Course Syllabus - University of Jordannursing.ju.edu.jo/Lists/Courses/Attachments/32... · The...

Approved by The School Board on September 28th, 2016

QF-AQAC-03.02A

برنامج بكالوريوس التمريض-مخطط المادة الدراسية

The University of Jordan

Accreditation & Quality Assurance Center

Course Syllabus

Course Name: Concepts of Therapeutic

Communication

Course Number: 0711201

The University of Jordan Course Syllabus Accreditation and Quality Assurance Center

1 Approved by The School Board on September 28th, 2016

QF-AQAC-03.02A


SCHOOL OF NURSING

COURSE SYLLABUS

DEPARTMENT: Community Health Nursing DEPARTMENT

[FIRST SEMESTER 2019/2020]

THE MISSION OF THE UNIVERSITY OF JORDAN

Providing students with fulfilling learning experiences, conducting knowledge-producing research,

and building firm societal ties, within an environment conducive to creativity, innovation, and

entrepreneurship; making efficient use of resources and forging fruitful partnerships.

THE VISION OF THE SCHOOL OF NURSING

To be a leading, global school in the areas of nursing education, research, and community service.

THE MISSION OF THE SCHOOL OF NURSING

The School of Nursing dedicates itself to improve health and wellbeing of society through preparing

professional nurses to provide quality nursing care, conduct research and provide community service.

The school provides a model learning environment that encourages life-long learning, innovation, and

professional and personal development.

SCHOOL OF NURSING’S CORE VALUES

Our values are derived from the Islamic Arabic heritage and the nursing profession which include:

integrity, equality, and justice; transparency and accountability; innovation and excellence;

leadership and teamwork; discipline; response; and most importantly caring.



QF-AQAC-03.02A


1 Course title Concepts of Therapeutic communication

2 Course number 0711201

3 Credit hours (theory, practical) 3 Credit Hours

Contact hours (theory, practical) 3 hours

4. Class room School of Nursing

5. Prerequisites/co-requisites None

6. Program title B.Sc. in Nursing

7. Program code -

8. Awarding institution The University of Jordan

9. School School of Nursing

10. Department Community Health Nursing

11. Level of course Second Year

12. Year of study and semester(s) 1st semester 2019/2020

13. Final Qualification B.Sc.

14. Other department(s) involved in teaching the course

-

15. Language of Instruction English

16. Date of production/revision 19/9/2019

16. Course Coordinator:

Faculty Member: Lily marmash Office Hours: Sunday (10am -12 MD) Office Location and Tel: School of Nursing, 3rd Floor. 23153 Email and Website: Email: [email protected] Academic website: http://eacademic.ju.edu.marmash-l E-Learning website: https://elearning.ju.edu.jo/

17. Other instructors:

Faculty Member: Abeer Shaheen, PhD, RN Office Hours: Sunday (10am -12 MD) Office Location and Tel: School of Nursing, 3rd Floor. 23164 Email and Website: Email: [email protected] Academic website: http://eacademic.ju.edu.jo/abeer.shaheen E-Learning website: https://elearning.ju.edu.jo/

18. Course Description:

This course focuses on communication principles and strategies that enable nursing students to interact

therapeutically with clients in different clinical settings. The course provides a variety of methods to

mailto:[email protected]

https://elearning.ju.edu.jo/

mailto:[email protected]

https://elearning.ju.edu.jo/



QF-AQAC-03.02A


interact more effectively with clients, families, and professional colleagues. The psychosocial aspect of

illness and health will also be addressed. The student will also learn principles of critical thinking and

professionalism in nursing, and will be introduced to the career of nursing and its major concepts.

19. Course aims and outcomes: A- Aims: B- Intended Learning Outcomes (ILOs): Upon successful completion of this course, students will be able to…

Program Intended Learning Outcomes (ILOs)

PILO 1: Demonstrate competency in performing and providing the role of a professional nurse in quality care provision for individuals, families, and groups.

Specific Course ILO/ILOs 1.1 Analyze the elements of the communication process

1.2 Discuss proper nonverbal communication skills for the

healthcare professional

1.3 Discuss proper verbal communication skills for the


1.4 Develop skills for listening and paraphrasing

1.5 Demonstrate the methods of questioning the patient

1.6 Develop effective interviewing skills

Relevant Competency (JNC) - Quality improvement

- Client-centered care

- Professional communication, collaboration and consultation

Teaching/Learning Methodology Direct Instruction

Evaluation Methods Written exams

PILO 2: Apply principles of effective communication with peers, individuals, families, groups, and health care team.




2.3 Discuss proper verbal communication skills for the



2.5 Explain why providing empathy and understanding to

the patient is so important




QF-AQAC-03.02A


2.7 Identify the benefits of effective professional

communication and behavior

2.8 Discuss effective therapeutic communication skills

2.9 Explain roadblocks to therapeutic communication

2.10 Discuss strategies for effectively working with

patients who may be angry or anxious

2.11 build strategies for effective communication with

other members of the healthcare team


2.13 Discuss the legal restrictions and ethical issues

associated with the patient communication.

2.14 Discuss the most recent evidenced based articles

related to communication skills with patient. Relevant Competency (JNC) - Professional communication, collaboration and consultation.

- Ethical and accountable practice. Teaching/Learning Methodology Direct Instruction


PILO 3: Utilize critical thinking and problem solving in planning and implementing nursing care for individuals, families, and groups.




3.3 Discuss proper verbal communication skills for the healthcare

professional


3.5 Discuss strategies for effectively working with patients who may

be angry or anxious

3.6 Discuss the legal restrictions and ethical issues associated with

the patient communication.

Discuss the most recent evidenced based articles related to

communication skills with patient.



- Professional communication, collaboration and consultation.

Ethical and accountable practice.



QF-AQAC-03.02A




PILO 4: Apply professional standards, values, and behaviours in providing nursing care for individuals, families, and groups.

Specific Course ILO/ILOs 4.1 Discuss the legal restrictions and ethical issues associated with


4.2 Explain why providing empathy and understanding to the patient

is so important

4.3 Identify the benefits of effective professional communication

and behavior


4.5 Explain roadblocks to therapeutic communication

4.6 Discuss strategies for effectively working with patients who may

be angry or anxious Relevant Competency (JNC) - Quality improvement


- Ethical and accountable practice




PILO 5: Demonstrate safety measures to protect self, individuals, families, and groups.




5.3 Discuss proper verbal communication skills for the healthcare

professional




5.7 Discuss the legal restrictions and ethical issues associated with





QF-AQAC-03.02A


20. Topic Outline and Schedule:

Topic Week Instructor Achieved ILOs

Evaluation Methods for ILOs

Reference Reading and Activities

Caring, Comforting, Communicating 1 Dr.lily Dr. Abeer

3.1, 5.1, 2.14, 3.7, 7.1

Exam and assignment

Kozier

(394-426)






PILO 6: Translate organizational, leadership, interprofessional collaboration, and management concepts into nursing care for individuals, families, and groups.

Specific Course ILO/ILOs







PILO 7: Utilize evidence based practice in providing care for individuals, families, and groups.

Specific Course ILO/ILOs Discuss the most recent evidenced based articles related to

communication skills with patient.

Relevant Competency (JNC) - Evidence-based practice







QF-AQAC-03.02A


Principles of communication

Therapeutic Communication,

definition,

The Five Steps of the

Communication Process

2 Dr.lily Dr. Abeer

1.1, 2.1, 3.1, 5.1, 2.14, 3.7, 7.1

Exam and assignment

Chapter

(1)

Self-concept, intrapersonal

communication, JOARI

windows, self -awareness,

positive self-talk, interpersonal

communication, therapeutic

communication.

Nonverbal Communication

Gestures, Facial Expressions, Gaze

Patterns, Personal Space Proper

Interpretation of Nonverbal

Communication, Congruency with

Verbal Messages

3 Dr.lily Dr. Abeer

1.2, 2.2, 3.2, 5.2, 2.14, 3.7, 7.1

Exam and assignment

Chapter

(2)

Verbal Communication

Definition, The Purposes of Using

Clear Language for Effective

Verbal, Communication, Content

and Word Choice, Tone,

Emphasis, Small Talk

3 Dr.lily Dr. Abeer

1.3, 2.3, 3.3, 5.3, 2.14, 3.7, 7.1

Exam and assignment


Developing Skills for Listening

and Paraphrasing What the Patient

Says

4th week

Dr.lily Dr. Abeer

1.4, 2.4, 5.4, 2.14, 3.7, 7.1

Exam and assignment

Chapter

(3) 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11.

Building of Rapport— Human

Connection

Focusing on the Patient and

Keeping the Patient Talking

5th week

Dr.lily Dr. Abeer

2.5, 4.2, 2.14, 3.7, 7.1

Exam and assignment



QF-AQAC-03.02A


Providing Empathy and

Understanding to the Patient The

Differences between Empathy and

Sympathy

12. 13.

14. Chapter

(3)


Questioning the Patient: Open-

ended Questions, Closed

Questions, Multiple Choice

Questions

Some Do’s and Don’ts of Verbal

Communication

6th week

Dr.lily Dr. Abeer

1.5, 2.6, 5.5, 2.14, 3.7, 7.1

Exam and assignment

Professional Communication

and Behaviour

Essential Interpersonal Skills for

the Healthcare Professional:

Tactfulness and Diplomacy,

Courtesy and Respect, Empathy,

Genuineness, Appropriate Self-

Disclosure, Assertiveness versus

Aggressiveness

7th week

Dr.lily Dr. Abeer

2.7, 4.3, 2.14, 3.7, 7.1

Exam and assignment

Chapter

(4)

Effective Therapeutic

Communication Skills and

Strategies

Silent, Nonjudgmental, Showing

Acceptance, Giving Recognition,

Offering of Yourself, Giving the

Patient the Opening, Leading the

Discussion, Making Observations,

Encouraging Communication,

Paraphrasing

8th week

Dr.lily Dr. Abeer

2.8, 3.4, 4.4, 2.14, 3.7, 7.1

Exam and assignment



QF-AQAC-03.02A


Roadblocks to Therapeutic

Communication Providing Easy

Reassurance, Minimizing the

Patient’s Feelings,

Approving/Disapproving,

Agreeing/Disagreeing, Giving

Your Own Advice, Becoming

Defensive,

9th week

Dr.lily Dr. Abeer

2.9, 4.5, 2.14, 3.7, 7.1

Exam and assignment

Chapter

(4)


Communication

Ineffective Coping Behaviours (

defense mechanisms)

10th week

Dr.lily Dr. Abeer

2.9, 4.5, 2.14, 3.7, 7.1

Exam and assignment


Communication/ Patient’s

Behavior

Angry Patients Anxious Patients

11th week

Dr.lily Dr. Abeer

2.10, 3.5, 4.6, 2.14, 3.7, 7.1

Exam and assignment

Communication with Other

Members of the Healthcare

Team—Your Colleagues: an

Appropriate Means of

Communication with Co-Workers,

Assertive, not Aggressive, an

Appropriate Time and Place for

Important Communication

12th week

Dr.lily Dr. Abeer

2.11, 6.1, 2.14, 3.7, 7.1

Exam and assignment

Communication contribute to

trust and mistrust

Dr.lily Dr. Abeer

2.11, 6.1, 2.14, 3.7, 7.1

Exam and assignment

Kozier

(394-426)

Interviewing Techniques: The

Interviewee, The Setting, Types of

Questions, The HCP-centered

13th week

Dr.lily Dr. Abeer

2.12, 2.13, 3.6, 4.1, 5.6, 5.7, 2.14, 3.7, 7.1

Exam and assignment

Chapter

(5)



QF-AQAC-03.02A


Interview versus the Patient-

centered

Interviewing Techniques: The

Interview, Interviewing

Guidelines, Pinpointing the Chief

Complaint or Present Illness

Dr.lily Dr. Abeer

2.12, 2.13, 3.6, 4.1, 5.6, 5.7, 2.14, 3.7, 7.1

Exam and assignment

Chapter

(5)

Interviewing Techniques

Interviewing Children and

Adolescents

Dr.lily Dr. Abeer

2.12, 2.13, 3.6, 4.1, 5.6, 5.7, 2.14, 3.7, 7.1

Exam and assignment

Adapting Communication to a

Patient’s Ability to Understand

14th Chapter 6

Communication of bad news

21. Learning Methods and Assignments:

Development of ILOs is promoted through the following teaching and learning methods: (Choose from table below) Interactive Learning

Learning Methodologies:

Instructional Methods Learning Activities (Examples)

Direct Instruction Structured lectures

Indirect Instruction Evidence-based articles

Literature searches and reviews

Interactive Instruction Discussion, role- play assignment

22. Evaluation Methods and Course Requirements:

Opportunities to demonstrate achievement of the ILOs are provided through the following assessment methods and requirements:



QF-AQAC-03.02A


Evaluation Methods

Exams Assigned Points

Midterm 30%

Quiz 10%

Assignment 10%

Final Exam: (Semester week according to the university regulations) 50%

Total 100%

23. Course Policies:

A- Attendance policies:

Students must attend all classes of this course.

Any student with absence of 15% of the classes of any course, will not be allowed to sit for the final exam and will be given the university zero (F grade) in this course.

In the case (b) above, if a student submits an official sick report authenticated by university clinic or an accepted excuse by the Dean of his/her faculty, the student will be considered as withdrawn from the course, and a "W" will be shown in the transcript for this course.

Students are not allowed to come late to classes. Any student coming late will not be allowed to attend the class and he/she will be marked absent.

B- Absences from exams and handing in assignments on time:

Failure in attending a course exam other than the final exam will result in zero mark unless the student provides an official acceptable excuse to the instructor who approves a make up exam.

Failure in attending the final exam will result in zero mark unless the student presents an official acceptable excuse to the Dean of his/her faculty who approves an incomplete exam, normally scheduled to be conducted during the first two weeks of the successive semester.

Assignments and projects should be submitted to the instructor on the due date.

C- Health and safety procedures:

Students should comply with the Faculty of Nursing policies regarding pre-hospital training immunizations. Students should comply with the training areas policies regarding infection control, general precautions, and patient isolation.

D- Honesty policy regarding cheating, plagiarism, misbehavior:

Cheating, plagiarism, misbehaviour are attempts to gain marks dishonestly and includes; but not limited to:

Copying from another student’s work.

Using materials not authorized by the institute.

Collaborating with another student during a test, without permission.

Knowingly using, buying, selling, or stealing the contents of a test.

Plagiarism which means presenting another person’s work or ideas as one’s own, without attribution.



QF-AQAC-03.02A


Using any media (including mobiles) during the exam

The participation or the commitment of cheating will lead to applying penalties according

to the University of Jordan Students’ Discipline rules and regulations No. (94, 49, 47,27,

29): http://units.ju.edu.jo/ar/LegalAffairs/Regulations.aspx

E- Examination Instructions for Students

Bring with you full exam requirements (blue pen, pencils, sharpener, eraser, calculator etc.), borrowing from others is not allowed.

Do not bring any material related to the exam

Do not bring your mobile phone to the Exam room

Be in the exam room at least 10 minutes before exam starting time

It’s not allowed to enter the exam room late. In case of coming late you have to contact the course coordinator immediately

It’s not allowed to leave the Exam room before the end of the END OF AT LEAST ONE-THIRD OF THE EXAM TIME.

Write your name and university number on the exam paper and computerized sheet using Blue pen only.

Use pencil ONLY to shade your answers on the computerized answer sheet.

Do not leave examination room except under exceptional circumstances at the discretion of the Senior Invigilator and you should be accompanied by an invigilator, if needed.

For Re-exam issue refer back to the university rules.

F- Grading policy:

A grade of (D) is the minimum passing grade for the course.

Mark Range Grade

TBD TBD

TBD TBD

TBD TBD

TBD TBD

TBD TBD

TBD TBD

TBD TBD

TBD TBD

TBD TBD

TBD TBD

TBD TBD

TBD TBD

http://units.ju.edu.jo/ar/LegalAffairs/Regulations.aspx



QF-AQAC-03.02A


G- Available university services that support achievement in the course:

24. Required equipment:

25. References:

A- Required book (s), assigned reading and audio-visuals: McCorry, L. K., & Mason, J. (2011). Communication skills for the healthcare professional. Wolters Kluwer Health/Lippincott Williams & Wilkins. Berna. A, Snyder. S., (2016) Kozier and ERB’s. Fundamentals of Nursing Concepts, Process, and Practice (10th Ed). Pearson/ printice Hall. New Jersy (394-429)

RCNi.com Copyright © 2015 RCNi Ltd. All rights reserved. https://www.researchgate.net/publication/276319464 B- Recommended books, materials, and media:

• Arnold, E. C., & Boggs, K. U. (2015). Interpersonal Relationships-E-Book: Professional Communication Skills for Nurses. Elsevier Health Sciences.

• Parbury, J. (2010) Patient & person. 4th edition. Churchil livingston an imprint of Elsevier.

C- Electronic resources

Relevant Website and Journals

Database

Website

26. Additional information:



QF-AQAC-03.02A


Name of Course Coordinator: Lily Marmash Signature: Lily Marmash Date: 27/10/2019

Head of curriculum committee/Department: ------------------------- Signature: ---------------------------------

Head of Department: Dr. Abeer Shaheen Signature:

Head of curriculum committee/Faculty: ------------------------- Signature: ---------------------------------

Dean: ------------------------------------------- -Signature: ---------------------------------

Copy to: Head of Department

Assistant Dean for Quality Assurance Course File

Course Syllabus - University of Jordannursing.ju.edu.jo/Lists/Courses/Attachments/32... · The...

Documents

Transcript of Course Syllabus - University of Jordannursing.ju.edu.jo/Lists/Courses/Attachments/32... · The...