credibility 2013

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Presented by: Christopher Quirin Regional Performance Consultant 631-415-9385

Transcript of credibility 2013

Page 1: credibility 2013

Presented by:Christopher QuirinRegional Performance Consultant631-415-9385

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HOW WE IGNITEWORKPLACE ENTHUSIASM& CREATE ENGAGED EMPLOYEES

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WHY IS EMPLOYEE ENGAGEMENTIMPORTANT?

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outperform other

Companies without

engaged employees up to

202%

Companies with

ENGAGED

EMPLOYEES

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SHAREHOLDER

RETURN IS19%HIGHER

WHEN EMPLOEES ARE

ENGAGED

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1500 EMPLOYEESin order to understand what KEY FACTORScreate engaged employees

conducted a study with

Dale Carnegie Training

&

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OF THEWORKFORCE IS

ENGAGED29%

The study showed that

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OF THEWORKFORCE IS

ENGAGED29%

ARE NOTENGAGED45

%

The study showed that

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OF THEWORKFORCE IS

ENGAGED29%

ARE NOTENGAGED45

%

ARE ACTIVELYDISENGAGED26

%

The study showed that

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4 MAIN FACTORSthat engaged employees exhibit:

THEY ARE ENTHUSIASTIC

THEY ARE EMPOWERED

THEY ARE INSPIRED

THEY ARE CONFIDENT

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YEARSENGAGED & ENTHUSED EMPLOYEES100

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ISO certifiedONLY GLOBAL TRAINING COMPANY THAT IS

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countries85over

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languages30OVER

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Our business is structured in a way that allows us to provide practical, results-oriented solutions for individuals, teams and organizations.

Teams

Organizations

Individuals

How We Work With You

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OPEN CLASSES for Individuals or TeamsVarious Formats

Time-Spaced

One Session a Week Over a Number of Weeks

Immersion

2 & 3 Day

Format

1-Day

1 Day Format

Available in the CLASSROOM

or ONLINE

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OPEN CLASSES for Teams or

Individuals

CustomerService

SalesEffectiveness

TeamMember

Engagement

LeadershipDevelopment

PresentationEffectiveness

ProcessImprovement

OUR CORECOMPETENCIES

Available in the CLASSROOM or ONLINE

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intent

Your organization’s strategic vision – the “should be” as opposed to the “as is”.

iMap: Customer Engagement Process

IN-HOUSE INTERVENTIONSfor Organizations

Where are you today?Where do you want to go?

What will it take to get there?

inquire

Using a variety of assessment tools, determine alignment around the vision.

involve

Design interventions that create the competencies needed to achieve your intent.

innovate

Assess performance and engagement. Did you get the ROI you needed?

impact

inquire

impact intent involve

innovate

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CUSTOMIZEDfor each challenge

- CLASSROOM- ONLINE- BLENDED

IN-HOUSE INTERVENTIONSfor Organizations

Our consultative approach, which we call iMAP, takes us through a process to help identify the solution that best fits your business needs.

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INVESTMENT (Time & Cost)

1-Day

2-3 Days

TailoredSolutions

BusinessSolutions

Organizational Performance

Team Performance

Competency Groupings

Individual Competencies

OU

TCO

ME

SOLUTIONS

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HOW WE DELIVER RESULTS

Why Dale Carnegie Training

WORKS…

TRIANGLE OF SUCCESS

CYCLE OF PERFORMANCE IMPROVEMENT

TECHNOLOGY

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We know that attitudes and skills to a large degree determine results. Our training process is built on this unique understanding.

TRIANGLE OF SUCCESS

Top PerformersPossess the RightAttitudes & Skills

Improve Attitude& Increase Skills

to Leverage Knowledge

Knowledge

Attitu

de Skills

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We observe and adapt to the way people change and improve.

CYCLE OF PERFORMANCE IMPROVEMENT

Begins

Knowledge

Attitude

Practice

Follow-Up

Review Time-Tested Principles

Motivational Action-Oriented Delivery Method

Application-BasedFollow-up

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The application of technology to deliver results

TECHNOLOGY

SECRETS OF SUCCESS App

to help people successfully engage with clients, prospects, peers, and management anywhere, anytime…www.dalecarnegie.com/app

Dale Carnegie TrainingSocial Networking Sites

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Green Mountain Coffee Roasters

ChallengeGreen Mountain had enjoyed steady growth particularly in its core, New England market. But with recent plans to grow the business faster outside New England, Green Mountain needed to step up its training initiatives in order to safeguard its culture and prepare its employees for the challenges ahead.

SolutionAs a part of Green Mountain’s growth initiative employees underwent training and development. For 12 weeks, participants engaged in a continuous ‘cycle of improvement,’ during which they transitioned between the classroom and the workplace, putting principles into practice and getting feedback from their peers.

ResultsTraining as a group has helped prepare people to work in teams, and across the company, collaboration between and among departments has improved. Advances in innovation and idea sharing have led to a proliferation of breakthrough projects and creative ideas that have helped improve efficiency and continue steady expansion.

Weis Markets

ChallengeAs a result of structural changes in Weis stores, store managers prematurely took over the responsibility for store level performance and supervision. They needed more experience and training in addressing staff's concerns regarding the transformation.

SolutionDale Carnegie's training curriculum and approach introduced a new management paradigm - one that emphasized leadership, team building and ownership. Managers learned to cultivate a culture where employees felt empowered to contribute and participate in the long-term success of the store business.

ResultsThe staff's attitudes shifted from a place of resentment to one of empowerment, customer service improved, productivity soared, and store profitability skyrocketed. As a result store sales increased by 3% and revenues shot up to $2.1 billion.

John Deere

ChallengeAs a result of structural changes in Weis stores, store managers prematurely took over the responsibility for store level performance and supervision. They needed more experience and training in addressing staff's concerns regarding the transformation.

SolutionDale Carnegie Training's global franchise network mirrored Deere's decentralized dealership model. Also, its localized learning capability supported the kind of specialized regional training that John Deere was looking for. The trainers, understanding the local agricultural conditions, worked alongside Deere's territory managers to identify region-specific sales challenges.

ResultsAt the end of the training, Deere's dealers came away with a newfound belief in their own abilities to communicate and sell. They are eager to share what they know and are better equipped to engage their customers through learning how to build successful relationships based on trust and respect.

Giant Food

“Quality of life is always the big issue in grocery retail. Dale Carnegie Training is key in helping our people to create balance. You can see and hear the difference in our stores. The stress level is lower. People are smiling. Customers are treated well. The improvements to our managers’ quality of life makes them more productive in their jobs and makes us more successful in our industry.”

– Nancy CrisafulliManager of Training,

Giant Foods

Fred Weber, Inc.

"I can't say enough about what this process has done for our company. Through the formality and structure of the course, we gained the ability to ensure that we were all pursuing common goals. To have the entire organization aligned behind our chairman's vision is powerful and results in outstanding rewards for our employees and our shareholders.“

– Tony GiordanoSenior Vice President, Material Services,

Fred Weber, Inc.

Auto-Owners Insurance

“Our number one responsibility, and the only way we are going to have succession and perpetuation within our company, is developing our associates. It’s amazing how many promotions I see come through in our company among associates who have taken the Dale Carnegie Course®.”

– Tim LynchAssistant VP, Claims Division,

Auto-Owners Insurance

HDR Engineering

“Over the last two years we grew 29 and 24 percent. This year we have a good opportunity to have another year of strong growth. We could not have experienced this growth without Dale Carnegie Training.”

– George LittlePresident,

HDR Engineering, Inc.

Boyes Turner

ChallengeDeveloping people and their ability to work in teams is absolutely key to building a successful law firm. Many professional services firms have dabbled at this but few have cracked it.

SolutionA well thought out strategy is essential and having an experienced Dale Carnegie practitioner on hand to sense check, help out and discuss ideas adds value and makes things happen faster. Dale Carnegie’s customized approach has helped a number of senior managers more quickly develop a greater awareness of effective people development. This in turn has improved their ability as coaches and mentors.

ResultsHR has been placed at the heart of the business and is being used as the key agent of change. This has sped up Boyes Turner’s progress and built strong foundations for the firm. The effects are highly visible - in terms of strengthening its service offering, the development of its client base and also its high regard by third party independent organizations.

Cargill

“If you want to work on people developing new skills and gaining more knowledge, there are many, many solutions. But if you want to work on specific business results by investing in the improved capability of your people, then Dale Carnegie Training understands that and can help get you there.”

–Marvin KnootTechnical Training Coordinator, Eddyville Plant

Cargill Health and Nutrition

GLOBAL REACH

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SMALL TO MID-SIZECore Products International, Inc.

ChallengeCore Products was anything but content when it came to protecting its market position and state of financial health. Changes to managed care, the threat of competition and a series of costly acquisitions conspired to undermine Core's growth.

SolutionThe Dale Carnegie Course's public format and group training method helped prepare Core Products‘ leaders to effectively handle change by engaging in a continuous 360-degree cycle of practice and feedback.

ResultsIn the ten years since Core began training with Dale Carnegie, its sales have soared from $3 million to in excess of $12 million. Gains in individuals' self-confidence have propelled innovation and leadership throughout the organization, and change is now accepted as an integral part of how Core does business.

CamWest

ChallengeCamWest realized that aligning the independent sales agents with its vision and philosophy by training with onsite Project Managers would ultimately translate to better customer service and provide customers with an exceptional home buying experience.

SolutionDale Carnegie Training's flexible style and comprehensive training approach provided a solution that would allow CamWest to focus on both its sales and human relationship needs simultaneously. Bringing all the different departments of the organization together helped solidify CamWest's mission, vision and values.

ResultsWorking together as a team allowed participants to develop a common language to communicate more seamlessly with customers and with each other. In the four years since training began, CamWest has grown at a rate of almost 15% annually. The influx of new talent has helped the company to grow the foundations of a solid team.

Coburg Dairy

“I strongly recommended our corporate office look seriously at using Dale Carnegie’s management training program. I told them that it is just a tremendous team-building atmosphere, and that everybody gets a better grasp and commitment to what their company should be seeking to achieve.”

–Gary RackleyGeneral Manager, Coburg Dairy

Delta Dental

ChallengeDelta Dental of Arkansas is an organization rich in talent, but needed additional managerial skills. Many middle managers were not adequately prepared to fulfill all their day-to-day responsibilities and to resolves conflicts arising among their staffs, resulting in growing discontent and high turnover.

SolutionDale Carnegie Training recommended a two-phased training approach - the Leadership Training for Managers to improve leadership skills, and the Dale Carnegie Course to boost individuals‘ confidence and communication skills. The participants put theory into practice while developing business solutions to help improve Delta's operational efficiency and productivity.

ResultsDale Carnegie Training helped Delta Dental identify opportunities to meet its operational, productivity and efficiency goals, reduce costs and improve its service capabilities. As workers grew in self-confidence, their productivity improved, and communication and collaboration flourished. As a result, Delta Dental reached record performance in operations and financial return.

Urban Engineers, Inc.

ChallengeUrban was challenged with the demands of new ownership and improving communication between employees within the organization. “We needed to understand the perspective of where certain people were trying to take the business,” said D’Alba. “We weren’t communicating clearly.”

SolutionDale Carnegie Training delivered a customized Leadership program that fit the specific needs of Urban. They acted as a part of the Urban team rather than an outsideconsultant while trying to improve both communication and understanding between employees.

Results“Our ability to communicate has become extraordinary. We are mostly engineers, and we got into engineering because we’re good at numbers, and not necessarily extraordinary with our communication skills. We’ve found that the people who have been through Dale Carnegie are able to stand up at a moment’s notice and deliver amessage that has all the important elements to get people to understand the vision and get motivated to take action,” says D’Alba.

Connolly

Challenge“The problem is while these people were highly skilled in their respective areas of expertise; they weren’t prepared to handle tasks that fell outside of their individual scopes.” –Thomas Mohs, Director of Operations

SolutionDale Carnegie Training worked with Connolly to customize a Presentation skills course that would address their specific problem areas. In addition to this training DCT has a leadership development program in place for Connolly.

ResultsTo date, more than 70 Connolly employees have taken Dale Carnegie Training courses. “A one time thing for us”, says Thomas Mohs, Director of Operations “has become a core piece of our training for all of our managers.”

Hugh Symons Communications

“Since Hugh Symons first participated in Dale Carnegie Training, we’ve taken on 480 new accounts. We’ve written more new business than ever and have had our richest year ever. Our staff retention is fantastic. People come and stay; they don’t want to move on. I think a large portion of that can be attributed to Dale Carnegie Training.”

–Carlos PestanaSales Manager, Hugh Symons

KKE Architects

“I would recommend Dale Carnegie Training for sure. If you don’t do it, you don’t want to compete with us. You can’t afford not to do this because we’ve got the tools and we’re going to win more often. I feel that strongly that this time commitment was worth it. Thank goodness for DCT.”

–Randall M. LindemannAIA, Leed AP Principal, KKE Architects, Inc

SCVBank

“Spectacular changes have taken place allowing us to once again strive for perfection. Our morale is back; greater levels of respect exist among our branch personnel; the efficacy in our operation systems is evidence in our decreased error rate; inter office communication is better; morale is high and consequently so too is our customer service.”

–Michael HauseCEO, SCVBank

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LOCAL TOUCH

SAMPLE LOGO

Sample Company

Challenge“Morale became less than optimal and consequently, a kind of oppressive air pervaded the SCVBank work culture. Our teams lack motivation to lucratively meet the needs of the market

SolutionDale Carnegie Training put SCVBank through an intensive Team Member Engagement program. Dale Carnegie Training specialists helped implement

ResultsSCVBank has experienced outstanding bottom-line performance over the past sixth months. The changes that were made effected all of the

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IGNITE YOUR WORKPLACE ENTHUSIASM It's now time to inquire before we can determine what we can do to deliver results for you and your organization.