Crafting delightful experiences
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Crafting Delightful
Experiences The little ‘extra’ that really matters
Uday M. Shankar September 2012, Chennai
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udayms about.me/udayms
WHAT IS ‘DESIGN’?
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A SOLUTION
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DOES IT SOLVE THE PROBLEM?
How do you evaluate this solution?
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IS IT USER FRIENDLY?
How do you evaluate this solution?
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IS IT BETTER THAN OTHER OPTIONS?
How do you evaluate this solution?
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IS IT WORTH THE MONEY?
How do you evaluate this solution?
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WTF IS THIS??? November 5, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 11
BY MF HUSSAIN November 5, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 12
I DON’T UNDERSTAND ALL KINDS OF ART.
IN OUR CONTEXT - DESIGN
I am a regular guy
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I LIKE DESIGNS THAT MAKE ME
SMILE
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DOES IT MAKE ME HAPPY?
How do you evaluate this solution?
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THIS IS NOT A NEW CONCEPT
Humans have always made choice based on that ‘chemical’ in their brain!
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DOES IT ‘DELIGHT’ ME?
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GOOD DESIGNS SOLVE PROBLEMS
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GREAT DESIGNS REDEFINE
EXPERIENCES
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AWESOME DESIGNS DELIGHT
USERS!
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IT’S ABOUT THE
*EXTRA November 5, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 21
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source: jpegy.com
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IT’S NOT JUST ABOUT GETTING
IT DONE. IT’S ABOUT ENGAGING
THE USER!
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LET’S LOOK AT SOMETHING
CLOSER HOME!
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I AM JUST A DESIGNER APPRECIATING AWESOME
DESIGN & EXECUTION!
I am not associated with cleartrip or any of their products or services. Nor am I vouching for their product or services.
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AWESOME, DELIGHTFUL DESIGNS + AS-PROMISED SERVICE PAVE WAY FOR
BRAND TRUST
Why am I talking about cleatrip?
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TO CREATE GOOD DESIGN, YOU NEED
TALENT & SKILL
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TO CREATE A DELIGHTFUL
EXPERIENCE, YOU NEED TALENT,
SKILL & PASSION
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DO NOT OVERDO DESIGN IN THE NAME OF *EXTRA
Word of CAUTION / ADVICE
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KEEP DESIGNING.
Questions?
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