CQI quality

7/29/2019 CQI quality

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AJAY DEWANGAN


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CQI is an analytical decision making tool which allowsyou to see when a process is working predictably andwhen it is not

Variation is present in any process, deciding when the

variation is natural and when it needs correction is thekey to quality control

The foundation for CQI was laid by Dr. Walter Shewart

working in the Bell Telephone Laboratories in the1920s conducting research on methods to improvequality and lower costs


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QCI is an effective quality technique, which provides

a framework for developing, testing and

implementing changes leading to improvement CQI based on

Customer satisfaction

Scientific approach

Team approach


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CQI's scientific approach are a number ofelements including data analysis, systemsthinking, benchmarking, and variation

The importance ofdatato CQI is to provide a

sound basis for decisions Systems thinkingmeans that even while

analyzing separate parts of a process, therelationships among them are still kept in mind

It also means that the system's processes areconsidered more likely to be the cause ofproblems than are individuals


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The main features of the CQI team approach are

support from management, worker involvement, and

the removal of artificial work boundaries The result of boundary removal is that people from

different departments might be on the same team, as

might people at different levels in the organization's

structure


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PDSA CYCLE

Check Sheet

Cause-and-Effect Diagram

House of Quality Flow Chart

Pareto Chart

Control Charts

Brainstorming


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PDSA stands forPlan - Do - Study - Act

It is also known as the Shewhart cycle , Deming cycle

(orC for Check if you prefer to call it a PDCA cycle)


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ACT

We integrate the lessons

learned from our check or

Study. We adjust our

methods. We identify

what more we need to

learn.

PLAN

We identify our purpose

and goals. We formulate

our theory. We define

how we will measure

success. We plan our

activities.

DO

We execute our plan,

undertaking the activities,

itroducing the

interventions, applying our

best knowledge to the

pursuit of our desired

purpose and goals.

STUDY

We monitor the outcomes,

testing the theory of our

plan. We study the results

for signs of progress and

success or unexpectedoutcomes. We look for

lessons learned or

problems solved.


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INPUTS PROCESSES OUTPUTS CUSTOMERS

EXTERNAL

INTERNAL

MEASURES OF PERFORMANCE

TIME; QUANTITY, QUALITY (Accuracy/ Fir for Use); COST; MANNER OF PERFORMANCE

Products

&

Services

Critical ProcessNecessary to

Produce the

Outputs

METHODS

ENVIRONMENT

PERSON

POWER

FACILITIES

&

EQUIPMENT

SUPPLIES


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. CONTINUOUSIMPROVEMENT

CUSTOMER

FOCUS

HIGH

EXPECT

ATIONS

INVOLVEM

ENT

ASSESSME

NT&

FEEDBACK

SHARED VALUES AND GOALS

TRUST

MANAGEMENT BY FACT


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Customer satisfaction Patient safety

Continuous process flow

Better documentation Promote team work

Reduce total cost


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CQI quality

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