Creating & Managing desirable online communities
description
Transcript of Creating & Managing desirable online communities
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Creating & Managingdesirable online
communitiesJessamyn West - MetaFilter
<librarian.net/talks/mixmedias>
@jessamyn
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numbers
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purpose
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"Have a very clear picture of
what you want to get out of
the community before you
design it. Not every site needs
comment sections, not every
product needs a forum."
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•Support for products/services?
•Brand identity?
•Clicks/Eyeballs?
•Customers for other products?
•Value-add for existing customers?
What are you doing?
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staffing
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"You can't just add a comment
section, nominate a moderator,
and have an instant community...
An insufficiently-staffed
comment section is worse than
nothing."
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Specifically
•Real humans, round the clock
•Dedicated to moderation/facilitation
•With tools and social skills
•Deputized to actually fix things
•And Pay Them
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personality
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"Every community will have
unreasonable people in it, but the
folks in charge of keeping things in
check need to not stir things up
instead. Hire peacekeepers, not
warriors."
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moderator manifesto
•Mods are users, not just mods.
•Never score points at the expense of a user.
•Never lose your cool.
•Have each other's backs but don't "thin blue line" it.
•Be consistent but acknowledge mistakes.
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policies
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"Rules need to be consistent
and explicable, not
necessarily
detailed. Put legal/policy
issues
in specific terms and
behavioral issues in general
ones."
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levels of problematic
•Illegal (in your jurisdiction?)
•Immoral/ethically dubious (porn, warez, hacking)
•Will get you banned (or banned4lyfe)
•Will get you the night off (drunks)
•"Hey man not cool" (allowed, not totally ok)
•"We really don't have a problem with that"
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specific concerns•Suicidal people/deaths
•Ironic "I was just kidding" racist/sexist/homophobic commenters
•Threats against the site or members
•NSFW/triggers/spoilers/blinking?
•Unpopular opinions
•Trolling/stunts
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tech
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"Custom tools that streamline our
process have saved us heaps of
time and allows us to moderate a
large site with a small staff."
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deleted
who is flagging and why
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user
details
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"Often users can handle some
level of moderation as long as
they feel it's fair and they are
being understood."
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track publicly
•Usernames = accountability
•User activity/contributions
•Who is in charge
•Methods of redress
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track privately
•IP addresses
•Name changes, if allowed
•History of user actions
•History of moderator actions
•History of moderator actions by user
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homegrown
solutions
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merci * thank
you<librarian.net/talks/mixmedias>