Crisis Access of Colorado 2013-10-26

Crisis Access of Colorado,

LLCThe Nation’s Integrated Crisis Services Leaders Form a New Company for Colorado

ProtoCall Services Behavioral Health Link Recovery Innovations


Crisis Access of Colorado, LLC

Aurora, Colorado



December 2012 - Gov. John Hickenlooper and CDHS Executive Director Reggie Bicha today introduced “Strengthening Colorado’s Mental Health System: A Plan to Safeguard All Coloradans.” “For the past five months, in response to the Aurora shooting, we have been working to expand mental health care and services across Colorado,” Hickenlooper said. “No single plan can guarantee to stop dangerous people from doing harm to themselves or others. But we can help people from falling through the cracks. We believe these policies will reduce the probability of bad things happening to good people.”



Denver MetroRecovery Response CenterLiving Room (stabilization)

Restart (respite)Mobile Crisis

Transportation

NortheastLiving Room (stabilization)


Transportation

SoutheastLiving Room (stabilization)


Transportation

West SlopeLiving Room (stabilization)


Transportation

On October 16, 2013, Crisis Access of Colorado received a letter from the Colorado Department of Human Services of presumptive intent to award contract for RFP#NCR14070750BH, Crisis Stabilization, Mobile Crisis, and Crisis Respite statewide in Colorado. This graphic shows the services proposed in each region funded at the RFP 110% level.



Imagine a Colorado system in which…

The people receiving care rejoice over Recovery & Resiliency built into the system from the ground up




Individuals receiving facility crisis care are referred to as “Guests” and seclusion and restraint is considered “Treatment Failure” for Crisis Access of Colorado




The crisis service system is readily accessible with the mantra A Crisis Has No Schedule, regardless of whether urban or frontier




Accountability and more efficient utilization Reduces Unnecessary Costs documented through transparent, real-time data reporting and predictive modeling



In 2012, 1,053 Coloradans died by suicide (one of the highest rates in the US) - Not Another Life to Lose.

Crisis Access of Colorado partners with the Substance Abuse and Mental Health Services Administration’s (SAMHSA)’s National Suicide Prevention Lifeline (NSPL)

Our experience makes us uniquely qualified to serve as a 24/7 safety net for individuals in crisis

We believe we can strengthen the system of care coordinated in a way to Maximize the use of available resources to best respond to their immediate

needs Keep others and our communities safe & Advocate for ongoing services in the least restrictive level of care.

Suicide Prevention and Public Safety



Crisis Access of Colorado Will Create This Vision With You



HOW? Why would CAC be different?

Essential Ingredients1) Experts: Crisis is all we do (our central

mission & passion)2) Innovators: Nationally recognized for

marriage of recovery and clinical with peer supports, high tech and business

3) Accountability: Wide angle view with dashboards for crisis outcomes



• Our companies are experts and national leaders in integrated BH crisis services

• Crisis Services is our passion, our expertise and what we do

Crisis Services is All We Do

Our Experience & ExpertiseCrisis & Access Call Centers & Peer Line Partnerships

Community-based Mobile Crisis Response

Crisis Stabilization Programs & Crisis Respite

Disaster Response & Community Education/Collaboration



Since 1990, our companies have facilitated millions of crisis intervention contacts



• Introduced safety dispatch construct used for all mobile crisis dispatch in statewide Georgia system• Reduced likelihood of law enforcement

intervention by 5x and ER by 4x• Active engagement and collaboration with person

and family has led to cost avoidance of approximately $10 million per year• 40% of the nearly 35,000 contacts have been in

the community (not in local Emergency Rooms)

RFP#NCR14070750BH, Stabilization, Mobile, Respite

Bringing Professional Orientation to Mobile Crisis




Community-based Mobile Crisis Fully Supported by Crisis Access Call Center



• The Recovery Innovations Recovery Response Centers are changing the industry with a team of Peer Support Specialists working alongside Psychiatric, Medical, and Mental Health Professionals.• “Living Room” crisis alternative recovery environments support the

values of hope, choice and empowerment from the onset of a person's entry into the program.• “No Force First” practice has achieved unprecedented outcomes in

reducing and eliminating seclusion and restraint and involuntary treatment.• Crisis Stabilization Programs in Arizona, California, North Carolina,

Washington & Delaware. Accreditation by JCAHO.


Revolutionary Crisis Stabilization



• The Recovery Innovations peer operated Restart respite is an alternative to hospitalization where individuals can ReStart their recovery journey.• Single bedroom apartments provide privacy with 24/7

support from the Peer staff with supervision from a Mental Health Professional.• Risk sharing plans are used to assure safety.• Recovery Innovations currently operates 45 Restart

apartments in AZ and DE with a one to thirty day length of stay.


Revolutionary Respite Alternative.




Recovery in Action: Peer-empowered, engaging, collaborative. It works!



• Sophisticated technologies integrate numerous services and community stakeholders to improve speed, quality and efficiency for the individual in crisis and their family• Call center staff combine collaborative partnership with

caller and “air traffic control” service tracking• Dispatch staff monitor status of intensive service referrals

and refer closest, available mobile crisis staff• Web accessibility and secure data coordination provide

best in class coordination of care

Crisis Navigation Technology



Accountability – Suite of software systems populate active dashboards and outcomes



Predictive modeling and hospital diversion cost avoidance key features



Public Accountability – Dashboards

Crisis Access of Colorado will adapt from the Georgia dashboard above.



The new era of integrated, robust, recovery-oriented

crisis services is now.

Crisis Access of Colorado,

LLCThe Nation’s Integrated Crisis Services Leaders Form a New Company for Colorado


Crisis Access of Colorado 2013-10-26

Health & Medicine

Transcript of Crisis Access of Colorado 2013-10-26