Course Outline Operation and Project Management

Department of Business

New Zealand Diploma in Business

Bachelor of Applied Management

NZDB632 Operations Management

AMOM632 Operations Management

Course Outline,

Course Descriptor & Diary

Student Name/ID ....................................................................................

Semester One 2014

Education and Applied Research Division Department of Business

AMOM632 NZDB632 Course Outline Sem 1 2014.docx 24/02/2014 © CPIT

1 COURSE STAFF MEMBERS/ KĀ KAIMAHI

(a) Course Convenor

David Mark Room number S157 Contact number 021 862 497 email: [email protected] Tim Baird Room number O304 Contact number 022 1315 381 email: [email protected]

(b) Moderator

Bruce Smit Wellington Institute of Technology email: [email protected]

(c) Operations Manager

Sue Crichton Room number O104 Contact number 940 8126 email: [email protected]

(d) Academic Manager

Dr Teresa Schwellnus Room number O104 Contact number 940 7502 email: [email protected]

(e) Head of Department

John West Room number O104 Contact number 940 7507 email: [email protected]

2 CLASS HOURS AND TIMES / WĀTAKA

Day Time

Tuesday LG-A Wednesday LG-B

1.00 – 4.00 pm 5.30 - 8.30 pm

Tutorial Friday 2.00 – 3.00 pm



3 COURSE DESCRIPTOR/ KĀ WHAKAMĀRAMATAKA

BAPPMGT AND GRADUATE DIPLOMAS (15 credits) 150 hours of learning time, comprising:

• formal lectures

• assignments

• teacher directed study

• self-directed study

• tutorials

NZDIPBUS AND RELATED DIPLOMAS (20 credits) 200 hours of learning time, comprising:

• formal lectures

• assignments

• teacher directed study

• self-directed study

• tutorials

Prior successful completion of the below prerequisite(s) is recommended for success in this course. It is your responsibility to ensure you have completed the stated prerequisites for courses in which you enrol.

Pre-requisites None

Co-requisites None

Aim

The aim of this course is to give students an understanding of the concepts and analytical methods that contribute to the systematic direction and control of the processes that transform inputs into completed goods and services. Operations management focuses on the management of people and resources through systematic management and feedback. Students will gain introductory knowledge and experience of an operation’s contribution to the macro-management environment

LEARNING OUTCOME ONE

Students will appraise the nature of operations management in a given situation.

Key elements

a) Operations management:

role: o relationship to other main organisational functions o importance

types, at least one of: o job o batch o mass o continuous

environmental factors: o strategic options, at least one of:

cost quality responsiveness.

LEARNING OUTCOME TWO

Students will explain quality management, and apply quality management techniques to improve operations in a given situation.

Key elements

a) Quality management:

definition(s) of quality, at least one of but not limited to: o fitness for purpose o compliance o value

importance, at least one of but not limited to: o costs



o benefits

o productivity

o quality management features

approach(es), at least one (for example, TQM).

b) Quality management techniques:

the seven tools, including Statistical Process Control and at least one other

benchmarking.

LEARNING OUTCOME THREE

Students will select and justify appropriate facilities to ensure efficient provision of a product.

Key elements

a) Facility location, at least one technique.

b) Design:

product: o multi-disciplinary approach

o development process

layout, at least one of: o process

o repetitive

o product

job.

LEARNING OUTCOME FOUR

Students will discuss the role of project management, and apply appropriate project management techniques in a given situation.

Key elements

a) Project management:

role: o project manager

o project

techniques: o work breakdown structure

o network analysis (for example, PERT/CPM):

completion date

float/slack

critical path.

LEARNING OUTCOME FIVE

Students will discuss performance management and determine appropriate performance measures for an operations system(s).

Key elements

a) Performance management:

management controls

strategic objectives.

b) Performance measure(s), at least one but not limited to:

standard times

costs

quality

productivity.



LEARNING OUTCOME SIX

Students will understand capacity management, apply techniques relating to resource planning, and recommend appropriate actions in a given situation.

Key elements

a) Capacity management:

capacity calculation:

o design

o effective

o utilisation

strategies, at least one of: o influencing the demand

o level

o chase

o sub-contract

o casual labour.

b) Techniques:

forecasting: o models, at least one of:

simple moving average

weighted moving average

regression

exponential smoothing

o errors, at least one of: MAD

MSE

MFE

MAPE

production planning, including Master Production Schedule and at least one of: o MRP

o EDD

o Johnson’s rule

o services:

activity scheduling.

LEARNING OUTCOME SEVEN

Students will apply an understanding of supply chain management, inventory management and materials management to given situations.

Key elements

a) Supply chain management:

planning

purchasing

processing

distribution.

b) Inventory management:

order quantity: o fixed period

o variable period

o fixed quantity

o production.

c) Materials management, including but not limited to:

Kanban

JIT.



ASSESSMENT WEIGHTINGS

Learning outcomes Assessment weighting %

1 Students will appraise the nature of operations management in a given situation.

15

2 Students will explain quality management, and apply quality management techniques to improve operations in a given situation.

25

3 Students will select and justify appropriate facilities to ensure efficient provision of a product.

12

4 Students will discuss the role of project management, and apply appropriate project management techniques in a given situation.

8

5 Students will discuss performance management and determine appropriate performance measures for an operations system(s).

10

6 Students will understand capacity management, apply techniques relating to resource planning, and recommend appropriate actions in a given situation.

15

7 Students will apply an understanding of supply chain management, inventory management and materials management to given situations.

15

TOTAL 100

All learning outcomes must be evidenced; a 10% aggregate variance is allowed.

No Description Assessment Type Pass

Criteria Weighting

Outcomes Assessed

1 Assessment 1 Case Study 50%

Overall

25% 1, 5

2 Assessment 2 Case Study 25% 2, 4

3 Assessment 3 Examination 50% 2, 3, 6, 7

Learning and Teaching Strategies

Lectures: Exploring key concepts and issues in operations management to prepare students for directed learning.

Group Learning/Tutorials: This will take the format of tutorial questions, case studies and learning scenarios encouraging application of principles relating to operations management. Students will develop problem-solving skills and obtain feedback about their progress of learning.

Self-directed study: Students acquire information, understanding and insight into operations management through their own efforts. They will be encouraged and supported to extend their knowledge and understanding by pursuing further text/resources and participating in discussions about questions and issues raised during lectures or tutorial sessions



4 ASSESSMENT SUMMARY

No Assessment Type Weighting Outcomes Assessed

Due Dates

1 Case Study 25% 1, 5 Wednesday 2 April 2014

2 Case Study 25% 2, 4 Wednesday 21 May 2014

3 Examination 50% 2, 3, 6, 7 Friday 27 June 1.30pm – 4.40pm (provisional)

ASSESSMENT INFORMATION PLEASE READ THIS CAREFULLY

The following summary outlines some of the most important information regarding the assessment of your courses. Refer to the student programme handbook or Admissions and Enrolments if you require more details.

1 Tests and Examinations / KāWhakamātautau

Tests and examinations must be sat on the day and time prescribed in the course outline. If you do not sit tests and examinations at these times a blank mark will be recorded. The only exceptions are:

(a) Sitting Tests or Final Examinations at an Alternative Time

Application to sit a test or an examination at a different day/ time will only be considered in exceptional circumstances (vacations are not considered exceptional circumstances), and must be received by the Department on the prescribed application form within 7 working days of the scheduled assessment/exam date. For security reasons, the time arranged will be as close as possible to the time prescribed in the course outline. Application forms are available from The Department Support Administrator, Record Office X111 or Admissions and Enrolments.

(b) Applying for an Aegrotat/Impaired Performance There are two situations where an aegrotat application may be considered:

(i) You have been prevented from sitting a test or examination

due to illness, injury, personal bereavement or other exceptional circumstances;

or

(ii) You have sat a test or examination and believe that your performance has been seriously impaired

Please note that the likelihood of impairment is not, in itself, considered adequate grounds for absence from a test or examination. You must sit the test or examination for which the aegrotat will apply, if at all possible. Special facilities can be provided for candidates who are unable to sit the test or examination under normal conditions.



For your application to be accepted, you must prove that the circumstances which gave rise to the application were beyond your control and were not related to the assessment (especially in the case of a stress related illness). Notification of the intent to apply for an Aegrotat/Impaired Performance must be made to the Department within 24 hours of the assessment. The Aegrotat/Impaired Performance application must be made on the prescribed form and returned within seven calendar days of the original assessment date. Application forms are available from The Department Support Administrator, Record Office X111 or Admissions and Enrolments.

2 Assignments / KāMahi

Assignments must be submitted by the due date and time prescribed in the course outline. The instructions for submitting assignments will be described on each assignment. A signed assignment cover slip must accompany all material submitted. (Available near the Department assignment drop box). You should retain a copy of all assignments until final grades are released. If you do not submit an assignment by the due date and time indicated, you will be penalised by 10% of the mark awarded for each period of 24 hours or part thereof commencing from the due date and time. The only exception is where an application for an extension has been accepted by the course convenor.

Extensions to Due Dates An application form is available from your Department Support Administrator or Records X111. and must be completed with supporting evidence and submitted to the course convenor in advance of the due date and time. An extension is at the discretion of the course convenor.

3 Dishonest Practice and Breach of Instructions (including Plagiarism) / TeMahiTinihaka)

Unfortunately, every semester there are incidences of dishonesty or breaches of instructions in assessment activities. These are most common in assignment work. To help you avoid these situations, please note the following: The conditions under which a particular assessment is submitted are stated when the assignment is issued. When you submit your assignment you must sign a statement on the assignment coversheet confirming that you have met the assignment conditions. It is important to remember that when an assessment is stated as an “individual” assignment, there can be no part of it that is the same as the work of another student, this semester or in the past.



5 REFERENCE TO STUDENT HANDBOOKS / KĀ PUKAPUKA ĀWHINA TAUIRA

Students should obtain a copy of the following

CPIT Student Handbook

Programme Handbook Each of these contains information for students about a range of policies and procedures including:

Recognition of Prior Learning (RPL)

Aegrotat Applications/Impaired Performance/Alternative Assessment Times

Dishonest Practices 6 REQUIRED AND RECOMMENDED TEXT / KĀ TUHIKA HIAHIATIA

Heizer, J., & Render, B. (2013).Operations management (11th ed.). Saddle River,

New Jersey: Pearson Prentice Hall.

7 LEARNING STUDY RESOURCES/ KĀ RAUEMI AKO

Learning and Study Resources – to assist you in your study http://library.cpit.ac.nz/ Moodle – for course resources http://moodle.cpit.ac.nz Timetable Online – to find out rooms, staff members, etc https://ebs4portal-live.cpit.ac.nz/

https://ebs4portal-live.cpit.ac.nz/



8 COURSE DIARY/ WĀTAKA

Week Commencing Topic Reference

1 24 February

Course Introduction Operations Management Overview

No Tutorial

Chapter 1

2 3 March Operations Strategy in a Global Environment Chapter 2

3 10 March

Performance Management (this is not specifically covered in the text book)

Calculations: Standard times & productivity

Handout

4 17 March Project Management Chapter 3

Friday 28 March Graduation Day Please check with your tutor if you have class

5 24 March Forecasting

Design of Goods & Services

Chapter 4 Chapter 5

6 31 March Managing Quality Assignment 1 due

Chapter 6

7 7 April Managing Quality cont….

Statistical Process Control

Chapter 6s

8 14 April Process Strategy Capacity Planning No Tutorial

Chapter 7 Chapter 7s

No Classes Friday 18 April Good Friday Term Break Monday 21 April – Friday 2 May

9 5 May Location Strategy Chapter 8

10 12 May Layout Strategy

Job Design - Work Measurement

Chapter 9 Chapter 10

11 19 May Supply Chain Management

Assignment 2 due

Chapters 11 and 11s

12 26 May Inventory Management Chapter 12

No Classes Monday 2 June Queens Birthday Holiday

13 2 June Production Planning

MRP

Chapter 13 Chapter 14

14 9 June JIT, Lean Manufacturing Class Revision

Chapter 16

15 16 June Study Week

16 23 June FINAL EXAM: Friday 27 June 2014 1.30pm – 4.40pm (provisional)

17 30 June Exam Week

Course Outline Operation and Project Management

Documents

Transcript of Course Outline Operation and Project Management