Retailer GuideM A R C H 2 0 2 0

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Table of Contents

Get To Know Ultra Mobile Ultra Mobile Product OverviewInnovation. It’s In The Plan. FlexWhat’s In It For You?Our BrandSupport

Retailer GuideM A R C H 2 0 2 0

What We O�er.Mobile Freedom – Enjoy a world of communication with no contracts, no calling cards, no access numbers and no hidden fees.

More Destinations – Connect across the world with no limits, no borders and prices you can a�ord.

Customization – Start with an Ultra plan and then personalize with UltraUp - easy-to-add talk and data to fit your needs.

Convenience – Pay up front and never worry about monthly payments. Check your balance, recharge your monthly plan, select language preferences via our customer portal accessible 24/7 online or from your mobile phone.

A�ordability – Unlimited domestic and international talk and text plans starting at $14/month.

Coverage - It’s easy to stay in touch with connections to over 80 international destinations and one of the nation’s largest 4G LTE mobile networks behind you.

Customer Service - From your neighborhood wireless retailer to our global service team, we are there for you to make sure you have an Ultra experience every step of the way.

Versatility - O�ering a wide range of single- and multi-month options with di�erent price structures, data limits and features, Ultra Mobile has a just-right plan for any customer.

Get to Know Ultra Mobile Company Timeline

Company LaunchOCT 2012

Introduction ofUltra Zero

(1000 free minutesto select destinations)

AUG 2013

Introduction of "Personalize

Your Plan"

OCT 2014

Innovation. It’s in the Plan.

NOV 2016

Debut of $19 Plan

APR 2013Launch of

Data Plus Plans

APR 2015

DataPlus

SEP 2015

FAST

EST GROWING

CO

M

PANY IN A M

ERIC

A

Unveiling ofUltimate International

(free calling to select destinations)

JUL 2014

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New Features

INTLT A L K &T E X TWiFi

The New $19: Now with 60+ Destinations

JAN 2017

$19THE NEW

New Plans

Updated$39 plan

SEP 2018 Up to 1,250 Bonus Minutes to17 INTL Destinations.

The First Family Plan Built for Prepaid

MAY 2017

Who is Ultra Mobile?Ultra Mobile is dedicated to creating innovative and a�ordable mobile communication experiences that break down barriers and connect our customers with their communities worldwide.

What We Do.Ultra Mobile delivers convenient, cost-e�ective unlimited talk, text and data services to help the estimated 40 million foreign-born people living the U.S. stay connected with their world. We build meaningful, rewarding partnerships with our customers, retailers, distributors and co-workers, creating communication products that better our communities, families, business and industry.

familyFLEX

All Plans Unlimited Plus Multi-Month Bonus

AUG 2017

MULTI-MONTHBONUS

Free Device on New Activations with Port-In

DEC 2017

W H E N Y O U S W I T C H T O U L T R A

Unlimited$19 plan

FEB 2019 Up to 1,250 Bonus Minutes to39 INTL Destinations.

uTalk Add-onFEB 2020

New Multi-Month Plans!

AUG 2019 The more months customers buy, the more they save.

$16/mo Talk & Text

$16+ /MO

Retailer GuideM A R C H 2 0 2 0

Includes Mobile

Algeria American Samoa Mobile Only

Andorra AngolaArgentina AustraliaAustriaBelgiumBermudaBhutanBrazil Brunei BulgariaCanadaChileChina Colombia Costa Rica Croatia Cyprus

Czech RepublicDenmarkDominican Republic Estonia Finland France GermanyGibraltarGreeceGuadeloupeGuamHong KongHungaryIceland IndiaIndonesiaIreland IsraelItalyJapan

KazakhstanKuwaitLithuania LuxembourgMacau MalaysiaMaltaMartiniqueMexicoMongoliaMorocco Namibia Netherlands New ZealandNorthern Mariana IslandsNorwayPakistan Telenor Mobile & Zong Mobile

Panama ParaguayPeru

PolandPortugal Romania Russia San Marino Singapore SlovakiaSlovenia South Africa South Korea Spain Swaziland SwedenSwitzerlandTaiwan ThailandTurkey United Arab EmiratesUnited KingdomUruguay Venezuela

• Unlimited Nationwide Talk & Global Text• Best INTL Rates Worldwide

• Free unlimited Talk to 80+ INTL Destinations• Free Mobile HotspotALL PLANS INCLUDE

TOTAL $168

$14/MO

$20/MOTOTAL $240

$25/MOTOTAL $300

$40/MOTOTAL $480

12MONTH

$16/MO

TOTAL $48

$22 /MO

TOTAL $66

$28/MO

TOTAL $84

$46/MO

TOTAL $138

3MONTH

4G LTE

6GB4G LTE

3GB4G LTE

1GB4G LTE

FIRST 32GBUNLIMITED

$/MO

TOTAL $90

$/MO

TOTAL $126

$/MO

TOTAL $162

$/MO

TOTAL $270

6MONTH 45272115

FREE UNLIMITED CALLING TO 80+ INTL DESTINATIONSA L L D E S T I N AT I O N S I N C L U D E L A N D L I N E

ADD TO ANYPLAN FOR$10/MO

Bangladesh CambodiaPakistanTelenor Mobile +ZONG Mobile

Vietnam

BONUS MINUTES1250

Argentina ●Costa Rica ●Laos Nigeria

BONUS MINUTES500

●

●

●

Bolivia Dom. Republic EcuadorEgypt El SalvadorGuatemala Honduras Kenya Philippines South Africa United Arab Emirates Uzbekistan Venezuela ●

BONUS MINUTES250

Liberia Morocco ●Sierra Leone Somalia UgandaZimbabwe

BONUS MINUTES50BONUS

MINUTES100● Algeria

Belize Cameroon Eritrea Ethiopia GhanaHaiti Jamaica Nicaragua SenegalTanzania Ukraine Plus UNLIMITED to Landline●

FIRST 50GB 4G LTEUNLIMITED

$ 49/MO

4G LTE DATA 15GB

$ 39/MO

4G LTE DATA 5GB

$ 29/MO

4G LTE DATA 2GB

$ 23/MO

4G LTE DATA 1GB

$ 19/MO

TALK + SMS

$ 16/MO

EVEN MORE

MINUTES

Ultra Mobile Product Overview

Single-Month

Multi -Month

INCLUDES CALLING TO MOBILE & LANDLINE

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I N N O V A T I O N , I T ’ S I N T H E P L A N .

Ultra Mobile is a leader in innovation in the prepaid space. Read on to see how your customers will benefit from the groundbreaking new concepts, features

and promotions we've rolled out!

T A L K &T E X T *WiFi

C O N N E C T T O T H E W O R L DA N Y W H E R E T H E R E ’ S W I F I

Android users can now make and receive calls and text messages with WiFi instead of the cellular network! Register for WiFi calling in your Ultra Mobile account and use WiFi hotspots to text or call from

anywhere in the world, or use it to extend your reception.

*Go to UltraMobile.com to check device compatibility.

Innovation. It’s In The Plan.

E V E N M O R E I N T E R N A T I O N A L M I N U T E SuTalk provides Customers with up to 1250 bonus minutes to 39 additional destinations beyond our unlimited 80+. This

$10 Add-On can be added to any plan except Flex.

S A V E M O R E W I T H M U LT I - M O N T HThe more months customers buy, the lower the monthly price with Multi-Month.

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R E A S O N S T O G O U LT R A

*Taxes & fees apply

M� Value!

$17.50

$12.50

$15 $22PER MONTH PER MONTH PER MONTH PER MONTH

4+ MONTHS OR LINES

3 MONTHSOR LINES

2 MONTHSOR LINES

1 MONTHOR LINE

COST*: $50 COST*: $45 COST*: $35 COST*: $22

THE BEST VALUE IN PREPAIDEnjoy our lowest priced plans ever with Ultra Flex.

Learn more at ultramobile.com/flex

Includes Mobile

Ultra Flex includes unlimited nationwide talk and global text plus unlimited talk to our Flex 15 Destinations:

*Taxes & fees apply

UNLIMITED TALK, TEXT & INTERNATIONAL

Flex plans include 500MB of 4G LTE data each month. 4G LTE data recharges automatically each month you’re on the plan. Your unused data rolls over from month to month and never expires until you use it. It’s your data—you keep it.

And you can add more on demand for as little as $5.

500MB ROLLOVER 4G LTE Data

M� Value!500MB for $5 1GB for $10 2GB for $20 5GB for $45 10GB for $80

BRAZIL | CANADA | CHINA | FRANCE | GERMANY | HONG KONG IRELAND | ISRAEL | ITALY | MALAYSIA | MEXICO | SINGAPORE

SOUTH KOREA | THAILAND | UNITED KINGDOM

Our lowest price ever on an individual plan!• Rates as low as $12.50/mo• Get the best value when you buy 4 months or more

FLEX FOR INDIVIDUALSOur lowest priced plan for the family! • Rates as low as $12.50 per line when you buy 4

lines or more each month (up to 5 lines total)• Pay for the entire family or each member can pay

for their own

FLEX FOR THE FAMILY

familyFLEX

Why Be A RetailerOur Retailers earn generous profits through guaranteed Residuals and Spi�s, while enjoying our straightforward way of doing business.

We provide best-in-class support to our Retailers, which includes a dedicated Retailer Support Line and Retailer Portal, with real-time reporting and a variety of customer management tools.

We take pride in creating premium in-store merchandising, like our innovative Ultra TV.

We are focused on delivering unmatched value and assistance to our customers, including in-language Customer Care support.

With our unique lineup of Classic Plans, Multi-Month and Ultra Flex, there’s a plan to fit every customer’s needs!

Benefits Of Being A RetailerDemo LinesTo help our valued Retailers generate even more sales and demonstrate our amazing wireless service, we are o�ering TWO FREE Demo Lines!

You’ll have up to two free demo lines to show o� the power of Ultra Mobile’s incredible suite of International services on up to two FREE DEMO LINES.

Visit the Retailer Portal at UltraAgents.com for details.

Compensation | Spi�sWe make it easy to make money! To stay up-to-date and get more information about our current compensations, SPIFFs and our Instant SPIFF options, make sure you are subscribed to our Retailer Newsletter! Not receiving our communications? Click here to subscribe: http://bit.ly/1ovCY4G

What’s in it for You?

Get your first FREE demo line withonly 10 Activations per month!

Get your second FREE demo line with only 20 Activations per month!

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*per month

Retailer GuideM A R C H 2 0 2 0

Ultra Mobile’s Brand Style Guide & Usage Guideline – Our Style Guide & Usage Guidelines documents establish Ultra’s policies on how our brand is visually represented. Please reference these documents to properly communicate our brand identity and maintain consistency with our corporate standards

Merchandise Guide – As we update our merchandising, our updated guide with its list of new and expired collateral and installation instructions (where applicable) will be provided for your reference.

Print-Ready Collateral – This is your resource for the latest, easy-to-access collateral pieces that are print-ready for your convenience.

Ultra Goods – Ultra Goods is your one-stop-shop for all things Ultra Mobile. We o�er a wide range of retail collateral, apparel, and promotional items to make you and your store into the ultimate Ultra experience! Check it out at: https://goods.ultra.me

Ultra TV – Ultra TV o�ers the most eye-catching and customer-engaging in-store experience available in the Indirect channel.

Ultra TV provides rich content targeted directly to your customers, including real-time updates to keep everyone informed of our latest rates and promotions.

Our 40-inch screen with sleek phone-molded exterior brings a whole new level of technology and convenience to your retail store experience.

Additionally, we have opened up a portion of airtime to 3rd party advertisers to generate revenue to support both the maintenance and growth of this program... And 10% will be shared with participating retailers.

For more information on the TV program, visit: http://bit.ly/1LjPh90

What’s in it for You? ContinuedIn-Store MarketingWe aim to support your business and success as a Retailer, so we have designed our marketing tools with you in mind! As part of our Retailer Portal, we have included:

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Our Brand

At Ultra Mobile, we are all travelers – whether it’s across the country or across the globe. This means we understand what it’s like to be far from home, and we also understand how di�cult it is to be thousands of miles away from loved ones. Ultra was created with this knowledge in mind.

Our team’s background includes decades of experience in prepaid mobile and international long distance as well as supporting Retailers like you. We understand the business, the customers, and the retailers – giving you a company you can rely on!

A Brand Built On Values

Invent and SimplifyNever accept good enough

Own the OutcomeWe are all owners, be the outcome and get the job done

Be Action BiasedBe brilliant, proactive, and act with urgency

Embrace the AdventureBe agile, adaptive, and thrive on change

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Support

Retailer SupportAll Ultra Mobile Retailers are supported by our dedicated Retailer Support (RSR) Team.Our Retailer Support line was created exclusively to assist our Retailers and our trained support sta� strives for one-call resolution while providing technical assistance as well as general support. Retailer support can be reached at 855-664-6638. We also provide Retailer tools to assist customers directly on UltraAgents.com via the ‘Manage Subscribers’ tab.

Retailer Support Hours:English: 6:00a – 6:00p PST | 9:00a – 9:00p ESTSpanish (press 2): 6:00a – 6:00p PST | 9:00a – 9:00p ESTMandarin (press 3): 6:00a – 6:00p PST | 9:00a – 9:00p EST

Customer ServicePlease share our Customer Service number with your customers should theywish to speak with a Care Representative who can provide account support.

Ultra Mobile Customer Service can be reached at 888-777-0446 orby dialing 611 from their mobile phone.

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