Creating Effective Leadership & Organizational ... · 1. Divide Unshaded portion of ‘A’ into...
Transcript of Creating Effective Leadership & Organizational ... · 1. Divide Unshaded portion of ‘A’ into...
Creating Effective Leadership & Organizational Sustainability Now
Richard Gerstberger PE
President
TAP Resource
Development Group
CA/NV Section AWWA2014 Annual Fall Conference
Reno, NVOctober 23, 2014
Supervisory Leadership Certificate ProgramLeadership & Sustainability
Who thinks A lesser than B ?
Who thinks A greater than B ?
Who thinks A equal to B ?
A B
Which Line is Longer?
Supervisory Leadership Certificate ProgramLeadership & Sustainability
A greater than BAB
Supervisory Leadership Certificate ProgramLeadership & Sustainability
Mental Models & Communication(An actual radio conversation)
Supervisory Leadership Certificate ProgramLeadership & Sustainability
Leadership Skills Reading Test
OPPORTUNITYISNOWHERE
What does this say?
OPPORTUNITY IS NOW HERE
Supervisory Leadership Certificate ProgramLeadership & Sustainability
1. Divide Unshaded portion of ‘A’ into TWOequal & identical parts.
2. Divide Unshaded portion of ‘B’ into THREEequal & identical parts.
3. Divide Unshaded portion of ‘C’ into FOURequal & identical parts.
4. Divide ‘D’ into SEVEN equal & identical parts.
Clues : The solution is not in the form of triangles. The solution lies in the problem itself.
Clue: The solution is not in the form of triangles.
This was done in world record time of 7 seconds!
Supervisory Leadership Certificate ProgramLeadership & Sustainability
Your Past Experiences May Become a Barrier
Understand the Thoughts/Mental Models
Supervisory Leadership Certificate ProgramLeadership & Sustainability
Water and wastewater treatment plant and system operator jobs are expected to grow by 14 percent between 2006 and 2016
Expected range of retirees in the next 5-10 years ranges from 25%-35%.
More than 1 million retirees in the next two decades.
Lack of qualified applicants.
A CRISIS IN THE INDUSTRY
Supervisory Leadership Certificate ProgramLeadership & Sustainability
Culture
Process
Strategic Focus
Leader-ship
© TAP Resource Development Group Inc.
Supervisory Leadership Certificate ProgramLeadership & Sustainability
* Treacy & Wiersema+ William Schneider
Operational Excellence*
Enrichment+
Customer Intimacy*
Total solution.Synergistic customer relationship
High customization. Incremental, step-by-step relationship with customer,
High demand for co-involvement
Growth of customerFuller realization of potential
Raise the human spiritFurther realization of ideals, values, higher order Focus
Superiority,Best Product/Service
ExcellenceCreate market niche
Constant innovation to stay aheadOne-of-a-Kind
Certainty. Consistent, reliable, dependable service at appropriate
quality. Low unit cost.Market share dominance
High distribution-intensive.Life-and-death situations
Product Leadership*
Strategic Focus
Supervisory Leadership Certificate ProgramLeadership & Sustainability
Customer Intimacy Operational Excellence
Product Leadership*Enrichment
Strategic Focus
Supervisory Leadership Certificate ProgramLeadership & Sustainability
Strategic Focus
© Corporate Development Group, Inc.
Enrichment Product Leadership
Customer Intimacy
Unique Customer
Goal Attainment
Operational Excellence
Organizational Goal
Attainment
Conceptual Goal
Attainment
Value Centered
Goal Attainment
Supervisory Leadership Certificate ProgramLeadership & Sustainability
A formal description of what the organization should look like in the future and how it will feel to provide value to its customers.
Vision
Supervisory Leadership Certificate ProgramLeadership & Sustainability
A formal statement describing the future direction of the organization that is consistent with its vision.
Mission
Supervisory Leadership Certificate ProgramLeadership & Sustainability
MissionGoalsWhat should we be doing?What should be the results?
MeasurementTo what standard should we perform our mission?
ThemeHow should the accomplishment of this mission benefit our key stakeholders?
Supervisory Leadership Certificate ProgramLeadership & Sustainability
© TAP Resource Development Group Inc.
Process
People
Internal
Focus
Organization Financial
Employees CustomerInvestment in
organization’s
human capital
Create organizational
capabilities
Contribute to
financial health
Add customer value
Key Results Areas (KRAs)
External
Focus
Supervisory Leadership Certificate ProgramLeadership & Sustainability
Culture
Process
Strategic Focus
Leader-ship
© TAP Resource Development Group Inc.
Supervisory Leadership Certificate ProgramLeadership & Sustainability
Dr. William Schneider
Corporate Development Group, Inc.
Leadership
Establishing focus and direction for your organization and mobilizing your people to accomplish that focus and direction.
Supervisory Leadership Certificate ProgramLeadership & Sustainability
Leadership Filters
Organization
Role
Situation
Individual
From Management Research Group
Supervisory Leadership Certificate ProgramLeadership & Sustainability
©Corporate Development Group, Inc.
Team BuilderFirst among equals
CoachTrust Builder
AuthoritativeConservative/Cautious
Firm/AssertiveDefinitive
CatalystCultivator/HarvesterCommitment Builder
StewardAppeal to higher-level vision
Conceptual visionaryTaskmaster
Assertive, convincing persuaderChallenger of others
Directive
Standard Setter
Participative
Charismatic
Leadership Practice Types
Actuality
Possibility
ImpersonalPersonal
Supervisory Leadership Certificate ProgramLeadership & Sustainability
Myers-Briggs Type Indicator (MBTI) Assessment
E/I - Extraversion vs. Introversion
N/S - Intuition vs. Sensation
T/F - Thinking vs. Feeling
J/P - Judging vs. Perceiving
Myers-Briggs Type Indicator
Supervisory Leadership Certificate ProgramLeadership & Sustainability
Keirsey Temperament Sorter
E/I - Expressive vs. Reserved
N/S - Observant vs. Introspective
T/F - Tough-minded vs. Friendly
J/P - Scheduling vs. Probing
David Keirsey and Marilyn Bates
Supervisory Leadership Certificate ProgramLeadership & Sustainability
Circle One – Expressive or Reserved
Supervisory Leadership Certificate ProgramLeadership & Sustainability
Circle One – Observant or Introspective
Supervisory Leadership Certificate ProgramLeadership & Sustainability
Circle One – Tough-minded or Friendly
Supervisory Leadership Certificate ProgramLeadership & Sustainability
Circle One – Scheduling or Probing
Supervisory Leadership Certificate ProgramLeadership & Sustainability
RESULTS
E/I S/N T/F J/P
______ ______ ______ ______I N F J
Supervisory Leadership Certificate ProgramLeadership & Sustainability
Adapted from David Keirsey and Marilyn Bates
Supervisory Leadership Certificate ProgramLeadership & Sustainability
Keirsey Temperament Sorter
E/I - Expressive vs. Reserved
N/S - Observant vs. Introspective
T/F - Tough-minded vs. Friendly
J/P - Scheduling vs. Probing
David Keirsey and Marilyn Bates
Supervisory Leadership Certificate ProgramLeadership & Sustainability
SF ST
NF NT
Sensation
Intuition
ThinkingFeeling
Supervisory Leadership Certificate ProgramLeadership & Sustainability
©Corporate Development Group, Inc.
SFTeam Builder
First among equalsCoach
Trust Builder
STAuthoritative
Conservative/CautiousFirm/Assertive
Definitive
NFCatalyst
Cultivator/HarvesterCommitment Builder
StewardAppeal to higher-level vision
NTConceptual visionary
TaskmasterAssertive, convincing persuader
Challenger of others
Directive
Standard Setter
Participative
Charismatic
Leadership Practice Types
Actuality
Possibility
ImpersonalPersonal
Supervisory Leadership Certificate ProgramLeadership & Sustainability
Adapted from David Keirsey and Marilyn Bates
Directive Participative Charismatic Standard Setter
Supervisory Leadership Certificate ProgramLeadership & Sustainability
DirectiveParticipative
Charismatic Standard Setter
Balance
Self Directed Teams
Cross Functional Teams
Supervisory Leadership Certificate ProgramLeadership & Sustainability
Culture
Process
Strategic Focus
Leader-ship
© TAP Resource Development Group Inc.
Supervisory Leadership Certificate ProgramLeadership & Sustainability
Definition:
A company’s culture consists of
the deeply shared values and
beliefs of its people.
James ChampyReengineering Management
Organizational Culture
Supervisory Leadership Certificate ProgramLeadership & Sustainability
Edgar Schein
Professor Emeritus
Sloan School of Management, MIT
The only thing of real importance that leaders do
is to create and manage culture.
Edgar Schein
Professor Emeritus
Sloan School of Management, MIT
Supervisory Leadership Certificate ProgramLeadership & Sustainability
Culture
I came to see, in my time at IBM, that culture isn’t just one aspect of the game – it is the game.
Who Says Elephants Can’t Dance?Louis V. Gerstner, Jr.
Supervisory Leadership Certificate ProgramLeadership & Sustainability
Provides Consistency, Order and Structure
Establishes Internal Way of Life
Determines conditions for Internal
Effectiveness
William Schneider
The Reengineering Alternative
Culture is “the way we do things
around here in order to succeed.”
Supervisory Leadership Certificate ProgramLeadership & Sustainability
©Corporate Development Group, Inc.
Cultivation Competence
CollaborationAffiliation
Relationship Power
Team Builder/Integrator/Coach
In ControlPower
Role Power
Authoritative/Directive/
Systematic
Achievement
Expert Power
Taskmaster/Convincing Persuader
Self-Actualization
Charisma Power
Catalyst/Commitment Builder
Session 3: The Role of the Supervisor
Copyright © 2012, State of Colorado, Get Into Water! Program
COMMITMENT VS COMPLIANCE
The goal?
Session 3: The Role of the Supervisor
Copyright © 2012, State of Colorado, Get Into Water! Program
Set clear & achievable expectations
Ask for input
Invite discussion
Trust staff to perform (be hands off)
Allow for mistakes (learning culture)
Encourage innovation (beyond your way…)
Strategies for creating “commitment”
Supervisory Leadership Certificate ProgramLeadership & Sustainability
Culture
Process
Strategic Focus
Leader-ship
© TAP Resource Development Group Inc.
Supervisory Leadership Certificate ProgramLeadership & Sustainability
© TAP Resource Development Group Inc.
Communicate
Results &
Celebrate
Goals
MetricsTracking &
Monitoring
Strategic
Focus
Strategic Business Planning/
Performance Management System
Strategic
Profile/KRAs
Supervisory Leadership Certificate ProgramLeadership & Sustainability
© TAP Resource Development Group Inc.
Barriers to Sustainability
• Lack of Vision Clarity
• Misaligned and/or Inconsistent Leadership
•Lack of Cultural Clarity
• Inconsistent Culture
• Lack of Effective Performance Management System
Supervisory Leadership Certificate ProgramLeadership & Sustainability
Copyright © 2012, State of Colorado, Get Into Water! Program
A Short Course on
Effectively Managing Your Utility
Building Your Leadership Team
Supervisory Leadership Certificate ProgramLeadership & Sustainability
Copyright © 2012, State of Colorado, Get Into Water! Program
Establish SMART Goals for your self and for your organization, division, group or team
Establish a process to ensure that goals are accomplished and to ensure accountability
Do your Friday morning @ 9:00 Questions
Keys to Effective Utility Management &
Leadership Development
Supervisory Leadership Certificate ProgramLeadership & Sustainability
Copyright © 2012, State of Colorado, Get Into Water! Program
Have I acknowledged teams and individuals that have performed well this week? (if not, do it now)
Have I been out among at least one of my workgroups? (if not, go now)
Have I discussed our overall goal and goal accomplishment with some part of the organization?
Have I taken care of the development needs of my staff this week? (if not, do it now)
Have I coached a member of my team this week?(do it)
Friday Morning @ 9:00 Questions
Supervisory Leadership Certificate ProgramLeadership & Sustainability
Copyright © 2012, State of Colorado, Get Into Water! Program
I’ll Take Care of It!
Supervisory Leadership Certificate ProgramLeadership & Sustainability
Copyright © 2012, State of Colorado, Get Into Water! Program
You Should Have More TimeTo Meet With Your People
Than They Have To Meet With You
Leadership & Sustainability
QUESTIONS?
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Richard Gerstberger, PE
TAP Resource Development Group, Inc
(303) 561- 3788
Creating Effective Organizations Through People