COVID 19 Series Webinar The Importance of Leadership ... · 3/25/2020 · We are not attorneys and...

COPYRIGHT © 2020 HILB GROUPCOPYRIGHT © 2020 HILB GROUP

COVID-19Webinar Series:

The Importance of Leadership During Crisis Management

March 25, 2020

Presented By

COPYRIGHT © 2020 HILB GROUP

Frank J. Zych JrTraining & Professional Development

Senior HR Advisor

2

1

2


We are recording this webinar so all participants have entered in “listen only mode”

Please feel free to ask questions using the question feature in Go to Webinar

We will answer as many questions as we can after the webinar. Any questions we are unable to answer you can email: [email protected]

This presentation is available for download from your Go to Webinar dashboard at any point during this webinar.

Before we begin…

3


SHRM: 20-JA 466 1.25 hours

HRCI: 51-9187 1.25 hours

Continuing Education Credits

4

3

4


Important Disclaimer

The information contained in this seminar is for illustrative purposesonly and is accurate to the best of the knowledge of HRKnowledge. In the unlikely event that there is a conflict betweenwhat is stated here and the actual law or regulation, then the lawor regulation would, of course, govern.

We are not attorneys and do not offer any legal advice of anykind. We always recommend to everyone that you seek legalcounsel whenever you believe it is in your best interests to do so.

Additionally, do not make any decisions based solely on thecontent of this webinar. Before making any decisions on issuescontained in this material be sure to refer to published regulatorymaterials or other sources.

5

COPYRIGHT © 2020 HILB GROUPCOPYRIGHT © 2020 HILB GROUP

Today’s AgendaWhat are the characteristics of “Crisis Management”1

How do we prioritize our decision making2

How do we communicate difficult messages to gain understanding3

Managing day-to-day with limited resources and people4

6

5

6


What are the characteristics of “Crisis Management”

7


What are the characteristics of “Crisis Management”A “Crisis” is defined as “a time of intense difficulty, trouble or danger, a time when difficult and important decisions must be made”

The Crisis may effect just your company or be much broader as we are experience today.

As Tip O’Neil famously said, “All politics is local.” This is true for your business regardless of the overall magnitude of the crisis.

You need to manage your company’s crisis first and foremost regardless of other external forces.

8

7

8


Five Keys Steps to Crisis Management1. Make decisions objectively and calmlybased on facts, tempered by the effects on your people.

A true sign of leadership is the ability to keep your head while others are losing theirs.

9


Five Key Steps to Crisis Management2. Communications must be strong, constant, clear, transparent and truthful, both internally and externally

When there is a void of information, people will make things up, and when they do, it is always bad!

10

9

10


Five Key Steps to Crisis Management3. Establish a well-coordinated crisis team with a clearly defined spokesperson

The team should include vital management team members and potentially with outside input from effected constituencies

11


Five Key Steps to Crisis Management4. Set clear, understandable and actionable goals

People will respect and accomplish clearly defined priorities

12

11

12


Fives Key Steps to Crisis Management5. Act immediately to quell any information you know to be false and do not fall victim yourself to rumors

Understand that in a time of crisis, people will believe anything!

13


Most importantlyUnderstand that your people, customers, vendors and others effected will be looking for calm, reasoned, mature, strong and thoughtful leadership.

Give it to them!

14

13

14


How do we prioritize our decision making?

15


How do we prioritize our decision making?Make decisions in this order: Today This week This month This quarter This year

16

15

16


How do we communicate difficult messages to gain understanding

17


How do we communicate difficult messages to gain understanding Tell the truth Admit when you do not know Ask for understanding and

cooperation Be as reassuring and supportive as the

situation allows Set as clear a path forward as is

possible

18

17

18


Managing day-to-day with limited resources and people

19


Managing day-to-day with limited resources and peopleYou will likely be faced with limited resources and people. Prioritizing time and objectives is critical. We suggest that you prioritize activities in this order:

A = Existential threats to your businessB = “Critical” activitiesC = Important but less urgentD = Everything else can wait

Remember, every business in the country is effected. You now have universal understanding of shifting priorities.

20

19

20


What you should do TODAYIf you have not yet done the things noted here, start now!

Take decisive, but reasoned, actions and communicate those actions effectively.

All of your constituencies are counting on you.

COPYRIGHT © 2020 HILB GROUP 21


We will get through this.

Your enlightened leadership, replicated throughout our society, is essential.

Be calm, be safe and stay healthy.

22

21

22

Thank you!


Any questions?


23

24


Please use the questions feature on your dashboard or send them to:[email protected]

Most of our answers to your questions can be found on our FAQ’s page: www.hrknowledge.com/faq-blog/hr-faqs/.

Have Questions?



WE ARE....

Simplifying HRCOPYRIGHT © 2020 HILB GROUP

25

26

Connect With Us

LinkedIn@WEAREHRK

Facebook@WEAREHRK

Instagram@WEAREHRK

27

27

COVID 19 Series Webinar The Importance of Leadership ... · 3/25/2020 · We are not attorneys and...

Documents

Transcript of COVID 19 Series Webinar The Importance of Leadership ... · 3/25/2020 · We are not attorneys and...