Crisis Management - WordPress.com...Channel 19 KCPT (PBS): (816) 756-3580 [email protected],...

Crisis Management Public Affairs Handbook

Fort Leavenworth

Prepared by Public Affairs Interns

Samantha Salvini and Kristen Polizzi

2

Index

1. Opening Statement/ Steps to Success 3-4 2. Local Pubic Affairs Contacts 5-6 3. Local Media Contacts 7-9 4. Emergency Scenario Checklist

• Protest 10-12 • Active shooter 13-14 • Hostage/Terrorist 15-16 • Manmade Disaster 17-21 • Natural Disaster 22-6 • Serious incident at USD 207 or DCA Child/Youth Activity 27 • Aircraft Crash 28-9 • USDB/JRCF scenarios:

o Escaped Inmate 30-32 o Disturbance 33-4

5. Casualty Assistance 35 6. Joint Information Center (JIC Setup) 36-9 7. Media Ground Rules 40-41 8. Shift Change Briefings 42 9. Public Affairs Recovery Operations 43 10. Emergency Public Information and Warning, IMCOM standards 44-48 11. Notes 49

3

Public Affairs – Crisis Management The purpose of this booklet is to provide guidance in preparing and responding to crisis management situations. The contents of this booklet are a compilation of tactics, techniques and procedures developed by the public affairs staff. This booklet provides a basis of planning and is not meant to be a complete work, only a start. All contents are subjective and can be changed or tailored to the needs of the user. Remember, as planners we are never certain of future events and circumstances. Therefore, we should always adjust our thinking. And, as Benjamin Franklin said, “By failing to prepare, you are preparing to fail.” Public Affairs Tactics: Public Affairs will provide timely, accurate information regarding a manmade or natural disaster occurring on the installation. Support will include responding to media requests for information, releasing only cleared and coordinated information, and accommodating news media who arrive to report on the situation. Public Affairs Procedures/Priorities/Tasks/Expectations: 1. Gain an understanding of the Common Operating Picture or overall situation and coordinate with the public affairs staff as necessary, including the Combined Arms Center. 2. Compile an initial news release based upon the overall view of the situation (Common Operating Picture). Information for release must be coordinated with appropriate agencies (i.e. ICP, DES, DPTM, SJA, DHR). 3. If available, seek the garrison commander’s approval to send out the initial news release. 4. Inform Combined Arms Center, OCPA and the IMCOM Public Affairs Office will be notified of the situation and provided updates as well as copies of all news releases. 5. Inform the Fort Leavenworth Community via:

a. Big Voice b. Social Media (Facebook & Twitter) c. Garrison website d. TV2 e. AM 1610 (Travel Radio)

6. Inform the news media (Initial news release) via: a. Email b. Garrison website

7. Establish Joint Information Center (JIC)? 8. Coordinate with the DES/PMO to ensure security personnel at the post entrances contact the PAO when news media reps arrive. 9. Send Public Affairs representative to the Family Action Center (FAC)? 10. Send Public Affairs representative to the Incident Command Post (ICP)? 11. Inform local Public Affairs practitioners:

a. CAC wide b. Munson Army Health Center

4

c. City of Leavenworth d. City of Lansing e. Leavenworth County Health Services

12. PAO prepares for periodic media briefings, as necessary. Identify and prepare subject matter experts to address the news media. 13. PA staff members log and respond to media queries. 14. Prepare for extended operations, as necessary. Consider augmenting current staff. What constitutes success: Public Affairs success in a crisis is measured by consistently communicating essential information to the on post community and off post community. Characteristics of success: 1. Be proactive! React immediately to a crisis. 2. Articulate an accurate appropriate response. 3. Manage both internal and external perceptions of the facts that are known. 4. Avoid the most common mistakes (becoming a vacuum of silence, waiting too long to release information, releasing inaccurate information, especially casualty numbers). 5. Defer assignment of blame to focus on resolving the given crisis. 6. Shape the communication updates to stakeholder segments as well as media. 7. Deploy spokesperson(s). 8. Manage social media. 9. Cope with crisis-induced stress (take breaks, delegate, share responsibility). 10. Prepare for and (when appropriate) conduct a post-crisis After Action Review. Public Affairs Theory: 1. Good crisis communications can stave off crises or manage the perception of a crisis effectively when one occurs. 2. Your first message in a crisis sets the tone for everything following. Develop key message points as part of your organizations regular communications/PR strategy to be prepared. 3. Portray confidence and competence. The public perception of a crisis will ultimately affect the outcome of the event. Work to match the perception with the strategic reality. If organizations create an information vacuum by silence, what emerges is speculative, inaccurate, and unfavorable. 4. Choose your spokesperson wisely as he/she becomes the face of your crisis. Social media is not the end-all, be-all in a crisis. Traditional media savvy is needed. Understand social media and how to use it well. Part of using social media well is advocate cultivation. 5. In a crisis, lawyers are often not concerned with public perception. 6. Groom employees as advocates, not enemies in a crisis. 7. A good reputation goes a long way in mitigating a crisis quicker. 8. Engage in "opposition research." Issues have a way of turning into a full blown crisis. 9. Make defensible decisions in a crisis.

5

Local Public Affairs Contacts Organization Name Title Phone Email

IMCOM PAO (210) 466-0097/0708/0688

CAC STRATCOM LTC James Lowe

PAO (913) 684-2019/3448/8578

CAC STRATCOM Scott Gibson PAO (913) 684-3448, Cell: (913) 775-0712

CAC STRATCOM Heath Steele COMREL (913) 684-8578, Cell: 785-230-9860

Front gate (913) 684-2557 FMWR Mary Manago Marketing (913) 684-1702 City of Basehor Kathy Renn City Clerk 913-724-1370 x21 [email protected] City of Lansing Ken Miller PIO 913-208-6650 [email protected] City of Leavenworth

Melissa Bower

PIO 913-680-2610 [email protected]

Leavenworth Police Dan Nicodemus


Leavenworth County Sheriff

Major Jim Sherley

Under Sheriff 913-758-4001 [email protected]

City of Tonganoxie Jennifer Jones-Lacy

Administrator 913-845-2620 jjones-‐[email protected]

City of Platte City Frank Offutt Mayor City of Platte City Amy

Hubbard City Clerk (816) 858-3716 or 3046 [email protected]

USD Fort Leavenworth (207)

Keith Mispagel

Superintendent 913-651-7373 ext. 5405

[email protected]

USD Leavenworth (453)

Jake Potter Public Relations

913-684-1400 [email protected]

USD Lansing Randy Bagby Superintendent Leavenworth County Health Dept

Amy Tollefson


Cushing Hospital Munson Army Health Center

Tisha Johnson

Public Affairs Officer


Providence/St. Johns Hospital

Pat McBratney

Public Information

913-596-4853 pat.mcbratney@providence-‐health.org

VA Hospital Jim Gleisberg Public Affairs Officer


University of St. Mary’s

John Shultz Public Relations


KCKCC Kansas Nat’l Guard Sharon

Watson Public Affairs Officer


Kansas Nat’l Guard Jane Welch Deputy Public Affairs Officer

785-‐274-‐1190 [email protected]

Missouri Nat’l Guard

Tamara Spicer

Public Affairs Officer


Kansas State Extension Office

Denise Sullivan


Kansas State Extension Office

Steve McNorton


6

Kansas Dept of Transportation

Kimberly Qualls

(785) 640-9340 [email protected]

Kansas Dept of Transportation

Ann Williamson


Missouri Dept of Transportation

Kerri Lewis (816) 607-2151 [email protected]

Army Community Service

Vicki Hamlin Director (913) 684-2837 / 2800

Volunteer Coordinator,FMWR

(913) 684-2823 / 2800

DES Jeff McCowen

Director (913) 684-3540

DES Aaron Henderson

Police Chief (913) 684-3544

7

Local Media Contacts: Television Kansas City/St. Joe • Channel 2 KQTV (ABC, St Joseph): [email protected] [email protected] (cell 816-

261-0706) or [email protected] (816) 364-2222 • Channel 4 WDAF-TV (Fox, Kansas City): 816-753-4567 [email protected];

[email protected]; [email protected]; [email protected] • Channel 5 KCTV (CBS, Kansas City): [email protected]; [email protected]

(913) 677-5555, ext 212 • Channel 9 KMBC-TV (ABC, Kansas City): (816) 221-9999 [email protected]

[email protected] (Stephanie Ramos - reporter) Channel 19 KCPT (PBS): (816) 756-3580 [email protected], [email protected]

• Channel 30 (KC, MO) Metro Sports, Candice Price, Urban American Outdoor executive producer; (913) 334-5177; [email protected] Channel 41 KSHB-TV (NBC, Kansas City): (816) 932-4141, [email protected], [email protected]

Lawrence/Topeka • Channel 6 Lawrence: Theo Hayes, [email protected] (female)

(785) 832-6310 • Channel 13, WIBW-TV (CBS, Topeka): [email protected] (785) 272-6397 • Channel 27 KSNT-TV (NBC, Topeka): [email protected], Bob Thibault (785) 582-

3234 or [email protected] (785) 582-5100 • Channel 43 KTMJ-TV (Fox, Topeka); Channel 49 KTKA-TV (ABC Topeka):

[email protected] (785) 582-5100

Newspapers Nat’l/Regional • Army Times: Michelle Tan, [email protected], (210) 564-9195, (320) 420-8727

cell& Richard Sandza, [email protected], managing editor • NY Times: [email protected] • Kansas City Star:

o Editor: Richard Espinoza, [email protected] o Photo POC: Chris Ochsner (816) 234-4349; Photo editor: Mary Schulte

[email protected] (816) 234-4357 Local • Topeka Capital Journal: [email protected] (785) 295-1111/1240 • Lawrence Journal World: [email protected] (Catherine Trowbridge – (785)

832-7154); (LJW also sends release to Cbl. 6 News in Law. and Ch. 49, ABC affiliate in Topeka)

• Northland papers: [email protected] • Leavenworth Times: [email protected] (913) 682-0305

8

• Tonganoxie Mirror: Shawn Linenberger (editor) [email protected] (913) 845-2222

• St. Joseph News Press Now: Marshall White [email protected] • Platte County Landmark: [email protected] • Platte County Citizen Shopper: [email protected] (816) 858-5154 • Parkville Luminary (weekly): (816) 741-5151, (816) 885-0504 • World/Basehor/Baldwin/Eudora/DeSoto: John Taylor [email protected]

(913) 845-2222 • Atchison Globe: Mary Meyers [email protected] (913) 367-0583, Ext. 216 • Tonganoxie/Bonner Springs/Shawnee Dispatch/Lawrence Journal

Wire/News service • AP, Topeka: John Milburn [email protected] (785) 234-5654, (785) 554-8194 cell • AP Photo: Orlin Wagner, [email protected] • AP Washington (correctional stories): David Dishneau, [email protected]

(301) 791-5246 • Hometown News: Erich Schwab, [email protected] Chief of Radio Production • Military News Network: [email protected] • Getty Images: [email protected]

Gov’t wire/news service • Army News Service [email protected] • Joint Hometown News Service (210) 925-6261/DSN 945-6261 ext.494 • DVIDS (Digital Video & Imagery Distribution System): Gary Bonaccorso,

[email protected] (678) 421-6629 • Dept of Defense Foreign Press Center: Andrew P. Strike, [email protected],

[email protected], (202) 504-6356 • SRTV/ARNEWS/SOLDIERS MAGAZINE: Assignment Desk,

[email protected] • Defense Media Activity 202-433-2106, Assignment Desk 202-433-0300

Emali: [email protected]

Radio • KISS 105.9: Beth B [email protected]

(785) 843-1320 • KMAJ (1440AM): (785) 272-2122 • KKLO (1410AM – Christian Radio), Leavenworth, KS 913-351-1410, FAX 913-351-

1420 • Kansas Public Radio: Laura Lorson, [email protected],

(785) 864-2245 • KCMO Radio (Fox News, AM 710), Mission, KS: [email protected], Ray Read,

News Anchor [email protected], (913) 514-3000

9

• KCUR Radio (NPR, FM 89.3), Kansas City, MO: Kansas City Public Media: http://www.kcur.org/ (816) 235-1551, [email protected]; Frank Morris, news director, [email protected], (816) 235-2867

• KAIR Radio (FM 93.7 & AM 1470), Atchison, KS: David Myer, news director, [email protected] (913) 367-1470

• Entercom: (610) 660-5610 [email protected]; [email protected] o KMBZ news [email protected] o KQRC (98.9 Rock) 913.744.3600 o KZPT (99.7 contemporary) Mark Edwards program director [email protected] o KRBZ (96.5 alternative) Lazlo, programming [email protected]

• K-LOVE (Christian syndicated) Nathan Madden, Lead Promotions Manager K-Love & Air1 Radio [email protected] (913) 451-2311

Emergency Notification: Kansas City/local: • AP: John Milburn (785) 554-8194 cell • WDAF 4 (FOX): (816) 932-9201 newstips: 1-866-FOX4-NOW (3694-669)

[email protected] • KCTV 5 (CBS): (913) 677-7211 or 5555 Front desk [email protected] • KMBC 9 (ABC): (816) 760-9334 or (816) 221-9999 front desk [email protected] • KSHB 41 (NBC): (816) 932-4141 or (816) 753-4141 [email protected] • Kansas City Star: (816) 234-7705, (816) 234-4900 • Leavenworth Times: (913) 682-0305 [email protected] • Entercom Radio: (913) 744-3600 or (913) 677-8998 [email protected];

[email protected] • Cumulus Media (Radio): 816-353-7600

10

Emergency Scenario Checklist

In the event of an emergency, please refer to the following guidelines. In each section you will find a public affairs strategy and goal, as well as an example news release. The information is intended to help communicate a positive message to the public in the midst of an emergency.

Protests

Background: If a protest/demonstration/rally has been announced a distribution email will go out to inform the Fort Leavenworth community of it. The email should provide the event date/time/location and also to inform active duty military members and federal employees of the restrictions and permissible activities of participation at demonstrations and partisan political events. Assumptions: Most protests or demonstrations will be peaceful. Media will have limited interest. Public Affairs Strategy: • Public Information: Active.

o The intent is to provide as much information to the news media in as timely a manner as possible about the incident occurring on Fort Leavenworth.

• Command Information: Active. o The intent is to communicate with internal audiences (channel 2, command

information e-mail) to keep them informed and provide guidance as necessary. • Community Relations: Active.

o The intent is to inform local and elected officials of the status of the situation before they receive calls from constituents.

Public Affairs Goals: Top priority is to inform the Fort Leavenworth community. The goal of public affairs is to provide timely, accurate information to the various audiences to allay rumors and impart key messages. The outcome should be factual and non-sensational coverage of the incident. In addition, the goal is to impart, in a timely manner, guidance to various audiences if there is a threat to public health or the environment. Example message to the Fort Leavenworth community: On Friday, July 12, AFGE Local 738 (American Federation of Government Employees) will conduct a protest regarding the furlough at the intersection of Grant and Metropolitan Avenues. The Fort Leavenworth community is reminded that peaceful protestors are exercising their rights of freedom of speech and freedom to assemble.

11

Should active duty military members or federal government employees wish to attend a demonstration or rally in part or its entirety; those members must do so in their personal capacity, on personal time and in civilian clothes. It is permissible for active duty military or federal government employees to attend unless the event and activities constitute a breach of law and order or if violence is likely to result. Please maintain a professional bearing if confronted by protestors. Any demonstration on Fort Leavenworth is strictly prohibited. There is a possibility the protest could create traffic congestion in the area. STATEMENT: It is DoD policy to encourage members of the Armed Forces to carry out the obligations of citizenship. But, as a matter of long-standing policy, DoD personnel on active duty may not engage in activities such as certain off-post demonstrations or certain activities that associate DoD with any partisan political campaign or election, candidate, cause or issue. Should active duty military members wish to attend a demonstration or rally in part or its entirety; those members must do so in their personal capacity, on personal time and in civilian clothes. Any demonstration on Fort Leavenworth is strictly prohibited; however, even if the demonstration does not enter the property of Fort Leavenworth the event could constitute a breach of law and order. Active duty military are once again reminded that attendance is permissible unless the event and activities constitute a breach of law and order or if violence is likely to result. The city of Leavenworth will be informed of demonstrations. Fort Leavenworth community members should be aware of possible traffic congestion in the area. Active duty military members and federal personnel need to follow policies and regulations restricting certain participation in demonstrations and political agendas. Military and federal personnel are further reminded that peaceful protestors are exercising their rights of freedom of speech and freedom to assemble, and should maintain professional military bearing if confronted. For more information, read DoD Instruction 1325.06 and DoD Directive 1344.10.

12

Messages and talking points: • Protesting is not allowed on military installations to preserve the safety and well being of residents and the workforce or subject them to a negative environment. • We respect the rights of citizens to legally assemble off the installation as long as they abide by local law. • We serve in the military so that people may enjoy their rights and freedoms, including the freedom to assemble and freedom of speech.

13

Active Shooter Background: There is no record of an active shooter incident ever occurring on Fort Leavenworth. Assumptions: An active shooter incident occurring on Fort Leavenworth can be contained by on-post emergency personnel and assistance, if needed, from neighboring fire departments (mutual aid agreements), police (local police will not come on Fort Leavenworth but will assist in off-post traffic control), and medical facilities. Public Affairs Strategy: • Public Information: Active.





Public Affairs Goals: The goal of public affairs is to provide timely, accurate information to the various audiences to allay rumors and impart key messages. The outcome being factual and non-sensational coverage of the incident. In addition, the goal is to impart, in a timely manner, guidance to various audiences if there is a threat to public health or the environment. Initial news release: Shots were fired near (location with address or intersection) at (time) today. Casualties are (possible, likely or X were killed/ X wounded and the shooter/s are (at large, in custody, killed, wounded). [If shooter(s) still at large] Personnel should shelter in place by staying in an inside room with as few windows and doors as possible and securing all exterior openings. For more information and updates on the situation, visit http://garrison.leavenworth.army.mil or the Fort Leavenworth Facebook page at https://www.facebook.com/ftlvn ###

14

Messages and talking points: • Fort Leavenworth’s Directorate of Emergency Services or DES has specially trained personnel to deal with an active shooter. • Fort Leavenworth is working closely with Federal and State agencies to resolve this incident. • Until further notice access to Fort Leavenworth is limited only to emergency essential personnel. • Please limit movement on post and yield to emergency traffic. • Expect congestion around access gates and if the situation dictates the gates will close. • Stay away from affected areas: __________________ & __________________ (avenue/street/lane) • Our thoughts and prayers go out to the family members of the victims and to those who are currently suffering from injuries caused by the incident. • Fort Leavenworth will maximize all resources and capabilities to help our Soldiers and their family members during this time of need.

15

Hostage/Terrorist Background: There is no record of a hostage/terrorist incident ever occurring on Fort Leavenworth. Assumptions: A hostage/terrorist incident occurring on Fort Leavenworth can be contained by on-post emergency personnel and assistance, if needed, from neighboring fire departments (mutual aid agreements), police (local police will not come on Fort Leavenworth but will assist in off-post traffic control), and medical facilities. Public Affairs Strategy: • Public Information: Active.





Public Affairs Goals: The goal of public affairs is to provide timely, accurate information to the various audiences to allay rumors and impart key messages. The outcome being factual and non-sensational coverage of the incident. In addition, the goal is to impart, in a timely manner, guidance to various audiences if there is a threat to public health or the environment. Initial news release: (X persons were killed, injured, taken hostage etc.) when (provide known details and then when, where, time). Fort Leavenworth emergency personnel responded and (provide status of incident at present) (The FBI/Fort Leavenworth CID is on the scene conducting hostage negotiations/investigation.) Provide known details about the perpetrator(s) (i.e. at least two men were seen running from the building following [incident]. They are described as ____). Anyone with information about this incident is asked to contact ____. The extent of property damage is unknown at this time For more information and updates on the situation, visit http://garrison.leavenworth.army.mil or the Fort Leavenworth Facebook page at https://www.facebook.com/ftlvn.

16

Messages and talking points: • Fort Leavenworth’s Directorate of Emergency Services or DES has specially trained personnel to deal with an incident like this. • Fort Leavenworth is working closely with Federal and State agencies to resolve this incident. • Until further notice access to Fort Leavenworth is limited only to emergency essential personnel. • Please limit movement on post and yield to emergency traffic. • Expect congestion around access gates and if the situation dictates the gates will close. • Stay away from affected areas: __________________ & __________________ (avenue/street/lane) • Our thoughts and prayers go out to the family members of the victims and to those who are currently suffering from injuries caused by the incident. • Fort Leavenworth will maximize all resources and capabilities to help our Soldiers and their family members during this time of need.

17

Manmade Disaster Background: In recent years Fort Leavenworth has experienced incidents of manmade spills from mercury, mercaptan (methanethiol) and natural gas– but no injury or loss of life. Chlorine and anhydrous ammonia are frequently hauled via railways and highways in proximity of post. Both have industrial uses and are dangerous. Both are highly irritating gases with a sharp, suffocating odor. Assumptions: A manmade or natural disaster occurring on Fort Leavenworth can be contained by on-post emergency personnel and assistance, if needed, from neighboring fire departments (mutual aid agreements), police (local police will not come on Fort Leavenworth but will assist in off-post traffic control), and medical facilities. Public Affairs Strategy:

• Public Information: Active. o The intent is to provide as much information to the news media in as timely a

manner as possible about manmade or natural disasters occurring on Fort Leavenworth.


information e-mail) to keep them informed and provide guidance as necessary. • Community Relations: Active. o The intent is to inform local and elected officials of the status of the situation

before they receive calls from constituents. Public Affairs Goals: The goal of public affairs is to provide timely, accurate information to the various audiences to allay rumors and impart key messages. The outcome being factual and non-sensational coverage of the disaster. In addition, the goal is to impart, in a timely manner, guidance to various audiences if there is a threat to public health or the environment. Initial news release: [If situation is still happening] A (explosion, spill etc.) occurred at (location) at _____ (time). Personnel need to seek shelter in (place) by reaching the [highest for chemical/bio] interior room of the building with the fewest openings such as windows and doors. [If incident has passed] Fort Leavenworth (and local) emergency services responded to a (explosion, spill etc.) that occurred at (time and location). The (disaster) caused (deaths, injuries, property damage) to (all, portions of) Fort Leavenworth. Emergency service staff doing everything they can to secure the area and contain the situation.

18

Personnel are highly trained in responding to these situations. They are following procedures to ensure the safety of the community. We are taking this very seriously and have responded very quickly to this situation. For more information and updates on the situation, visit http://garrison.leavenworth.army.mil or the Fort Leavenworth Facebook page at https://www.facebook.com/ftlvn

###

Messages and talking points: • Fort Leavenworth personnel are in control of the situation – emergency personnel responded quickly with a coordinated effort to respond to the situation. • Fort Leavenworth has trained personnel to respond to manmade and natural disasters occurring on the installation. • Fort Leavenworth is taking appropriate action to ensure the safety and well being of on (and off post) personnel. • People are being told to evacuate or stay inside (shelter-in-place) because _______________. • If you were instructed to stay inside, remain inside until local authorities tell you otherwise.

o In some situations sheltering-in-place may provide protection that is equal to or even greater than evacuation, such as in cases where weather or traffic are factors.

o Continue to remain inside for as long as you can until you receive additional instructions from authorities.

o Staying inside will help protect you from hazards associated with the incident. o Please remember that leaving your location may expose you. o Once authorities provide instructions that it is safe to go outside, quickly but

safely proceed to designated assembly areas or shelters if you require food, water, or medical attention.

o For food or water concerns: § Authorities are aware of the limitations in food and water and are making

efforts to resolve these issues. o For needed medication concerns:

§ Stay sheltered for as long as possible. § If the lack of medication(s) creates a life-threatening condition that

requires immediate medical attention, please call 911 or proceed to the nearest fire station, hospital, or medical triage area for assistance.

o For non-life-threatening medical care: § If you have injuries or an illness that do not require immediate medical

attention, please remain in your shelter until you are told it is safe to proceed to your nearest fire station, hospital, or medical triage area for assistance. • If you were instructed to evacuate, please do so immediately, following instructions of emergency officials.

19

o Designated temporary shelters are open and are located at _____________. o Consider staying at a hotel or with family or friends. o Even though shelters provide water, food, medicine, basic sanitary facilities,

and disability related assistance/functional needs support services, you should plan to take your prescription medicine and disaster supplies kit with you so you will have the supplies that you need. • Instructions may be updated based on location and situation. • Instructions given are for your safety. • Continue to stay tuned to official channels for the most up to date information. • We urge people to pay close attention to the guidance given as this is for your safety. • While the situation has the potential to become serious, all indications are that the situation can be stabilized. • We have no specific information on the cause of the incident but there is no current evidence of any deliberate act. Of course, a full investigation will occur as soon as the situation stabilizes. • The public can best help by staying tuned to television and radio broadcasts for important updates. • This is an evolving situation and conditions will continue to change, sometimes quickly. We will do our best to keep you fully informed. • You can also get information on the internet at http://garrison.leavenworth.army.mil or the Fort Leavenworth Facebook page at https://www.facebook.com/ftlvn • We ask that you use text messaging to communicate with friends and family rather than calling on landline and cell phones. This will free up phone lines so people who are in need can call for help and emergency responders can contact each other. • We repeat, while there is a site area emergency, trained experts are currently working to resolve the problems. At the present time, there is no immediate danger to the public. • We are all working together to bring this situation under control as quickly as possible, but we need your continued patience and support. • Protecting the health and safety of people in the affected area is – and will remain our number one priority. • Visit websites of local community support and volunteer groups to see how you can help support those in need. • We, as a community, will recover from this incident, but this process will not happen overnight. • It is critical that everyone continue to work together to support those in need. • We appreciate the support of local communities, local agencies and emergency responders for their dedication and commitment. • As we continue life-saving and protection activities, we urge people to follow the instructions of State and local officials and responders. • These instructions are being broadcast over TV, radio, websites, and by many other means. • These instructions are based on the best information we have right now and may be updated based on your location and as we gather more information.

20

• These instructions are for your safety. • How can people learn about the safety of other family members?

• At this time, responders are in the process of gathering and organizing all vital information available.

o Registries are being set up at the Family Assistance Center or FAC. o The American Red Cross and other organizations are actively involved.

• We encourage you to seek additional information and/or counseling services at [LIST ORGANIZATIONS or LOCATIONS].

• What should people do about pets? o Service animals are permitted at shelters. o There are several sheltering options for your pet that may be available.

§ If you arrive at the emergency shelter with your pet, the shelter should have a plan in place for handling your pet. The shelter may need to separate you from your pet, depending on how their plan addresses the issue.

§ Stay with friends or relatives outside the evacuation area who will house both you and your pet.

§ You can try locating a motel or hotel that will allow you to stay with your pet.

§ Listen to local radio/news broadcasts for information on pet evacuation and the locations of available pet shelters.

• Will people and businesses be compensated for the disruption and money they’ve lost as a result of the incident?

o A claims process will be set up soon. o Notice about when and where to file claims will be made available through the

media. o Like any other insurance, the specific amounts will be determined based on

losses incurred. • Has a Federal disaster declaration been made? What does that do?

o Yes [if correct]. Governor _____ has requested a disaster declaration and the President [has/has not yet] signed it.

o The declaration makes available a wide range of Federal resources to State, local, and tribal governments to aid the response, and to help individuals and businesses affected by the incident in their recovery.

• A Family Assistance Center or FAC has been established on Fort Leavenworth at the Resiliency Center located at 600 Thomas Avenue.

o A Family Assistance Center or FAC is set up on a temporary basis to respond to emergencies that bring together a variety of helping agencies and is usually open 24 hours a day. A FAC serves as a one-stop shop to provide Soldiers and Family members assistance and support during an emergency situation due to mass deployment, mobilization, terrorist activities, or natural and /or national disaster. Minimum essential support services are readily available to our community as required.

• Family Advocacy Program • Army Emergency Relief • Religious Services

21

• Legal • Tricare • ID cards/DEERS • Information, Referral & Follow Up

Other support agencies can be made available at the FAC as necessary: • American Red Cross • USO • Army Substance Abuse Program • Civilian Personnel Office • Provost Marshal Office/DES • Public Affairs Office • Transportation • Housing • Child and Youth Services • MEDDAC/DENTAC • Veterinary Services

• Our thoughts and prayers go out to the family members of the victims and to those who are currently suffering from injuries caused by the incident.

22

Natural Disaster Severe storm/ tornado Terms to know: • Tornado Watch- Weather conditions are favorable for the development of a tornado. Prepare to take shelter. • Tornado Warning- A tornado has been spotted. Take shelter immediately. • Most public buildings and businesses on and off post have storm shelters. Visitors in these buildings should take direction from the building staff on where to take shelter during a storm. Pets are generally not allowed in public shelters. • Community shelter locations available at any hour a tornado watch is issued:

o Lewis & Clark (Stimson Avenue) after duty hours enter through the loading dock door located on the West side of the building.

o Single Soldiers Quarters (Cody Avenue) o Munson Army Health Center (Pope Avenue and Biddle Blvd.)

During duty hours (0730-1630), the following are also emergency tornado shelters: • Post Office (Kearney Avenue) • Wagner Hall (Pope and Grant) • Funston Hall (Sedgwick Avenue) • McNair Hall (Sedgwick Avenue) • Dodge Hall (Kearney and Biddle) Background: The last known tornado that hit Fort Leavenworth was in the early 1960’s and entered post near Grant Gate heading in a northeasterly direction. Little damage was recorded. A wind shear hit post in 2001 causing considerable damage to hundreds of trees on post, but there were no injuries. Assumptions: A natural disaster occurring on Fort Leavenworth can be contained by on-post emergency personnel and assistance, if needed, from neighboring fire departments (mutual aid agreements), police (local police will not come on Fort Leavenworth but will assist in off-post traffic control), and medical facilities. Public Affairs Strategy: • Public Information: Active. The intent is to provide as much information to the news media in as timely a manner as possible about manmade or natural disasters occurring on Fort Leavenworth. • Command Information: Active. The intent is to communicate with internal audiences (channel 2, command information e-mail) to keep them informed and provide guidance as necessary. • Community Relations: Active. The intent is to inform local and elected officials of the status of the situation before they receive calls from constituents.

23

Public Affairs Goals: The goal of public affairs is to provide timely, accurate information to the various audiences to allay rumors and impart key messages. The intended outcome of the disaster should be factual and non-sensational coverage. In addition, the goal is to impart, in a timely manner, guidance to various audiences if there is a threat to public health or the environment. Initial news release: [If situation is still happening] A (tornado) occurred at (location). Seek shelter immediately! Personnel need to seek shelter in (place) by reaching the [lowest for tornado] interior room of the building with the fewest openings such as windows and doors. Sheltering in your home is the safest procedure during a tornado. A Temporary Transition Shelter is open at __________Gymnasium with the intent of facilitating the needs of displaced people on Fort Leavenworth. The information HOTLINE is (913) 684-HELP (4357).

###

[If incident has passed] Fort Leavenworth (and local) emergency services responded to a (tornado) that occurred at (time and location). The (disaster) caused (deaths, injuries, property damage) to (all, portions of) Fort Leavenworth. Personnel are highly trained in responding to these situations. They are following procedures to ensure the safety of the community. We are taking this very seriously and have responded very quickly to this situation. For more information and updates on the situation, visit http://garrison.leavenworth.army.mil or the Fort Leavenworth Facebook page at https://www.facebook.com/ftlvn

###

24

Messages and talking points: • Temporary shelter is available at _____________ Gymnasium. • Our crews are doing everything possible to care for the injured and displaced - that

is our primary concern right now, meeting medical needs, food, shelter, and getting displaced people with their loved ones.

• Crews are working to restore power and water. • There are many buildings that are still unsafe and so we have limited access to post

until these buildings become more secure and we have accountability of missing persons.

• Words cannot describe how saddened we are by the loss and grief our families are going through and we are doing everything we can to support you.

• We will have crews working 24 hours - along with the assistance from outside crews until we can make this installation return to normal operations.

• An information HOTLINE is open at the Family Assistance Center to check on your loved ones, to reach a chaplain, or find available services to assist is (913) 684-HELP (4357).

• The mission of the Family Assistance Center is: • The Fort Leavenworth Family Assistance Center is open and providing help to

military families. • A Family Assistance Center or FAC has been established on Fort Leavenworth

at the Resiliency Center located at 600 Thomas Avenue. o A Family Assistance Center or FAC is set up on a temporary basis to respond

to emergencies that bring together a variety of helping agencies and is usually open 24 hours a day. A FAC serves as a one-stop shop to provide Soldiers and Family members assistance and support during an emergency situation due to mass deployment, mobilization, terrorist activities, or natural and /or national disaster. Minimum essential support services are readily available to our community as required.

• Family Advocacy Program • Army Emergency Relief • Religious Services • Legal • Tricare • ID cards/DEERS • Information, Referral & Follow Up

Other support agencies can be made available at the FAC as necessary: • American Red Cross • USO • Army Substance Abuse Program • Civilian Personnel Office • Provost Marshal Office/DES • Public Affairs Office • Transportation • Housing

25

• Child and Youth Services • MEDDAC/DENTAC • Veterinary Services

• Emergency service staff doing everything they can to secure the area and contain the situation.

• Personnel are highly trained in responding to these situations. They are following procedures to ensure the safety of the community.

• We are taking this very seriously and have responded very quickly to this situation. • I understand there is a lot of concern from the community, and my thoughts are with

them. • As garrison commander, the safety and well-being of my community is the number

one priority. • Fort Leavenworth is not accepting volunteers or donations at this time.

• Volunteers will be directed to __________ for inprocessing and coordination. • Donations will be directed to __________. • People wanting to make monetary donations should do so through their local

American Red Cross. • Damage assessment is underway with the Fort Leavenworth Fire Department in

charge. • Search and Rescue teams are conducting operations. • Search and Rescue teams from the following locations are assisting at Fort

Leavenworth: • Stray animals found on Fort Leavenworth should be brought to the stray facility so

families can find their pets. The stray facility is located at: __________________. • The scene is secure and information will be provided as it comes available. • A news conference will convene at ____am/pm today at the _______________. • Our thoughts and prayers go out to the family members of the victims and to those who are currently suffering from injuries caused by the incident. • Fort Leavenworth is prepared and is responding to the needs of the community. • Fort Leavenworth will maximize all resources and capabilities to help our Soldiers and their family members during this time of need. • Vigilance and quick response to the tornado watch was critical and the Fort Leavenworth community reacted accordingly. Our community took the warnings seriously minimizing the loss of life.

26

Winter Weather Terms to know: Delayed Entry and Phased Releases • Delayed Entry

o The primary means of notification will always be Dialogic & Road Status Website o The secondary means of notification is Paper Phone Trees

• Phased release due to inclement weather • Early release, impending inclement weather • "Emergency Employees" only The Public Affairs Office will provide information to local media regarding delayed openings. • Post Road Status: http://garrison.leavenworth.army.mil • Fort Leavenworth Facebook Page for updates Initial news release: There will be a (delayed opening or early release) of Fort Leavenworth, (until or beginning) _________ (time/date). Depending on developing weather conditions, however, Fort Leavenworth could require only mission essential personnel report for duty. THIS DECISION WILL BE MADE LATER BY INSTALLATION LEADERSHIP BASED ON ACTUAL WEATHER CONDITIONS. Everyone is reminded the official means of notification regarding delayed openings/report of essential personnel is made via the chain of command (phone trees) and the dialogic communicator (a post-wide notification system). News media will be notified, but news media reports are not to be considered official means of communication. Fort Leavenworth will post road status information at the Garrison website, http://garrison.leavenworth.army.mil

### Messages and talking points: • Driver safety is paramount. • When you get home, stay home. Don’t endanger yourself or others by driving in

hazardous weather conditions. • Road clearing crews are working around the clock to make our roadways clear, but

they cannot perform their mission if you are on the road.

27

Incident at Unified School District 207 (Fort Leavenworth) or

Child and Youth Services Background: There has been no serious incident occurring at any of the Fort Leavenworth schools (USD 207) or Directorate of Community Activities child/youth activity, however, school shootings throughout the nation in the past make post schools/DCA activities potential sites of a serious incident (threat of or actual shooting, bombing, hostage-taking, etc.). There are three elementary schools and one junior high school on post: Eisenhower Elementary, Bradley Elementary, MacArthur Elementary, Patton Junior High. In addition there are a number of children who attend child programs at the Harrold Youth Center and Patch Community Center. Assumptions: The FBI will not assume jurisdiction over the situation. Public Affairs Strategy: • Public Information: active. The intent is to provide as much information to the news media in as timely a manner as possible about a serious incident involving USD 207 (in coordination with USD 207 Superintendent) or DCA child/youth activity. • Command Information: active. The intent is to communicate with internal audiences (channel 2, command information e-mail) to keep them informed and provide guidance as necessary. • Community Relations: active. The intent is to inform local and elected officials of the status of the situation before they receive calls from constituents. Public Affairs Goals: The goal of public affairs is to provide timely, accurate information to the various audiences to allay rumors and impart key messages. The outcome being factual and non-sensational coverage of the incident. In addition, the goal is to impart, in a timely manner, guidance to various audiences if there is a threat to public health or the environment. Messages and talking points: • Fort Leavenworth personnel are in control of the situation – law enforcement / emergency personnel responded quickly with a coordinated effort to eliminate or mitigate the threat. • Fort Leavenworth has trained personnel to respond to incidents involving USD 207 or DCA child/youth activities. • Fort Leavenworth is taking appropriate actions to ensure the safety and security of all personnel. • Our thoughts and prayers go out to the family members of the victims and to those who are currently suffering from injuries caused during the incident. • Fort Leavenworth will maximize all resources and capabilities to help our Soldiers and their family members during this time of need.

28

Aircraft Crash Background: The most recent incident involving an aircraft occurred on post 26 Mar 97, and the most recent incident involving a military aircraft occurring off post was 20 Jan 87. Fort Leavenworth’s Sherman Army Airfield (SAAF) has no aircraft assigned on a permanent basis, but DFMWR operates the Fort Leavenworth Flying Activity. The activity owns three aircraft: Cessna 152 (2-seat trainer), Cessna 172 (4-seat cross-country), and a Piper Cherokee 180 (4-seats). Also operating at SAAF is the Fort Leavenworth Aviation Service (ramp leased to city of Leavenworth), (913) 651-0111. Assumptions: An aircraft incident occurring on Fort Leavenworth can be contained by on-post emergency personnel and assistance, if needed, from neighboring fire departments (mutual aid agreements), police (local police will not come on Fort Leavenworth but will assist in off-post traffic control), and medical facilities. Public Affairs Strategy: • Public Information: Active.

o The intent is to provide as much information to the news media in as timely a manner as possible about an aircraft crash/incident occurring on Fort Leavenworth.




Public Affairs Goals: The goal of public affairs is to provide timely, accurate information to the various audiences to allay rumors and impart key messages. The outcome should be factual and non-sensational coverage of the incident. In addition, the goal is to impart, in a timely manner, guidance to various audiences if there is a threat to public health or the environment. Initial news release: An aircraft crash occurred at (location) at _____ (time). The crash caused (deaths, injuries, property damage) to (portions of) Fort Leavenworth. Emergency service staff doing everything they can to secure the area and contain the situation. Personnel are highly trained in responding to these situations. They are following procedures to ensure the safety of the community. We are taking this very seriously and have responded very quickly to this situation.

29

For more information and updates on the situation, visit http://garrison.leavenworth.army.mil or the Fort Leavenworth Facebook page at https://www.facebook.com/ftlvn

### Messages and talking points: o The scene is secure and information will be provided as it comes available. o A news conference will convene at ____am/pm today at the _______________. o Our thoughts and prayers go out to the family members of the victims and to those

who are currently suffering from injuries caused by the incident. o Fort Leavenworth is prepared and ready to react to the current situation. o Fort Leavenworth will maximize all resources and capabilities to help our Soldiers

and their family members during this time of need. o Vigilance and quick response to the incident was critical and the Fort Leavenworth

community reacted accordingly to minimize the loss of life.

30

U.S. Disciplinary Barracks (USDB) /Joint Regional Correctional Facility (JRCF) Scenarios

Escaped Inmate

Background: The last escape from the United States Disciplinary Barracks or USDB was April 30, 1998 from the old USDB when Kenneth Taylor and Jeromy Willis escaped in a garbage truck. They were captured about an hour later near Weatherby Lake, Mo. The U.S. Army Military Correctional Complex at Fort Leavenworth, Kansas includes the 15th Military Police Brigade and two military police internment and resettlement battalion headquarters (40th and 705th). The United States Disciplinary Barracks or USDB is the only maximum security prison in the Department of Defense. The current USDB was completed in July 2002 and inmates moved into the facility in October of that year. The USDB population is about 450. The total capacity is approximately 512. The Midwest Joint Regional Correctional Facility or JRCF houses minimum- and medium-security inmates from all branches of the military. The JRCF was completed in 2010. The JRCF population is about 200. The total capacity is approximately 483. The JRCF came to be because military officials decided to close prisons at Fort Knox, Ky., Fort Sill, Okla., and Lackland Air Force Base, Texas, and consolidated the operations at Fort Leavenworth. The decision was part of the 2005 Base Closure and Realignment Commission’s recommendations. The 224,000 square-foot JRCF features a vocational training area, dining facility, laundry, library, medical and dental clinics, and a chapel. Assumptions: An inmate escape occurring on Fort Leavenworth can be contained by on-post emergency personnel and assistance; and if needed from neighboring police (local police will not come on Fort Leavenworth but, will assist in off-post traffic control). Public Affairs Strategy: • Public Information: Active.

o The intent is to aggressively distribute as much information to the news media in as timely a manner as possible about an inmate escape occurring on Fort Leavenworth.




Public Affairs Goals: The goal of public affairs is to provide timely, accurate information to the various audiences to allay rumors and impart key messages. The outcome should be factual and non-sensational coverage of the incident. In addition,

31

the goal is to impart, in a timely manner, guidance to various audiences if there is a threat to public health or the environment. Initial news release: (X) Inmates confined to the U.S. Disciplinary Barracks here were discovered missing around (time) today. (Name and description of inmate, reason for incarceration i.e. Brian Bastian, a white male, 26, is approximately 5’6” tall and weighs approximately 185 pounds. He has brown hair and green eyes. He had been serving a 32-year sentence for assaulting a commissioned officer, mutiny and maiming.) Repeat step for each escaped inmate. A search is underway on post, and local law enforcement authorities have been notified of the escape. Sightings of inmates should be reported to law enforcement officials or the Military Police at (913) 684-2111. Further updates are forthcoming. The USDB is the only maximum-security military prison. The USDB currently confines around 450 military inmates. The last escape was April 30, 1998 from the old USDB when Kenneth Taylor and Jeromy Willis escaped in a garbage truck. They were captured about an hour later near Weatherby Lake, Mo. NOTE: photos of the inmates are at http://garrison.leavenworth.army.mil and on the Commander’s Access Channel 2 on post. For more information and updates on the situation, visit http://garrison.leavenworth.army.mil or the Fort Leavenworth Facebook page at https://www.facebook.com/ftlvn

### Messages and talking points: 1. VIGOROUS RESPONSE – Fort Leavenworth has responded with a coordinated effort to recapture the inmates. 2. COORDINATED EFFORT – Fort Leavenworth is working with the local law enforcement organizations to ensure a swift and uneventful conclusion. 3. COOPERATION/PATIENCE – We ask for patience and cooperation of the people who live and work on Fort Leavenworth or who live and work in the surrounding communities. 4. THE INMATES SHOULD TURN THEMSELVES IN. The inmates should turn themselves in to the nearest law enforcement agency. The longer they remain

32

away, or if they commit any additional crimes while escaped, the worse this will be. 5. INVESTIGATION. An investigation will ensue to find out why the escape happened and how another can be prevented. Questions and Answers: Q1: How did the escape happen? A1: MESSAGE #5 Q2: What do you think the escapees will do? A2: I cannot speculate as to what they will do. Q3: How could you allow these inmates to escape? A3: Obviously we would prefer that no escape happens, but sometimes procedures fail. We will conduct a thorough investigation into the incident and make changes in procedures based upon the investigation to ensure the safety and security of everyone in the USDB, on Fort Leavenworth, and in the civilian communities. Q4: Your guards that let the prisoners escape; how can we trust that you are competent enough to capture them? A4: USDB correctional specialists are professional and well trained, but sometimes procedures fail. We will conduct a thorough investigation into the incident and make changes in our procedures based upon the investigation. Q5: Will anyone be fired over this? A5: We will conduct a thorough investigation into the incident and take proper steps to ensure an incident like this doesn’t happen again. I can’t speculate on what those steps will be at this time. Q6: What happens when the inmates are captured? A6: Inmates will be returned to the USDB. Inmates may face court martial proceedings, as escape is punishable under the UCMJ. Even though they are in confinement, the inmates are still subject to the Uniform Code of Military Justice. Q7: Do you have a psychological profile of the inmates? A7: We have developed a psychological profile on the inmates. Q8: What were the inmates wearing? A8: Orange ball cap, white t-shirt, brown jacket, brown pants, no particular shoes. Q9: How many inmates are confined at the USDB? A9: The USDB is the only maximum-security military prison, which currently confines about 450 inmates. Q10: When was the last escape from the USDB?

33

A10: The last escape from the USDB was April 30, 1998, when Kenneth E. Taylor and Jeromy J. Willis escaped in a garbage truck. They were captured about an hour later near Weatherby Lake, Mo.

USDB/JRCF Disturbance Background: Disturbances within the USDB took place 11-12 May 1992 and 3 March 1996. The 1992 incident involved two nights of disturbances, which began with a fight between two inmates then escalated to about 50 inmates refusing to return to their cells. Five inmates were injured. The disturbance continued the following day and spread throughout the institution when about 700 inmates refused to return to their cells. No one was injured during the second night, but there was property damage. The 3 March 1996 included a hostage-taking incident during which inmates took control of one of the prison’s wings. Military police rushed the wing and reestablished control. Three correctional specialists and three inmates were injured during the incident. Assumptions: An inmate disturbance occurring on Fort Leavenworth can be contained by on-post emergency personnel and assistance; and if needed from neighboring police (local police will not come on Fort Leavenworth but, will assist in off-post traffic control). Public Affairs Strategy: • Public Information: Active.

o The intent is to distribute as much information to the news media in as timely a manner as possible about a disturbance occurring within the USDB.




Public Affairs Goals: The goal of public affairs is to provide timely, accurate information to the various audiences to allay rumors and impart key messages. The outcome should be factual and non-sensational coverage of the incident. In addition, the goal is to impart, in a timely manner, guidance to various audiences if there is a threat to public health or the environment. Messages and talking points: • VIGOROUS RESPONSE – Fort Leavenworth has responded with a coordinated effort to control the inmates. • COORDINATED EFFORT – Fort Leavenworth is working with the local law enforcement organizations to ensure a swift and uneventful conclusion.

34

• COOPERATION/PATIENCE – We ask for patience and cooperation of the people who live and work on Fort Leavenworth or who live and work in the surrounding communities. • THE INMATES SHOULD TURN THEMSELVES IN. The inmates should turn themselves in to the nearest law enforcement agency. The longer they remain away, or if they commit any additional crimes while escaped, the worse this will be. • INVESTIGATION. An investigation will ensue to find out why the escape happened and how another can be prevented. • The U.S. Disciplinary Barracks has trained personnel to respond to disturbances within the facility. • The US Disciplinary Barracks is committed to the safety and well being of its cadre and inmates. • Disturbances within the USDB are rare occurrences.

35

Casualty Assistance The Department of Defense waits 24 hours from the time you are notified before issuing a news release. The release is posted on www.defenselink.mil/releases. No information about your loved one will be released to the news media before the release is posted. Because the news media will contact you as soon as they learn of your loved one's death, we suggest you designate a family spokesperson to answer the phone/door. You have three options with regards to the news media: 1. Grant no interviews (the family spokesperson should inform the media of your wishes) 2. Prepare a statement (the family spokesperson can read the statement to the media on your behalf- we can assist you with the statement if you wish) 3. Grant interviews (we can assist by notifying the media if you so wish) If you choose to grant interviews someone from the Public Affairs Office can be available during the interview(s), if you wish. Please remember: 1. You have the right to talk to any media outlet you wish- you do not have to grant interviews to all who ask. And you can stop the interview at any time. 2. Before granting an interview, know who you are talking to. Write down the reporter's name, telephone number and news organization before giving out any information. Do this even if you don't want to give an interview because this will discourage the reporter from persisting if you have said "no." 3. It is best not to talk about anything which you do not have first-hand knowledge; it is OK to say, "I don't know." It's best not to speculate or engage in rumor. 4. Remember your remarks may be reported worldwide, even if family members may have sensitive information that should not be released. 5. Keep in mind your personal safety and security, i.e. do not announce that you are alone. The news media perform an important job by keeping the public informed. It is not harassment if they call you at home or stop you in public. It only becomes harassment if they persist after you have said "no." (You are encouraged to call the Public Affairs Office if you are being harassed.) The news media will ask to cover the arrival, funeral and/or burial. If you grant this, the Public Affairs Office can work with the funeral director to ensure your wishes are followed.

36

Joint Information Center (JIC) Operations JIC set up: • Primary location is at the BCTC, Metropolitan & Sherman Avenues.

• Benefits are conference room (seats 35), controlled access, bathrooms, adequate parking, separate media holding area (TOC buildings). • Alternate locations are:

• Army Reserve Center, Metropolitan Avenue & 20th Street • US Prison Recreational Area, Santa Fe (vicinity of Hancock Gate) • VA Center, Leavenworth • Frontier Conference Center

BCTC layout: Media staging areas: When approved by the garrison commander, the JIC may use media staging areas to preposition news teams close to an incident for better coverage. Locations across post suitable for media staging areas are: • Frontier Conference Center (FCC) • Patton Jr. High

37

• Old prison • Sherman Army Airfield (SAAF) • BCTC & 35ID • Unified School District (USD) 207 • Post Office • Garrison Headquarters PAO augmentee & support requirements: • Installation Base Operations Center - Operations officer (1), per eight-hour shift. Task for PAO qualified person from across post (CAC, CAC-T, ILE, MAHC, IO, MCTP). • Operations officer (1), per eight-hour shift. Task for military personnel from ILE. • Media escorts (5), per eight-hour shift. Task for military personnel from ILE. • News room/press conference room (1) – can be same room as operations room if necessary. • Operations room (1) with workstations capable of accommodating 7 people. • Vehicles (2) • Computers (2) • Cell phones (6) • Stationary phones (2)

Contact BCTC operations to set up JIC at 913-‐758-‐5512

38

• All releasable information will be approved by PA personnel in the EOC. PA in the EOC will notify personnel in the JIC when information is releasable. • Once information has been approved from EOC, on site JIC rep will gather media in the JIC conference room/Ops room and give press conference if giving mass amount of information. If confirming information, giving changes or little information, JIC rep may present information to media in the media pen. • Recommend staying away from ‘press releases’ and give info directly to media on site plus ‘e updates.’ Press releases waste critical time. • Depending on the incident (and based on After Action Review from Fort Hood incident by Public Affairs) it may be necessary to escort a media pool onto post via a rented or government van to location of incident or another designated location. This will help control speculation and misinformation by providing official, correct and timely information to the media. • It may also be necessary to use the M/Visc TV studio located in Eisenhower Hall near CARL library. Contact Dave Armstrong, A/V Production specialist at (913) 758 3260. • All media personnel entering and exiting the JIC need to be tracked. Next page has a Media tracking sheet. Media will need to fill the sheet out to receive a badge. Without a badge, media will not be allowed in the JIC. • If there are not enough badges available or you cannot get to them, print the below badge off and create badge numbers: JIC checklist of equipment needed: • Keys to facilities • Media signs • Copier/copy paper • Laptop • Pens, paper • Message pads • Maps of post • Media packet folders • Table/chairs • Contact info for media

39

• Telephone book (post) • Stapler, remover, paper clips, tape, post-it notes • Clock • Radio and television • Badges • Regulations/directives/SOPs/PA plans • Backdrop for news conferences • Voice recorder • Camera • CDs, folders notebooks scissors • Mult box, batteries

40

Media Ground Rules

Media representatives are reminded of the specific ground rules that must be followed while within Fort Leavenworth boundaries. 1. Media access will be facilitated by the Fort Leavenworth Public Affairs Office or designated escort. 2. Media will be escorted at all times by a PAO or designated escort while within the installation boundaries. 3. If requested, the PAO or designated escort will establish specific areas on site as areas for media interviews. 4. All interviews will be on the record. 5. During interviews, no questions will be asked about the politics of the military. 6. Media representatives are responsible for loading and carrying their own equipment at all times. 7. Media representatives will not carry or possess personal weapons, knives, firearms, pornography or alcohol. 8. Visible light sources and infrared devices, including flash or television lights, will not be used when operating with troops at night unless specifically approved in advance by the Public Affairs or designated escort. Likewise, media will follow tactical movement and noise discipline while covering operations. 9. Media representatives are required to maintain a copy of these ground rules on their person at all times while with the boundaries of the installation. 10. Smoking is not allowed inside any facility or within 50 feet of any facility entrance. 11. All cameras and recording devices will be restricted from certain, designated areas. The PAO or designated escort will describe these areas in detail in the event a restricted area is within camera or recording range as determined. 12. Media may not disrupt any training. 13. Media will follow all safety instructions to ensure their own safety as well as those around them. 14. The following categories of information are not releasable since their publication or broadcast jeopardize operations and endanger lives:

a. Specific numerical information on troop strength, equipment or critical supplies (e.g. artillery, tanks, landing craft, radars, trucks, water, etc.) for installation units.

b. Information regarding future operations, current operations or strikes including postponed or cancelled operations.

c. Information regarding security precautions or force protection measures at military installations or encampments, to include video or still footage. FLV PAO may allow photography/video on a case-by-case basis if footage is reviewed prior to release.

d. Photography that shows level of security at military installations or encampments, especially aerial and satellite photography that reveals the name or specific location of military units or installations.

e. Information on intelligence collection activities/operations compromising tactics, techniques and procedures to include targets, methods, analyses and/or results.

f. Rules of engagement details.

41

g. During an operation, specific information on friendly forces, troop movements, tactical deployments, and dispositions that would jeopardize operational security or lives. Information on ongoing engagements will not be released unless authorized for release by the on-scene commander.

h. Information on missing personnel or sensitive equipment or downed aircraft while search and rescue and recovery operations are being planned and executed unless expressly authorized by PA staff.

i. Information on friendly forces electronic warfare equipment or procedures or friendly forces counter-IED activities that would result in a tactical advantage to the enemy.

j. Information on effectiveness of enemy electronic warfare. k. Photographs or video of damaged MRAPs and armored support vehicles to

include their components. l. Any additional guidelines the FLV PAO determines necessary to protect tactical

security. 15. As a media representative you will be treated with respect and dignity while within the installation boundaries. The same is expected of your conduct in return. Failure to do so may result in an immediate termination of your visit. If you feel the same courtesies are not being offered to you, it is imperative that the problem or issue is raised to the Public Affairs or designated escort. I, __________________________ of ________________________ understand that (print first, middle initial, last name) (media organization/affiliation) I am bound to the above Media Ground Rules. Any violation of these rules will result in the immediate termination of coverage/access to the installation.

______________________________ (Signature)

42

Shift Change Briefings

After each shift the outgoing team will brief the incoming team about significant ongoing and future events, personnel, logistics issues and expectations. Here are some examples of ongoing & pending actions: Actions on-going – 100% accountability of personnel – Initial news release with follow on releases – Fort Leavenworth community information: LEAV Cmd Info, chain of command, Social media (Facebook), Garrison web, TV2, AM1610 – Working with news media to convey our messages

• COL Wulff conducted TV interview at 10am • Leavenworth Times & Fort Leavenworth Lamp interviewed Tom Cowan & others

at 10:30am – PAO rep at FAC – Coordinated with local PAO’s – Emergency responders, cities, hospitals, (KU Med, Cushing, St. Johns, Providence), Leavenworth County Health Actions pending – Initiate 24-hour operations & shift plan – Follow up information to the community – Continuous media engagements (DES person, Jack Walker, etc., ICP commander, search teams, 15th Brigade green suiters (aided in search/rescue) – Support to Town Hall meetings (Media not invited)

• Who manages? • What organizations are represented? (Housing, SJA, ACS, MAHC, USD207,

FMWR, Chaplains) • Where? • When? • Inform community Town Hall meetings will occur • Post summary to Facebook

– Support Family Assistance Center as required – Support to Incident Command Post – What donations does Fort Leavenworth need? Any issues requiring garrison commander or senior leader decisions will be proposed using the following format: • Issue • Discussion • Recommendation

43

Public Affairs Recovery Operations Media Relations:

• Increase media interaction and accessibility. • Develop regularly scheduled media visits to various incident sites and press

briefings from staff elements. • Develop overarching strategic themes and messages highlighting safety,

concern, vigilance, competence, and partnerships. • Coach and mentor subject matter experts to success. • Ensure they are comfortable with articulating themes and messages to the

media. • Conduct continual media analyses across all spectrums (print, broadcast, web,

social media, blog, community forums, political and community centers of influence).

• Monitor media hits for themes and messages and adjust media operations and training accordingly.

• Anticipate coordination media support with myriad local, state and federal agency partners.

Command Information:

• Articulate command messages to internal audience through all venues. • Produce stories on successes (heroes, training, competence, caring,

selflessness and local partnerships). • Produce information pieces to reinforce understanding and implementation of

emergency procedures and preparedness. Total PAO efforts: Highlight and support increased memorial and recognition ceremonies. Outreach:

• Full court press getting key leaders out into community forums (with established themes and messages).

• Strengthen and increase community partnerships. • Meet with political leaders, civic and fraternal organizations, chambers of

commerce, schools, businesses, local governments, faith-based organizations, ethnic groups and state/federal agencies throughout the region.

44

Emergency Public Information and Warning IMCOM Exercise Evaluation Guide

Capability Description: Develop, coordinate, and disseminate accurate alerts and emergency information to the media and the public prior to an impending emergency and activate warning systems to notify those most at-risk in the event of an emergency. By refining its ability to disseminate accurate, consistent, timely, and easy-to understand information about emergency response and recovery processes, a jurisdiction can contribute to the well-being of the community during and after an emergency. Capability Outcome: Government agencies and public and private sectors receive and transmit coordinated, prompt, useful, and reliable information regarding threats to their health, safety, and property, through clear, consistent information delivery systems. This information is updated regularly and outlines protective measures that can be taken by individuals and their communities. Activity 1: Manage Emergency Public Information and Warnings Activity Description: In response to need for public notification, provide overall management and coordination of Emergency Public Information and Warning capability. Task /Observation Keys 1.1 Activate plans, procedures, and policies for coordinating, managing, and disseminating public information and warnings.

• Public information is disseminated according to Incident Action Plan Activate Public Affairs surge plans. Target timeframe is 1 hour. Develop initial communications strategy in collaboration with Incident Commander, Garrison Commander, directorates and Mutual Aid partners. Target timeframe is 20 minutes. 1.2 Identify public information needs of the affected area. 1.3 Coordinate internal information programs.

• Critical incident information is obtained from IC/UC or EOC/IOF staff. 1.4 Coordinate external information programs.

• Staff instructed on procedures for release of information. 1.5 Coordinate public emergency information.

• Staff instructed on procedures for Protective Action Decisions Activity 2: Activate Emergency Public Information, Alert/Warning, and Notification

Plans Activity Description: Activate key personnel, facilities, and procedures.

45

2.1 Assign Public Information Officer. • PIO activated • Joint Information Center (JIC) staff notification • JIC activated and assigned personnel that are briefed on incident details • Emergency Response agencies notified and appropriate PIO personnel

partnered with JIC personnel • Public & private sector agencies notified and mobilized to support JIC/Rumor

Control • Rumor Control notified and activated

2.2 Identify appropriate spokesperson(s). • Recognized technical experts mobilized • Key public information positions filled

2.3 Notify both public and private partner agencies of Joint Information Center (JIC) activation.

• Partner agencies notified and mobilized to support JIC operations • Time for notification of partner agencies by the public information officer

(PIO) for the initial responding agency. Target timeframe is 1 hour. 2.4 Ensure appropriate representation of all relevant public affairs entities, including nongovernmental organizations and the private sector, in any Joint Information Center (JIC) that is established by the garrison.

• All partner agencies mobilized to support in JIC Activity 3: Establish JIS (Joint Information System) Activity Description: Upon assigning PIO, activate and implement the JIS/JIC and

disseminate information to public. 3.1 Coordinate the provision of timely and accurate emergency public information through the Joint Information System (JIS).

• The JIS is coordinated with HHQ, States, tribal, and local officials to determine required assistance

• The JIS is coordinated with EOC to publicize Protective Action Decision (PAD) (e.g., evacuation, shelter-in-place, etc.)

• 3.2 Activate JIC to include nongovernmental and private-sector partners as appropriate.

• JIC facility opened • JIC Staff mobilized • Facility operational

Time to establish a JIC (Joint Information Center). Target timeframe is within 2

hours. 3.3 Coordinate and integrate the resources and operations of external affairs organizations to provide accurate, consistent, and timely information through the Joint Information Center (JIC).

• External affairs organizations are integrated into JIC Coordinated and consistent messages are released through JIC

46

3.4 Provide a central contact for the media through the JIC, ensuring “one accurate message, many voices” approach to information dissemination.

• Consistent message is provided to all spokespersons- Spokespersons and technical experts from tenants and other stakeholders are incorporated into the JIC 3.5 Implement routing and approval protocols for release of information. Information is routed appropriately for approval prior to release Percentage of JIC participants who agree that emergency public information was coordinated and consistent across agencies and organizations. Target is 75%. 3.6 Disseminate crisis and emergency risk communication information to media, public, partners, and stakeholders.

• Information is released as scheduled or as it becomes available • Environmental/public health and safety information is disseminated • Information is disseminated taking into account special needs populations and

special populations (based on demographics) • Volunteer and donations guidance is disseminated • Press packages are made available as needed

Technical experts provide background, context, and more detailed explanations of events, as appropriate 3.7 Disseminate domestic and international travel advisories.

• Dissemination of domestic and international travel advisories is coordinated with DHS agencies including TSA, ICE, and CBP

• Dissemination of international travel advisories is coordinated through U.S. Department of State Dissemination of domestic travel advisories is coordinated through the U.S. Department of Transportation 3.8 Provide emergency public information to special needs/disabled populations.

• Information is provided in multiple languages, formats, and technologies Activity 4: Issue Emergency Warnings Activity Description: Upon receiving Protective Action Decisions, issue emergency public warnings through established warning systems. 4.1 Implement communications and warning systems to include the Installation Mass Notification system, media, the Emergency Alert System (EAS), and other warning systems that take into account general public, special needs/disabilities and special populations.

• Protective Action Decision (PAD) is broadcast • Population is notified of an emergency via multiple available warning systems

(e.g., siren, TV, radio) Time from threat notification to activation of warning systems. Target timeframe is within 10 minutes of MNS (Mass Notification System).

47

4.2 Ensure accurate and timely dissemination of proactive and protective action messages to general public and emergency personnel.

• Information is released in accordance with operational procedures • Information is released in time to allow people to react to the hazard

4.3 Disseminate prompt, accurate information to the public in languages and formats that take into account demographics and special needs/disabilities.

• Information released is in languages and formats that match the population demographics and is accessible to persons with special needs/disabilities Activity 5: Conduct Media Relations Activity Description: Upon activation of the JIS, monitor media contacts and conduct press briefings. 5.1 Provide periodic updates and conduct regularly scheduled media conferences.

• Schedule of press conferences is published and adhered to • Additional press conferences are conducted as events require • Ensure policy maker (Leader) and Incident Commander are involved in media

conferences, when practical and available Time to alert media of JIS/JIC activation and how to access services. Target

timeframe is within 2 hours. Time from the incident to the first formal news conference. Target timeframe is

within 3 hours. Information was released as scheduled, or as it became available. 5.2 Track media contacts and public inquiries, listing contact, date, time, query, and outcome.

• Phone line for public inquiries is established (or phone lines "are" established) • Phone line for media inquiries is established (or phone lines "are" established) • Inquiry staff have updated information • Staff conduct operations as one voice • Information and reassurance are conveyed to the public • Trends in public inquiries (e.g., rumors, misconceptions) are tracked • Incident Command is alerted to public issues affecting response

5.3 Establish relationship with non-English speaking media. • Non-English speaking media are identified within affected area, based on

demographics • Non-English speaking spokespersons are available • Non-English news releases are accomplished as required

5.4 Monitor media coverage of event to ensure that information is accurately relayed. • Information is accurately relayed to public • Networks are monitored for information that may be misleading or misinterpreted • Potential misconceptions or information gaps are identified

48

Activity 6: Provide Public Rumor Control Activity Description: Upon activation of the JIS, track inquiries for rumors. 6.1 Track media contacts and public inquiries, listing contact, date, time, query, and outcome.

• Track trends in inquiries to help identify rumors • Insure JIC Leader & Command are apprised of rumor trends

6.2 Issue corrective message when errors are recognized in previous public announcements.

• Corrective messages issued in timely manner Inaccuracies addressed on a timely basis. 6.3 Establish frequently updated emergency information hotline and website.

• Information on hotline recording is frequently updated as situation changes or within 30 minutes of incident staff briefings

• Hotline number is disseminated to media and public Time to establish hotline. Target timeframe is within 4 hours. Activity 7: Demobilize Emergency Public Information and Warning Activity Description: Upon deciding public information services are no longer needed, close the JIC and demobilize personnel. 7.1 Disseminate notice of JIC closure to all Installation, Federal, state, local, tribal, and nongovernmental stakeholders.

• Notice of closure disseminated to media, partner agencies and general public Time of notice of JIC closure disseminated. Target timeframe is within 24 hours. 7.2 Archive important records of JIC activities and NIMS compliant records.

• Documentation of JIC activities boxed and stored appropriately 7.3 Demobilize JIC personnel and facilities as necessary.

• JIC staff debriefed 7.4 Implement secondary public protective actions (PPA).

• Based upon scope and nat

Crisis Management - WordPress.com...Channel 19 KCPT (PBS): (816) 756-3580 [email protected],...

Documents

Transcript of Crisis Management - WordPress.com...Channel 19 KCPT (PBS): (816) 756-3580 [email protected],...