

minimum size should not beless than an aggregate of 1 sq.m. per guest bed.

40

5.0 RESTAURANTS5.1 Features and

FacilitiesAt least one food service outlet,well furnished, ventilated, lit andmaintained.

15

Same as for One Star butshould be of better quality.

20

Same as for Two Star, but witha section providing proper andadequate full service seatingfacilities.30

5.2 Furniture,Equipment and

Accessories

Should be functional,comfortable and appropriate,taking into account the needs ofchildren and disabled/handicapped persons.40

Same as for One Star butshould be of better quality.

50

Same as for Two Star but allshould be of higher quality.

60

5.3 Interior Dcor Should be modest with harmonyof colours.

20


20

Same as for One Star butaesthetically more pleasantand of superior qualitymaterials.30


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MOTELS CRITERIA7


5.4 Floors, Walls andCeilings

Should be structurally sound,and well maintained to supporthigh standards of cleanliness and

hygiene.

15

Same as One Star, but shouldbe of good quality materials.

20

Same as for Two Star but withhigh quality design,workmanship and finish.

30

5.5. Menu Priced menu and beverage list,

with a selection of local andinternational dishes, should beappropriately displayed.

10

Same as for One Star but with

better quality presentation andwider choice.

20

Same as for Two Star but with

higher quality cuisine andmore comprehensive beverageand wine list.

30

5.6 Lighting Should be adequate, naturaland/or artificial, with level ofartificial illumination

controllable.

20

Same as for One Star but lightfittings should be of betterquality.

30

Same as for Two Star butlighting and fittings should betasteful to provide a pleasant

ambiance.

40

5.7 Service Stations Should be well appointed andproportional to seating capacity

20


20


20


Adequate natural and/ormechanical ventilation should beprovided.

20


20


20

6.0 BAR(S)6. 1 General

Features andFacilities

At least One bar should beconveniently located near thedining room and /or lounge, ormay be part of the restaurant.

20

Same as for One Star but withbetter quality materials.

25

Same as for Two Star but withbetter ambiance. Facilities toprepare non-stockedrefreshments should be

provided.

30


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MOTELS CRITERIA8


6.2. Floors, Walls,Ceilings andDecor

Woodwork and fittings shouldbe modestly decorated, of finefinish, functional and well

maintained.

10

Same as for One Star but withmore attractive decoration,tasteful finishes and designs.

20

Same as for Two Star but withvery high quality finishes.

30

6.3 Lighting Should be adequate, natural

and/or artificial, with level ofartificial illuminationcontrollable.

10

Same as for One Star but light

fittings should be of betterquality.

20

Same as for Two Star but

lighting and fittings should betasteful to provide a pleasantambiance.

30


Where applicable, adequatenatural ventilation, and/orsufficient mechanical ventilation

should be provided

20


20

Same as for One Star but withquality fixtures and fittings

25

6.5 Furniture andEquipment

Should be adequate, modest,comfortable and of good quality.An ice-making machine ofadequate capacity and a doublebowl sink with bottle brush, hotand cold running water areessential.

20

Same as for One Star butshould be of high quality.

30

Same as for Two Star butshould be of higher quality,offering greater comfort.

40

6.6 Beverage

CoolingSystems

Adequate refrigeration /cooling

should be available and storageof wines should be doneprofessionally.

20


20


extensive and varied coolingsystems to meet demand ofvarious storage and coolingrequirements.30

6.7 Glassware Stocks should be adequate andappropriate for service ofdifferent drinks.10


20

Same as for Two Star butshould be of higher qualityand design.30


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MOTELS CRITERIA9


6.8 Selection ofDrinks andSnacks

Adequate variety of local andinternational beverages, winesand snacks should be available.

10

Same as for One Star but withwide variety and choice

20

Same as for Two Star but witha wider selection of beverage,wines and snacks.

30

7.0 KITCHEN7.1 Size Area including food stores and

pantry should be in proportionto the capacity of theestablishment, but should not beless than half sq. m. per guestbed.

40


40


40

7.2. Relation to

Restaurant

Should be conveniently located

in relation to therestaurant/dining area, tofacilitate service efficiency.

10


10

Same as for One Star, but with

added provision forenhancement of serviceefficiency.

20

7.3. Flow of FoodService

There should be provision forsafe conveyance of food betweenthe preparation area and therestaurant/dining area

30

Same as One Star

30


30

7.4 Organizationof the Kitchen

There should be different andappropriate work-tops forcleaning, preparation of meats,vegetables, fish, poultry andpastries. Work should be carriedout in separate areas.

40

Same as One Star.

40

Same as for One Star buthighly organized anddepartmentalized.

50


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MOTELS CRITERIA10


7.5 EquipmentOf Kitchen

Work tops should be none rustyimpervious materials, andshould include an adequate

number of sinks, with hot andcold running water. Basicutensils, tools and cookingequipment should be provided.All should of good quality andbe kept in good and cleancondition.

30


30

Same as for One Star, but eachsection should be providedwith appropriate tools.

40

7.6. Hand WashBasins

Adequate and separate handwash basins, with at least onelocated at the entrance, all

hygienically controlled, with hotand cold running water, and

soap dispensers should beprovided. Hygienic means ofhand drying should be provided.

20


20


20

7.7. Ventilation Adequate and efficient naturaland/or mechanicalventilation/fume and hot airextraction should be provided.

40


40


40

7.8 Waste Collectionand Storage

There should be sufficientnumber of separate waste binspreferably for glass, organic andnon-organic material with tightfitting covers, protected from

weather and animals.

All bins should be linedwith appropriate wastebags.

Same as One Star Same as for One Star


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Waste must be collected from thekitchen, on a regular basis.

30 30 307.9. Drainage All drains in and around the

kitchen should be covered andconnected to the drainage system

of the building. In areas wherethere is no sewage system, itshould be connected to thesoakage pit via grease trap. Allto be maintained in goodworking condition, at all times30


30


30


Should be of impervious

materials, non-corrosive andnon-slip, conducive to easycleaning. All should be of goodworkmanship and finish.Excellent levels of hygiene

should be observed. Floorsshould have a slit slope towardsthe drainage point and the

junction between all vertical andhorizontal surfaces should becoved.

20


high quality materials andfinish.

30

Same as for Two Star but with

higher quality materials andfinish.

40

7.11 Food Storage Should be adequate, providingfor separation of perishables andnon-perishables, well ventilatedand maintained in hygieniccondition. Built in facilities for

refrigeration, shelving, palletsand cabinets should be available.

30


30

Same as for One Star butshould have separatecompartments for various foodstuffs.

40


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MOTELS CRITERIA12


7.12 Lighting Should be adequate, naturaland/or artificial, with level ofartificial illumination

controllable.

10

Same as for One Star but lightfittings should be of betterquality

15

Same as for Two Star butlighting fittings should betasteful to provide a pleasant

ambiance

20

8.0 GUEST ROOMS

8.1 Minimum Size Minimum size of bedroomsshould be 12 sq. m.

20

Minimum size to be 12 sq.m.

20

Minimum size to be 15 sq.m.

30

8.2. Regulation ofTemperature

Adequate natural ventilation,and/or sufficient mechanical airconditioning should be

provided, so as to maintain atemperature range for thecomfort of the guests.

40


40


40

8.3 Fittings,Furniture,and Equipment

Every room should be fitted witha clean and comfortable bed ofnot less than 190 cms x 90 cms.Mattress should not be less than15 cms thick with two matchingpillows. Foam rubber or cotton

material of high quality isrecommended.

A wardrobe in each roomwith at least six hangers,two chairs, one table,bedside mat/rug should beprovided.

Waste paper baskets,

Same as for One Star but ofhigh quality.

Same as for Two Star but ofhigher quality and shouldinclude a Computer datapoint/hotspots.


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MOTELS CRITERIA13


luggage and shoe rackshould be provided.

All lamps should be shaded TV and telephone should be

available.

30 40 50

8.4 Furnishings andLinen

Soft furnishing and curtainsshould be at least of the ratio of a

window to curtain of 1:2 withlength of 5 cm. above the floor.

Should be well designed, inharmonized colour scheme.

Beddings should be of goodcotton or linen fabric. Every

bed should have appropriatesize of bed sheets, which canbe tucked in. All beds shouldhave under- blankets, Twobed sheets and top blanket orduvet with appropriatepillows.

Mosquito net covering theentire bed and long enough toreach the floor.

Appropriate curtains andupholstery should be of goodquality, finish and wellmaintained.

30


40

Same as for Two Star but ofhigher quality.

50

8.5 Change of Linen Should be changed after everytwo nights of use or with everynew guest.

20


20


20

There should be a Par Stockof at least three pairs of sheetsfor each bed.


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MOTELS CRITERIA14


8.6 Dcor Should be modest in quality,conforming to the social andcultural environment with

harmony of colours and wellmaintained.

30

Same as for One Star but ofsuperior quality.

40

Same as for Two Star.

40

8.7 Floors, Wallsand Ceilings

Should be of good finish andwell maintained. Carpets whereapplicable, should beprofessionally fitted, with a goodunder lay and should be clean atall the times. Doors andwindows should be of qualitymaterial

15

Same as for One Star but withhigh quality material used.

20

Same as for Two Star but withhigher quality material used.

30

8.8 Lighting There should be adequatenatural lighting where windowarea should not be of less than

20% of floor area. One lightfixture for each bed, in additionto the general illumination.Bedside switch and emergencylighting should be provided.

10

Same as for One Star but withbetter quality materials andfixtures.

20

Same as for One Star but withadditional light fixtures overthe dressing table mirror.

Portable or other light fixturessuitable for reading, writing,etc. should be provided.

30

8.9 Sound Proofing Well sound proofed rooms, for

the comfort and privacy ofguests.

30

Same for One Star

30


30

8.10 Information inBedrooms

Literature covering services,internal telephone directory andTariffs, menus, emergency andfire exit procedures, etc., shouldbe provided.

Same as One Star but thepresentation of theinformation and quality ofmaterials used should be doneprofessionally



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MOTELS CRITERIA15


Special notice regarding hotellien and liabilities should bewell displayed.

All information should beprovided in Kiswahili,English/French and at leastone other internationallyrecognizable language.

15 20 20

8.11 BedroomCommunicationSystems

A bell, light signal or telephoneshould be provided in everyroom for internal communication

10


10

Same as for One Star but inaddition, the following shouldbe provided:-

Internal telephone which canbe connected to external

network, through the hotelswitchboard, or direct dial.

Computer data points

20

8.12 RoomDesignation

Should be numbered, lettered orotherwise designated with clearsignage.

10

Same as for One Star but ingood quality fittings.

15

Same as for Two Star but ofbetter quality fittings.

20

8.13 Room Security The main door and windows

should be of good qualityweather resistant material andfitted with secure locks/lockingsystem, providing maximumprivacy and security should beinstalled.

15


high quality fittings

20


higher quality fittings

30


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8.14 Supplies inBedrooms

Approved and sealed bottleddrinking water should besupplied daily. Bedside rug for

each guest, Do Not Disturbsign, stationery, waste bin,appropriate insect repellent,laundry bags, air-fresheningsupplies and water glassesshould be provided.

20

Same as for One Star but allitems should be of goodquality.

30

Same as for Two Star. Inaddition, hot water bottle,extra pillows, duvet/ blanket,

tea/coffee tray, assorted tissuepaper and Shoe bags, shoeshining pads, sewing kits andbedroom slippers, should beprovided

40

9.0 GUEST BATHROOM9.1 Bathroom(s) Should be ensuite to each guest

room

30


30


30

9.2 Size Bathroom/WC of not less than3 sq. m.

10


10

Same as for One Star, butshould be of not less than 5sq.m.

20

9.3 Fittings,EquipmentandAmenities

Should be modest, functionaland include a shower with amixer and splash guard hangingnaturally into the shower tray,

WC, toilet paper holder, handwash basin with hot and coldwater, a reasonably sized mirror,towel rail, clothes hook orhanger, grab rail and non-slipshower tray.

20

Same as for One Star but withhigh quality materials, fittings,workmanship and finish

30

Same as for Two Star butshould include an efficientmechanical air extractionsystem and a larger mirror,

with suitable lighting for bathroom use. Built-in bath tubsshould be at least 160 cm. long.

40

More grab rails and facilitiesfor disabled/ handicappedand senior citizens should beprovided.


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Good impervious non-slipmaterials should be used. Thematerials used to cover the walls

should be at least up to a heightof 2.5 meters from the floor.

20

Same as for One Star, but withhigh quality material..

20

Same as for One Star, but withhigher quality material.

30

9.5 Towels andBathrobes

Should be adequate, of goodquality material in goodcondition, and changed daily.Bath mat of modest materialshould be provided

10

Same as for One Star but ofbigger size and better qualityincluding a face towel.

15

Same as for Two Star but ofhigher quality and shouldinclude a wide variety in size,including a bathrobe.

20

9.6 Lighting andVentilation

Should provide adequate

illumination suitable for differentbathroom uses. There should beeffective natural and artificialventilation

20


improved materials, fittings,workmanship and finish.

30

Same as for Two Star but of

better quality.

40

9.7 Shaver Outletsand Sockets

Shaver outlets should beprovided in every bathroom,indicating the voltage supply.Appropriate sockets should beprovided.

10

Same as for One Star butshould be of good quality.

15

Same as for Two Star, butshould be of superior quality.

20

9.8 Supplies in theBathroom

The following should besupplied in each bathroom:Sanitary bin, soap and toiletpaper, a water glass per guestand toiletry tray or basketprovided.

10


10

Same as for One Star but withaddition of sanitary bags,paper tissues and cotton pads.

20


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MOTELS CRITERIA18


9.9 Sanitization Bins, WC, hand wash basins,bath tubs and shower traysshould be sanitized with

appropriate detergents andchemicals daily.

20


20


20

10.0 HYGIENE AND SANITATION

10.1 GuestCloakrooms

Good impervious non-slipmaterial should be used forfloors and walls. The materialsused to cover the wall should beup to a height of not less than 1metres from the floor.

Cloakrooms should beconveniently located to publicareas, properly ventilated andlit;

Gender privacy should beassured and clearly indicated;

All doors should be fitted withappropriate locks;

All toilets should be clean andfunctional;

The following should beprovided and maintained:-

- Soap dispenser with soap,- Disposable tissue, and/or

electric hand drier- A hand wash basin- Running hot and cold water.- Toilet paper- Sanitary bin with liner and

lid.- Mother and child facilities- Coat hangers/hooks

Facilities for the

Same as for One Star but withhigh quality materials, fittingsand finish

Same as for Two Star but withhigher quality materials,fittings and finish


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MOTELS CRITERIA19


Disabled/handicapped;

Individual urinals withrunning water and drainage

should be available. Toilets should follow the

township buildings code

The entrance to the cloakroomsfrom adjacent rooms shouldhave air locks

15 20 30

10.2 Staff Changing/Wash Rooms

Should be sufficient in relation tothe number of staff, in line withthe Building Code and healthregulations. Should be clean and

well maintained at all times. Should be provided with

sufficient toilets, showers andindividual lockers.

Gender separation and privacyshould be observed;

Facilities for theDisabled/Handicapped shouldbe provided.

Amenities should be in keepingwith the standards of the

establishment

15

Same as for One Star but withhigh quality materials, fittingsand finish

20

Same as for Two Star but withhigher quality materials,fittings and finish

3010.3 Refuse Disposal Should meet the local health

standards and environmentalprotection regulations

20


20

Same as for One Star but withevidence for professionalhandlingSame as for One Star

30


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MOTELS CRITERIA20


10.4 Sewerage Drainage must be connected tothe sewage disposal of the town,where applicable. Where there is

no sewage system it should beconnected to septic tank of anapproved size and soakage pit orany other approved sewagedisposal system, in line with theBuilding Code and health as wellas environmental protectionregulations.

30


30


30

10.5 Vermin Proofing The premises should befumigated regularly inaccordance with healthregulations and properly

protected against other vermin

20


20


20

10.6 Water supply There should be consistentsupply of safe water conformingto local and WHO standards.Water from private sourcesshould be regularly treated andappropriately certified bycompetent National Authority

20


20


20

10.7 Water Storage There should be enough storagecapacity to last at least one day,

in case of supply breakdown.

20

The storage capacity should befor at least three days.

30

The storage capacity should befor at least five days

40


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MOTELS CRITERIA21


11.0 SAFETY AND SECURITY

11.1 Fire Protection All material in theestablishment should be of

fire resistant or retardantmaterial. Adequate and

appropriate fire fightingequipment should be providedand well maintained, in excellentcondition at all times, inaccordance with local firefighting and prevention by-laws.

Fire alarms should be installed; All staff should be familiar

with available fire fightingequipment and their use;

Fire drill exercises should becarried out regularly;

Every establishment shouldhave an in-house core firefighting team;

Statutory fire safety noticesshould be prominentlydisplayed in guest room andpublic areas;

The hotel must be insuredagainst fire hazards.

20

Same as for One Star but firedetectors should be installed.

30

Same as for Three Star butwith smoke detectors and

sprinklers installed.

40

11.2 ElectricalSafety

All electrical installations shouldbe well maintained, inaccordance with applicableelectrical safety laws.

10

Same as for One Star but withhigh quality materials, fittingsand workmanship

15

Same as for Two Star but withhigher quality materials,fittings and workmanship

20


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MOTELS CRITERIA22


11.3 Security Adequate arrangements,including a functional alarmsystem, as well as properly

trained and equipped personnelshould be in place.15


15

Same as for One Star butconnected to external rapidresponse system

20

11.4 EmergencyPower

There should be appropriate

alternative sources of power incase of failure of the main supply

30


30


30

11.5 First Aid Adequate Kits should beprovided, with some of the staffon duty trained in its applicationtechniques.

15

Same as for One Star but witha Clinical Officer on call.

20

Same as for One Star but witha Doctor on call.

30

12.0 SUNDRY SERVICES12.1 Luggage, Lost

and FoundRoom

There should be a room forstorage of luggage. All lost andfound property should beappropriately kept.

10


10


10

12.2 Shoe Shine Services should be available.

10


10


10

12.3 Room Service Room service available onrequest.

10


should be available for 18hours

15


should be available for 24hours

20

12.4 Laundry andDry CleaningServices

Washing and ironing servicesprovided, with proper storagefacilities for Hotel Linen andguest clothes10


10

Same as for One Star but drycleaning should be arranged ifnot available.

20

There should be a Par stock ofat least Three pairs of sheetsfor each bed.


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MOTELS CRITERIA23


13.0 HUMAN RESOURCE

13.1 HumanResource

Policy

There should be a documentedHuman Resource Management

Policy specifying:-Terms and conditions of service;Schemes of service; Employeereward/incentive scheme(s); In-

house and External trainingprogrammes

25


25


25

13.2 Management General management of theestablishment should be under aqualified person, certified byappropriate national authorities.

35


35

Same as for One Star butshould be under thesupervision of a personsuitably trained andexperienced in hotelmanagement, assisted by oneor more persons with similartraining. Continuous training,including in-house

programmes should beavailable.

45

It is recommended that allheads of departments fromThree Star and above bemembers of national and/orinternational professionalbodies

13.3 DepartmentalHeads

Depending on the size andorganizational structure of theestablishment, there should be atleast one suitably qualified and

experienced person to assist inthe day to day operations. Forestablishments of 50 rooms andabove, an appropriately qualifiedperson should supervise each

department.

30


30

Same as for One Star but eachdepartment must be under thesupervision of a per son orpersons of appropriate

training from a recognizedinstitution and experienced, tomaintain very good service forguests, at all times.

40

It is recommended that allheads of departments fromThree Star and above bemembers of national and/or

international professionalbodies


24/27


MOTELS CRITERIA24


13.4 ProfessionalQualificationsof

Operative Staff

All operative staff shouldpossess professionalqualifications and appropriate

experienceto maintain satisfactory servicesfor guests, at all times.

At least 40% of the staff shouldpossess certified qualificationsfrom recognized institutions.

20

Same as for One Star but theproportion of professionallycertified staff should be at least

50%

35

Same as for One Star but theproportion of professionallycertified staff should be at least

70%

45

Appropriate on-job trainingprogrammes should beformulated and maintained.

13.5 Languages Persons with appropriatetraining and/or experience tomaintain good services forguests, at all times should staffthe hotel.

The Manager should have aworking knowledge of otherinternationally recognizedlanguages, in addition toEnglish/French and Kiswahili20


20

Same as for One Star but theManager, Assistant Managerand Guest Contact staff shouldhave working knowledge of atleast One of the widely

recognized internationallanguages in addition toEnglish/French and Kiswahili

30

13.6 Health Staff should be medicallyexamined regularly, in line withstatutory health regulations.

10


10


1013.7 Staff

UniformsDifferent uniforms for eachdepartment kept in good, cleancondition, in conformity withsafety requirements, and should

be provided. All staff shouldhave name tags indicatingdesignation.20


20


20


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MOTELS CRITERIA25


13.8 PersonalGrooming

All staff should be well groomed,clean in body and attire, at alltimes.

10


10


10

13.9 Dining andRecreationalFacilities forStaff

A Dinning Room of adequatesize in relation to the number of

staff,, well ventilated, lit andfunctionally furnished, includingbasic recreational facilities; cleanand well maintained should beprovided.

20


20


20

14.0 GENERAL14.1 Audiovisual Soft background or piped music

should be available.

10


10

Same as for One Star but witha multi channel TV

20

14..2 Courtesy ofChoice

Smoking and Non-Smokingzones should be identified andclearly indicated.

20


20


20

14.3 General Stores Should be adequate providingfor separation of different typesof merchandise/goods, wellventilated and maintained.

Proper shelving and cabinetsshould be available

20


20

Same as for One Star, butbetter organized, both in termsof goods segregation, layoutand management

30

14.4 Lifts/Elevators Guest lifts should be provided

for buildings of four or morestoreys, including ground floor,as per the Building Code.30


30


service lift/passage providedfor all floors

40


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MOTELS CRITERIA26


14.5 ParkingFacilities

Adequate and secure parkingfacility should be provided forguests. Disabled persons should

be catered for. The number ofparking spaces should beproportional to the size of themotel and in conformity withlocal/national building code.Covered parking will be anadded advantage.

10

Same as for One Star butparking space should beclearly marked and well lit.

15

Same as for Two Star but withan Attendant.

20

14.6 ShoppingFacilities

A boutique/shop stocking itemsconvenient for travelers shouldbe available.

10


10


10

14.7 EntertainmentandRecreation

Some form of entertainmentshould be provided.

10


10


10

14.8 OutdoorAreas

Some landscaping should bedone and well maintained.

20

Same as for One Star, but withadequate landscaping.

25

Same as for Two Star but withsome degree of creativity

30

14.9 SwimmingPool

Where applicable, anddepending on the size of theestablishment, a swimming pool

of adequate size should beprovided and well maintained toensure safety of swimmers. Thepool should have as minimum:-

Treatment room and filtrationplant

Beds and mattressesSeparate changing rooms for

men and women should be

Same as for One Star but thedesign, facilities, amenities,and quality of materials,

structures, fixtures andequipment, should be of good.

Same as for Two Star butmaterials, structures, fixturesand equipment, should be of

high quality


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MOTELS CRITERIA27


provided.

A separate pool/area forchildren

Clear markings to indicatedepth at different pointsSuitably trained and equipped

attendants/Life Guards

10 20 25

14.10 MotelInsurance

Public liability insurance andother statutory insurance policiesshould cover motel.

20


20


20

END

Criteria - Motels

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