Creating an FAQ account for your community
-
Upload
tessatara -
Category
Technology
-
view
454 -
download
1
Transcript of Creating an FAQ account for your community
Step One
Step One
1. Go to the “Invite an employee” section of the “Employees & Roles” page.
2. !en, where it asks for an email address, enter an email address that’s different from the one you gave for your existing user account and click on the green “Invite” bu#on. Suggestion: If your email system supports the username+alias@ naming convention, we recommend using something like the +faq@ email address as shown below.
Step One
1. A$er clicking the “Invite” bu#on, a window appears that asks you to enter an “Employee Name” and “Role”.
2. For “Employee Name,” you might enter something like “Your Organization FAQ”.
3. For “Role”, you can select either “Employee” or “Company Admin” (this can be changed later).
4. Click “Send Invitation”
Step One
IMPORTANT! A$er clicking “Send Invitation,” log out of Get Satisfaction! If you don’t log out of Get Satisfaction, Step 4 on the following slide won’t work correctly….
Step One
1. Check your inbox for the invitation just sent.
2. Open the invitation and click on the link or paste into your browser, as shown below.
Step One
If you remembered to log out (!)--as explained in Step !ree--you’ll see the screen where you’re asked to create a password for your new FAQ user account.
Step One
A$er you create and enter your password, you’re in!
Suggestion: Go to your Account Se#ings page and upload a custom graphic to represent your company’s new FAQ account.
Step One
Under the “Account Details” Section, upload your icon and click Save…
Step One
Post a question and be the %rst to reply. Voila! Your %rst FAQ has been created.
Step One
By posting a few questions and answers in this way, your %rst wave of customers will no longer see a blank, empty space like this….
Step One
Instead, they’ll %nd a community already full of helpful information like this…