Creating a culture of revenue management

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Cecil Hopper, MBA, MSL, CRME, CHME, CHA Cecil Hopper, MBA, MSL, CRME, CHME, CHA Creating a Culture Creating a Culture of Revenue of Revenue Management Management This will never work

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Transcript of Creating a culture of revenue management

Page 1: Creating a culture of revenue management

Cecil Hopper, MBA, MSL, CRME, CHME, CHACecil Hopper, MBA, MSL, CRME, CHME, CHA

Creating a Culture Creating a Culture of Revenue of Revenue

ManagementManagement

This will never work

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Agenda

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Group Exercise

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CultureSocial

Norms Shared

Values Common

Beliefs Collective

GoalsCommon Symbols Communal

Ideas

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Three levels of CultureSocial

Norms Shared

Values Common

Beliefs Collective

GoalsCommon Symbols Communal

Ideas

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Level One- Artifacts

Artifacts are those objects that exist as a physical representation of cultural.

The are the easiest to understand because they can be felt, heard and seen.

Social

Norms Shared

Values Common

Beliefs Collective

GoalsCommon Symbols Communal

Ideas

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Level Two- Espoused Values

Espoused values are the most commonly recognized form of culture.

Values like loyalty, accountability, and appreciation are prevalent in many

organizations.

Social

Norms Shared

Values Common

Beliefs Collective

GoalsCommon Symbols Communal

Ideas

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Social

Norms Shared

Values Common

Beliefs Collective

GoalsCommon Symbols Communal

Ideas

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Social

Norms Shared

Values Common

Beliefs Collective

GoalsCommon Symbols Communal

Ideas

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Inconsistencies Social

Norms Shared

Values Common

Beliefs Collective

GoalsCommon Symbols Communal

Ideas

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Revenue Management Inconsistencies

Social

Norms Shared

Values Common

Beliefs Collective

GoalsCommon Symbols Communal

Ideas

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The formation of cultureSocial

Norms Shared

Values Common

Beliefs Collective

GoalsCommon Symbols Communal

Ideas

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Level Three- Tacit Assumptions

Social

Norms Shared

Values Common

Beliefs Collective

GoalsCommon Symbols Communal

Ideas

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Leadership

Leadership directly influences the creation and sustainment of Corporate Culture.

What is perceived as successful leadership conducted by a member of senior management, or the organizations founder, will become the definition of leadership in the organization.

AutocraticLeadership

DemocraticLeadership

Situational

Leadership

ServantLeadership

Charismatic Leadership

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Leadership and the Conceptual Model

Social

Norms Shared

Values Common

Beliefs Collective

GoalsCommon Symbols Communal

Ideas

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Situational LeadershipSocial

Norms Shared

Values Common

Beliefs Collective

GoalsCommon Symbols Communal

Ideas

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Human NatureAutocraticLeadership

DemocraticLeadership

SituationalLeadership

ServantLeadership

Charismatic Leadership

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Roadblocks to SuccessAutocraticLeadership

DemocraticLeadership

SituationalLeadership

ServantLeadership

Charismatic Leadership

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Roadblocks to SuccessAutocraticLeadership

DemocraticLeadership

SituationalLeadership

ServantLeadership

Charismatic Leadership

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The critical nature of RMAutocraticLeadership

DemocraticLeadership

SituationalLeadership

ServantLeadership

Charismatic Leadership

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Roadblocks to SuccessAutocraticLeadership

DemocraticLeadership

SituationalLeadership

ServantLeadership

Charismatic Leadership

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Conflict With Other Divisions AutocraticLeadership

DemocraticLeadership

SituationalLeadership

ServantLeadership

Charismatic Leadership

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Roadblocks to SuccessAutocraticLeadership

DemocraticLeadership

SituationalLeadership

ServantLeadership

Charismatic Leadership

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MisunderstandingAutocraticLeadership

DemocraticLeadership

SituationalLeadership

ServantLeadership

Charismatic Leadership

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MisunderstandingAutocraticLeadership

DemocraticLeadership

SituationalLeadership

ServantLeadership

Charismatic Leadership

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Roadblocks to SuccessAutocraticLeadership

DemocraticLeadership

SituationalLeadership

ServantLeadership

Charismatic Leadership

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Poor CommunicationAutocraticLeadership

DemocraticLeadership

SituationalLeadership

ServantLeadership

Charismatic Leadership

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Roadblocks to SuccessAutocraticLeadership

DemocraticLeadership

SituationalLeadership

ServantLeadership

Charismatic Leadership

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Failure to Establish a PlanAutocraticLeadership

DemocraticLeadership

SituationalLeadership

ServantLeadership

Charismatic Leadership

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Creating Transformative Change

Social

Norms Shared

Values Common

Beliefs Collective

GoalsCommon Symbols Communal

Ideas

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Creating Transformative Change

Social

Norms Shared

Values Common

Beliefs Collective

GoalsCommon Symbols Communal

Ideas

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Creating Transformative Change

Social

Norms Shared

Values Common

Beliefs Collective

GoalsCommon Symbols Communal

Ideas

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Creating Transformative Change

Social

Norms Shared

Values Common

Beliefs Collective

GoalsCommon Symbols Communal

Ideas

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Creating Transformative Change

Social

Norms Shared

Values Common

Beliefs Collective

GoalsCommon Symbols Communal

Ideas

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Creating Transformative Change

Social

Norms Shared

Values Common

Beliefs Collective

GoalsCommon Symbols Communal

Ideas

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Creating Transformative Change

Social

Norms Shared

Values Common

Beliefs Collective

GoalsCommon Symbols Communal

Ideas

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Creating Transformative Change

Social

Norms Shared

Values Common

Beliefs Collective

GoalsCommon Symbols Communal

Ideas

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Final Thoughts


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