Crisis Poll Infographic v5 - Internal Communication › ... › CrisisPollInfographic.pdf ·...
1
will be formalising new or improved crisis communication protocols 2 3 1 in 3 will look at reengaging teams around the organisational purpose and strategy will improve digital channels will communicate / promote new permanent ways of working and flexible working policies 73% 48% 47% 1 What does the future hold? 40% The top 3 emotions felt by internal communicators... Some communicators expect a direct impact on the IC team: 47% 40% proud of themselves and their team stimulated by the challenge under pressure to deliver more valued than ever by their employer 48% agree this crisis is a chance for their team to prove its worth and influence the direction of the business say communicating a restructure or redundancies will be a top priority for the IC function as we move out of the current crisis situation say the COVID-19 crisis will have a massive impact on how they operate as a function say that talking about the long-term impact of the crisis on the organisation has been high priority up until now expect this to be a high priority in the next 6-8 weeks believe the policies and actions they’ve adopted will have a long-term impact on employee engagement 97% 18% 26% 74% 80% Pride and excitement are fuelling IC professionals Cure and prevention both on the to-do list post-crisis 75% Employees receive more information than they can contribute say a lack of measurement channels and analytics is holding them back. It’s the third biggest obstacle to communicators right now 1 in 3 are helping line managers collect and pass on feedback Only think this crisis is an opportunity for the IC team to develop a stronger connection with employees say that enabling two-way communication is a high priority (this figure was 50% before the crisis) … but line managers have been pushed to the back of the queue 43% of these are providing toolkits or comms packs of these are providing or funding online comms training said poor line manager communication skills were a challenge In State of the Sector 2020*: say supporting line managers is a high priority right now Over the next 6-8 weeks 60% will give line manager support high priority – making it the 4th biggest priority overall 14% 41% Just 76% will focus on this for the next 6-8 weeks 77% But there are some challenges: of IC professionals are struggling with a lack of advance notice of leadership decisions Relationships with leaders are the second highest priority believe their lack of involvement in decision making is a barrier to the success of their activities 42% 35% 94% 33% Only 39% What do we talk about? 70% * ... and some communicators are sharing financial wellbeing messages as well say it will be a high priority to communicate wellbeing in the next 6-8 weeks – it is now the most important topic for communicators 78% of communicators were involved in the people agenda and employee experience before the crisis 73% have been focusing on promoting health and wellbeing since the start of the crisis 92% Mental health 65% Social wellbeing 61% Physical wellbeing Employee wellbeing will take centre stage How is it working? 52% 48% 42% of communicators say their digital setup has exceeded expectations say their digital setup works, but isn’t seamless – and productivity may take a hit state that a lack of effective digital channels is a key challenge right now was planning on prioritising digital improvements throughout 2020 of communicators worldwide consider ineffective digital channels one of the biggest barriers to success of communicators are now committed to driving digital improvements The State of the Sector 2020* showed WFH setups: functional, but not perfect As of Spring 2020: people are working from home – the right digital setup is crucial Microsoft Teams Sharepoint Mobile messaging platforms 78% 94% 89% The most popular tool use it 68% use it 58% use it 45% Find it/them Effective 1 2 3 1 in 3 39% 48% Top three priorities for internal communicators 1 2 3 Communicate wellbeing Relationships with leaders Communicate possible long-term impact of the crisis how are internal communicators responding to the COVID-19 pandemic? A Gallagher Company Communicating in a crisis: 7 in 10 A Gallagher Company *The State of the Sector is the global definitive survey of the internal communications landscape. Get the latest report here: www.gatehouse.co.uk/stateofthesector. The survey this infographic is based on had 135 responses. 68% of respondents were based in the UK, 8% in the USA and 8% in Australia, and the remainder were scattered across the globe. Andy Macleod – [email protected] Kevin McDougall – [email protected] Nicholas Wright – [email protected] Got any questions? Get in touch with the Gatehouse team!
Transcript of Crisis Poll Infographic v5 - Internal Communication › ... › CrisisPollInfographic.pdf ·...
will be formalising new or improved crisis communication protocols
2 3
1 in 3
will look at reengaging teams around the organisational
purpose and strategy
will improve digital channels
will communicate / promote new permanent ways of working
and flexible working policies
73%
48%
47%
1
What does the future hold?
40%
The top 3 emotions felt by internal communicators...
Some communicators expect a direct impact on the IC team:
47% 40%
proud of themselves and
their team
stimulated by the
challenge
under pressure to
deliver
more valued than ever by
their employer
48%
agree this crisis is a chance for their team to prove its worth and influence the direction of
the business
say communicating a restructure or redundancies will be a top priority for the IC function as we move out of the
current crisis situation
say the COVID-19 crisis will have a massive impact on how they
operate as a function
say that talking about the long-term impact of the crisis on the organisation
has been high priority up until now
expect this to be a high priority in the next 6-8 weeks
believe the policies and actions they’ve adopted will have a long-term impact on
employee engagement
97%
18%
26% 74%
80%
Pride and excitement are fuelling IC professionals
Cure and prevention both on the to-do list post-crisis
75%
Employees receive more information than they can contribute
say a lack of measurement channels and analytics is holding them back.
It’s the third biggest obstacle to communicators right now
1 in 3 are helping line
managers collect and pass on feedback
Only
think this crisis is an opportunity for the IC team to develop a stronger connection with employees
say that enabling two-way communication is a high priority
(this figure was 50% before the crisis)
… but line managers have been pushed to the back of the queue
43%
of these are providing toolkits or comms packs
of these are providing or funding online comms training
said poor line manager communication skills were a challenge
In State of the Sector 2020*:
say supporting line managers is a high priority right now
Over the next 6-8 weeks 60% will give line manager support high priority – making it the 4th biggest priority overall
14% 41% Just
76%
will focus on this for the next 6-8 weeks77%
But there are some challenges:
of IC professionals are struggling with a lack of advance notice of
leadership decisions
Relationships with leaders are the second highest priority
believe their lack of involvement in decision making is a barrier to
the success of their activities
42% 35%
94%
33% Only
39%
What do we talk about?
70%*
... and some communicators are sharing financial wellbeing messages as well
say it will be a high priority to communicate wellbeing in the next 6-8 weeks – it is now the most important topic for communicators78%
of communicators were involved in the people agenda and employee experiencebefore the crisis
73% have been focusing on promoting health and wellbeing since the start of the crisis
92%
Mentalhealth
65%
Socialwellbeing
61%
Physical wellbeing
Employee wellbeing will take centre stage
How is it working?
52%48%
42%
of communicators say their digital setup has exceeded expectations
say their digital setup works, but isn’t seamless – and productivity may take a hit
state that a lack of e�ective digital channels is a key challenge right now
was planning on prioritising digital improvements throughout 2020
of communicators worldwide consider ine�ective digital channels one of the biggest barriers to success
of communicators are now committed to driving digital improvements
The State of the Sector 2020* showed
WFH setups: functional, but not perfect
As of Spring 2020:
peopleare working from home –
the right digital setup is crucial
Microsoft Teams
Sharepoint
Mobile messaging platforms
78% 94% 89%
The most popular tool
use it68%
use it58%
use it45%
Find it/them E�ective
1
23
1 in 3
39%
48%
Top three priorities for internal communicators
1 2 3Communicate wellbeing
Relationships with leaders
Communicate possible
long-term impact of the crisis
how are internal communicators responding to the COVID-19 pandemic?
A Gallagher Company
Communicating in a crisis:
7 in 10
A Gallagher Company
*The State of the Sector is the global definitive survey of the internal communications landscape. Get the latest report here: www.gatehouse.co.uk/stateofthesector.
The survey this infographic is based on had 135 responses. 68% of respondents were based in the UK, 8% in the USA and 8% in Australia, and the remainder were scattered across the globe.
Andy Macleod – [email protected] McDougall – [email protected] Nicholas Wright – [email protected]
Got any questions? Get in touch with the Gatehouse team!
