Applicability of the ActApplicability of the Act

• According to Sec 1(2) the Act applies to According to Sec 1(2) the Act applies to whole of India except the State of J&K.whole of India except the State of J&K.

• Provisions of this act are in addition to and Provisions of this act are in addition to and not in derogation of the provision of any not in derogation of the provision of any other law applicable.other law applicable.

Objects of the Consumer Protection Act, Objects of the Consumer Protection Act, 19861986

(i) (i) To provide protection to the Consumer.To provide protection to the Consumer.(ii)(ii) Simple, speedy and inexpensive redressal of Simple, speedy and inexpensive redressal of

consumer grievances.consumer grievances.(iii)(iii) Provides for six rights of the consumer.Provides for six rights of the consumer.(iv)(iv) Provides exclusive forums for Consumer Disputes Provides exclusive forums for Consumer Disputes

Redressal in all the Districts, States and at Redressal in all the Districts, States and at National level. National level.

(v)(v) Provision of this act are in addition to and not in Provision of this act are in addition to and not in derogation of the provision of any other law in the derogation of the provision of any other law in the country.country.

(vi) To empower the Consumer Councils and other (vi) To empower the Consumer Councils and other authorities to settle authorities to settle consumers’ disputes and consumers’ disputes and mattersmatters connectedconnected therewith.therewith.

Definition of consumerDefinition of consumer

According to Sec 2(d) of the Act According to Sec 2(d) of the Act "consumer" means any person who-

(i) buys any goods for a consideration which has been paid or promised or partly paid and partly promised, or under any system of deferred payment and includes any user of such goods other than the person who buys such goods for consideration paid or promised or partly paid or partly promised, or under any system of deferred payment when such use is made with the approval of such person, but does not include a person who obtains such goods for resale or for any commercial purpose; or

(ii) hires or avails of any services for a consideration which has been paid or promised or partly paid and partly promised, or under any system of deferred payment and includes any beneficiary of such services other than the person who hires or avails of the services for consideration paid or promised, or partly paid and partly promised, or under any system of deferred payments, when such services are availed of with the approval of the first-mentioned person;

Explanation : "commercial purpose" does not include use by a consumer of goods bought and used by him exclusively for the purpose of earning his livelihood, by means of self-employment.

Case LawCase Law

(i)(i) SS Srivastava vs Byford Motors’s caseSS Srivastava vs Byford Motors’s case

(ii)(ii) Jagdish Poswal vs Mahindra Gas EnterprisesJagdish Poswal vs Mahindra Gas Enterprises

(iii)(iii) New India Assurance Co Ltd vs Smt Pushpa New India Assurance Co Ltd vs Smt Pushpa Yashwant Ghatage- driver was not holding Yashwant Ghatage- driver was not holding DLDL

(iv)(iv) Sterling Computers Ltd vs P.R. Kutty (1996)Sterling Computers Ltd vs P.R. Kutty (1996)

purchase of computers for office usepurchase of computers for office use

(v) RP Jain vs Sahara India Airlines (1995) (v) RP Jain vs Sahara India Airlines (1995) serving of Non veg food in flightserving of Non veg food in flight

S 2 (c) "S 2 (c) "complaintcomplaint" means any allegation in " means any allegation in writing madewriting made byby aa complainantcomplainant that-that-(i) an unfair trade practice or a restrictive (i) an unfair trade practice or a restrictive trade practice has been adopted by any trade practice has been adopted by any trader;trader;(ii) the goods bought by him or agreed to be (ii) the goods bought by him or agreed to be bought by him suffer from one or more defect;bought by him suffer from one or more defect;(iii) the services hired or availed of or agreed (iii) the services hired or availed of or agreed to be hired or availed of by him suffer from to be hired or availed of by him suffer from deficiency in anydeficiency in any respect;respect;(iv) a trader has charged for the goods (iv) a trader has charged for the goods mentioned in the complaint a price in excess mentioned in the complaint a price in excess of the price fixed by or under any law for the of the price fixed by or under any law for the time being in force or displayed on the goods time being in force or displayed on the goods or any package containing such goods;or any package containing such goods;

Sec 2 (b) CSec 2 (b) Complainantomplainant

According to Sec 2 (b) of the Act a complainant is -According to Sec 2 (b) of the Act a complainant is -(i) a consumer; or(i) a consumer; or(ii) any voluntary consumer association registered (ii) any voluntary consumer association registered

under the Companies Act, 1956 , or under any under the Companies Act, 1956 , or under any other law for the time being in force; orother law for the time being in force; or

(iii) the Central Government or any State (iii) the Central Government or any State Government,Government,

(iv) one or more consumers, where there are (iv) one or more consumers, where there are numerous consumers having the same interest;numerous consumers having the same interest;who or which makes a complaint;who or which makes a complaint;

Sec 2 (e) CSec 2 (e) Consumer Disputeonsumer Dispute

Consumer dispute means a dispute Consumer dispute means a dispute where the person against whom a where the person against whom a complaint has been made, denies or complaint has been made, denies or disputes the allegations contained in disputes the allegations contained in the complaint.the complaint.

Sec 2 (f) “DSec 2 (f) “Defectefect""

According to Sec 2(f) "According to Sec 2(f) "defectdefect" means " means any fault, imperfection or shortcoming any fault, imperfection or shortcoming in the quality, quantity, potency, purity in the quality, quantity, potency, purity or standard which is required to be or standard which is required to be maintained by or under any law for the maintained by or under any law for the time being in force or under any time being in force or under any contract, express or implied, or as is contract, express or implied, or as is claimed by the trader in any manner claimed by the trader in any manner whatsoever in relation to any goods;whatsoever in relation to any goods;

Sec 2 (g) Sec 2 (g) DeficiencyDeficiency

According to Sec 2 (g) the deficiency means According to Sec 2 (g) the deficiency means any fault, imperfection, shortcoming or any fault, imperfection, shortcoming or inadequacy in the quality, nature and inadequacy in the quality, nature and manner of performance which is required to manner of performance which is required to be maintained by or under any law for the be maintained by or under any law for the time being in force or has been undertaken time being in force or has been undertaken to be performed by a person in pursuance of to be performed by a person in pursuance of a contract or otherwise in relation to any a contract or otherwise in relation to any service;service;

Sec 2 (m) PersonSec 2 (m) Person

According to Sec 2(m) "According to Sec 2(m) "personperson" includes-" includes-

(i) a firm whether registered or not;(i) a firm whether registered or not;

(ii) a Hindu undivided family;(ii) a Hindu undivided family;

(iii) a co-operative society;(iii) a co-operative society;

(iv) every other association of persons (iv) every other association of persons whether registered under the Societies whether registered under the Societies Registration Act, 1860 (22 of 1860) or Registration Act, 1860 (22 of 1860) or not;not;

Restrictive Trade PracticeRestrictive Trade Practice

According to Sec 2(nn) "According to Sec 2(nn) "restrictive trade restrictive trade practicepractice" means a trade practice which tends to " means a trade practice which tends to bring about manipulation of price or its bring about manipulation of price or its conditions of delivery which tends or affect flow conditions of delivery which tends or affect flow of supplies in the market relating to goods or of supplies in the market relating to goods or services in such a manner as to impose on the services in such a manner as to impose on the consumers unjustified costs or restrictions and consumers unjustified costs or restrictions and shall include - shall include -

(a) Delay beyond the period agreed to by a (a) Delay beyond the period agreed to by a trader in supply of such goods or in providing trader in supply of such goods or in providing the services which led or is likely to lead to the services which led or is likely to lead to rise in the price.rise in the price.(b) any trade practice which requires a (b) any trade practice which requires a consumer to buy, hire or avail of any goods or, consumer to buy, hire or avail of any goods or, as the case may be, services as condition as the case may be, services as condition precedent to buying, hiring or other goods or precedent to buying, hiring or other goods or services.services.

Sec 2[(r)] “Sec 2[(r)] “Unfair Trade PracticeUnfair Trade Practice""

1.1. Misleading Advertisement and False Misleading Advertisement and False RepresentationRepresentation

2. Bargain Sale2. Bargain Sale

3. Offering Gifts, prizes etc3. Offering Gifts, prizes etc

4. Withholding of Information about final 4. Withholding of Information about final results of results of scheme offering gifts etcscheme offering gifts etc

5. Not conforming to the prescribed standards5. Not conforming to the prescribed standards

6. Hoarding or destruction of goods6. Hoarding or destruction of goods

7. Manufacturing spurious goods7. Manufacturing spurious goods

Consumer Protection CouncilsConsumer Protection Councils

(i) Central Consumer Protection Council(i) Central Consumer Protection Council

(ii) State Consumer Protection Council(ii) State Consumer Protection Council

(iii) District Consumer Protection Council(iii) District Consumer Protection Council

Consumer Disputes Redressal Forum Consumer Disputes Redressal Forum or District Forumor District Forum

Sec 10. Composition of the District ForumSec 10. Composition of the District Forum Each District Forum shall consist of- Each District Forum shall consist of-(a) a person who is, or has been, or is qualified (a) a person who is, or has been, or is qualified to be a District Judge, shall be its President;to be a District Judge, shall be its President;

(b) two other members, who shall be persons (b) two other members, who shall be persons of ability, integrity and standing, and have of ability, integrity and standing, and have adequate knowledge or experience of, or have adequate knowledge or experience of, or have shown capacity in dealing with, problems shown capacity in dealing with, problems relating to economics, law, commerce, relating to economics, law, commerce, accountancy, industry, public affairs or accountancy, industry, public affairs or administration, one of whom shall be a administration, one of whom shall be a woman.woman.

Sec15.AppealSec15.AppealAny person aggrieved by an order made Any person aggrieved by an order made by the District Forum may prefer an by the District Forum may prefer an appeal against such order to the State appeal against such order to the State Commission within a period of thirty Commission within a period of thirty days from the date of thedays from the date of the order, order, PROVIDED that the State Commission PROVIDED that the State Commission may entertain an appeal after the expiry may entertain an appeal after the expiry of the said period of thirty days if it is of the said period of thirty days if it is satisfied that there was sufficient cause satisfied that there was sufficient cause for not filing it within that period.for not filing it within that period.

Sec 16. Composition of the State Sec 16. Composition of the State CommissionCommission

Each State Commission shall consist of-Each State Commission shall consist of-(a) a person who is or has been a Judge of a High (a) a person who is or has been a Judge of a High Court, appointed by the State Government, who Court, appointed by the State Government, who shall be its President:shall be its President:

PROVIDED that no appointment under this clause PROVIDED that no appointment under this clause shall be made except after consultation with the shall be made except after consultation with the Chief Justice of the High Court.Chief Justice of the High Court.two other members, who shall be persons of ability, two other members, who shall be persons of ability, integrity and standing and have adequate integrity and standing and have adequate knowledge or experience of, or have shown capacity knowledge or experience of, or have shown capacity in dealing with, problems relating to economics, in dealing with, problems relating to economics, law, commerce, accountancy, industry, public affairs law, commerce, accountancy, industry, public affairs or administration, one of whom shall be a woman:or administration, one of whom shall be a woman:

Sec 20. Composition of the National Sec 20. Composition of the National CommissionCommission

The National Commission shall consist of-The National Commission shall consist of-(a) a person who is or has been a Judge of the (a) a person who is or has been a Judge of the Supreme Court, to be appointed by the Central Supreme Court, to be appointed by the Central Government, who shall be its President:Government, who shall be its President:PROVIDED that no appointment under this clause PROVIDED that no appointment under this clause shall be made except after consultation with the shall be made except after consultation with the Chief Justice of India;Chief Justice of India;

(b) four other members who shall be persons of (b) four other members who shall be persons of ability, integrity and standing and have adequate ability, integrity and standing and have adequate knowledge or experience of, or have shown capacity knowledge or experience of, or have shown capacity in dealing with, problems relating to economics, in dealing with, problems relating to economics, law, commerce, accountancy, industry, public affairs law, commerce, accountancy, industry, public affairs or administration, one of whom shall be a woman:or administration, one of whom shall be a woman:

Sec 24. Finality of orderSec 24. Finality of order

Every order of a District Forum, State Every order of a District Forum, State Commission or the National Commission or the National Commission shall, if no appeal has Commission shall, if no appeal has been preferred against such order been preferred against such order under the provisions of this Act, be under the provisions of this Act, be final.final.

Sec 24A. Limitation periodSec 24A. Limitation period

(1) The District Forum, the State Commission or the (1) The District Forum, the State Commission or the National Commission shall not admit a complaint National Commission shall not admit a complaint unless it is filed within two years from the date on unless it is filed within two years from the date on which the cause of action has arisen.which the cause of action has arisen.(2) Notwithstanding anything contained in sub-section (2) Notwithstanding anything contained in sub-section (1), a complaint may be entertained after the period (1), a complaint may be entertained after the period specified in sub-section (1), if the complainant specified in sub-section (1), if the complainant satisfies the District Forum, the State Commission or satisfies the District Forum, the State Commission or the National Commission, as the case may be, that he the National Commission, as the case may be, that he had sufficient cause for not filing the complaint within had sufficient cause for not filing the complaint within such period:such period:PROVIDED that no such complaint shall be PROVIDED that no such complaint shall be entertained unless the National Commission, the entertained unless the National Commission, the State Commission or the District Forum, as the case State Commission or the District Forum, as the case may be, records its reasons for condoning such delay.may be, records its reasons for condoning such delay.

Sec 26. Dismissal of frivolous or Sec 26. Dismissal of frivolous or vexatious complaintsvexatious complaints

Where a complaint instituted before the Where a complaint instituted before the District Forum, the State Commission or, as District Forum, the State Commission or, as the case may be, the National Commission, the case may be, the National Commission, is found to be frivolous or vexatious, it shall, is found to be frivolous or vexatious, it shall, for reasons to be recorded in writing, for reasons to be recorded in writing, dismiss the complaint and make an order dismiss the complaint and make an order that the complainant shall pay to the that the complainant shall pay to the opposite party such cost, not exceeding ten opposite party such cost, not exceeding ten thousand rupees, as may be specified in the thousand rupees, as may be specified in the order.order.

AppealsAppeals

(i)(i) From an order of District Forum to State From an order of District Forum to State Commission – within 30 days and after Commission – within 30 days and after depositing 50 % of award money or Rs depositing 50 % of award money or Rs 25,000/- whichever is less.25,000/- whichever is less.

(ii)(ii) From an order of State Commission to the From an order of State Commission to the National Commission within 30 days only National Commission within 30 days only after depositing 50% of award money or after depositing 50% of award money or Rs 35,000/- whichever is less.Rs 35,000/- whichever is less.

(iii)(iii) From an order of State Commission to the From an order of State Commission to the National Commission within 30 days only National Commission within 30 days only after depositing 50% of award money or after depositing 50% of award money or Rs 50,000/- whichever is less.Rs 50,000/- whichever is less.

Case LawsCase Laws

Limitation Period for filing complaintLimitation Period for filing complaint

(i)(i) S Kumar vs MD Air India (1991) cause of S Kumar vs MD Air India (1991) cause of action arose on 31.7.87. Date of filing action arose on 31.7.87. Date of filing compliant 15.11.89. Time Barredcompliant 15.11.89. Time Barred

(ii)(ii) Tilak Raj vs HSEB, Bhiwani 1992 Tilak Raj vs HSEB, Bhiwani 1992

Result later. Continuing wrong for 10 years Result later. Continuing wrong for 10 years

Medical NegligenceMedical Negligence

(iii) Nihal Kaur vs Director, PGI Chandigarh (iii) Nihal Kaur vs Director, PGI Chandigarh (1996) scissor was found in the last remains (1996) scissor was found in the last remains

Sec 2 (1) (g) Deficiency in ServiceSec 2 (1) (g) Deficiency in Service

(i)(i) Telephones, Jalandhar vs Omprakash Telephones, Jalandhar vs Omprakash (1996)(1996)

Undue delay in installation Undue delay in installation

(ii) MTNL vs Vinod Karakare (1991) complaint (ii) MTNL vs Vinod Karakare (1991) complaint remained unattended for over 6 months remained unattended for over 6 months compensation of Rs 6600/- was awardedcompensation of Rs 6600/- was awarded

(iii) Change of timings Union of India v Ashok (iii) Change of timings Union of India v Ashok Kr Singh(1995) wef 01 May 90 from 2115 Kr Singh(1995) wef 01 May 90 from 2115 hrs to 2015 hrshrs to 2015 hrs

(iv) Union of India vs Kedar Nath Jena (1997)(iv) Union of India vs Kedar Nath Jena (1997)Late running of train. Rly failed to explain Late running of train. Rly failed to explain delay. Rs 500 awarded for inconvenience and delay. Rs 500 awarded for inconvenience and other expenses incurred.other expenses incurred.(v) Union of India vs N Hansaria (1997) (v) Union of India vs N Hansaria (1997) daughter died as she fell down while passing daughter died as she fell down while passing through interconnecting passage in Tinsukia through interconnecting passage in Tinsukia Express from Delhi to Guwahati. Awarded Rs 2 Express from Delhi to Guwahati. Awarded Rs 2 Lac compensation for loss of life and Rs 25000 Lac compensation for loss of life and Rs 25000 for the mental agonyfor the mental agony

(vi) Vasantha P Nair vs VP Nair (1991) held (vi) Vasantha P Nair vs VP Nair (1991) held patient is a consumer and in the event of patient is a consumer and in the event of deficiency in performance of service the deficiency in performance of service the consumer courts have the jurisdiction.consumer courts have the jurisdiction.

(vii) In IMA vs VP Sathe (1995) the Supreme (vii) In IMA vs VP Sathe (1995) the Supreme Court held that a patients aggrieved by any Court held that a patients aggrieved by any deficiency in treatment from both private and deficiency in treatment from both private and government hospitals are entitled to seek government hospitals are entitled to seek damages under the Consumer Protection Act, damages under the Consumer Protection Act, 1986. 1986.

Sec 27. PenaltiesSec 27. Penalties

Where a trader or a person against whom a Where a trader or a person against whom a complaint is made or the complainant fails or complaint is made or the complainant fails or omits to comply with any order made by the omits to comply with any order made by the District Forum, the State Commission or the District Forum, the State Commission or the National Commission, as the case may be, National Commission, as the case may be, such trader or person or complainant shall be such trader or person or complainant shall be punishable with imprisonment for a term punishable with imprisonment for a term which shall not be less than one month but which shall not be less than one month but which may extend to three years, or with fine which may extend to three years, or with fine which shall not be less than two thousand which shall not be less than two thousand rupees but which may extend to ten rupees but which may extend to ten thousand rupees, or with both.thousand rupees, or with both.