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Information Architecture | Flow(CRIF Highmark) Existing B2C Consumer Portal screens
Current
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Information Architecture
(CRIF Highmark) Existing Portal
Portal LandingB2C Consumer
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New User pop up
Product pageCredit report with score
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Product Page
CCR perform formFor Data input
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CCR perform form
Payment pageFirst scenario
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Payment page
Confirmation pageFirst scenario - Completion
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Confirmation page – Downloads report
No Hit PageSecond Scenario – Insufficient Data
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No Hit Page
Report History and Grievance Redressal pageSecond Scenario
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Report History Grievance Cell
Grievance Redressal ActionsSecond Scenario
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Missing Info Incorrect Info
Miscellaneoussupport pages and messages
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FAQ’s Server error
Miscellaneoussupport pages and messages
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Account InactiveSample Report