1.by Julie Munro, President Medical Travel Quality Alliance Copyright 2013 Julie MunroMTQUA.ORGMEDICAL TRAVEL QUALITY ALLIANCE

2. Vacationer says, I want an experience that I will always remember! TMMTQUA.ORG 3. MTQUA.ORG 4. MTQUA.ORG 5. MTQUA.ORG 6. CutsparkleGreater the number of facets, or sides, the more sparkle it has, and the more brilliant it is..MTQUA.ORG 7. CutColorMTQUA.ORGsparkle Colorless, seamless, smoothGreater the number of facets, or sides, the more sparkle it has, and the more brilliant it is.But for a few special famous pink and yellow diamonds, the less color the better. The ideal diamond is colorless. 8. CutColorClarityMTQUA.ORGsparkle Colorless, seamless, smoothGreater the number of facets, or sides, the more sparkle it has, and the more brilliant it is.But for a few special famous pink and yellow diamonds, the less color the better. The ideal diamond is colorless.Flawless, nothing hiddenDeep inside the diamond are natural flaws and imperfections. The fewer flaws inside the diamond, the better. The less inclusions, the more rare it is. 9. CutColorClarityCaratssparkle Colorless, seamless, smoothGreater the number of facets, or sides, the more sparkle it has, and the more brilliant it is.But for a few special famous pink and yellow diamonds, the less color the better. The ideal diamond is colorless.Flawless, nothing hidden Weight, powerDeep inside the diamond are natural flaws and imperfections. The fewer flaws inside the diamond, the better. The less inclusions, the more rare it is. The more carats, the larger the diamond. The larger the diamond, the more rare and therefore the more expensive it is.MTQUA.ORG 10. CutColorClarityCaratssparkle Colorless, seamless, smoothGreater the number of facets, or sides, the more sparkle it has, and the more brilliant it is.But for a few special famous pink and yellow diamonds, the less color the better. The ideal diamond is colorless.Flawless, nothing hidden Weight, powerDeep inside the diamond are natural flaws and imperfections. The fewer flaws inside the diamond, the better. The less inclusions, the more rare it is. The more carats, the larger the diamond. The larger the diamond, the more rare and therefore the more expensive it is.Certificationproof Independent certification assures the buyer that this diamond is as described. Its a guarantee of quality.MTQUA.ORG 11. MTQUA.ORG 12. MTQUA.ORG 13. MTQUA.ORG 14. MTQUA.ORG 15. Why emphasize for medical tourists? Does a great hospital always give great treatment? Does a great doctor always give great results? Does a great medical tourism company always do the best for its clients?MTQUA.ORG 16. Medical tourists are not ordinary patients.MTQUA.ORG 17. Medical tourists are at greater risk for Infections Complications Wrong treatment Wrong drugs Overstaying Over payingMTQUA.ORG 18. MTQUA.ORG 19. MTQUA.ORG 20. MTQUA.ORG 21. MTQUA.ORG 22. Are you part of the problem?Or, are you part of the solution?MTQUA.ORG 23. MTQUA.ORG 24. MTQUA.ORG 25. CutMTQUA.ORGsparkleComfort 26. MTQUA.ORG 27. MTQUA.ORG 28. CutColorsparkleComfortColorless,Careseamless, smoothmanagementMTQUA.ORG 29. Care management is more than continuity of care. Before the patient leaves home While in the hospital Out of the hospital but still recovering After returning homeMTQUA.ORG 30. MTQUA.ORG 31. Customer service staff and international patient staff can only truly represent their employer, not the medical tourist. In the best case, the patient will use a professional care manager who knows the hospital to be his representative and act as his advocate and family surrogate.MTQUA.ORG 32. CutColorClarityMTQUA.ORGsparkle Colorless, seamless, smooth Flawless, nothing hiddenComfortCare managementClarity 33. MTQUA.ORG 34. Clarity Clear communication Transparency in all processes Clearly defined ethicsMTQUA.ORG 35. MTQUA.ORG 36. CutsparkleComfortColorColorless, seamlessCare managementClarityCarats MTQUA.ORGFlawless, nothinghidden Weight, powerClarityCollaboration 37. Collaboration Teamwork inside your institution Networking and partnerships outsideMTQUA.ORG 38. Collaboration Teamwork inside your institution Networking and partnerships outsideMTQUA.ORG 39. CutColorClaritysparkle Colorless, seamless, smooth Flawless, nothing hiddenComfortCare managementClarityCaratsWeight, powerCollaborationCertificationproofCertificationMTQUA.ORG 40. ACCREDITATION Joint Commission International QHA Trent Accreditation Canada International Australian Council on Healthcare Standards For your organization Reviews CLINICAL processes Covers ALL PatientsMTQUA.ORG 41. ACCREDITATION For your organization Reviews CLINICAL processes Covers ALL PatientsMTQUA.ORGCERTIFICATION For your organization Reviews your marketing, services, care services, external communication, facilities and related operations ONLY For Medical Tourist And International Patient services 42. MTQUA.ORG 43. Your Organization clinical process all patientsYou as individual credentials verification MTQUA.ORGYour Organization care processes medical touristsYou as individual education and training 44. Your Organization clinical processYou as individual credentials verification education and training MTQUA.ORGYour Organization care processYou as individual education and training 45. THE ONLY MARK OF QUALITY IN MEDICAL TOURISM Certification for your Hospital Clinic Doctor practice Specialty treatment center Medical tourism company Medical travel facilitator Care management service Travel agent Hotel Insurer etc. MTQUA.ORG 46. MTQUA.ORG 47. Download the Guide To Medical Tourism Certificationhttp://www.mtqua.org/download-certification-brochure/MTQUA.ORG 48. For more about best practices in medical tourism, visit the website MTQUA.ORG or send an email to quality@mtqua.orgMTQUA.ORG