EXPERTISE IN CRISIS INTERVENTION, STRESS MANAGEMENT, DISASTER RESPONSE, AND EMERGENCY PREPAREDNESS

CRISIS TRAINING INSTITUTE4601 Baum Blvd., First Floor3811 O’Hara St.Pittsburgh, PA 15213

412-802-6900

CRISIS TRAINING INSTITUTE

The Crisis Training Institute of Western Psychiatric Institute and Clinic of UPMC Presbyterian Shadyside

provides a wide range of programs and consulting services in crisis prevention and intervention, stress

management, and the mental health component of disaster response. These programs and services help

behavioral health, health care, and public safety professionals perform effectively in disaster-related or

potentially violent situations.

Because of our realistic, hands-on instruction, our programs have become the benchmark in crisis, stress, and

disaster management. Training participants have high praise for the programs, and those who use our practices

and approaches note increased confidence and effectiveness in dealing with volatile and stressful situations.

EXPERTISE IN CRISIS PREVENTION AND INTERVENTION, STRESS MANAGEMENT, DISASTER RESPONSE, AND EMERGENCY PREPAREDNESS

CRISIS INTERVENTIONDISASTER RESPONSE

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The Crisis Training Institute programs can be tailored to

address the unique concerns of your specific group or work

setting based upon an evaluation of your needs. Our experts

can come to your workplace to conduct training sessions or training

can be arranged at an alternate site by our conference planners. Upon

request, we also provide environmental evaluations, disaster response

planning and exercises, stress management strategies, and development

of crisis team-building and planning procedures.

PROGRAMS WE OFFER:Comprehensive Crisis Management (CCM)

is a one-day program comprising two

components. The first component is a lecture

focusing on self- and client-assessment, and

crisis prevention, intervention, and postvention

procedures. The second component provides

practical physical skills designed to keep staff

and clients safe. The CCM program is based

on clinical practice, and the physical skills have

been medically evaluated.

Comprehensive Crisis Management

“Train the Trainer” is a five-day program that

provides participants with the skills needed to

function as CCM trainers at their facility.

Positive Approaches in Crisis Situations

is a two-day class that includes the components

of CCM and training in positive behavioral support.

Comprehensive Crisis Management for

Support Staff is a half-day program that provides

nonclinical staff with the basic verbal and physical

skills for assisting with crisis situations.

Crisis Assistance Team Training is a one and

one-half day class in the advanced intervention

and team response skills used by crisis intervention

teams.

Crisis Intervention Skills for First

Responders is a one-day training program

based on the CCMmodel with emphasis on crisis

situations faced by first responders.

Comprehensive Crisis Management for

Physicians is a four-hour training program that

includes physician-specific core competencies in

seclusion and restraint regulations, as well as

physical skills training.

Critical Incident Stress Management (CISM)

programs are International Critical Incident Stress

Foundation (ICISF) courses in stress management

and crisis intervention. The core elements of

these courses are based on a comprehensive,

systematic, and multi-component crisis intervention

model. These intervention techniques equip

practitioners to provide stress reduction and

emotional first aid. These skills can be used in

groups or as one-to-one interactions on scene or

following traumatic events. The Crisis Training

Institute regularly offers courses such as Group

Crisis Intervention and Individual Crisis Intervention

and Peer Support, and we can arrange for other

ICISF courses.

Disaster Behavioral Health Outreach is a

one-day program that walks individuals step-by-

step through a disaster — from declaration, to

response, to recovery. There is also an advanced

course designed to provide knowledge of terrorism,

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weapons of mass destruction, and the needs of

special populations. Disaster plan development

and evaluation can be provided along with an

optional practice scenario.

Emergency Preparedness Training (EPT) is

a four-to-six hour program (depending upon need)

designed to provide fundamental disaster

preparedness and coping skills. Participants learn

about the disaster process, family emergency

planning, building a home disaster supply kit, and

identification of local resources.

Emergency Preparedness Training “Train

the Trainer” is a one-day program that provides

participants with the skills needed to function as

EPT trainers at their facility or in their community.

A PROVEN TRACK RECORDOur Comprehensive Crisis Management programs have been implemented at

University of Pittsburgh Medical Center hospitals, including Western Psychiatric

Institute and Clinic of UPMC Presbyterian Shadyside, as well as at the VA-Pittsburgh

Healthcare System, VA-Butler Medical Center, Mayview Pennsylvania State

Hospital, Virginia Commonwealth University Health System, Children’s Memorial

Hospital of Chicago, Georgetown University Hospital, and the Psychiatric Institute

of Washington, D.C.

Our course, “Crisis Intervention Skills for First Responders,” is approved by the

Pennsylvania Department of Health (Emergency Medical Services Office) as the

sole source of crisis management continuing education credit training to all first

responders, including EMS, medical, police, medical flight, and fire personnel.

In conjunction with the Pennsylvania Office of Mental Health and Substance Abuse

Services, we have assisted in the development of disaster response programs and

have provided training to responders across Pennsylvania.

We have adopted the treatment models of positive behavioral support and trauma

informed care into our Comprehensive Crisis Management programs.

EMERGENCY PREPAREDNESS

CRISIS TRAINING

INSTITUTE PROGRAMSminimize the impact of traumatic stress

maximize team effectiveness and cohesion

decrease injuries to staff and clients

reduce the use of seclusion and restraint

promote regulatory compliance

expand disaster response capabilities

enhance individual, community, and facility disaster

preparedness

EXPERIENCE, EDUCATION,

AND EXPERTISEExperience is a vital part of effective crisis training. Our professional

teammembers have an average of 20 years of experience in the

fields of mental health, crisis management, and disaster crisis

outreach. The team’s collective background includes clinical research,

management, and education as well as psychiatric nursing, emergency

room, disaster response, and mobile crisis experience.

Our training programs meet the strict standards of The Joint Commission

and the Occupational Safety and Health Administration.

To learn more about our programs or to schedule a consultation, please call 412-802-6900 or visit our website atwww.wpic.pitt.edu/oerp.

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