COMPILED BY:

PROPERTY OVERVIEW

Latest opened CARLSON property.Latest opened CARLSON property. Consist 216 centrally air-conditioned Consist 216 centrally air-conditioned

rooms.rooms. RestaurantRestaurant Health ClubHealth Club Swimming poolSwimming pool Room service is available round the clockRoom service is available round the clock Dedicated staff to provide the guest best Dedicated staff to provide the guest best

services and comforts services and comforts

LOCATIONLOCATION Hotel Location:Hotel Location: 2 KM From Anand Vihar ISBT2 KM From Anand Vihar ISBT 8 KM From AksharDham Temple8 KM From AksharDham Temple 20 KM From Delhi’s Central Business District20 KM From Delhi’s Central Business District

Transportation:Transportation: Private taxies are easily available at a very Private taxies are easily available at a very

affordable price for easy movement at your own affordable price for easy movement at your own convenienceconvenience

ADDRESSADDRESS:: 64/6 Site-iv, Sahibabad, Uttar Pradesh, Ghaziabad 64/6 Site-iv, Sahibabad, Uttar Pradesh, Ghaziabad

201010, India 201010, India Telephone: 91-120-4180000 Fax: 91-120-4180088 Telephone: 91-120-4180000 Fax: 91-120-4180088

INTRODUCTIONINTRODUCTION The front office department is the most The front office department is the most

visible department of the hotel in terms visible department of the hotel in terms of guest services.  of guest services.  

The front office department involves the The front office department involves the maximum guest interaction at all stages maximum guest interaction at all stages of the guest cycle.of the guest cycle.

  It’s underlying importance lies in the It’s underlying importance lies in the fact that it is the department which fact that it is the department which provides the guest the first and last provides the guest the first and last impression of the services and standard impression of the services and standard of the hotel. of the hotel.

VARIOUS SECTIONS OF VARIOUS SECTIONS OF FRONT OFFICEFRONT OFFICE

Bell DeskBell DeskReception.Reception.Cashier.Cashier.ReservationReservationBusiness centerBusiness centerTravel DeskTravel Desk

BELL DESKBELL DESK

The Bell Desk deals with guest The Bell Desk deals with guest requirements. requirements.

The main functions is to take up the The main functions is to take up the luggage when the guest checks-in. luggage when the guest checks-in.

Also when the guest checks-out, the Also when the guest checks-out, the bell-boys carry the luggage out of the bell-boys carry the luggage out of the room.room.

RECEPTIONRECEPTION The reception is the section of the hotel which The reception is the section of the hotel which

“Receives” the guest. It is the first point of “Receives” the guest. It is the first point of the contact between guest and the hotel. the contact between guest and the hotel. Here the guest has the first experience of the Here the guest has the first experience of the hotel’s service which is very vital.hotel’s service which is very vital.

The reception is the nerve center of the Front The reception is the nerve center of the Front Office department as all the information Office department as all the information pertaining to guest’s profile, mode of pertaining to guest’s profile, mode of payment is maintained here. payment is maintained here.

This is the section which further disseminates This is the section which further disseminates

this information to various departments as this information to various departments as and when required. and when required. 

BUSINESS CENTREBUSINESS CENTREFACILITIES :-FACILITIES :- CONFERENCE ROOMCONFERENCE ROOM PHOTO COPYPHOTO COPY FAXFAX TYPING AND TYPING AND

COMPUTER USAGECOMPUTER USAGE BINDINGBINDING HIGH SPEED HIGH SPEED

BROADBAND INTERNET BROADBAND INTERNET CONNECTIVITY.CONNECTIVITY.

FEATURES OF FEATURES OF COUNTRY INN& COUNTRY INN&

SUITESSUITESTraditional welcome “Namaskar Traditional welcome “Namaskar

” by our hotel staff.” by our hotel staff.Handicap toilets at the public Handicap toilets at the public

areaareaMobile ramp for a wheelchairMobile ramp for a wheelchairOne stop shop for all guest One stop shop for all guest

requests & complaints at requests & complaints at WelcomassistanceWelcomassistance

64/6 : THE COFFEE SHOP64/6 : THE COFFEE SHOPTATVATATVA

CAFÉ JCAFÉ JTHE FORUMTHE FORUMROOM SERVICEROOM SERVICECLUB LOUNGECLUB LOUNGEBANQUETSBANQUETS

Location Lower Lobby LevelLocation Lower Lobby Level Type of cuisineType of cuisine Multi cuisineMulti cuisine No. of coversNo. of covers 120 120 TimingsTimings 24 hrs 24 hrs USPUSP Mini Bar where different types Mini Bar where different types of mocktails are served of mocktails are served

Charges of BuffetCharges of Buffet Breakfast Minimum spend of Rs 900+ Breakfast Minimum spend of Rs 900+

taxestaxesLunch minimum spend of Rs 1100+ taxesLunch minimum spend of Rs 1100+ taxesDinner minimum spend of Rs 1100+ taxesDinner minimum spend of Rs 1100+ taxes

LocationLocation: : Lobby Level Lobby Level Type of cuisineType of cuisine: Pan Indian Cuisine: Pan Indian Cuisine Number of coversNumber of covers: 84: 84 Timing Timing Lunch- 1200 - 1445hrs Lunch- 1200 - 1445hrs

Dinner- 1900 -2345 hrsDinner- 1900 -2345 hrs

ChargesCharges

1.1. Lunch Minimum spend of Rs 1400+ taxesLunch Minimum spend of Rs 1400+ taxes

2.2. Dinner Minimum spend of Rs 1400+ taxesDinner Minimum spend of Rs 1400+ taxes

LocationLocation: Lobby Level : Lobby Level Number of coversNumber of covers: 43: 43 TimingsTimings::

0900 – 2300hrs0900 – 2300hrs

USP: USP: It offers more than 32 It offers more than 32

type of teas & coffeestype of teas & coffees

from around the world.from around the world.

CAFÉ J-THE TEA CAFÉ J-THE TEA LOUNGELOUNGE

Location: MezzanineLocation: Mezzanine

floorfloor TimingTiming

1100-2300hrs1100-2300hrs No. of covers:52(6 No. of covers:52(6

bar counter chairs)bar counter chairs) USP: LargestUSP: Largest

collection ofcollection of

single malt single malt

whiskieswhiskies

BANQUETS AND BANQUETS AND MEETING ROOMSMEETING ROOMS

GRAND BALL ROOMGRAND BALL ROOM

BALL ROOM 1BALL ROOM 1

BALL ROOM 2BALL ROOM 2 ROYAL GARDENSROYAL GARDENS IMPERIALIMPERIAL ROYAL HERITAGEROYAL HERITAGE TERRACE GARDENSTERRACE GARDENS

GRAND BALL ROOM GRAND BALL ROOM LOCATION:LOCATION: Lobby levelLobby level AREA:AREA: 8000sq.ft8000sq.ft CAPACITY:CAPACITY: 800 pax800 pax (Can be divided (Can be divided

into)into) BALL ROOM 1BALL ROOM 1 BALL ROOM 2BALL ROOM 2

ROYAL HERITAGEROYAL HERITAGELOCATION:LOCATION:

Executive Executive floorfloor

AREA:AREA:

1400 1400 sq.ftsq.ft

CAPACITY:CAPACITY:

70 pax70 pax

IMPERIALIMPERIALLOCATION:LOCATION:

Mezzanine Mezzanine floorfloor

AREA: AREA:

3850 sq.ft.3850 sq.ft.CAPACITY: CAPACITY:

350 pax350 pax

TASK PERFORMEDTASK PERFORMED

Learned the practical knowledge Learned the practical knowledge about F&B Department and how about F&B Department and how functions are carried out in the functions are carried out in the RestaurantsRestaurants

Worked in the back area of hotel Worked in the back area of hotel and did wiping of cutlery and and did wiping of cutlery and crockery crockery

Learned coffee and tea serviceLearned coffee and tea service

INTRODUCTIONINTRODUCTION House keeping can be defined as the heart House keeping can be defined as the heart

of the hotel. It is one of the most of the hotel. It is one of the most important departments of the hotel. In fact important departments of the hotel. In fact no hotel can run without the housekeeping no hotel can run without the housekeeping department. It provides for a clean, department. It provides for a clean, comfortable and safe environment. comfortable and safe environment.

House keeping has to co-ordinate with all House keeping has to co-ordinate with all the other departments for the smooth the other departments for the smooth functioning of the hotel. It includes all functioning of the hotel. It includes all factors that lead to comfort, cleanliness factors that lead to comfort, cleanliness and service of the people occupying the and service of the people occupying the rooms in the hotel. rooms in the hotel.

DIFFERENT AREAS DIFFERENT AREAS OF HOUSEKEEPINGOF HOUSEKEEPING

FLOORSFLOORSPUBLIC AREASPUBLIC AREASCONTROL DESKCONTROL DESKLINEN & UNIFORM ROOMLINEN & UNIFORM ROOMLAUNDRYLAUNDRYFLOWER ROOMFLOWER ROOM

DIFFERENT TYPES DIFFERENT TYPES OF ROOMSOF ROOMS

EXECUTIVE SUITEEXECUTIVE SUITECLUB ROOMCLUB ROOMSUPERIOR ROOMSUPERIOR ROOMPOOL FACING ROOMPOOL FACING ROOMHANDICAP ROOMHANDICAP ROOM

SUPPLIES IN THE SUPPLIES IN THE ROOMROOM

Service directoryService directoryStationary folderStationary folder Instant check-out cardInstant check-out cardScribbling pad & penScribbling pad & penYellow pagesYellow pagesGeeta & BibleGeeta & BibleComplimentary water bottleComplimentary water bottleFruit PlatterFruit Platter

SUPPLIES IN THE SUPPLIES IN THE BATH ROOMBATH ROOM

VVANITY COUNTERANITY COUNTER Body gelBody gel MoisturiserMoisturiser Hair conditionerHair conditioner Dental kitDental kit Shaving kitShaving kit SoapSoap Bath matBath mat Tissue paper boxTissue paper box Bath towelBath towel Face towelFace towel Hand towel Hand towel

CLOSETCLOSET Extra blanket & Extra blanket &

pillowpillow 10 Coat hangers10 Coat hangers 2 Shirt hangers2 Shirt hangers 1 electronic locker1 electronic locker Hair drierHair drier Laundry bag & slipLaundry bag & slip Shoe brushShoe brush Shoe shinerShoe shiner

LAUNDRYLAUNDRY

• The laundry of our hotel is huge The laundry of our hotel is huge catering to guest in house as catering to guest in house as well as hotel staff . Here all the well as hotel staff . Here all the linen is washed & then dried linen is washed & then dried according to the guest request. according to the guest request.

• It is located at the upper It is located at the upper basement levelbasement level

TASK PERFORMEDTASK PERFORMED

Help in cleaning of room & Help in cleaning of room & bathroom.bathroom.

Linen exchange.Linen exchange.Vacuuming of carpets.Vacuuming of carpets.Separation,folding,arranging of Separation,folding,arranging of

linen in laundry.linen in laundry.Arranging of flower in Flower Arranging of flower in Flower

room.room.

FOOD PRODUCTIONFOOD PRODUCTION

INTRODUCTIONINTRODUCTIONIt is often said that “Food is the life of It is often said that “Food is the life of

the hotel”. So the hotel business the hotel”. So the hotel business mainly depend on the production mainly depend on the production department.department.

Room sales & Food sales of the Room sales & Food sales of the hotel’s revenue are earned by the hotel’s revenue are earned by the service outlets, the food production service outlets, the food production department is more important as it department is more important as it determines the sales volume. determines the sales volume.

THE KITCHEN THE KITCHEN SUBDIVISIONSSUBDIVISIONS

MAIN KITCHEN:MAIN KITCHEN: This section of the kitchen is divided into 4 sub This section of the kitchen is divided into 4 sub section as following:section as following:

a. South Indian Kitchena. South Indian Kitchenb.b. Hot Range (continental)Hot Range (continental)c.c. Indian KitchenIndian Kitchend.d. Tandoor Tandoor

2. GARDEMANGER:2. GARDEMANGER: This section deals with the cold salads and food for This section deals with the cold salads and food for the department. the department.

3. BAKERY:3. BAKERY: This is the section of the kitchen working continuously and This is the section of the kitchen working continuously and producing high quality Cakes, Pastries, Desserts, Breads rolls etc.producing high quality Cakes, Pastries, Desserts, Breads rolls etc.

4. HALWAI:4. HALWAI: This is the section of the kitchen that mainly deals with the This is the section of the kitchen that mainly deals with the

production of desserts.production of desserts.5. PANTRY:5. PANTRY: This is the section of the kitchen that deals with the This is the section of the kitchen that deals with the

preparation of all type of sandwiches and fresh fruit juices.preparation of all type of sandwiches and fresh fruit juices.