Course Catalog 2016 - 17

Facilitator: Narender Sharma

Corporate Trainings and Management Education

Contacts:- Call: +91-9468267324, +91-8684861131, WhatsApp: +91-9468267324

E-mail: [email protected] , [email protected]

Websites: www.shakehandwithlife.in , www.shakehandwithlife.puzl.com ,

In-Person Contact:- 6/175, Barahi Road, Hanuman Mandir Wali Gali, Bahadurgarh, Hr. India – 124507

mailto:[email protected]


http://www.shakehandwithlife.in/

http://www.shakehandwithlife.puzl.com/

Shakehand with Life Corporate Trainings and Management Education

Call: +91-9468267324, +91-8684861131, WhatsApp: +91-9468267324

E-mail: [email protected], [email protected],

Websites: www.shakehandwithlife.in, www.shakehandwithlife.puzl.com,

In-Person contact: 6/175, Barahi Road, Hanuman Mandir Wali Gali, Bahadurgarh, Hr. India – 124507

Lock the dates to organize in house training at company site.

Call: +91-9468267324 or E-mail: [email protected]

Course Catalog 2016-17, is the overview of various corporate trainings courses for our deemed

clientele, so that they can lock the dates for in-house training facilitation at company site in the

year of 2016-17.

Objective:-

To skill and improve the knowledge level of the junior, middle and senior personnel in

management and engineering on various quality management tools and methodologies which

no doubt help the organization to reduce the cost of poor quality by focus on process and

efficiency improvement, defect reduction, and customer complaints.

Consulting on the projects of cost saving, quality improvement and efficiency improvement

while analyzing the data by the project teams to draw the tangible results in favour of the

organization.

Facilitator:-

Training and consultancy is facilitated by Mr. Narender Sharma.

Mr. Narender Sharma has been working as freelance trainer and consultant since May 2014.

He is a certified 6Sigma Green Belt, MBA production and operation management with total of

18years cross industry experience including 13years in quality control in a leading container

glass manufacturing organization.

Facilitating in-house and open house trainings from executive level to top management, future

managers in MBA/B.E./B.Tech./UG/PG.

Trained and educated +500 corporates and management students.

For detailed profile of Mr. Narender Sharma please call 09468267324 or mail;

[email protected]

Training methodology and content:-

Detailed study material of the coursework

Pre and post training learning evaluation.

Focus on implementation level of every training

Attention to every individual participant

Play way learning methodology

Hands on exercises

Industry based examples

Case study

Focus on team work and problem solving

Project work

Post training consultancy








Call: +91-9468267324, +91-8684861131, WhatsApp: +91-9468267324






7 QC Tools and SPC Trainer: Narender Sharma Batch Size: 18-20 participants

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Course Overview

Introduction

One of the best technical tool for improving product and service quality is Statistical Process Control (SPC). There

are seven fundamental tools using which the SPC can implement at workplace in manufacturing and service

industries. The tools not only control the process but also improve the capability of the process. The tools are very

high in demand in almost every kind of manufacturing and service industry to maintain the quality at par of the

product and service delivery. The application of these tools are realized as reduced cost of poor quality, customer

satisfaction, on time service delivery, higher production efficiency etc

Key Concepts:-

7 QC Tools

Mathematical definition and dimensions of quality

SIPOC

7 Quality Control Tools

1. Process flow chart

2. Check sheet

3. Histogram

4. Pareto diagram

5. Cause and Effect diagram

6. Scatter chart

7. Control charts Statistical Process Control (SPC)

SPC and its basic concepts

Causes of variation

Concept of Normal curve in SPC

Process capability Indices Cp and Cpk analysis

Pre-requisites:-

Basic knowledge of mathematics and statistics

Participants:-

Junior, middle, and senior level personnel from every department can participate.

Happy Learning







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PDSA Cycle and A3 Trainer: Narender Sharma Batch Size: 18-20 participants

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Course Overview

Introduction

Dr. Deming an American quality guru, encouraged the Japanese to adopt a scientific approach to problem solving, which

later became known as the Deming or Plan-Do-Check-Act (PDCA) cycle. Subsequently, Deming replaced “Check” by

“Study”, as that word reflects the actual meaning more accurately. A3 is the reporting document of PDSA.

Key Concepts:-

PDSA Cycle

Meaning of PDSA Cycle

Objective of PDSA cycle

PDSA cycle as Problem solving method

7 Phases of problem solving method

Phase 1: Identify the opportunities Phase 2: Analyze the current process Phase 3: Develop the optimal solution Phase 4: Implement changes Phase 5: Study the result Phase 6: Standardize the result Phase 7: Plan for future

A3; Reporting document of PDSA

What is A3?

A3 Thinking

How to overlay PDSA cycle on A3 document?

Different section of A3 document

Theme section

Background section

Current condition/ problem statement

Goal statement section

Root cause analysis

Countermeasures section

Effort confirmation section

Follow-up actions section

Pre-requisites:-

Working knowledge of 7 QC Tools and SPC

Participants:-


Happy Learning







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Quality Costs or COPQ Trainer: Narender Sharma Batch Size: 18-20 participants

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Course Overview

Introduction

The efficiency of a business is measured in terms of dollars. The cost of poor quality can add to the other costs used in

decision making, such as maintenance, production, design, inspection, sales, and other activities. This cost is no different

than other costs. It can be programmed, budgeted, measured, and analyzed to help in attaining the objectives for better

quality and customer satisfaction at less cost. A reduction in quality costs leads to increased profit.

Key Concepts:-

Quality Costs; Meaning and definition

Categories and Elements of COPQ

Collection and reporting COPQ

Collection system design

Quality cost bases

Quality cost report

Analysis of COPQ

Optimizing costs

Quality improvement strategy

Reducing failure costs

Invest in the ‘Right” prevention activities

Reduce appraisal costs

Continuous evaluation and prevention efforts

Program implementation of COPQ

Pre-requisites:-


Participants:-


Happy Learning







Call: +91-9468267324, +91-8684861131, WhatsApp: +91-9468267324






New 7 QC Tools Trainer: Narender Sharma Batch Size: 18-20 participants

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Course Overview

Introduction

Unlike fundamental 7 QC Tools, New 7 QC Tools do not use hard statistical data but rely on subjective information,

useful in process improvement, cost reduction, policy deployment, transform the customer requirement into measureable,

new product development and prioritization of issues

Key Concepts:-

Basic Management tools

Why-Why Analysis

Nominal group technique

Brainstorming

New 7 QC Tools

1. Affinity diagram: Generate a large number of issues/ideas

2. Interrelationship diagram: Clarifies the interrelationship of many factors of a complex situation

3. Tree diagram: Reduce any broad objective into increasing level of details

4. Matrix diagram: Analyze and rate the relationship among two or more variables

5. Prioritization matrix: Prioritize issues, based on weighted criteria using a combination of tree and

matrix diagram

6. Process decision and program chart (PDPC): Avoids surprises and identifies possible

countermeasures

7. Activity network diagram: Schedule project efficiently

Pre-requisites:-

Basic mathematics skills

Participants:-


Happy Learning







Call: +91-9468267324, +91-8684861131, WhatsApp: +91-9468267324






Measurement System Analysis Trainer: Narender Sharma Batch Size: 18-20 participants

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Course Overview

Introduction

Decisions are based on data in quality. This data is collected with help of a defined measurement system of the

organization comprises of Gage, Operator and Part, hence it is required that the said measurement system is really

good to make good decision. Measurement system analysis confirms adequacy of measurement system. A

measurement study tests and scores the gage and operator. The gage is scored on Repeatability and the operator is

scored on Reproducibility. Whereas the part to part error is introduced by the process and measured by the part

variation. The combined analysis of the error introduced by the Gage, Operator, and Part in the measurement is

called the Measurement system analysis.

Key Concepts:-

Basics of MSA

What is measurement study?

When to use MSA?

Sources of variation in measurement

How do measurement errors impact?

Causes of measurement variation Components of Measurement System Analysis (MSA)

Resolution or Discrimination

Measurement error

Bias

Gage R&R

Linearity

Stability

Calibration plot

Attribute R&R

Pre-requisites:-


Participants:-

Junior, middle, and senior level personnel of engineering, quality, production, and maintenance can participate.

Happy Learning







Call: +91-9468267324, +91-8684861131, WhatsApp: +91-9468267324






KAIZEN Trainer: Narender Sharma Batch Size: 18-20 participants

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Course Overview

Introduction

KAIZEN is a Japanese word KAI and ZEN. KAI means change and ZEN means better. Therefore KAIZEN means

change for better. It implies continuous improvement. KAIZEN is a Japanese word for the philosophy that defines

management’s role in continuously encouraging and implementing small improvements involving everyone.

“If you are content with the best you have done, you will never do the best you can do.”

Key Concepts:-

Meaning of KAIZEN

Foundations of KAIZEN

Fundamentals of Improvement

Avenues for KAIZEN

Focus of KAIZEN

Value added and non-value added activities

MUDA, MURI, MURA

Material Handling

SOP

Five ‘S’

Visual Management

Just in Time

POKA-Yoke

Team work

KAIZEN practices

Tools for KAIZEN

Strategy for KAIZEN implementation

Factors of employee involvement in KAIZEN

Success mantra of KAIZEN

Pre-requisites:-


Participants:-


Happy Learning







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Quality Control Circle Trainer: Narender Sharma Batch Size: 18-20 participants

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Course Overview

Introduction

Quality control circle is a form of participative management. It is based on the concept that suggestions affecting the

work place should come from those who perform the work and who have the greatest knowledge about the job. Quality

circle is a problem solving technique in group.

Key Concepts:-

Meanings and Objectives of QCC

Characteristics of QCC

Organization of QCC

Role of Member

Role of Leader

Role of Facilitator

Role of Management

Problem Solving tools for QC Circles

Essentials of QCC’s

Implementation of QCC’s

Evaluation of feasibility

General awareness programs

Planning and organization of circles

Orientation and facilitator and leaders

Adoption of circles

Monitoring and review of activities

Pre-requisites:-

Working knowledge of 7 QC Tools

Participants:-


Happy Learning







Call: +91-9468267324, +91-8684861131, WhatsApp: +91-9468267324






Five ‘S’ Trainer: Narender Sharma Batch Size: 18-20 participants

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Course Overview

Introduction

Japanese factories are well-known for their cleanliness and orderliness. This results from their ability to instill a sense of

responsibility and discipline into their workers, particularly at the plant level.

The logic behind the 5-S practices is that organization, neatness, cleanliness, standardization, and discipline at the

workplace are basic requirements for producing high quality and services, with little or no waste, and with high

productivity. Instead, Five S are the basic requirements for lean manufacturing.

Key Concept:-

Introduction of 5-S

Meaning and implementation of;

Seiri : Sort out

Seiton : Set in Order

Seiso : Shine

Seiketsu : Standardization

Shitsuke : Sustain (Self-Discipline)

Safety; the 6th ‘S’

Objectives of 5-S Practice

Benefits of 5-S Practice

Five 'S' Practice in Office

The 'One-is-Best' campaign

Implementation of Five-‘S’ at workplace

Five-‘S’ audit

Pre-requisites:-

General Management skills, recommended for everyone in the organization

Participants:-


Happy Learning







Call: +91-9468267324, +91-8684861131, WhatsApp: +91-9468267324






FMEA Trainer: Narender Sharma Batch Size: 18-20 participants

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Course Overview

Introduction

Failure Mode and Effect Analysis (FMEA) is an analytical technique (a paper test) that combines the technology and

experience of people in identifying foreseeable failure modes of a product or process and planning for its elimination.

Key Concepts:-

Understanding Failure Mode and Effect Analysis (FMEA)

Requirements and Benefits of FMEA

Types of FMEA

Process FMEA

Design FMEA

Stages of FMEA

Reliability and its calculation

FMEA Document

Cause-Failure-Effect Relation

Key factors of FMEA

Potential failure mode

Potential effect(s) of failure

Severity

Classification

Potential causes of failure

Occurrence

Current control

Detection

RPN

Corrective and Preventive action (CAPA)

Pre-requisites:-

Working knowledge of 7 QC Tools

Participants:-


Happy Learning







Call: +91-9468267324, +91-8684861131, WhatsApp: +91-9468267324






Correlation and Regression Analysis Trainer: Narender Sharma Batch Size: 18-20 participants

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Course Overview

Introduction

The correlation refers to the statistical technique used in measuring the closeness of the relationship between variables,

whereas the regression is the study of the nature of relationship between the variables so that one may be able to predict

the unknown value of one variable for a known value of another variable.

Key Concepts:-

Correlation Analysis

Meaning, Utility and types of correlation

Degree of correlation

Scatter diagram

Coefficient of Correlation and its measurement

Properties of coefficient of correlation

Karl Pearson’s Coefficient of correlation

Sprearman’s Rank correlation

Coefficient of Determination

Regression Analysis

Meaning, Utility and types of regression analysis

Difference between Correlation and Regression

Regression Lines

Regression Equations

Regression Coefficients and its measurements

Properties of Regression coefficients

Pre-requisites:-

Working knowledge of 7 QC Tools and SPC or Basic statistics knowledge

Participants:-


Happy Learning







Call: +91-9468267324, +91-8684861131, WhatsApp: +91-9468267324






Quality Function Deployment (QFD) Trainer: Narender Sharma Batch Size: 18-20 participants

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Course Overview

Introduction

Quality function deployment is a planning tool used to fulfil customer expectations through translation of customer

expectations into technical or engineering characteristics. House of quality is used for understanding voice of customer,

voice of business, prioritizing them, prioritizing technical descriptors and the process of manufacturing, and competitive

analysis.

Key Concepts:-

Meaning of QFD

Objective of QFD

QFD Team

Voice of customer

Voice of organization

House of Quality

Structure of House of Quality

Left exterior walls; customer requirements

Right exterior walls; prioritize customer requirements

Ceiling of the house; technical descriptors

Bottom of the house; prioritize technical descriptors

Interiors of the house; relationship between requirements and descriptors

Roof of the house; interrelationship between technical descriptors

Step by step construction of House of Quality

Refinement of QFD chart

Pre-requisites:-

Working knowledge of New 7 QC Tools

Participants:-

Junior, middle, and senior level personnel of engineering, quality, production, and maintenance can participate.

Happy Learning







Call: +91-9468267324, +91-8684861131, WhatsApp: +91-9468267324






Probability Trainer: Narender Sharma Batch Size: 18-20 participants

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Course Overview

Introduction

Calculation of chances of happening of an event comes under the study of probability. Before starting a game a coin is

always tossed. Have you ever think, why does only the coin select to toss? How many chances of coming a head or tail

when a coin is tossed with fair trial? Moreover in a manufacturing organization, if a piece is drawn at random and found

to be defective then, the defective piece is expected to have been manufactured from which machine? All these questions

can be answered with use of probability.

Key Concepts:-

Basic concept of Probability

Definition of Probability

Importance of Probability

Probability Scale

Combination in Probability

Addition Theorem

Multiplication Theorem

Conditional Probability

Combined use of addition and multiplication theorem

Bernoulli’s Theorem

Bayes’ Theorem

Pre-requisites:-

Basic mathematics, statistics or SPC

Participants:-


Happy Learning







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Probability Distributions Trainer: Narender Sharma Batch Size: 18-20 participants

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Course Overview

Introduction

Probability distributions refers to those distributions which are not obtained by actual observations or experiments but

are mathematically deduced under certain assumptions. Probability distributions are also called Theoretical Probability

Distribution or Expected Frequency Distribution. Theoretical distributions are useful in analyzing the nature of given

distribution under certain assumptions.

Key Concepts:-

Probability distributions; meaning and concepts

Discrete probability distributions

Binomial distribution

Poisson distribution

Hypergeometric distribution

Continuous probability distributions

Exponential distribution

Normal distribution

Normal distribution

Characteristics of normal distribution curve

Area under the normal curve

Pre-requisites:-

Basic mathematics, statistics or SPC

Participants:-


Happy Learning







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Hypothesis Testing; Z-test, T-test, F-test Trainer: Narender Sharma Batch Size: 18-20 participants

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Course Overview

Introduction

Hypothesis is usually considered as the principal instrument in research and quality control. Its main function is to suggest

new experiments and observations. In fact, many experiments are carried out with the deliberate object of testing

hypothesis. Decision makers often face situations wherein they are interested in testing hypothesis on the basis of

available information and then take decisions on the basis of such testing. In Six –Sigma methodology, hypothesis testing

is a tool of substance and used in analysis phase of the six sigma project so that improvement can be done in right

direction.

Key Concepts:-

What is Hypothesis?

Basic concepts concerning testing of hypothesis

Procedure of Hypothesis testing

Limitations of Hypothesis testing

Probability of error for Hypothesis testing

Level of confidence and consequence of wrong decision

Tests of Hypothesis; z-test, t-test, and f-test

Hypothesis testing of means

Hypothesis testing for differences between means

Hypothesis testing for comparing two related samples; paired t-test

Hypothesis testing of proportions

Hypothesis testing for difference between proportions

Hypothesis testing for the equality of variances of two normal populations

Pre-requisites:-

Basic mathematics, statistics or SPC and Probability,

Participants:-


Happy Learning







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Course Catalog 2016 - 17

Education

Transcript of Course Catalog 2016 - 17