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Transcript of Creation/Revision Date: 30.01.2006 © 2006 ORGA Systems | All rights reserved | Ivan Bril CALA...
© 2006 ORGA Systems | All rights reserved | www.orga-systems.com Creation/Revision Date: 30.01.2006
Ivan BrilCALA Sales Director
CANTO 2006
© 2006 ORGA Systems | All rights reserved | www.orga-systems.com Creation/Revision Date: 30.01.2006
CANTO 2006
We need to start putting systems in place that support
revenue settlement
We have outgrownour current system:
It is too slow and the no. of „products“ becomes
unmanageable
Typical Drivers to Seek for a New Billing System
We cannot launch convergent prepaid / postpaid products
We have been told by internal audit that
we have to get revenue leakage
under control
We cannot launchnew products because
it takes too long to change the billing
system, even for simple things
We have too many systems in place. We need to rationalize and
reduce TCO
We want to take on corporate customers BUT we cannot create
complex billing hierarchies
© 2006 ORGA Systems | All rights reserved | www.orga-systems.com Creation/Revision Date: 30.01.2006
CANTO 2006
Traditional Billing Architecture: IN vs. IT
Rating
$$$Balances
Cust. DB Logic
IN Node (SCP)
MediationCS (voice)
MediationPS (data)
Billing
@
SCP with “integral”balance & ratingfunction
TraditionalIT & BCCenvironment
OSS BSS CRM DWH
“IN” world(prepaid)
“IT / IP” world(postpaid)
© 2006 ORGA Systems | All rights reserved | www.orga-systems.com Creation/Revision Date: 30.01.2006
CANTO 2006
DWHCRMBSSOSS
Convergent Billing with OPSC® Gold
Logic
IN Node (SCP)
MediationCS (voice)
“IN” world(prepaid)
“IT / IP” world(postpaid)
MediationPS (data)
OPSC® GoldConvergent Real-time Billing
@
© 2006 ORGA Systems | All rights reserved | www.orga-systems.com Creation/Revision Date: 30.01.2006
CANTO 2006
Provisioning
HybridBillingTM
Network OPSC® Gold Real-time Environment
Gu
idin
gCDR Interface
Provisioning
Real-time IF
ORGA Systems´ HybridBillingTM offers network operators the best of both worlds - namely the low cost of CDR-based billing with Real-time billing when needed.
CDR based Hot Billing with „sufficient“ credit
20
5
Configurable thresholds for real-time billing > switch to real time when reached
Same principle can be applied to GPRS / Data services
Hot Billing modeReal-time mode
Convergent Rating Engine
(CRETM)
SCP
HLR
MSC
© 2006 ORGA Systems | All rights reserved | www.orga-systems.com Creation/Revision Date: 30.01.2006
CANTO 2006
Business
Private / Residential SINGLE USER
Credit Management & Account Support
Convergent Billing for all Customer Segments
FAMILIES
SoHo / SME CORPORATE
simple complex
OPSC® Gold
© 2006 ORGA Systems | All rights reserved | www.orga-systems.com Creation/Revision Date: 30.01.2006
CANTO 2006
Convergent Billing with OPSC® Gold - Singe Users
A subscriber can have„multiple“ balances
PostpaidVoice
MMS
PrepaidGPRS
© 2006 ORGA Systems | All rights reserved | www.orga-systems.com Creation/Revision Date: 30.01.2006
CANTO 2006
Convergent Billing with OPSC® Gold - Families
Use Cases:
Family Bundles (e.g. 300 free voice minutes for family members)
Postpaid reloads prepaid (automated & manual top-up)
Family budget control: Shared accounts - mutual use of balances
Called party pays / 3rd. party pays(e.g. pay for me sponsoring)- daughter calls father; father (=postpaid) pays- daughter calls brother; father (=postpaid) pays
Split charges between family members(A-Party and B-Party pay “a part” of the charges)
© 2006 ORGA Systems | All rights reserved | www.orga-systems.com Creation/Revision Date: 30.01.2006
CANTO 2006
Convergent Billing with OPSC® Gold - Business Customers
Company
Department 2Department 1
User 1 User 2 User 3 User 4
PostpaidCorporate
Prepaid Corporate
PostpaidCorporate
Prepaid Corporate
PostpaidCorporate
PostpaidCorporate
Prepaid Private
User 4
Postpaid Private
Private Account
Flexible Customer Hierarchies & Multiple Accounts
© 2006 ORGA Systems | All rights reserved | www.orga-systems.com Creation/Revision Date: 30.01.2006
CANTO 2006
Convergent Billing with OPSC® Gold - Business Customers
Use Cases:
Cost & budget control for Business Customers
Definition of departments and hierachies with“prepaid” and “postpaid” subscribers in one group
Calls between colleagues are are assigned to the company account (3rd. party pays, sponsoring)
Calls outside the office hours can be assigned to private(prepaid) account
Payment method based on dialled number
Hybrid accounts: “prepaid” / “postpaid” as payment method(real-time cost control: per service, per location)
Enhanced reporting for groups
© 2006 ORGA Systems | All rights reserved | www.orga-systems.com Creation/Revision Date: 30.01.2006
CANTO 2006
Advanced Real-time Billing Features
Roaming - TAP (in-collects and out-collects)- Voice: CAMEL phase 1, 2 or via USSD CallBack
- SMS & GPRS: CAMEL phase 3,4
Personal - Preferred numbers: e.g. ‘Family & Friends‘Context - Location-based billing: e.g. ‘Home-Zone‘ billing
- Quality of Service e.g. SLAs for QoS- Advice of Charge AoC
- Individual Subscriptions & Bundles
Reverse Called Party Pays, Collect CallsCharging
Telescopic Decreasing rates with call durationBilling
© 2006 ORGA Systems | All rights reserved | www.orga-systems.com Creation/Revision Date: 30.01.2006
CANTO 2006
Credit Management
Credit Limit Monitoring (in real time) Can be defined at different levels in the account hierarchy Can trigger different actions according to the credit risk
Bar service, change tariff plan, contact via SMS / e-mail etc. Threshold based actions (e.g. 80% of limit) can detect problems before they result in suspensions
Credit Management Tools Analysis & reporting features Tools to handle poor credit risks
(deposits, advance payments, securities)
Spending Limits Can be defined where ever the customer wants (example: max. $) Can be defined per service (e.g. GPRS) & can trigger different actions
© 2006 ORGA Systems | All rights reserved | www.orga-systems.com Creation/Revision Date: 30.01.2006
CANTO 2006
Provisioning
The Unified Provisioning Gatewaymanages all transactions betweenOPSC® Gold and the provisioning NW modules
Support multiple services(e.g. HLR, Auc, AAA, Radius,Voice Mail Systems etc.)
Installation and de-installation of subscribers in the network
Updates subscriber status in the network (lifecycle per service)
Supports all payment methods(Real-time, HybridBilling™, Hot Billing, Postpaid)
Support different network vendors and protocols
Can receive provisioning request from 3rd party systems (e.g. CRM or a external order management module via a standardized interface)
© 2006 ORGA Systems | All rights reserved | www.orga-systems.com Creation/Revision Date: 30.01.2006
CANTO 2006
Advanced Real-time Capabilities
OPSC® Gold features proven real-time capabilies for rating, to provide revenue assurance and to inititate instant 1-to-1 customer interaction.
Real-time spending limits
Real-time bonus functionality (also for postpaid customers)
Real-time credit monitoring (e.g. low balance warning > redirect customerto top-up environment)
Balance/account queries in real time
© 2006 ORGA Systems | All rights reserved | www.orga-systems.com Creation/Revision Date: 30.01.2006
CANTO 2006
Bonus & Discounts
OPSC® Gold offers a rich set of bonus &promotions functions to tackle churn andto stimulate usage / new service take-up.
Promotions for all payment methods
Real-time bonus / instant redemption (also for postpaid)
Shared bonus
Discounts for products or product bundles
Discounts based on usage
Recharge / Top-up bonus
Cross-product discounts
Discounts for corporate customers
© 2006 ORGA Systems | All rights reserved | www.orga-systems.com Creation/Revision Date: 30.01.2006
CANTO 2006
Convergent Billing
OPSC® Gold supports multiple billing cycles including scheduled billing, on-demand billing and cyclical billing with multiple and configurable bill cycles (Daily, Weekly, Monthly, or other Period)
An initial bill created when an account is created
A periodic bill created every n days, weeks or months
An ad-hoc bill created in response to a user request
A final bill created when an account is closed
© 2006 ORGA Systems | All rights reserved | www.orga-systems.com Creation/Revision Date: 30.01.2006
CANTO 2006
OPSC® Gold
Private use Company use
Prepaid Postpaid
Voice IP/Data
IN billing IT billing
Volume (traffic business)
Value (content business)
Retail billing
Wholesale billing (for MVNOs)
OPSC® GoldConvergent Real-Time Billing
© 2006 ORGA Systems | All rights reserved | www.orga-systems.com Creation/Revision Date: 30.01.2006
Thank You!
Ivan Bril
+55 21 8153-9225