On-Site Credit Management

Betty Banks

DRIVING SALES

THROUGH CREDIT

Providing a unique service.

Enhanced revenue growth and opportunities from faster decision making and higher customer satisfaction.

Making Credit ApprovalOn-Site and Personal

Having a Credit Manager available at: ◦ New Locations

Open Houses Under Performing Locations

Ability to inform established customers their credit limit and increase credit limits to qualified existing customers quickly and efficiently.

Give terms to customers who buy X amount of dollars during vendor open houses.

Business Plan

Current technology permits corporate industries to work efficiently off-site.

Faster response time. A seamless, comprehensive view of the

customer’s credit worthiness via: Intellichief

dnbi (Duns and Bradstreet)Equifax

Using Technology to Increase Sales

Inform customer’s of their current credit limit. Most customers are not aware of their credit

limit.

Offer special financial terms during open house’s, targeting products of presenting vendors.

Improve the customers buying experience.

Target Campaigning to Credit Qualified Customer’s.

Organizational Structure: Enabling real-time collaboration. Being on-site as a Credit Manager Allowing Store Managers to foster personal

long-terms relationships without the stress of credit decisions.

Maximizing Effective Credit Management.

Personal on-site attention to our customers, and their needs, will bind long term commitment to our products and create repeat purchases over time.

Positive word of mouth is the strongest form of recommendation and promotes new and repeat business.

Improve the Customer Experience

Foster positive long-term customer relationships.

Enhance speed which is everything in today’s business world.

Face-to-face interactions will allow us to engage a personal aspect .

The goal will gain enhanced customer credibility and trust. Which in turn will gain greater sales, and long-term customer loyalty.

Customers are among the most valuable and fiercely challenged capital of any company. Their value is measured by how profitable and stable their relationships are with the company. On-site Credit Management will:

Assisting store managers with Corporate Credit Procedures such as:

◦ Procedures on accepting COD checks◦ How to properly fill out check request forms◦ Making sure credit or COD applications have all

the necessary information completed◦ Explain terms

New Managers

Have a Credit Manager On-Site:◦ Process all credit applications◦ Process credit limit increases◦ Give terms to X amount of dollars to customers

buying products from vendor open houses◦ Allowing special terms ◦ Giving customers information on how to order on-

line via e-commerce◦ Visiting customers in their environment

Summary