COVID-19: WE’RE IN THIS TOGETHER. HELP...

COVID-19: WE’RE IN THIS TOGETHER.

All listed programs are subject to change. Last updated: April, 2020. For the most up to date information on Federal or Provincial efforts, please contact: Government of Canada: 1-800-622-6232 www.canada.ca Province of Ontario: 1-800-267-8097 www.ontario.ca

HELP & SUPPORTRESOURCESWhile offices are physically closed, staff remain available. We are here to help.

The District Municipality of Muskokap: 705-645-2100e: [email protected]: www.muskoka.on.ca

A complete and current listing of these supports and resources are available on our website at: www.muskoka.on.ca/coronavirus

FINANCIAL HELP FOOD & GROCERIES MENTAL HEALTH SUPPORT MUNICIPAL IMPACTS

Employment Insurance (EI): 1-833-381-2725 (toll-free) Teletypewriter (TTY): 1-800-529-3742 or www.canada.ca

Canada Emergency Response Benefit (CERB): If you have stopped working because of COVID-19, the CERB may provide you with temporary income support. Apply through the CRA by phone: 1-800-959-2019 or 1-800-959-2041 or www.canada.ca

Ontario Works and Emergency Assistance (Income and Employment Supports): Ontario Works helps people with the costs of basic needs, like food, clothing and shelter. A new one-time benefit, the COVID-19 Emergency Discretionary Benefit is available to clients needing assistance. More info: District of Muskoka - 705-645-2412 ext. 4275 - www.muskoka.on.ca/ontarioworksEmergency Assistance and Shelter Supports: If you need help with rent, utility, fuel, wood, and other necessities, contact the District at 705-645-2412 ext. 4363 - [email protected] (Guaranteed Annual Income System) Increase: Beginning in April 2020, monthly GAINS payment amounts will be automatically doubled for a period of six months. To sign up for direct deposit, call 1-800-277-9914.Goods and Service Tax Credit (GSTC): A one-time special payment by early May through the Goods and Services Tax credit for low and modest-income families. If you are eligible, you will get it automatically.Tax Filing: The Government of Canada is deferring the filing due date for the 2019 tax returns of individuals until June 1, 2020. Any new income tax balances due, or instalments, will be deferred until after August 31, 2020 without penalties. Registered Retirement Income Fund: (RRIFs) – The minimum withdrawal amount has been lowered by 25% for 2020.

FINANCIAL SUPPORT

For Individuals & Workers

Financial resources, programs and initiatives to support you and your family.

For Children & StudentsSupport for Families: Parents can apply for a one-time COVID-19 payment to help offset the costs of keeping children entertained and engaged during the extended time away from school. Apply online only: https://www.ontario.ca/page/get-support-familiesCanada Child Benefit (CCB) Increase: This benefit will be delivered as part of the scheduled CCB payment in May. Those who already receive the Canada Child Benefit do not need to re-apply. If you need to apply visit: https://tinyurl.com/y8t5uxfw Canada Student Loan Relief: A six-month interest-free moratorium on the repayment of Canada Student Loans for all individuals currently in the process of repaying these loans. No application required. OSAP: OSAP is temporarily deferring loan payments and interest accrual for OSAP borrowers. From March 30 to September 30, 2020, you will not be required to make any loan payments, and interest will not accrue on your student loans.

Low-Income Energy Assistance Program (LEAP) Expansion:The Ontario Energy Board is extending the ban on electricitydisconnections for households and small businesses that fail to pay their utility bills to July 31, 2020 - www.oeb.ca - 1-855-487-5327

Hydro One Pandemic Relief Fund: Suspending late payments for customers until May 7, 2020. Eliminating mid-peak and on-peak rates for 45 days. No action required by customers. 1-888-664-9376.

Lakeland Power: Ontario Electricity Support, Low-Income Emergency Assistance, Home Assistance, Affordability Fund, Budget Billing and, Installment Plans. More info: 1-888-282-7711 ext. 228

For Home & LifeBell Canada: Waiving extra usage fees for all residentialInternet customers until April 30th. More info: 1 (866) 301-1942

Rogers Wireless: Waiving long distance charges for wireless and wireless home phone consumers for calls to anywhere in Canada until April 30. Also waiving home internet overages. No disconnections for customers for 90 days. More Info: 1-888-ROGERS1

Telus: Waiving home internet overage charges for thosenot on unlimited data plans, and roaming charges forpostpaid customers. Flexible payment options offered. More info: 310-TECH

CIBC: 1-800-465-2422 Bank of Montreal: 1-877-788-1923 TD Bank: 1-888-720-0075 Tangerine: 1-888-826-4374 ScotiaBank: 1-888-4-SCOTIA National Bank: 1-888-835-6281 RBC: 1-800-769-2511 HSBC: 1-800-310-4722

Canadian Banking Institutions - many banks are working to provide solutions with customers due to COVID-19.

The District Municipality of Muskokap: 705-645-2100e: [email protected]: www.muskoka.on.ca

For a complete and current listing of these services please visit: www.muskoka.on.ca/covid19help

For Individuals & Workers

For Children & Students

For Home & Life

FOODSUPPORT

Local food and community programs in Muskoka, ready to help.

Bracebridge, Gravenhurst & Huntsville

Manna Food Bank: 345 Ecclestone DriveOpen Tues. and Fri. 1- 4 p.m. Bringing orders outside for pick up, deliveries available. No reusable bags - dress for warm weather. Phone: 705-646-0114

Salvation Army: 456 Manitoba StreetOpen Mon. Wed. and Thurs. 1- 4:30 p.m. Food bank remains open, no waiting room area.Please call and book appointments so clients can be seen one at a time. Grocery delivery available (via CAA) for over 60 years of age or underlying conditions. Phone: 705-645-2602

The Town of Bracebridge

Salvation Army - 620 Muskoka Rd NorthOpen Tues. Thurs. and Fri.1- 4:30 pm Food bank remains open, no waiting room area.Please call and book appointments. Grocery delivery available (via CAA) for over 60 years of age or underlying conditions. Phone: 705-687-2131

GAP (Gravenhurst Against Poverty) Delivering a meal once a week on Thursdays and purchasing freezer meals from Red Cross. Grocery gift card included in delivery. Call 705-641-2225

Frozen Meals on WheelsRed Cross, Phone: 705-721-3313 x 5267

The Town of GravenhurstCaretagionOffers errands, food shopping and delivery to those who are housebound. [email protected] Phone: 705-710-4542

Terry’s Independent Grocer Seniors shopping hours: 7-8am. Call to explore other possible ways to get groceries.Phone: 705-687-0554

The Town of HuntsvilleSalvation Army Food Bank - 4 Mary Street EastExtended Hours Mon. – Fri. 10am- 4pm. Appointment only. Phone: Krystal - 705-789-3398 email: [email protected].

The Table Food Bank - 9 Hanes StreetTues and Fri 12pm to 2pm, and Sat 11am to 1pmNo entry, but someone will shop in the foodbank for you. [email protected] or 705-783-8827

Bullock’s Independent GrocerSeniors Shopping Hours 7-8 AMExplore other possible ways to get groceries.Phone: 705-789-6972

Muskoka Good Food Co-opOffering shopping and delivery. They will put the order together for pickup or arrange for delivery. email: [email protected] Phone: 705-789-0020

St. Vincent de PaulSt. Mary's Huntsville Food DistributionPhone appointments only; pick up at lobby.Phone: 705-789-0008

Gagnon’s Your Independent Grocers (YIG’s)Volunteers for deliveries can be arranged as required. People delivering the products would ring the door bell and groceries would be left at the door step with no interaction with volunteers. 705-646-1412 Seniors: 705-646-1412 ext. 302 for phone orders.

Frozen Meals on Wheels: Red CrossPhone: 705-721-3313 ext. 5267

Muskoka Serving Muskoka (see top of page)Susan (705) 644-7527 (Bracebridge Rotary)

Muskoka Serving Muskoka (see top of page)Adam 705-710-4542 [email protected] (Caretagion)

Muskoka Serving Muskoka (see top of page)Krystal (705) 789-3398 (Salvation Army)

Muskoka Serving Muskoka: Do you need help with pick-up/deliveries for groceries or medication? Do you need help navigating food resources in your community? Free services are available for older adults or people of any age who have serious underlying medical conditions or who are facing other challenges. See the “Muskoka Serving Muskoka” contact information included with each town below.

For a complete and current listing of these services please visit: www.muskoka.on.ca/foodandsupport

The Town of Gravenhurst

The Town of Huntsville

Winter Pantry - Baysville & DorsetSt. Ambrose Anglican Church2671 Muskoka District Road 117, BaysvillePhone/Text Pat at 705-644-2741Call or text Linda at (705) 205-4577Call Susan at (705) 767-2205 or text at (705) 783-6427Confidentiality guaranteed. [email protected]

Winter Pantry - DwightDwight Community Centre, 1014 Dwight Beach Road Phone: Aubrey Cotton 705-635-9310

Dwight Market: Offering [email protected] 705-635-2551

The Township of Lake of Bays

The Township of Georgian Bay

Port Severn Food Bank Justin (705) 528-2142 to coordinate a food box pickup (in partnership with the Baxter Ward Lions Club)

MacTier Food Bank New Fellowship Church, 455 High St. MacTier. Wed 7-8pm. 1 person at a time. Pre-bagged nonperishables; Foodland coupon for bread, eggs, milk. Foodland giftcards. Phone: Donna 705-774-1756 or Mary 705-375-5765

The Township of Muskoka LakesWest Muskoka Food Bank3951 Muskoka Road 169, Glen OrchardThurs 6-8pm, Fri 9-11am. Phone Kristen 705-646-3997

Foodland – Port CarlingFoodland is taking orders and payment over the phone and are offering curbside service or delivery. Phone: 705-765-3121 email: [email protected]

FreshmartFreshmart is taking orders and payment over the phone and are offering curbside service or delivery. Phone: 705-762-1254 email: [email protected]

Meals on [email protected] Phone: 705-762-5876

FOODSUPPORT

Local food and community programs in Muskoka, ready to help.

Lake of Bays, Georgian Bay & Muskoka Lakes

Robinsons General Store DorsetOffering delivery, phone 705-766-2415 email [email protected]

Baysville Country StoreOffering delivery, Phone: 705-767-2498 email [email protected]

Baysville General StoreOffering delivery, Phone: 705-767-3459 [email protected] Serving Muskoka (see top of page)

Susan (705) 644-7527 (Bracebridge Rotary)

Muskoka Serving Muskoka (see top of page)Adam 705-710-4542 [email protected] (Caretagion)

Muskoka Serving Muskoka (see top of page)Pat (705) 644-2741

Muskoka Serving Muskoka (see top of page)Justin (705) 528-2142 or [email protected]

Muskoka Serving Muskoka (see top of page)Kristen (705) 646-3997 [email protected]

Serving all of Muskoka: Northern Produce - Deliveries: 705-646-2100 email: [email protected]

Muskoka Serving Muskoka: Do you need help with pick-up/deliveries for groceries or medication? Do you need help navigating food resources in your community? Free services are available for older adults or people of any age who have serious underlying medical conditions or who are facing other challenges. See the “Muskoka Serving Muskoka” contact information included with each township below.


Salvation Army456 Manitoba Street Bracebridge(also serving Muskoka Lakes)Open Mon. Wed. and Thurs. 1- 4:30 p.m.Food bank remains open, no waiting room area.Please call and book appointments so clients can be seen one at a time. Grocery delivery available (via CAA) for over 60 years of age or underlying conditions. Phone: 705-645-2602

The Township of Lake of Bays

The Township of Georgian Bay

The Township of Muskoka Lakes

MENTAL HEALTHHELP & SUPPORT

Canadian Mental Health Association (CMHA): A non-profit, charitable organization committed to making mental health possible for all. Phone: 705-645-2262 or Toll free: 1-800-245-5036

Mental Health Crisis Line: 1-888-893-8333 https://mps.cmha.ca/news/covid-19-update

Canadian Red Cross: Vital assistance, programs and services, including transportation, telephone assurance program, meals on wheels, etc. Phone: (705) 721-3313

Family Connexions: Services include child protection, family support, kinship, customary care and foster care, and children’s mental health services. If you have a concern about a child - we encourage you to call so we can help them and their family. Questions? Concerns? Phone 24/7: 1-800-461-4236

Kids Help Phone: You can reach a Kids Help Phone counsellor 24/7 at 1-800-668-6868

Front Line Workers - Ontario Mental Health Support: Network of mental health professionals dedicated to supporting frontline COVID-19 workers during the pandemic. Website: https://covid19therapists.com/

ConnexOntario: Adults and frontline workers who are dealing with the realities of COVID-19 can call Connex-Ontario at 1-866-531-2600 for mental health, addictions and problem gambling support.

211 Ontario: For information and referrals for community, government, social and health services, including mental health resources across Ontario, call 211 or 1-877-330-3213.

Talk 4 Healing: Indigenous women can get help, support and resources seven days a week, 24 hours a day, with services in 14 languages by calling or texting 1-855-554-4325. Live web chat is also available.

The effort to address COVID-19 is both extremely important for us all and poses a range of challenges on individuals and families as they respond to the demands of the situation. If you are experiencing a mental health crisis, please contact 911 immediately.

Lake Country Community Legal Clinic: Free summary legal advice and brief services in areas of Legal Practice. Phone: 705-645-6607 or toll free 1-800-263-4815 Website: https://www.lcclc.ca/index.html

Muskoka Victim Services: Provides emotional and practical support to victims of crime and tragic circumstance. Phone: 1-844-762-9945 Email: [email protected] website: http://muskokavs.ca

Muskoka Parry Sound Sexual Assault Services: Individual counselling appointments online or by phone, and are presently able to assist women who need it with access to both, through a limited number of loaner laptops and by assistance with phone minutes. Helpline is available 24/7 at: 1-800-461-2929.

RAAM Muskoka (Rapid Access Addiction Medicine): Supports are available by phone or videoconferencing. Phone: 705-645 2262. (Joint effort of the CMHA Muskoka and the North Muskoka Nurse Practitioner Led Clinic). Website: https://mps.cmha.ca/news/drugs-that-stop-alcohol-ics-from-drinking/

Simcoe Muskoka Catholic Family Services: Individual, couple and family counseling (12 years old and up). Telephone and video conferencing available. Mon. to Fri. 9 a.m. to 5 p.m. Phone: 705-726-2503 Website: https://cfssc.ca

BounceBack: A free, evidence-based cognitive behavioural therapy (CBT) program that offers guided mental health self-help supports for adults and youth 15+ using workbooks, online videos and phone coaching. Call 1-866-345-0224.

Hope for Wellness Helpline: Indigenous peoples can call 1-855-242-3310 for immediate mental health counselling and crisis intervention across Canada (available in some Indige-nous languages). Live web chat is also available.

Homeless? Need Help? Need Emergency Assistance? Call the District of Muskoka at 705-645-2412 to speak with a case manager about finding accommodations. To apply for emergency assistance, please contact us: Email: [email protected] or Phone: (705) 645-2412 ext. 4363 - (Mon-Fri 8:30am-4:30pm, excluding holidays)

Emergency Assistance!

Muskoka Serving Muskoka (see top of page)Pat (705) 644-2741

Muskoka Serving Muskoka (see top of page)Kristen (705) 646-3997 [email protected]

The providers and services contained on this page are intended for information purposes only.


MORE INFO & HELP

Contacts: Local, Provincial and Federal Government

Impacts to municipal programs and resources that may be helpful in your time of need.

All District of Muskoka and Area Municipality offices are temporarily closed to public access. Staff remain available.

Town of Bracebridgep: 705-645-6319

Town of Gravenhurstp: 705-687-3412 Town of Huntsvillep: 705-789-1751

Township of Muskoka Lakesp: 705-765-3156

Township of Lake of Baysp: 705-635-2272

Township of Georgian Bayp: 705-538-2337

District Municipality of Muskokap: 705-645-2100e: [email protected]

Province of Ontariop: 1-800-267-8097

Government of Canadap: 1-800-622-6232

Waste ManagementWaste Facilities: The District is requesting that residents postpone non-essential trips and only drop off waste when absolutely necessary. Please hold onto items and avoid ‘spring cleaning’ during this time. More info: 705-645-6764 or muskokarecycles.ca

Social Assistance / Ontario Works / Tax ClinicsCommunity Volunteer Tax Clinics - Suspended until further noticeFor more information call: 705-645-2412 ext. 4348 or email: [email protected]

TGIF Community Meals - Suspended until further noticeGravenhurst Community Service Hub, 141 Main Street, Gravenhurst. More information: 705-645-2412 ext. 4654

Children’s and Seniors Children’s Community Facilitation Program: Direct support or referrals to community agencies for families, who are in financial need. Direct supports include access to funding to assist with basic needs of the child(ren) when no other sources are available. There is an application process. Please contact the District at 705-645-2412 ext. 4415

Seniors Wellness Outreach – Outreach programming assists seniors and their families access supports and services in the community. Please contact the District Seniors Team at 705-645-2412 ext. 4199

EarlyON - Regular programming temporarily suspended until further notice. Follow us on Facebook for virtual programming and additional supports that your family may access during this closure. For more information please contact the District at 705-645-2412 ext. 4420Muskoka Home Child Care Agency - Temporarily ClosedMore information: 705-645-2412 ext. 4291

The Nest - Both locations temporarily closed. If urgent assistance is needed during the closure please call 705-645-2412 ext. 4397

WISE - Seniors Programs – Regular programming suspended. New programming available: ‘WISE Without Walls’ is a phone-in program that allows older adults to participate in programming without physical interaction.Call for more details. 705-645-2100 ext. 4199 or visit: www.muskoka.on.ca/seniorsprograms

TransportationCorridor 11 Bus ServiceUntil further notice, the Corridor 11 Bus Serviceis to be used for essential trips only.

- don’t ride the bus if you aren’t feeling well

- don’t ride the bus if you have been in closecontact with anyone feeling ill

- don’t ride of the bus if you have a cough,difficulty breathing or fever, or if you havetravelled outside of Canada in the last 2 weeks

- practice social-distancing by sitting as far apartas possible from other riders

Questions? Contact the District of Muskoka: 705-645-2100 ext. 4419

For a complete and current listing of these services please visit: www.muskoka.on.ca/coronavirus

COVID-19: WE’RE IN THIS TOGETHER. HELP...

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