Cox Machine Cox Machine Leadership Leadership

Communication Communication ProcessProcessMay 14, 2012May 14, 2012

Jason CoxChief Technical OfficerCox Machine, Inc.

Aerospace components and assemblies since 1954

160 employees

~25M sales

Machining in Wichita, KS

Sheet-metal in Harper, KS

Major customers Spirit, Cessna, Vought, Gulfstream, HBC, Boeing

Leadership Comm. ProcessLeadership Comm. ProcessOverview (TLD)Overview (TLD)

Communication is performed regularly, consistently across staff members at all levels, and is used to communicate and reinforce company direction and expectations including vision, mission, goals, and values to all employees and key suppliers/partners. To accomplish this we must:

Develop Communication Strategy

Develop Communication Structure

Set Frequency and Purpose

Share Benchmarking Data

This process is structured by our management team and reviewed on a quarterly basis for effectiveness.

Strategy/ Sturcture (TLD)Strategy/ Sturcture (TLD)Strategy of Communication

Establish Teams – Top to BottomEstablish Purpose – Mission statement for teamEstablish Benchmarking/Driving forces – Measurement of success

Structure of CommunicationMeetings are held on a periodic basis as defined by the Communication Structure document.

CommunicatioCommunicationnStructure Structure DocumentDocument

DownwardDownwardCommunicationCommunication

Ensure every employee receives an employee handbook with up-to-date personnel policies. (Human Resources)

Ensure every employee has access to current org chart. (Posted)

Regularly hold meetings. This helps employees perceive what is important, gives them a sense of direction and fulfillment and let’s them know that leadership is on top of things.

Ensure all employees receive periodic performance reviews, including their goals for the year, accomplishments, needs for improvement and plans to help the employee accomplish the improvements. (Direct Report)

All-Company Meeting AgendaAll-Company Meeting AgendaBreakfastSteve Cox, President/ CEO Opening RemarksCraig Avagian, VP, Quality Corporate Quality Doug Hayes, VP, Business Development Business Development Stormie Myers, Human Resource Manager OvertimeJason Cox, Chief Technical Officer TechnologyBreakBrenna Davis, Chief Operating Officer Future OutlookDebbie Molde, Division Manager Wichita Division Rory Traffas, Division Manager Harper DivisionSteve Cox, President/ CEO Employee Service AwardsQuestion/ Discussion PeriodLunch

UpwardUpwardCommunicationCommunication

Ensure all employees give regular status reports to their supervisors. Include a section for what they did last week, will do next week and any actions/issues to address.

Ensure all supervisors meet one-on-one periodically with their employees to discuss how it’s going, hear any current concerns from the employee, etc. This cultivates an important relationship between supervisor and employee.

Use supervisor/staff meetings to solicit feedback. Ask how it’s going. Use a round table approach to hear from each person.

Act on feedback

Employee suggestion/comment box