Cracking The Code of High Perfoming Team
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Cracking the CODE for High-Performing Teams © 2013 - MetaOps, Inc 1 Prepared and presented by: Ron Crabtree, CPIM, CIRM, CSCP, MLSSBB
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3 Tactics Revealed To Crack the CODE of High-Performing Teams, will help you identify when a team is getting off course and how to bring them back to the goal of the project. Show you how to create a culture for excellence that is "sticky" and sustainable. Ron Crabtree shares insights into how leaders of both large and small operations can become exceptional facilitators of existing and new teams using techniques for developing high-performing teams. Ron Crabtree explains, “A scary fact you may not know is that most organizations that embark on implementing High-Performing Teams to improve business results FAIL, sometimes miserably. Failed efforts to implement HPTs can destroy careers, lead to an actual loss of competitiveness or even the outright failure of a business." Key discoveries attendees will take away from Ron's webinar are: • Key leadership qualities you must know to succeed with HPTs • Setting up a CODE to break through resistance inherent within teams • Simple steps to creating a culture of teams committed to results - 'Sticky' • Getting better results from existing teams and new teams • How to diagnose and address issues your team may have
Transcript of Cracking The Code of High Perfoming Team
© 2013 - MetaOps, Inc1
Cracking the CODE for High-Performing Teams
Prepared and presented by: Ron Crabtree, CPIM, CIRM, CSCP, MLSSBB
© MetaOps, Inc. 20132
Agenda
• Why most team-building training programs fail to deliver results.
• Step-by-step approach to building your own code of team conduct that. . .
• Supports high-performing teams aligned with organizational – Vision– Mission– Strategy
© MetaOps, Inc. 20133
Commonly cited characteristics of failed HPT efforts
• Poor team leadership with vague or conflicting assignments• Low trust / commitment culture blocking; a hostile environment for
teams– Command-and-control culture– Competitive/individual incentive plans– Management resistance – especially middle management
• Wrong team members – dysfunctional• Teams adopted as a fad or a quick-fix, with no long-term commitment• Inadequate HPTs team skills training – not effective in
implementation• Lack sharing of lessons learned – can’t build momentum• Nothing of real value realized – mainly due to
– Weak corporate strategies– Poor business practices teams can’t overcome
© MetaOps, Inc. 20134
Three Keys to Cracking the Code for HPT Success
• Your HPT Leadership & Understanding
• Building Team Codes of Conduct
• Making HPTs behavior sticky. . . ‘calling the code’
©Think Stock
© MetaOps, Inc. 20135
The classic four phases of HPT development include:
1. F_______ing2. S_______ing3. N_______ing4. P_______ing
1. What are we looking for at each phase in the group’s behavior?
2. Does anything change about your behavior in each phase? What is that, exactly?
© MetaOps, Inc. 20136
Visualizing the Cycle of HPT Formation
Time Continuum > > > > > > Team
’s Pe
rfor
man
ce a
nd R
esul
ts
Forming
Storming
Norming
Performing – HPT Results
© MetaOps, Inc. 20137
Visualizing the Cycle of HPT Formation
Prescriptive;Telling
Teaching; Proposing
Handle Q’s; Moderating
Discussing; Code is ‘sticky’
Resolve Conflicts; Coaching
Observing;Empowering
Monitor and
Support
Directive and Controlling Mentor, Empower, Delegate
© MetaOps, Inc. 20138
Hershey-Blanchard Situational Management Model
Image source: http://www.learningdomain.com/Situational.pdf
Zero Point: Forming / Storming
Turning Point:
Forming
Maturity – Performing
Trouble!
© MetaOps, Inc. 20139
Building a HPT Code of Conduct / Honor
• Keep it simple at first
• Use to rapidly move the team through the Four Phases to build skills and commitment
• Follow with methods to make the ‘code’ “sticky”©Think Stock
© MetaOps, Inc. 201310
Code of Conduct / Honor / Ground Rules for our Team Behaviors – ExerciseWhat’s Good / Not Good When We Meet
Open exchange of ideas Hidden agenda
No blaming or ‘yes-butting’
Arguing, not listening to another point of view
Everyone contributes Withdrawal, allowing people to sit on sideline
No idea is a bad idea Dominating the discussion
No electronic interruptions
Black hat
Ron Crabtree, CPIM, CIRM, CSCP, MLSSBB is a renowned Operational Excellence Thought Leader & Keynote Speaker. He is active in consulting and conducting seminars and training across the United States for businesses and professional organizations. He has developed more than 30 programs for public and private seminars and educational venues, and his programs are customized to his audience and the needs of the organization. Ron is also a co-author / author of five books on operational excellence, including Amazon Best Seller - Driving Operational Excellence.
Ron has personally mentored thousands to get positive results in business generating untold millions in benefits while improving everyone’s work life at the same time, and has completed hundreds of process improvement projects, saving millions of dollars to the bottom line in every functional area of large and small organizations.
Know more about Ron Crabtree:http://www.speakermatch.com/profile/RonCrabtreeMetaOps/
Speaking Topics and Specialties:•Lean Six Sigma Deployment•Operational Excellence•Lean Six Sigma with Sales and Marketing Excellence Techniques•Supply Chain Management & Lean Six Sigma's Convergence•Manufacturing•Financial Services•Government Operations: - Federal, State and Local•Inventory, materials and production management•Call center Operations•Planning & Scheduling•Engineering Process Improvement•Purchasing, Logistics and Warehousing•e-business solutions•Project Management
