Creating Conceptual Comics

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    Creating Conceptual Comics:Storytelling and techniques

    Kevin ChengJane Jao

    Mark WehnerYahoo!, Inc

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    Where are the artists?

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    An Exercise

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    Who are you?

    What do you do?

    How did you find out about us?

    What do you want to learn?

    What was the last comic you read?

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    Who is kevin?

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    Who is Mark?

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    Who is jane?

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    Concept Tools

    How we used comics

    Properties of comics

    Creating Comics

    Getting feedback on Concepts

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    What is Community?

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    TPSReport

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    Personas

    Competitiveanalysis

    Creative brief

    Use cases

    Mood boardSite map

    Task analysis

    Requirements

    Wireframes

    Functional SpecsStyle guide

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    Concept Discover Definition Refinement Development

    Personas

    Competitiveanalysis

    Creative brief

    Use cases

    Mood boardSite map

    Task analysis

    Requirements

    Wireframes

    Functional SpecsStyle guide

    Alpha

    Beta

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    Concept Discover Definition Refinement Development

    Personas

    Competitiveanalysis

    Creative brief

    Use cases

    Mood boardSite map

    Task analysis

    Requirements

    Wireframes

    Functional SpecsStyle guide

    Alpha

    Beta

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    This is Peter

    Peter is an information

    architect at a consultancy andtravels frequently to meet

    with clients.

    He enjoys good food of mostsorts and while he would

    never turn down a free beer,

    hes not exactly looking toscout for the hottest in the

    late night club scene.

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    Concept Discover Definition Refinement Development

    Personas

    Competitiveanalysis

    Creative brief

    Use cases

    Mood boardSite map

    Task analysis

    Requirements

    Wireframes

    Functional SpecsStyle guide

    Alpha

    Beta

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    #10592, #16322, #20031Use Cases that reference this Use Case

    User locates a restaurant within 0.5mi wh ich they are satisfied with.Success Guarantee

    Main Use Case Scenario

    UserGoal Level

    Discover a Quality Local Restaurant in the Immediate VicinityUse Case Name

    #24601Use Case ID

    1. User accesses web browser2. User enters local.yahoo.com address into browser3. System requests for user to select a location:

    3.1 By city and state3.2 Or by zip code3.3 Or by selecting a city from a list

    4. System displays the Yahoo! Local homepage including

    4.1 Map of the selected vicinity4.2 Upcoming events4.3 Highly rated businesses4.4 Recently visited businesses on Yahoo! Local4.5 A search box to enter a search term4.6 A pre-filled Location box4.7 Business categories4.8 Neighborhoods4.9 RSS feeds for top restaurants, recent events, and user favorites

    5. User enters a search term Restaurants and hits submit

    6. System displays a list of search results for the area selected:

    6.1 Name of business6.2 Average rating

    6.2.1 Businesses with ratings from friends of friends are shown through a unique icon6.3 Distance from selected location6.4 Map of search results6.5 Pagination for search results

    7. User can sort results by:7.1 Top Results (Relevance)7.2 Rating

    7.2 Distance7.3 Name

    8. User filters results to the cuisine they are most interested in9. User selects a restaurant that is highly rated and also rated by a member of their network10. System displays the Business Page which includes:

    10.1 Business Details10.1.1 Business Name10.1.2 Business Address, Phone Number10.1.3 Business categories

    10.2 Reviews10.3 Recent Searches10.4 Suggestions for similar places10.5 Map indicating location of business

    10.6 Photos of the business, if appropriate11. User selects to send the driving directions and address of the business to users mobile phone

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    Concept Discover Definition Refinement Development

    Personas

    Competitiveanalysis

    Creative brief

    Use cases

    Mood boardSite map

    Task analysis

    Requirements

    Wireframes

    Functional SpecsStyle guide

    Alpha

    Beta

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    Concept Discover Definition Refinement Development

    Personas

    Competitiveanalysis

    Creative brief

    Use cases

    Mood boardSite map

    Task analysis

    Requirements

    Wireframes

    Functional SpecsStyle guide

    Alpha

    Beta

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    Concept Discover Definition Refinement Development

    Personas

    Competitiveanalysis

    Creative brief

    Use cases

    Mood boardSite map

    Task analysis

    Requirements

    Wireframes

    Functional SpecsStyle guide

    Alpha

    Beta?

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    Concept Discover Definition Refinement Development

    Personas

    Competitiveanalysis

    Creative brief

    Use cases

    Mood boardSite map

    Task analysis

    Requirements

    Wireframes

    Functional SpecsStyle guide

    Alpha

    Beta

    Animation

    Video

    Interactiveprototype

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    skills and resources neededScripts

    DrawingsComics

    PersonasUse Cases

    WireframesVideo

    AnimationInteractive Prototype

    some a lot

    Based on original chart by Gayle Curtis and Laurie Vertelney

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    Images copyright DC Comics, Marvel Comics, Bill Watterson, Jim Davis, Scott Adams, Frank Miller, Warner Bros, Akira Toriyama, Gary Larson, Bil Keane, Jerry Holkins and Mike Krahulik

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    Comics?!

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    Concept Tools

    How we used comics

    Properties of comics

    Creating Comics

    Getting feedback on Concepts

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    Dana visits Y!Local searches for restaurants in the local search or

    browses through to restaurants

    Recent/popular reviews of restaurants areshown

    She tries to find ones that are in her

    neighbourhood Dana looks for restaurants reviewed highly by

    her friends

    Dana gets driving directions printed, with aphoto of the store front.

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    TPSReport

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    Pop Quiz

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    What motivates Peter?A. Free Beer

    B. Late night club scenes

    C. Karaoke

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    Concept Discover Definition Refinement Development

    Where do comics fit in?

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    Concept Tools

    How we used comics

    Properties of comics

    Creating Comics

    Getting feedback on Concepts

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    Images copyright DC Comics, Marvel Comics, Bill Watterson, Jim Davis, Scott Adams, Frank Miller, Warner Bros, Akira Toriyama, Gary Larson, Bil Keane, Jerry Holkins and Mike Krahulik

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    World Intellectual Property Organization (WIPO): http://www.wipo.int/freepublications/en/patents/485/wipo_pub_485.pdf

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    Source: Laurie Vertelney

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    Communication

    imaginationExpression

    Motion

    Iteration

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    communication

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    imagination

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    expression

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    Im sorry

    Thank you

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    facial expression dictionary, copyright kevin cheng

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    An Exercise

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    gesture dictionary, copyright kevin cheng inspired by will eisner

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    motion

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    iteration

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    Communication

    imagination

    Expression

    MotionIteration

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    Concept Tools

    How we used comics

    Properties of comics

    Creating Comics

    Getting feedback on Concepts

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    Envelopes please

    brainstorm

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    Think big

    Draw pictures to help discuss ideas

    Quantity then Quality

    Make assumptions (but write themdown)

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    INT TENT LATE AFTERNOON SCENE

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    INT. TENT - LATE AFTERNOON

    ...Harry paces. Hermione snaps shut the flap. Smilesnervously.

    HERMIONEHow're you feeling? OK?

    Harry nods. Hermione glances about. Fleur sits in stonysilence. Krum lies on a bench. Diggory paces.

    HERMIONEThe key is to concentrate. After that, you just haveto...

    HARRY

    Battle a dragon.

    SCENE

    DIALOGUE

    ACTOR

    ACTION

    A Script

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    Dana visits Y!Local searches for restaurants in the local search or

    browses through to restaurants Recent/popular reviews of restaurants are

    shown

    She tries to find ones that are in herneighbourhood

    Dana looks for restaurants reviewed highly byher friends

    Dana gets driving directions printed, with aphoto of the store front.

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    Anal George

    The Script

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    Choose one or two core ideas

    Aim for 5-8 steps in the scenario

    The character is the narrator

    Remember to script dialogue!

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    12 computer concept panels that always work, copyright kevin cheng

    Story flow

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    Left to right, top to bottom

    Try a variety of angles

    comics convey motion

    Draw small

    Aim for 5-8 panels

    Im

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    I m

    hungry

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    Burp!

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    http://avatars.yahoo.com

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    Sun Design Comic Templates: http://blogs.sun.com/MartinHardee/entry/design_comics_templates_1_0

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    The Amateur Gormet: http://www.amateurgourmet.com/the_amateur_gourmet/2006/11/chutzpah_truffl.html

    Draw!

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    Dont forget to add dialogue

    Gesture and facial expressions say a lot

    Should communicate story on its own

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    Concept Tools

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    How we used comics

    Properties of comics

    Creating Comics

    Getting feedback on Concepts

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    Research and Comics

    A Case Study

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    Yahoo! Local -Yahoo! Local helps you find the things youneed in your neighborhood and beyond. It gives you the

    names and phone numbers of local services andbusinesses, and it also shows you information related tothem. For instance, you'll get the name and address ofyour local deli, the time it opens, whether it acceptsVisa, and maybe even how helpful the wait staff is. Inaddition, several businesses have ratings and reviewsfrom other users. Setup a Yahoo! 360 network so you canview reviews written by your friends.

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    The ability to view reviews

    from your friends

    o 1 Not at all appealingo 2

    o 3o 4o 5 Extremely appealing

    Evaluation:

    Could gatherquantitatively throughonline surveys

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    Percent indicating probably or definitely will use

    62%

    68%

    60%

    73%

    73%

    77%

    83%

    62%

    62%

    66%

    70%

    76%

    76%

    83%

    87%

    0% 20% 40% 60% 80% 100%

    Feature H

    Feature G

    Feature F

    Feature E

    Feature D

    Feature C

    Feature B

    Feature A

    Percentage of Participants

    Q205

    Q404

    Why?

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    How do we give users a feeling of experiencing a concept?

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    How do we give users a feeling of experiencing a concept?

    How can we be inspired by our users

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    Concept Discover Definition Refinement Development

    Alpha

    Beta

    Animation

    VideoInteractive

    prototype

    Personas

    Competitiveanalysis

    Creative brief

    Use cases

    Mood boardSite map

    Task analysis

    Requirements

    Wireframes

    Functional SpecsStyle guide

    early in the development process?

    Beyond Internal Communication Walking users

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    Beyond Internal Communication Walking usersthrough your comics

    Printed out these comics for the walkthrough1st Instruction: Walkthrough and Talk

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    2nd Instruction: Walkthrough and Write

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    3rd Instruction: Attributes of the storyAppealingUsefulConfusingComplexPurpose: Give participants a mechanism to

    communicate their thoughts

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    Color coded their thoughts based on 4 basic attributescommunicate their thoughts.

    4th Instruction: Tell your own story

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    4 Instruction: Tell your own story

    This

    would

    have been

    useful

    when.

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    Confusion in the story

    Vs

    Confusion in the concepts

    Which elements of the UI to include?

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    Sometimes UIelements were

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    elements weregood

    Sometimes bad

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    Be prepared to iterate your comics!

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    Know your key cells

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    Know your key cells

    Facilitation burnout:Give yourself plenty of time!This is not normal for participants!Set expectations up frontAllow participants to read

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    zzzz

    Walking users through your comics can:

    1. Evaluate concepts within the context of use

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    2. Understand why concepts are appealing and how toincrease their appeal

    3. Discover potential user barriers and motivations withinusing the product concept

    4. Help redefine use cases based on participants ownstories

    5. Clarify mental model users currently have of a productconcept

    6. Improve your storytelling

    Walking users through your comics cannot

    1 Q tit ti l d fi l f d t t

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    1. Quantitatively define appeal of product concepts

    2. Uncover usability issues within a product3. Answer behavioral questions of how users accomplish atask

    4. Uncover in-context behavioral uses and needs users can

    not describe.

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    Your turn

    1. Read through story (silently first!)

    2 walk you through the story using

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    2. walk you through the story usingtheir own words

    3. Mark it up, using the 4 attributes Appealing,Useful,Confusing,Complicated

    4. Ask them to tell you their ownstories

    5. listen, Probe, and know your keyareas

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    Final exam

    Communication

    Which Does Not

    Belong?

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    Communication

    Imagination

    taxation

    Expression

    Motion

    Iteration

    What is this expression?

    a. Happy

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    b. Angry

    c. Concentration

    d. Get me out of

    here

    Concept Tools

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    How we used comics

    Properties of comics

    Creating Comics

    Getting feedback on Concepts

    Concept Tools

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    How we used comics

    Properties of comics

    Creating Comics

    Getting feedback on Concepts

    Concept Tools

    How we used comics

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    How we used comics

    Properties of comics

    Creating Comics

    Getting feedback on Concepts

    Concept Tools

    How we used comics

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    How we used comics

    Properties of comics

    Creating Comics

    Getting feedback on Concepts

    Concept Tools

    How we used comics

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    How we used comics

    Properties of comics

    Creating Comics

    Getting feedback on Concepts

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    Images copyright DC Comics, Marvel Comics, Bill Watterson, Jim Davis, Scott Adams, Frank Miller, Warner Bros, Akira Toriyama, Gary Larson, Bil Keane, Jerry Holkins and Mike Krahulik

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    Resources

    Understanding Comics, Scott McCloud

    Comics and Sequential Art, Will Eisner

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    Comics and Sequential Art, Will Eisner

    Tarquin Enginewww.webcomicsnation.com/tarquin/

    Storyboard Artist www.storyboardartist.com

    Comic Life www.plasq.com Comic fonts and bubbles blambot.com

    Wally Woods 22 Panels That Always Work

    Yahoo! Avatars avatars.yahoo.com

    Contact

    Kevin Cheng [email protected]

    Jane Jao [email protected]

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    Jane Jao janejao@yahoo inc.com

    Mark Wehner [email protected] CommunicatingConceptsThroughComics

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    facial expression dictionary, copyright kevin cheng

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    12 computer concept panels that always work, copyright kevin cheng

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    gesture dictionary, copyright kevin cheng