Creating the Digital Retail EnterpriseTuesday 10th January 2017

It’s a challenging time ….• The 2016 Christmas results are starting to come in• The High Street was down or flat, online continued

upwards• Some retailers opted out of Black Friday• We need to wait a little longer to see the impact on

margin• Also coming are rises in business rates and minimum

wage, the impact of exchange rate changes resulting from Brexit – a perfect storm?

At the same time ………• Pure play dot coms are successfully opening stores (e.g.

Amazon, Made.com, McDonalds!)• Without the baggage of legacy systems• Providing better integration and flexibility across channels

including providing some of the online “pluses” in store • So what do you do? How do you continue to stay

relevant?

AgendaTime Activity Who9.00am Breakfast9.30am Welcome and introductions. Review of the theme for the day

- what retailers need to do to create a seamless cross channel customer journey.

Brian Hume

9.45am Implementing the seamless customer journey (or unified commerce) at Joules Clothing

Mike WilksCIO Joules

10.00am Enhancing the travellers journey at Qatar Duty Free Mohammed AslamVice President, IT

10.15 Microsoft’s vision and development direction to make the seamless customer journey a reality for retailers

Jon DickinsonRetail SpecialistMicrosoft

10.30 Seamless commerce – building on the Microsoft platform to make it faster, easier and less expensive (including a short demonstration).

Rajsekhar Datta RoyVP Global Practice, MS Dynamics, Digital Platformsor Andrew Pruiett

11.00 Panel discussion – your chance to put key questions to all our speakers.

All facilitated by Brian Hume.

11.30 Coffee/disperse/individual discussions All

Implementing the Seamless Customer JourneyMike WilksJoules Clothing Ltd.

Enhancing the Travellers Journey at Qatar Duty Free

Mohammed AslamVice President, IT

Microsoft’s vision and development direction to make the seamless customer journey a reality for retailersJon Dickinson Retail Specialist Microsoft

Digital Ready Retailing with

Brick & ClickRaj Datta Roy, VP Global Practice, MS Dynamics at Sonata

Panel Discussion

Thank You For Coming