Crack Open the Big Black Box for Faster Problem Remediation

World®’16

CrackOpentheBigBlackBoxforFasterProblemRemediationMattMcLaughlin,CAProductManagerTomQuinn,CAMainframeSolutionCenter

MFX162S

MAINFRAMEANDWORKLOADAUTOMATION

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Abstract

Trackingapplicationperformancefrommobiletomainframeismorecriticalthanever,andmanyseethemainframeasagiantblackbox.Seehowyoucanmorequicklyremediateproblemsaswecrackopenthebigblackboxtodetectandanalyzeperformanceissuesdowntothecode,functionanddatabasecalllevel.

MattMcLaughlin

TomQuinnCATechnologies


Agenda

THESERVICEDELIVERYCHALLENGE

ANEND-TO-ENDAPPLICATIONPERFORMANCEUSECASE

NEXTSTEPS

1

2

3


APPLICATIONECONOMYTHISISTHEAGEOFTHE

USERSANDIT’SALLABOUTTHE

LOYALTY?HOWDOYOUEARNTHEIR

FLAWLESSYOUMUSTDELIVERA

EVERYTIMEEXPERIENCE


TheServiceDeliveryChallengeIntheAppEconomy,TimeisMoney

SOURCES:1 blog.radware.com;2HenryShum,ExecutiveVicePresidentofTechnologyandResearch,Microsoft;www.littlemsmobile.com

2-seconddelayinloadtimeduringatransactionresultedinabandonment

ratesofupto87%1

250milliseconds,eitherslowerorfaster,isclosetothemagicnumbernowfor

competitiveadvantage2

Every100millisecondsoflatencycost1%insales(meaningbillions)– Amazon

Extra500millisecondsinsearchpagegenerationtimedroppedtrafficby20%– Google

Brokerscanlose$4millioninrevenuespermillisecondiftheirelectronictradingplatformis5millisecondsbehindthecompetition

Source:www.littlemsmobile.com


NewDemandsonCriticalSystems

SOURCE:Infrastructure&OperationTrendsSurvey– EnterpriseSystemsMedia,March2015

48% Activelydeliveringnewbusinessservicesthatengagemainframesystemsofrecord

TheApplicationEconomymandatesenterprisebusinessserviceswhichspanacrossmobile,distributed,mainframeandcloudenvironmentstoeffectivelyassureasuperiorcustomerexperience.


TheStarburstEffect

Asingletransactiondrivesupto100systeminteractions

Dataencryption/decryption

Userverification

Fraudchecks

Bank-to-bankreconciliations

Customerloyalty

Purchasehistories

etc…


FRONTEND

End-to-EndWorkflow– End-to-EndDemands

MainframeSYSTEMSOFRECORDNetworkActivityNETWORKUSER

EndUser

Router

Firewall

Switch

LoadBalancer

WebServer Portal

Today’sapplicationsarecomplex,spanningdistributedandmainframecomponents

OSA ApplicationsCICSIMSIDMS

Databases

NETWORKUSER


End-to-EndApplicationPerformanceAPracticalUseCase


DramatisPersonae

§ John– ApplicationPerformanceManager– SeesprobleminCAAPM– DemandsmoreMainframeresources

§ Sherman– MainframePerformanceSpecialist– TakesinputsfromCACross-EnterpriseAPM– UsesCASYSVIEW®PerformanceManagementandCA

MainframeApplicationTuner(CAMAT)toidentifytheissueatdetaillevel


End-to-EndPerformanceCASolutionsDiscussedToday

CAMainframe ApplicationTuner

CASYSVIEW®PerformanceManagement

CAApplicationPerformanceManagement CACross-EnterpriseAPM

zOS,CICS,IMS,MQ,DB2,CADatacom®,etc.

Distributed Mainframe

Application


CAAPMTeamCenterEnd-to-EndApplicationPerformanceMonitoring


CAAPMTeamCenterEnd-to-EndApplicationTrace- Details


End-to-EndPerformanceManagementTheTransition…


MainframePerformanceManagementShiftingGears


MainframePerformanceManagementMainframeMonitoring


MainframePerformanceManagementCAMainframeApplicationTuner


End-to-EndPerformanceManagementTheFinalAnalysis


FRONTEND

End-to-EndMonitoring

MainframeSYSTEMSOFRECORDNetworkActivityNETWORKUSER

EndUser

Router Firewall Switch LoadBalancer

WebServer Portal

§ Today’sApplicationsarecomplex,spanningdistributedandmainframecomponents.

§ Thepropertoolsenableyoutomonitoreachcomponentandseehowitrelatestotheentireapplication.

OSA

CICSIMSTCPIP

DatacomMQ

ApplicationsCICSIMSIDMS

Databases

DB2

NETWORKUSER

z/OS


IntelligentMainframe:AdvancedAnalytics

CAMainframeOperationsIntelligence:PerformanceandNetworkMgmtApplicationMonitoringEvents&Automation

MustSeeDemosintheMainframeTheater:

IntelligentMainframe:EventManagement&AutomationCAMainframeOperationsIntelligentCAOPS/MVS®EventManagementandAutomation

IntelligentMainframe:End-to-EndPerformance

CACross-EnterpriseApplicationPerformanceManagementCAMainframeApplicationTunerCAUnifiedInfrastructureManagementforzSystems

IntelligentMainframe:StorageManagement

CAVantage™StorageResourceManagerCA1®TapeManagementSystem


Questions?


Thankyou.

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Crack Open the Big Black Box for Faster Problem Remediation

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