Counting the words is not enough a linguistic approach to politeness in a complaint handling setting

58

description

This presentation was given at the 5th International Conference on Rhetoric and Narratives in Management Research at ESADE Business school in Barcelona in March 2013. The purpose of the research was to show the limits of current models used in marketing to analyse complaint handling and politeness practices.

Transcript of Counting the words is not enough a linguistic approach to politeness in a complaint handling setting

Page 1: Counting the words is not enough a linguistic approach to politeness in a complaint handling setting
Page 2: Counting the words is not enough a linguistic approach to politeness in a complaint handling setting
Page 3: Counting the words is not enough a linguistic approach to politeness in a complaint handling setting
Page 4: Counting the words is not enough a linguistic approach to politeness in a complaint handling setting
Page 5: Counting the words is not enough a linguistic approach to politeness in a complaint handling setting
Page 6: Counting the words is not enough a linguistic approach to politeness in a complaint handling setting
Page 7: Counting the words is not enough a linguistic approach to politeness in a complaint handling setting
Page 8: Counting the words is not enough a linguistic approach to politeness in a complaint handling setting
Page 9: Counting the words is not enough a linguistic approach to politeness in a complaint handling setting
Page 10: Counting the words is not enough a linguistic approach to politeness in a complaint handling setting
Page 11: Counting the words is not enough a linguistic approach to politeness in a complaint handling setting
Page 12: Counting the words is not enough a linguistic approach to politeness in a complaint handling setting
Page 13: Counting the words is not enough a linguistic approach to politeness in a complaint handling setting
Page 14: Counting the words is not enough a linguistic approach to politeness in a complaint handling setting
Page 15: Counting the words is not enough a linguistic approach to politeness in a complaint handling setting
Page 16: Counting the words is not enough a linguistic approach to politeness in a complaint handling setting
Page 17: Counting the words is not enough a linguistic approach to politeness in a complaint handling setting
Page 18: Counting the words is not enough a linguistic approach to politeness in a complaint handling setting
Page 19: Counting the words is not enough a linguistic approach to politeness in a complaint handling setting
Page 20: Counting the words is not enough a linguistic approach to politeness in a complaint handling setting
Page 21: Counting the words is not enough a linguistic approach to politeness in a complaint handling setting
Page 22: Counting the words is not enough a linguistic approach to politeness in a complaint handling setting
Page 23: Counting the words is not enough a linguistic approach to politeness in a complaint handling setting
Page 24: Counting the words is not enough a linguistic approach to politeness in a complaint handling setting
Page 25: Counting the words is not enough a linguistic approach to politeness in a complaint handling setting
Page 26: Counting the words is not enough a linguistic approach to politeness in a complaint handling setting
Page 27: Counting the words is not enough a linguistic approach to politeness in a complaint handling setting
Page 28: Counting the words is not enough a linguistic approach to politeness in a complaint handling setting
Page 29: Counting the words is not enough a linguistic approach to politeness in a complaint handling setting
Page 30: Counting the words is not enough a linguistic approach to politeness in a complaint handling setting
Page 31: Counting the words is not enough a linguistic approach to politeness in a complaint handling setting
Page 32: Counting the words is not enough a linguistic approach to politeness in a complaint handling setting
Page 33: Counting the words is not enough a linguistic approach to politeness in a complaint handling setting
Page 34: Counting the words is not enough a linguistic approach to politeness in a complaint handling setting
Page 35: Counting the words is not enough a linguistic approach to politeness in a complaint handling setting
Page 36: Counting the words is not enough a linguistic approach to politeness in a complaint handling setting
Page 37: Counting the words is not enough a linguistic approach to politeness in a complaint handling setting
Page 38: Counting the words is not enough a linguistic approach to politeness in a complaint handling setting
Page 39: Counting the words is not enough a linguistic approach to politeness in a complaint handling setting
Page 40: Counting the words is not enough a linguistic approach to politeness in a complaint handling setting
Page 41: Counting the words is not enough a linguistic approach to politeness in a complaint handling setting
Page 42: Counting the words is not enough a linguistic approach to politeness in a complaint handling setting
Page 43: Counting the words is not enough a linguistic approach to politeness in a complaint handling setting
Page 44: Counting the words is not enough a linguistic approach to politeness in a complaint handling setting
Page 45: Counting the words is not enough a linguistic approach to politeness in a complaint handling setting
Page 46: Counting the words is not enough a linguistic approach to politeness in a complaint handling setting
Page 47: Counting the words is not enough a linguistic approach to politeness in a complaint handling setting
Page 48: Counting the words is not enough a linguistic approach to politeness in a complaint handling setting
Page 49: Counting the words is not enough a linguistic approach to politeness in a complaint handling setting
Page 50: Counting the words is not enough a linguistic approach to politeness in a complaint handling setting
Page 51: Counting the words is not enough a linguistic approach to politeness in a complaint handling setting
Page 52: Counting the words is not enough a linguistic approach to politeness in a complaint handling setting
Page 53: Counting the words is not enough a linguistic approach to politeness in a complaint handling setting
Page 54: Counting the words is not enough a linguistic approach to politeness in a complaint handling setting
Page 55: Counting the words is not enough a linguistic approach to politeness in a complaint handling setting
Page 56: Counting the words is not enough a linguistic approach to politeness in a complaint handling setting
Page 57: Counting the words is not enough a linguistic approach to politeness in a complaint handling setting
Page 58: Counting the words is not enough a linguistic approach to politeness in a complaint handling setting

Kyrgyz Politeness

Kyrgyz Politeness

More Than Words: Linguistic and Nonlinguistic Politeness in Two

More Than Words: Linguistic and Nonlinguistic Politeness in Two

Politeness Lecture 11. Politeness A central concept in linguistic pragmatics is politeness. It has been suggested ( for example, R. Lakoff 1972, 1973;

Politeness Lecture 11. Politeness A central concept in linguistic pragmatics is politeness. It has been suggested ( for example, R. Lakoff 1972, 1973;

Linguistic politeness in Mexico: Refusal strategies … · Linguistic politeness in Mexico: Refusal strategies among male speakers of Mexican Spanish J. Ce´sar Fe´lix-Brasdefer*

Linguistic politeness in Mexico: Refusal strategies … · Linguistic politeness in Mexico: Refusal strategies among male speakers of Mexican Spanish J. Ce´sar Fe´lix-Brasdefer*

English Politeness

English Politeness

A qualitative study of politeness strategies used by Iranian EFL …4)_0.pdf · 2015-12-30 · politeness strategies including negative politeness, positive politeness, bald on-record,

A qualitative study of politeness strategies used by Iranian EFL …4)_0.pdf · 2015-12-30 · politeness strategies including negative politeness, positive politeness, bald on-record,

Running head: POLITENESS IN CONFLICT 1 Politeness in ... · Politeness in Conflict: Identity Management and Politeness Strategies Used During a Conflict by ... agreeableness, lower

Running head: POLITENESS IN CONFLICT 1 Politeness in ... · Politeness in Conflict: Identity Management and Politeness Strategies Used During a Conflict by ... agreeableness, lower

Politeness, Tact and Related Social Principles of Linguistic Behaviour

Politeness, Tact and Related Social Principles of Linguistic Behaviour

Politeness Theory and Discourse - KSU Facultyfac.ksu.edu.sa/sites/default/...politeness_theory_and_discourse.pdf · Importance of Politeness The concepts of politeness is important

Politeness Theory and Discourse - KSU Facultyfac.ksu.edu.sa/sites/default/...politeness_theory_and_discourse.pdf · Importance of Politeness The concepts of politeness is important

Formal Forms and Discernment Two Neglected Aspects of Universals of Linguistic Politeness

Formal Forms and Discernment Two Neglected Aspects of Universals of Linguistic Politeness

(Im)politeness and emotion - unibas.ch Locher 2017 edoc... · 2018. 10. 23. · The Palgrave Handbook of Linguistic (Im)politeness. Jonathan Culpeper, Michael Haugh and Dániel Z.

(Im)politeness and emotion - unibas.ch Locher 2017 edoc... · 2018. 10. 23. · The Palgrave Handbook of Linguistic (Im)politeness. Jonathan Culpeper, Michael Haugh and Dániel Z.

Counting and Number in Huli - LANGUAGE & LINGUISTICS IN … and Number in... · Counting and Number in Huli Linguistic adaptations and modifications . Disclaimer •Not a study in

Counting and Number in Huli - LANGUAGE & LINGUISTICS IN … and Number in... · Counting and Number in Huli Linguistic adaptations and modifications . Disclaimer •Not a study in

Linguistic Politeness in Intercultural Communication in ...

Linguistic Politeness in Intercultural Communication in ...

Culture-specific concepts of politeness: Indirectness … · Culture-specific concepts of politeness: Indirectness and politeness ... discernment is the major aspect of linguistic

Culture-specific concepts of politeness: Indirectness … · Culture-specific concepts of politeness: Indirectness and politeness ... discernment is the major aspect of linguistic

Moral Values Found in Linguistic Politeness Patterns of ...

Moral Values Found in Linguistic Politeness Patterns of ...

The Islamic Ideology of Indonesian Linguistic Politeness

The Islamic Ideology of Indonesian Linguistic Politeness

Book Politeness

Book Politeness

Analysis Politeness

Analysis Politeness

Linguistic roles of mothers and fathers in the developmental perspectives on politeness.

Linguistic roles of mothers and fathers in the developmental perspectives on politeness.

Linguistic Strategy and Leadership · Linguistic Strategy and Leadership A study of how politeness in management affects subordinates’ motivation Celina Young English C/Special

Linguistic Strategy and Leadership · Linguistic Strategy and Leadership A study of how politeness in management affects subordinates’ motivation Celina Young English C/Special