COURSE DESIGN

Course Title : COMPUTER HARDWARE SERVICING NCII

Nominal Duration : 392 HOURS

Course Description : This course is designed to develop knowledge, skills, and attitudes of a Computer Service Technician in accordance with industry standards. It covers basic and common competencies such as installing, maintaining, configuring, and diagnosing computer systems and networks.

Course Outcomes:

Upon Completion of the course, the trainees/students must be able to:

Obtain and convey workplace information Complete relevant work related documents. Participate in workplace meeting and discussion. Describe and identify team role and responsibility in a team. Describe work as a team. Integrate personal objectives with organizational goals Set and meet work priorities Maintain professional growth and development Identity hazards and risks Evaluate hazards and risks Control hazards and risks Maintain occupational health and safety awareness Assess quality of received materials Assess own work Engage in quality improvement Plan and prepare for tasks to be taken / undertaken Input data into computer Access information using computer Produce output/data using computer systems Use basic functions of a Web browser to locate information Maintain computer equipment and systems Select measuring instruments Carry out measurements and calculation Maintain measuring instruments Identify different kinds of technical drawings Interpret technical drawing Prepare / Make changes on electrical / electronic schematics and drawings Plan and prepare for tasks to be undertaken Prepare hand tools Use appropriate hand tools and test equipment Maintain hand tools

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Plan and prepare for termination/connection of electrical wiring/electronics Circuits

Terminate/connect wiring/electronic circuits Test termination/connections of electrical wiring/electronics circuits Plan and prepare for installation Install equipment / device system Conduct test Plan and prepare for diagnosis of faults of computer systems Diagnose faults of computer systems Repair defects in computer systems and networks Test systems and networks Plan and prepare for configuration Configure computer systems and networks Inspect and test configured computer systems and networks Plan and prepare for the maintenance of computer systems and networks. Maintain computer systems Maintain Network systems Inspect and test configured/repaired computer system and networks

Entry Requirements:

Candidate/ trainee must posses the following qualifications, must be: Able to communicate both oral and written Physically and mentally fit. With good moral character. Can perform basic mathematical and logical computations. Analytical and logical thinking

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COURSE STRUCTUREUnit of

competencyModule Title

Module Contents No. of Hours

BASIC Communication

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1. Participate in workplace communication

1.1 Participating in workplace environment

1.1.1 Parts of speech1.1.2 Sentence construction1.1.3 Effective

communication1.1.4 Basic mathematics1.1.5 Technical writing1.1.6 Types of forms

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2. Work in team environment

2. 1 Working in team environment

2.1.1 Team role.2.1.2 Relationship and

responsibilities2.1.3 Role and

responsibilities with team environment.

2.1.4 Relationship within a team.

. Communication process2.1.5 Team structure/team

roles2.1.6 Group planning and

decision making

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3) Practice career professionalism

3.1 Practicing career professionalism

3.1.1Personal development-social aspects: intra and interpersonal development

3.1.2.Organizational goals3.1.3.Personal hygiene and

practices3.1.4.Code of ethics3.1. 5 Organizational Key

Result Areas (KRA)3.1.6 Work values and ethical

standards3.1.7 Company policies on the

use and maintenance of equipment

3.1.8 Qualification standards

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3.1.9 Gender and development (GAD) sensitivity

3.1.10 Professionalism in the workplace

3.1.11.List of professional licenses

4) Practice occupational health and safety

4.1 Practicing occupational health and safety

4.1.1 Identity hazards and risks4.1.2 Evaluate hazards and

risks4.1.3 Control hazards and risks4.1.4 Maintain occupational

health and safety awareness

4.1.5 Hazards and risks identification and control

4.1.6 Organizational safety and health protocol

4.1.7 Threshold limit value (TLV)

4.1.8 OHS indicators4.1.9 TLV table4.1.10 Philippine OHS

standards4.1.11 Effects of hazards in the

workplace4.1.12 Ergonomics4.1.13 EGG Regulations4.1.14 Safety regulations4.1.14.1 Clean air act4.1.14.2 Electrical and fire

safety code4.1.14.3 Waste management4.1.14.4 Disaster preparedness

and management4.1.15 Contingency measures

and procedures4.1.16 Operational health and

safety procedure, practices and regulations

4.1.17 Emergency-related drills and training

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Unit of competency

Module TitleModule Contents

No. of Hours

COMMON 54

1. Apply Quality Standards

1.1 Applying quality standards

1.1.1 Reading skills required to interpret work instruction

1.1.2 Workplace standards and specifications

1.1.3 Procedures in obtaining and carrying out work instructions

1.1.4 Quality checking procedures

1.1.5 Fault identification and reporting

1.1.6 Safety and environmental aspects of production process

1.1.7 Carry out work in accordance with policies and procedures

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2. Perform computer operations

2. 1 Performing computer operations

2.1.1 Reading and comprehension skills required to interpret work instructions and to interpret basic user manuals

2.1.2 OH and S principles and responsibilities2.1.3 Main types of computers

and basic features of different operating systems

2.1.4 Main parts of a computer2.1.5 Storage devices and basic

categories of memory2.1.6 Relevant types of software2.1.7 General security, privacy

legislation and copyright2.1.8 Relevant types of software2.1.9 Communication skills to

identify lines of communication, request advice, follow instructions and receive feedback

2.1.10 Storage devices and basic

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categories of memory2.1.11 Basic ergonomics of

keyboard and computer user

2.1.12 Relevant types of software2.1.13 Business Application2.1.14 System software2.1.15 Basic ergonomics of

keyboard and computer user

2.1.16 Relevant types of software2.1.17 Computer peripherals2.1.18 Storage devices and basic

categories of memory2.1.19 Web surfing2.1.20 Web browsers2.1.21 Search engines2.1.22 URLS and keywords2.1.23 Links2.1.24 Bookmarking2.1.25 Security measures2.1.26 Anti-virus

software/programs2.1.27 File Management

3. Perform mensuration and calculation

3.1 Performing mensuration and calculation

3.1.1 Types of components and object to be identified

3.1.2 Knowing the correct specifications of the relevant sources

3.1.3 Identify the necessary measuring tools in selecting the job requirements

3.1.4 Reading skills required to interpret work instruction

3.1.5 Communication skills3.1.63.1.7 Identifying appropriate

measuring instruments to be used.

3.1.8 Use accurate measurements for the tasks given.

3.1.9 Using the four fundaments of mathematical operations

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3.1.10 Introducing proper procedure in calculating fractions, percentages, and mixed numbers to perform in the given tasks.

3.1.11 Reading skills required to interpret work instruction

3.1.12 Reading skills required to interpret work instruction

3.1.13 Communication skills3.1.14 Using appropriate

instruments tools to avoid damage.

3.1.15 Proper procedure in cleaning up the workplace before and after using

3.1.16 Identifying the proper storage of the instruments to be kept that met the manufacturer’s specifications and standard to avoid damage in mismatching.

3.1.17 Reading skills required to interpret work instruction

3.1.18 Communication skills

4. Prepare and interpreting technical drawing

4.1 Preparing and interpreting technical drawing

4.1.1 Drawing conventions4.1.2 Symbols4.1.3 Dimensioning conventions4.1.4 Markup / Notation of

drawings4.1.5 Reading skills required to

interpret work instructions4.1.6 Skills in interpreting

electrical / electronic signs and symbols

4.1.7 Mathematics4.1.8 Communication skills

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5. Using hand tools

5.1 Using hand tools

5.1.1 Identifying appropriate hand tools

5.1.2 Identifying tasks5.1.3 Selecting appropriate hand

tools5.1.4 Operation of hand tools

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5.1.5 Function of hand tools5.1.6 Common faults of hand

tools 5.1.7 Safety requirements of

hand tools5.1.8 Preparing tools5.1.9 Function of tools5.1.10 Safety requirements of

tools5.1.11 Proper used of tools 5.1.12 Creating report for

malfunctions, unplanned or unusual events

5.1.13 Maintenance of tools5.1.14 Storage of tools5.1.15 Standard operational

procedures, principles and techniques in maintaining a tools

6. Terminate and

connect Electrical Wiring and Electronics Circuit

6.1 Terminating and connecting Electrical Wiring and Electronics Circuit

6.1.1 Identified the materials needed to perform the given specification

6.1.2 Used appropriate tools and equipment as required in the given tasks

6.1.3 Prior planning to perform the specific guidelines and procedures

6.1.4 Ensuring the accuracy and correctness of electrical/wiring and electronics connections to be used and placed in the worksite.

6.1.5 Reading skills required to interpret work instruction

6.1.6 Communication skills6.1.7 Provide necessary safety

procedures in using tools and appropriate protective equipment in the worksite.

6.1.8 Tasks given are based to standards procedures in accordance with the safety requirements.

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6.1.9 Identifying appropriate methods in terminating connection are according to prescribed standards.

6.1.10 Using proper sequence of operation

6.1.11 Jobs performance must be in accordance with the standard procedures.

6.1.12 Reading skills required to interpret work instruction

6.1.13 Communication skills6.1.14 Using of appropriate tools

in testing of the different circuits connected to ensure the validity and conformity of the connection

6.1.15 Identify the accurate tools to checked the specified wiring circuits

6.1.16 Reading skills required to interpret work instruction

6.1.17 Communication skills6.1.18 Responding as compliance

with the standard established procedures

COURSE STRUCTUREUnit of

competencyModule Title

Module Contents No. of Hours

CORE 320

1. Install computer systems and networks

1.1 . Install computer systems and networks

1.1.8 Safety procedures 1.1.9 Basic terms, concepts,

functions and characteristics of PC hardware components

1.1.10 Structure of operating systems

1.1.11 Familiarization with the various computer systems’ components and peripherals

1.1.12 System configuration/ settings of computer

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systems and devices1.1.13 Basic computer

configuration set up1.1.14 System’s specifications1.1.15 Identifying common

symptoms and problems associated with each devices

1.1.16 Troubleshooting and isolating PC hardware problems

1.1.17 Diagnosing and troubleshooting hardware conflicts

1.1.18 Knowledge in installing peripherals, network devices and other I/O devices

2. Diagnose and troubleshoot computer systems

2. 1 Diagnosing and troubleshooting computer systems

2.1 Different types of computer systems error.

2.2 Software as tools for diagnosing computer systems.

2.3 Hand tools and its uses.2.4 Procedures in diagnosing

computer systems2.5 Safety precautions2.6 Parts and functions of

computer system2.7 Software ( operating system,

application software)2.8 Electrical theory2.9 Computer monitors2.10Techniques for diagnosing

computer system2.11Proper repairing/replacing

procedures of different components

2.12Wiring techniques2.13Power supplies2.14Determining defective

components2.15Basic networking2.16Guidelines for testing

computer system2.17Advance networking2.18Computer systems operation

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2.19Digital electronics2.20Communications

3. Configure computer systems and networks

3.1 Configuring computer systems and networks

3.1.1 Inspecting work instructions according to job requirements.

3.1.2 Planning and preparing of standard operating procedures

3.1.3 Occupational health and safety

3.1.4 Configuring system and networks

3.1.5 Procedures in using the tools and equipments

3.1.6 Occupational health and safety

3.1.7 Testing normal function of systems and networks

3.1.8 Procedures in checking the faults or problems

3.1.9 Procedures in configure systems and networks

3.1.10 Occupational health and safety

3.1.11 Inspection of systems and networks with manuals

3.1.12 Making documents and reports

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4. Maintain computer systems and networks

4.1 Maintaining computer systems and networks

4.1.9 Plan/conduct maintenance procedures according to job requirements.

4.1.10 Safety measures are observed at all times.

4.1.11 Identify and diagnose faulty system.

4.1.12 Prepare tools and test equipments.

4.1.13 Identify or obtain PC specifications and schematic diagrams.

4.1.14 Identify or obtain Network functions and specifications.

4.1.15 Procedures in maintaining

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computer systems are followed

4.1.16 Safety measures are observed.

4.1.17 Diagnose and identify faulty systems.

4.1.18 Run diagnostics software.4.1.19 Repair or replace faulty

system4.1.20 Burn-in or test repaired or

replaced computer system4.1.21 Procedures in maintaining

network systems are followed

4.1.22 Safety measures are observed.

4.1.23 Diagnose and identify faulty systems and cables.

4.1.24 Run diagnostics software.4.1.25 Repair or replace faulty

systems and cables.4.1.26 Burn-in or test repaired or

replaced network system.4.1.27 Check the

maintained/serviced computer systems to ensure safe operation.

4.1.28 Run or conduct computer to computer communications.

4.1.29 Connect to the internet if necessary.

4.1.30 Burn-in serviced or replaced components.

4.1.31 Return computer to networking area.

4.1.32 Document the task undertaken.

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COMPETENCY ANALYSIS

This table present the number of modules developed in a particular unit of competency

Unit of CompetencyNumber of Modules

Total

BASIC1. Participate in workplace communication2. Work in team environment3. Practice career professionalism4. Practice occupational health and safety

procedures

1111

1111

4COMMON

1. Apply Quality Standards2. Perform computer operations3. Perform mensuration and calculation4. Prepare and interpreting technical drawing5. Using hand tools6. Terminate and connect Electrical Wiring and

Electronics Circuit

111111

111111

6CORE

1. Install computer systems and networks2. Diagnose and troubleshoot computer systems3. Configure computer systems and networks4. Maintain computer systems and networks

1111

1111

4TOTAL 14

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RESOURCES

Tools Equipment Materials

Item Item ItemOperating System Hubs/switches UTP Cat. 5 cablesApplication program CDROMs UTP Cat.3 cablesComponents / Dividers Modem/router RJ 45 modular plugOscilloscope Printers Learning ManualsRulers Hubs Work InstructionT-square Server Hand-outsCalculator Peripherals Board markerMulti-tester Desktop Computers White boardSoldering gun Schematic diagramsPliers ChartsCutters Block diagramsScrew drivers Layout plansGoggles Location PlansGloves Instrumentation diagramsProtractor Loop diagramsSteel rule System Control diagramsLAN tester Drawing boardsUtility softwaresAnti-static wrist wrapMasksCrimping toolsFlashlightsSharp pointed tweezersMirror (inspection)Soldering gun

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ASSESSMENT METHOD:

1. Hands on2. Direct observation3. Practical Demonstration4. Oral and Written Exam

COURSE DELIVERY:

1. Lecture-Demonstration2. Self-paced instruction3. Group discussion

TRAINER’S QUALIFICTION (TQ II)

COMPUTER HARDWARE SERVICING NCII

Must be a holder of Computer Hardware Servicing NCIII or equivalent available qualification

Must have completed Training Methodology II (TM II) Must be physically and mentally fit *Must have at least 2 years relevant job/industry experience

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