Costello SolutionCostello Solution

Presented by: Hong Shi Presented by: Hong Shi YingYing

Loh Chiau RuLoh Chiau Ru Ong Xiu XianOng Xiu Xian Valerie ChenValerie Chen Selene ChowSelene Chow Ng Tse HsiungNg Tse Hsiung

AgendaAgendaOur company’s profile

The services and attributes we provide

Our customer’s profile

The distribution network

Our CRM end-to-end process

The roles and process of the inbound, outbound and quality management

Costello Solution’s Costello Solution’s ProfileProfile

Event Management

Time Management

Aim to provide efficient & custom-made events

Strive to meet our clients’ needs at all times

Providing innovative ideas

Costello’s Services & Attributes

We provide one stop-services which include:– Planning and working

within budget– Advertising – Venue– Design Layout– Professional Personnel– The required facilities for

each event– The required

documentation

A network of strategic partners Rewarding existing clients Compensation policy

Mainly Structured into 3 Areas

– Corporate events– Training and

Development seminars/ programs

– Community & Social events/ issues

Costello Solution’s Costello Solution’s Customers ProfileCustomers Profile

Corporate Organizations– Marketing, HR & PR

Educational Institutions– From Primary to University

Health Organizations

Government ministries

Customer Databases

Primary Schools

S/N School Address Person - in chargeContact Number Email

Disposable Income ($)

1ADMIRALTY PRIMARY SCHOOL

11 WOODLANDS CIRCLE SINGAPORE 739807 MR TAN MENG HUI 63620598 ADMIRALTY_PS@MOE.EDU.SG 500

2CHONGZHENG PRIMARY SCHOOL

1 TAMPINES STREET 21 SINGAPORE 529392 MRS JASMAIL SINGH GILL 67819002 CZPS@MOE.EDU.SG 400

3EAST COAST PRIMARY SCHOOL 8 CHAI CHEE LANE SINGAPORE 469031

MRS KOH PECK KIM ANGELINA 62447656 ECPS@MOE.EDU.SG 550

4ELIAS PARK PRIMARY SCHOOL

11 PASIR RIS STREET 52 SINGAPORE 518866

MISS YEOW CHIEN CHIEN BRENDA 65844393 EPPS@MOE.EDU.SG 600

5FUCHUN PRIMARY SCHOOL

29 WOODLANDS CENTRE ROAD SINGAPORE 738926

MRS CONSTANCE YIP CHING JONG 63683925 FCPS@MOE.EDU.SG 450

6 HAIG GIRLS' SCHOOL 51 KOON SENG ROAD SINGAPORE 427072 MDM LEE YOKE GEN GINNY 63440293 HAIGGIRLSSCH@MOE.EDU.SG 500

7 JUYING PRIMARY SCHOOL31 JURONG WEST STREET 91 SINGAPORE 649037

MR SASIDHARAN S/O SUNKANU 67932040 JUYING_PS@MOE.EDU.SG 540

8MACPHERSON PRIMARY SCHOOL 2 MATTAR ROAD SINGAPORE 387724 MRS E MOLLY 67461516 MPPS@MOE.EDU.SG 600

9OPERA ESTATE PRIMARY SCHOOL 48 FIDELIO STREET SINGAPORE 458436

MR IDRIS B SHAIKH ABD AZIZ M 62410417 OEPS@MOE.EDU.SG 400

10PASIR RIS PRIMARY SCHOOL 5 PASIR RIS STREET 21 SINGAPORE 518968 MISS LIM BOON CHENG 65822606 PRPS@MOE.EDU.SG 500

11PUNGGOL PRIMARY SCHOOL

61 HOUGANG AVENUE 8 SINGAPORE 538787 MDM LIM JIT NUAN 63850762 PUNGGOL_PS@MOE.EDU.SG 550

12RAFFLES GIRLS' PRIMARY SCHOOL 21 HILLCREST ROAD SINGAPORE 289072 MISS TAN SIOK CHENG 64684377 RGPS@MOE.EDU.SG 450

13STAMFORD PRIMARY SCHOOL 1 VICTORIA LANE SINGAPORE 198423 MR NG CHER SONG 62945074 STAMFORD_PS@MOE.EDU.SG 610

14 UNITY PRIMARY SCHOOL21 CHOA CHU KANG CRESCENT SINGAPORE 688268 MR TEOH TIONG SAN 67676750 UNITY_PS@MOE.EDU.SG 500

15WHITE SANDS PRIMARY SCHOOL 2 PASIR RIS ST 11 SINGAPORE 519075 MRS DHILLON AWTAR SINGH 65810182 WSPS@MOE.EDU.SG 540

Costello’s Distribution Networks

Call Centre Hotline 1800 COST-ELLO 1800 2678-3556

Website Addresshttp://www.costellosolution.bravehost.com

Costello’s CRM Costello’s CRM end-to-end end-to-end

processprocess

Costello Solution’s CRM Costello Solution’s CRM Process FlowProcess Flow

Specialize staff & technology

Contact routing

Call Centre

Customer data are collected Analyze

Customer satisfaction

Deviation differ greatly

Performance on track

Deviation differ slightly

Inquire Service

Inbound Inbound CallCall

Linking inbound call

Customer Service

Order BookingAppointment

Setting

Cross Selling

Telemarketing Telesurvey

Outbound Outbound CallCall

QualityQuality Management

Walk-around observation

Mystery Calling

Record and Review

Process of Quality Process of Quality ManagementManagement

Quality Management

Various issues andinformation

Issue is identified

Current process is corrected

Feedbacks/Complaints