Crew Resource Management
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Performing Missions For America Civil Air Patrol Crew Resource Management
description
Crew Resource Management. Mission / Flight Analysis Assertiveness Decision Making Communication Leadership Adaptability and Flexibility Situational Awareness. Skills of CRM. What is Mission / Flight Analysis? Phases of Mission / Flight Analysis Preflight In-flight Post flight - PowerPoint PPT Presentation
Transcript of Crew Resource Management
Performing Missions For AmericaCivil Air Patrol
Crew Resource
Management
Performing Missions For America
Skills of CRMSkills of CRM
Mission / Flight Analysis
Assertiveness
Decision Making
Communication
Leadership
Adaptability and Flexibility
Situational Awareness
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What is Mission / Flight Analysis?
Phases of Mission / Flight AnalysisPreflight
In-flight
Post flight
Preflight AnalysisPlanning
Preparation
Briefing
Mission / Flight AnalysisMission / Flight Analysis
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Briefing continued
Characteristics of an Effective BriefProfessional
Stay Focused
Assigns Responsibilities
Interactive
Complete
Mission / Flight AnalysisMission / Flight Analysis
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In-Flight Mission AnalysisShort-term Planning
Monitoring Mission Progress
Identifying and Reporting Challenges or Changes
Post Mission AnalysisSelective Review
Interactive
Timely
Mission / Flight AnalysisMission / Flight Analysis
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What is Assertiveness?
Comfort Level
Behavior Continuum
Barriers to AssertivenessPosition of Authority
Experience
Rank
Lack of Confidence
Fear of Reprisal
AssertivenessAssertiveness
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What is Decision Making?
Assessing the Problem
Verifying Information
Identifying Solutions
Anticipating Consequences of Decisions
Informing Others of Decision and Rationale
Evaluation Decisions
Decision MakingDecision Making
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What is Communication?
Types of CommunicationVerbal (Involves words)
Non-Verbal (Everything but words)
Process of Communication
Sender’s ResponsibilityCommunicate in the Appropriate Mode
Verbal versus Non-Verbal
Convey Information Accurately and Concisely
Provide Information at the Appropriate Time
Request Verification or Feedback
CommunicationCommunicationYou don’t need audio to hear
what our pilot is saying.
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Receivers ResponsibilityActively Listen
Active verses Passive Role
Take Action as a Result of Communication
Answer or Respond to Communication
Ask for Clarification of Unclear Communication
CommunicationCommunication
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Barriers to CommunicationNoise
Rank or Experience
Task Overload
Gender
Attitude
Culture
Actively Listen
Active verses Passive Role
Take Action as a Result of Communication
Answer or Respond to Communication
Ask for Clarification of Unclear Communication
CommunicationCommunication
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What is Leadership
Types of LeadershipDesignated Leadership
Responsible
Makes Final Decision
Normal Mode of Leadership
Functional Leadership
Leadership by Knowledge or Expertise
Occurs When the Need Arises
LeadershipLeadership
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Responsibilities of LeadershipCrew Performance
Direct Actions
Ask for Assistance
LeadershipLeadership
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Traits of an Effective LeaderRespected
Decisive
Delegates Tasks
Provides Feedback
Leads by Example
Keeps Crew Informed
Open to Suggestions
Builds Team Spirit
Directs and Coordinates Activities
Maintains a Professional Atmosphere
Knowledgeable of how to do the Mission
LeadershipLeadership
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What is Adaptability and Flexibility?
Situations That Require Quick ActionWhen Un-briefed Situations Arise
When a Routine Mission Becomes an Emergency
When Transitions Occur
When a Crew Member is Incapacitated
When Interactions Are Strained
Adaptability & FlexibilityAdaptability & Flexibility
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Maintaining Adaptability and FlexibilityAnticipate Problems
Recognize and Acknowledge any Changes
Offer Alternative Solutions
Provide and Ask for Assistance
Interact Constructively with Others
Adaptability & FlexibilityAdaptability & Flexibility
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Setting the Tone for Adaptability and FlexibilityEstablish an Open, Professional Atmosphere
Ensure the Crew Understands the Mission
Adaptability & FlexibilityAdaptability & Flexibility
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What is Situational Awareness?
Perception Versus RealityView of the Situation
Incoming Information
Expectations and Biases
Incoming Information Versus Expectations
Situational AwarenessSituational Awareness
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Factors That Reduce Situational AwarenessInsufficient Communication
Fatigue / Stress
Task Overload
Task Under Load
Press On Regardless Philosophy
Situational AwarenessSituational Awareness
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