Covid-19Keeping you safe & sound

\ Manchester

Covid-19Keeping you safe & sound

\ ManchesterContact Info

Thank you for staying with us,

here’s some helpful contact details:

Call: +44(0)1615039551

Front Team SMS: +44(0)7557985951

Why Why Now?

We know people are worried about how Covid-19 will affect everyday life,

including travel and accommodation. Being safe and sound is everyone’s

no.1 priority right now, which is why Native combines the safety, freedom

and flexibility of an apartment with the comfort and convenience of a

boutique hotel.

That means EVERY time you stay with us you get your very own deep-

cleaned apartment, with a kitchen and space to work and unwind.

No interruptions. No need to venture out.

And best of all, everything comes to you.

We’ve been busy behind the scenes to make sure that our native

places are completely safe for both our guests and staff.

To help you understand what we’re doing, we’ve

created a 5 point plan:

5 Point Plan \

Home

Experience\

Because there really is no

place like home…

Native aparthotels are a totally new way to stay,

whether you’re coming for business or leisure. We

combine the safety, freedom and authenticity of a

local apartment with the comfort and convenience

of a boutique hotel; offering a ‘home from home’

stay experience with kitchens and personal spaces to

work or unwind.

Your Arrival \From check in to check out, we’ve thought about everything…

Prior to your arrival, we’ll send you a secure, online pre-payment link for you to complete at

your leisure. This is our preferred method to make payment so that you have minimal

contact with us at this time.

When you arrive, you’ll see that we are operating a physical distancing policy –

so please look out for signs to help guide you.

And when you’re at reception, you will notice that our Natives are behind a protective

screen to ensure safety for guests and staff. Our Natives will also provide you

with your apartment key card along with all the necessary details such as;

Wi-Fi password, SMS\WhatsApp messaging service information and the

location of your apartment.

Then you’re all set to go.

Your

Apartment \

As you’ve probably realised, we aren’t taking any chances

with cleaning, so we’re using a 2 step cleaning process including state of

the art, environmentally friendly BS EN 14476:2013+A2:2019 standard chemicals.

This means we provide a clean seal of approval, literally on your door.

Find out more about our apartment cleaning & services >

We like to think of our apartments as your own little sanctuary, where you can do

just about anything – relax, cook or order in, especially after a hard day.

Check out our Food & Drinks options >

Check out \

Just like check-in, we want to make sure that we have minimal contact with you, so

we’ll be introducing an express check-out where you can simply drop off key cards in

the drop-boxes near reception. It’s as simple as that.

For more information, please take a look at our important info >

Food & Drink Options \

Each and every apartment comes with a

full kitchen, to help unleash your cooking

creativity. Or if you’d prefer, we also

have numerous other food options…

And our Natives are always on hand to help;

whether it’s finding the best local food delivery

service or the best takeaway options.

Food Delivery \

Popular sites that provide door to door

delivery of fresh ingredients or takeaways…

Amazon Fresh: www.amazon.co.uk/fresh

Waitrose: www.waitrose.com/ecom/shop/browse/groceries

Sainsbury's: https://www.sainsburys.co.uk/shop/gb/groceries

Tesco: https://www.tesco.com/groceries/

Popular sites that provide mainstream takeaway delivery:

Deliveroo: https://deliveroo.co.uk/

Just Eat: https://www.just-eat.co.uk/

Uber Eats: https://www.ubereats.com/

Manchester Food \

We’re Manchester foodies at heart, so we couldn’t resist letting

you know of some great local food places who can deliver

straight to your door…

Higher Ground - www.highergroundmcr.co/higher-ground-1Natural wine, British charcuterie and locally made cheese for delivery – order via their website.

Sweet Mandarin – www.sweetmandarin.com – via Deliveroo.Award winning modern Chinese restaurant that featured on ‘Gordon Ramsey’s F Word’.

Oke Poke - okepoke.co.uk/ - via Deliveroo.Bringing Manchester the finest Hawaiian street food; so being healthy has never tasted so good.

Rudy’s - www.rudyspizza.co.uk/ - via Deliveroo.Hands down, makers of the best pizza in town. Rudy’s can be hard to get a table so make the most of delivery. For thrill seekers, you can even buy a ‘cook at home’ pizza.

Sugo Pasta Kitchen www.sugopastakitchen.co.uk/ - via Deliveroo.The region's first southern Italian pasta kitchen. Sugo are ridiculously obsessive about bringing the excitement back into Italian cooking.

Honest Burgers - www.honestburgers.co.uk/order-online/ - via Deliveroo or Uber Eats.Fresh British beef burgers made in their own butchery daily - a city favourite.

Book Now

We’ve teamed up with our London &

Manchester studio fitness specialist

BLOK, to provide LIVE online classes

direct to your device & apartment.

• From Barre & Yoga to Circuit Training

• Over 30+ different classes

• Can be streamed live to your device

Designed to be digital.

What’s On \

Things might take a while to

get back to normal, but that

doesn’t mean you need to

stay in…

Click on the guides below to find out the

latest information on what’s on near you.

Manchester

Covid-19 \The important info…

We know it’s a rather strange time right now so we’re really

grateful you’re looking to stay with us. Like you, we’re looking

forward to the future days of crowded tubes, sharing sweets and

awkward hugs…but we’re afraid for now we’ll just have to do a

few things differently. Here’s a rundown on what you might want

to know:

Getting to us \• If you haven’t already noticed, we’re right in the very heart of London,

Manchester and Glasgow – which means we are within walking distance to all the main sights, attractions and city business districts. Splendid.

• This all means less time on public transport (a good thing right now), and more freedom to explore on foot. Oh and in London all our sites are also close to Santander Bikes, giving you even more options for travel.

Once you’re at our buildings \• We’re pretty sure you’re up to speed on things and like nearly all businesses

we’ll be using a physical distancing policy in all our buildings. • There’ll be helpful floor and wall signs to help guide you, whether it’s a

manned or unmanned building.• We may also use other entrances and exits to help spread the footfall of

people entering and exiting, so look out for those signs too.

COVID-19 \ The important stuff: Checking in \• We want to make sure that we have minimal contact with you at this time – it’s just

so that we can all try and be as safe as possible. So, we’ll be doing things a little differently - such as using email, phone and messaging services, like WhatsApp, to keep in-touch with you. It’s not that we don’t like you of-course, but having less physical contact means greater safety for everyone.

• But don’t worry, none of this will impact your stay with us and our Natives will always be on hand to help if you need them.

Payments:• Prior to your arrival, we’ll send you a secure, online pre-payment link for you to

complete at your leisure. Although payments on-site for our manned buildings are possible, we ask that all bookings are fully pre-paid to ensure a fully contactless check-in – meaning you can simply pick up your keys and start enjoying your stay.

Manned receptions:• Our manned reception desks will be behind a protective screen to help protect you

and our staff. Where necessary some of our staff may be wearing PPE to help protect you and them.

Unmanned receptions:• If the reception is unmanned then simply follow the instructions on your welcome

email, to retrieve your welcome pack and keys from the safety deposit boxes. All boxes will be regularly sanitised.

Luggage storage and meet & greet service:• Unfortunately at this time we cannot store luggage or

offer a meet & greet service. We’re sorry about that.

Physical distancing \

Physical distancing will be in operation in all public areas, including:

Lifts & landingsStairs & hallways

And where applicable:Co working & lounge areas Bar & restaurant areasMeetings rooms

• Again we’ll be doing things a little bit differently in our public spaces to help keep you safe, such as having a one (1) person per lift policy and making sure that everyone keeps apart in our lounge – especially true when fighting for the last pantry ingredients. You’ll see signs dotted about to help guide you.

• Oh and a word on cleaning public spaces – all the above spaces will be ultra-deep cleaned throughout the day. Hand sanitiser will also be readily available everywhere including lifts and hallways. But please remember to wash your hands as often as you can.

Your apartment & services \

• You’ll notice as soon as you get to your apartment there's a breakable ‘clean seal of approval’ on your door. This certifies that nobody has been into the apartment since it was last fully cleaned.

• It’s also to show that your room has been thoroughly deep-cleaned using a 2-step cleaning protocol including state of the art, BS EN 14476:2013+A2:2019 standard chemicals, designed to kill strains of Coronavirus.

• We’ll also be paying greater attention to high touch points, such as handles, knobs and controls - because quite simply we aren’t taking any chances.

• You might notice a few things missing from your apartment, such as sofa pillows and throws – we’re afraid it’s all in the name of safety.

Cleaning, hygiene, linen and towels:• We are leaving apartments empty for 72 hours between stays in line with the

latest government advice, ensuring any traces of coronavirus are eliminated.• Guests will have fresh linen and towels at the start of their stay. But we’re sorry at

this time, we can’t offer any mid-stay cleans - we hope you understand. However fresh linen and towels will be provided to all guests staying 7 nights or more.

• You can of course request fresh linen & towels at anytime – we’ll just leave them outside your apartment.

• The same goes for recycling – just leave your recycling/waste outside your apartment and we’ll collect it. Oh and we’ll be stocking extra cleaning items such as washing tablets and refuse sacks, so that you don’t run out.

Keeping it minimal:• And we’ve decluttered all our apartments so that there’s

less areas to touch; for example all our appliance guides are now online. Minimalists, rejoice!

Air-conditioning:• All our air conditioning is filtered air from outside with most units

containing HEPA filters for extra safety. It’s one less thing for you to worry about.

If you need help \

• We know that sometimes things can go wrong, it happens to the best of us. Well don’t worry , there might be social distancing in place but our exceptional Native customer service will still be very much in place.

• For example an appliance might not be working correctly or you’ve got a question to ask us. We are always on hand 24hrs a day, whether your staying in a manned or unmanned building. Just let us know by calling us, texting or using a messaging service like WhatsApp.

• If in the very unlikely event we do need to visit your apartment we’ll be wearing personal protection equipment and keeping to those all important 2 metres.

• If you display any COVID-19 symptoms whilst staying in one of our buildings then please follow the safety advice provided at reception.

• The current UK Hospitality Guidelines advise that any guests presenting symptoms whilst in the hotel, need to leave immediately and return home.

And finally when you come to check out \

• Just like check-in, we want to make sure that we have minimal contact with you at this time. It’s just the way things have to be for now.

• So we’ll be introducing an express check-out where you can simply drop off key cards or keys in the drop-boxes – these will be present at manned and unmanned buildings. Just let us know you’ve left the building by either text or messaging service.

• Oh and don’t forget to leave us a review on either Google, TripAdvisor or Booking.com to help us figure out what we did great and what we can do better.

Your stay \

We like to think of our apartments as your home away from home, so we will be doing everything we can at this time to ensure we live up to those expectations. If there is anything we can do to make your stay better then just ask us.

And remember, unlike a small hotel room, your Native apartment is your own personal sanctuary for you to do just about anything.

Why not bring some fresh ingredients to your room and cook up a storm in your fully equipped kitchen. Or order a delicious takeaway straight to your front door – with obviously a little physical distancing thrown in. Either way you can avoid the mass crowds outside and stay safe inside.

But if you do venture out then our onsite Natives will be able to shine with their rather exceptional knowledge of the area. Groceries, shops, cafes, restaurants, pharmacies, or simply where to get the best sunset view. Go on, test them out.

Stay Safe \ Stay Original \ Stay