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FurnitureFurnitureFurnitureFurniture and Lighting and Lighting and Lighting and Lighting VendorsVendorsVendorsVendors ONLYONLYONLYONLY

NOTE: This manual was updated July 22, 2013

Shaded sections highlight significant additions or changes from the previous

version.

* Non-Furniture & Lighting Vendors should refer to the version titled:

Quality Assurance Manual – Excluding Furniture, Lighting, Food, and Beverage

Vendors

INTRODUCTION

All products sold at Cost Plus World Market, hereafter referred to as CPWM, must be produced in accordance with all

United States Federal, State, and local regulations1. This manual is a general guide only and may not be complete. It is

the vendor’s2 responsibility to thoroughly understand and comply with all applicable regulations to ensure that all

manufactured products meet the necessary requirements. It is also the vendor/agent’s ultimate responsibility to stay

current with any updates and changes to all laws and regulations as well as our quality standards.

CPWM has partnered with Bureau Veritas3, hereafter known as BV, and SGS to evaluate product samples prior to

shipment in order to guarantee that these standards are met.

This Quality Assurance Manual, hereafter known as QA Manual, was created as a reference tool to ensure that all

vendors adhere to CPWM quality testing and verification/inspection processes. Regulations are product specific and

divided by product category. To ensure complete compliance of all of the requirements, please review this manual

carefully, referring to the appropriate sections and appendices for details.

This manual is divided into 4 sections:

1. General Overview (applicable to all vendors)

2. Softlines (pillow labels)

3. Furniture section (vendor specific)

4. Appendices (applicable to all vendors)

Because each vendor typically specializes in one product category, vendors should ONLY refer to the specific

section designated for their product category. The General Overview and Appendices are applicable to all

vendors.

Amendments to this manual can be found on our Vendor Relations website. The link to the website and vendor

ID/passwords are located at the bottom of every page of the QA manual. We reserve the right to amend the terms of this

QA Manual as needed. Therefore, all vendors should regularly check the Vendor Relations website for updates. Contact

[email protected] if you have questions after reading this document.

This manual contains color coded information. Viewing this manual through electronic or printed media will

require color output capability.

1 For a list and description of these regulations, refer to Appendix C. 2 Throughout this document, vendor will be used unless agent is applicable. 3 For more information about Bureau Veritas, refer to www.bureauveritas.com. For more info about SGS, refer to www.sgs.com.

TABLE OF CONTENTS

I. OVERVIEW 1.1 New Item QA Process Flow……………………………………………….............................. ..1-1

1.2 Sample Approval ....................................................................................................................... 1-2

1.3 Purchase Order (P.O.) Creation ................................................................................................. 1-2

1.4 QA Requirements ...................................................................................................................... 1-2

1.5 Retail Packaging ........................................................................................................................ 1-2

1.6 Warning Statements and Law Labels ......................................................................................... 1-4

1.6.1 Suffocation Warning for Plastic Bags…………………………… ......................... ….. 1-4

1.6.2 Law Labels…………………………………………… ........................................ ….. 1-4

1.6.3 Flammability CA 117……………………………………………… .......................... .1-5

1.6.4 Formaldehyde Emissions from Composite Wood Products..........................................1-5

1.7 Label Ordering ................................................................................................................. .... ….1-6

1.8 Vendor In-House Product Testing ............................................................................................. 1-6

1.9 Third Party Testing ................................................................................................................... 1-7

1.10 Assembly Instructions...................................................................................................................1-8

1.11 Load Plans.....................................................................................................................................1-8

1.12 Vendor Inspection ...................................................................................................................... 1-8

1.12.1 Defect vs. Defective ................................................................................................... 1-8

1.12.2 Evaluating Inspection Result ....................................................................................... 1-8

1.12.3 Defect Classifications ................................................................................................. 1-8

1.12.4 Inspection Types ........................................................................................................ 1-11

1.12.5 Monthly Inspection Summary ................................................................................... 1-16

1.13 Transit Testing ......................................................................................................................... 1-19

1.14 DC Receiving Inspection ......................................................................................................... 1-21

1.15 Product Inspection by Third Party Services ............................................................................. 1-23

III. SOFTLINES

3.1 Development/Bulk Production Submission Process .................................................................. 3-1

3.2 Pillow Label Attachment ........................................................................................................... 3-1

IV. FURNITURE 4.1 Product Labeling ........................................................................................................................ 4-1

4.2 Defects Classification ................................................................................................................ 4-3

4.3 Furniture Standards .................................................................................................................... 4-3

APPENDICES

Appendix A: Vendor Contact List .........................................................................................................A1

Appendix B: CPWM Testing Protocol List ........................................................................................... B1

Appendix C: Federal and State Requirements ....................................................................................... C1

Appendix D: Warranty / Care Template ...............................................................................................D1

OVERVIEW

1.1 NEW ITEM QA PROCESS FLOW • Figure 1-1 illustrates CPWM’s new item QA process flow.

Figure 1-1 New Item QA Process Flow

1.2 SAMPLE APPROVAL

DC Incoming inspection uses

2.5 AQL - ANSI ASQ Z1.4

Special Inspection Level I as

standard to evaluate products

Vendor

Buyer and Product

Engineer review and

approve

Planner generates P.O.

(Refer to Vendor Guide

section 1)

Testing lab sends test

result to vendor/agent

and CPWM

Packaging and carton

markings are

completed per CPWM

requirements

International vendors refer to

Vendor Guide section 3 for

international shipping procedures

Vendor submits sample

to buyer

(Refer to Vendor Guide

section 2)

New Item

Vendor performs in-house

product testing (according

to Protocol) and transit

drop testing (if applicable)

Vendor submits samples

for quality testing and

additional over-packed

samples for transit testing

(if applicable) to testing lab

Domestic vendors refer to

Vendor Guide section 4 for

domestic shipping procedures

I. OVERVIEW

Cost Plus Management Services, Inc. 1-2 For updates to this manual, go to QA Manual CONFIDENTIAL www.worldmarketcorp.com/vendor-relations/

Date: July 22, 2013 User ID: cp03 Password: cp03

Questions? Contact [email protected]

• Figure 1-2 illustrates CPWM’s sample approval procedure. All new items are required to undergo a sample

approval.

Figure 1-2 Sample Approval Procedure

4 Sample must be kept in an environmentally controlled area to preserve the original condition.

1.3 PURCHASE ORDER (P.O.) CREATION • Once the sample is approved, the Buyer/planner will create a P.O.

• For more details about P.O. creation, refer to CPWM Vendor Guide section 1.

1.4 QA REQUIREMENTS • Items must meet all Federal, State, and local requirements. It is the vendor’s responsibility to be aware of and to

meet all legal requirements as well as CPWM quality expectations.

• Quality testing is required for all new products and reorders with expired test results (test results are valid

for 12 months). Refer to sections 1.10.1 and 1.10.2 for more information.

• Vendors who are required to conduct quality tests are required to utilize our approved testing partner BV or

SGS. (See CPWM Vendor Guide section 2 for more details).

• Unless an exemption is granted from [email protected], all vendors should contact the closest BV or SGS testing lab

(See CPWM Vendor Guide section 2 for more details).

• In addition to product testing, see sections 1.9 - 1.12 for further requirements.

1.5 RETAIL PACKAGING • Assembly Instructions (if applicable).

o Assembly instructions must be included with all products which require assembly.

o The assembly instructions must contain the following (see template located on our Vendor Relations website)

Vendor submits sample to buyer

(Refer to Vendor Guide Section 2)

Sample reviewed & approved by the buyer and Product Engineer

(if applicable)

Vendor completes the revision needed

Revision to product specification requested?

Final Approval.

Approved sample must be signed and dated by the buyer and vendor Contact your buyer for specific SOP

Provide 1 copy of the sample, color swatch and shade band to

CPWM 4

No

Yes

Keep 1 copy of the sample, color swatch and shade band at the

vendor’s site

I. OVERVIEW




� World Market logo.

� A picture of the finished product (after assembly).

� The tools required for the assembly.

� A picture of each component, the tools provided in the hardware package, and the quantity of each. The

vendor must ensure that all tools provided are appropriate for easy assembly.

� The assembly instructions (step by step procedure) must be written in English in a clear and understandable

manner. The written instructions must be followed by an action diagram illustrating the instructions.

o All furniture and lighting assembly instructions must be approved by both CPWM Engineering and the

appropriate buyer. Vendors will be issued an Expense Offset Fee for non-compliance (See CPWM Vendor

Guide section 6 for more details).

o As product experts, Vendors are responsible for the accuracy of the final included version of their assembly

instructions. Any errors that require reprinting or redistribution will be done at the vendor’s cost.

• Important! Assembly instructions MUST be included with the final sample. All product assembly instructions

must be approved by CPWM Engineering prior to shipping.

• Story Cards

o Contact the Buyer/Assistant to determine if a story card is required.

o If a story card is required, consult with the Buyer/Assistant regarding the content of the card. The design and

content of the story card must be sent to [email protected] and must be approved before printing.

o Vendors are responsible for printing story cards and may utilize their printer of choice.

o Prior to re-printing story cards, please contact your Buyer/Assistant for approval as changes may be required

from the original version.

• Fiber Content and Care Labels

o Fiber content and care labels must use the CPWM design. See below for the templates required by product

category.

o Care labels and law labels must be Tyvek, Valeron Vellum cloth, or a material of comparable quality that will

not flake when abraded.

o The official World Market logo must be used, REPRODUCTIONS ARE NOT ACCEPTABLE. The logo is

available on the Vendor Relations website.

o For more details about fiber content and care labels, refer to www.ftc.gov/os/statutes/textile/rr-textl.htm#303.10

o Care labels created by the vendor should not be printed until a passing test report is issued and/or a testing

waiver form (TWF) has been issued by QA.

o To ensure that our approved testing lab reviews your label, please make sure to include them with the samples

sent for testing. Please note that labs will accept a proof/draft of your care label. The label does not need to be

printed in order for the lab to review it.

o Testing labs have been instructed to perform a fiber content analysis and laundering tests even though a care

label has not been submitted. To ensure that the item does not receive a failure for lack of a care label, please

make sure to include it with your sample sent to the lab.

o Labels of any kind (i.e. Content or Care) must never be sewn on top of the law label as a penalty/fine could be

received by CPWM from the various states we sell in. Vendors will be responsible for any and all

penalties/fines CPWM incurs due to this issue.

o For questions regarding the labels, contact [email protected]

•••• Care and Cleaning Instructions

o If special care is needed either before use and/or for maintenance purposes, then care instructions must be

provided with the product.

o Care and Cleaning Instructions should be included in the Assembly Instructions (if assembly instructions are

applicable). If assembly instructions are not applicable, the care and cleaning instructions and the warranty (if

applicable) should be printed on the same paper (see Appendix D).

I. OVERVIEW




Figure 1-5 Care Labels

1.6 WARNING STATEMENTS AND LAW LABELS • Warning statements should be in all CAPITAL letters and worded exactly as indicated below.

o Warning statements and law labels created by the vendor should not be printed until a passing product test

report is issued by one or our approved testing partners and/or a testing waiver form (TWF) has been issued by

QA.

o To ensure that the testing lab reviews your label, please make sure to include them with the samples sent to the

lab for testing. Please note that labs will accept a proof/draft of your label. The label does not need to be printed

in order for the lab to review it.

1.6.1 SUFFOCATION WARNING FOR PLASTIC BAGS •••• Applies to plastic bags with a thickness of less than 1 mil (0.0010 inch) and an opening size of 5 inches or more.

o The following wording must be stated on the bag: WARNING: KEEP THIS BAG AWAY FROM BABIES

AND CHILDREN. DO NOT USE IN CRIBS, BEDS, CARRIAGES, OR PLAYPENS. THE THIN FILM

MAY CLING TO NOSE AND MOUTH AND PREVENT BREATHING.

o Refer to www.plasticbag.com/industry/warning.html for the font type and size requirement of the warning

statement. 1.6.2 LAW LABELS •••• Applies to anything that contains filler.

o For more details about Law Labels, including size requirements, refer to International Association of Bedding

and Furniture Law Officials (ABFLO) at www.abflo.info

o Not all Law Labels require the CA 116 and/or CA 117 Flammability Warning. Check the testing protocol

specific to your product for this requirement and refer to section 1.7.11 for more information.

o Figures 1-9 and 1-10 show the label format as of January 1, 2005. Since this format may change, the vendor

is responsible for checking the ABFLO website for the most updated format. o If your company has not been issued a valid filler registration number contact [email protected] ASAP for

further details. It can take 4 to 6 weeks before new applicants are issued a number.

I. OVERVIEW




• Important!

o The Red areas are input fields. Fill in the information where it is shown in the Red boxes with the appropriate

information. The red boxes shown here are for reference only; therefore the final label will be all white with

black print only. Insert correctly: Filler Material, Registration Number, Finished Size in Inches (in) and

Centimeters (cm), Net Weight of Filling Mat in Grams (gms) and Ounces (ozs), Federal RN #, and Country of

Origin.

Figure 1-9 Law Label with Flammability Warning

1.6.3 FLAMMABILITY CA 117 •••• Applies to all upholstered furniture with filler and any cushions which are deemed to be sat upon.

o The following wording must be attached to the law label:

THIS ARTICLE MEETS THE FLAMMABILITY REQUIREMENTS OF CALIFORNIA BUREAU OF

HOME FURNISHINGS TECHNICAL BULLETIN 117. CARE SHOULD BE EXERCISED NEAR

OPEN FLAME OR WITH BURNING CIGARETTES.

o For more details about the Flammability Warning CA 117, refer to the California Bureau of Home Furnishings

and Thermal Insulation www.bearhfti.ca.gov/, and to the International Association of Bedding and Furniture

Law Officials www.abflo.info

1.6.4 FORMALDEHYDE EMISSIONS FROM COMPOSITE WOOD PRODUCTS • The California Air Resources Board (CARB) introduced a measure in 2009 to reduce Formaldehyde Emissions from

Composite Wood Products. If you do not manufacture items with composite wood products you may disregard

this section.

o Beginning January 1, 2009 you cannot purchase and or manufacture composite wood products that do not

comply with these standards. Standards can be found at: www.arb.ca.gov/toxics/compwood/compwood.htm

Figure 1-10 Law Label without Flammability Warning

Example

Insert 100% POLYESTER

FIBER

Here

IMPORTED BY

ADDRESS MUST

BE LISTED AS

SHOWN

NOTE: LABELS ARE NOT SHOWN TO SCALE

I. OVERVIEW




o All shipments to CPWM must be in compliance with this requirement. You cannot ship non-compliant

composite wood products.

o All applicable products must have affixed (to the master carton and the finished good) our approved CARB

sticker. The template is located on our vendor relations website under CARB Label Template.

o Vendors must also include a statement of compliance on all bills of lading or invoices, which serves as a record

of the sale of compliant products for downstream customers. The GTN commercial invoice (Import Vendors

Only) includes the applicable CARB statement as an option to be included on the invoice. Domestic vendors are

required to add a statement of compliance on to their existing company invoice for every shipment.

o Vendor will be issued an Expense Offset Fee (Refer to the CPWM Vendor Guide section 6 for more details) for

non-compliance.

1.7 LABEL ORDERING • Once the vendor confirms the labeling requirements, the vendor must order the labels. Labels such as care, content,

product warnings and law labels may be ordered through a supplier of your choice. Avery Dennison or Fineline

Technologies are available to print these types of labels. (Refer to the CPWM Vendor Guide section 2, for contact

information).

• Labels such as care, content, product warnings and law labels must be included with your samples submitted to the

lab for product testing.

1.8 VENDOR IN-HOUSE PRODUCT TESTING • We require all vendors perform in-house product pre-testing prior to submitting a fresh sample to the testing lab

(refer to Figure 1-11). If failures or damages occur, most can be easily analyzed and fixed in-house within a short

amount of time. Failure to do so may result in:

o Extra cost of producing another test sample

o Extra lab fees due to retesting

o Time delays (shipping transit time and 1 week testing turnaround)

Figure 1-11 In-House Product Pre-Testing Procedure

I. OVERVIEW




1.9 THIRD PARTY TESTING • Figure 1-12 illustrates the testing lab Product/Transit Testing Procedure.

Figure 1-12 Product/Transit Testing Procedure

IMPORTANT:

• Vendors must use the CPWM Test Request Form which is available on our Vendor Relations website. CPWM

has partnership with BV, which provides a 30% discount off of the total invoice price. Our partnership with SGS

provides a 25% discount off invoice price. Refer to CPWM Vendor Guide section 2 for complete details.

• Samples for Furniture: Due to the high cost of producing furniture samples, it is acceptable to send one sample for

both product and transit testing. However, the vendor should be aware that in the event of a transit test failure, the

product sample may be damaged and therefore not useable for product testing. We recommend sending separate

samples for transit and product testing to avoid this issue. If the vendor chooses to submit one sample for both tests

and additional samples are then required for product testing, the vendor is responsible to adhere to the ship date as

scheduled.

• Vendors shipping product from multiple factories (sub-contracting) must submit a representative production run

sample for quality testing and transit testing from each of the factories as required. The sample has to be clearly

identified from which factory it is manufactured.

• It is not acceptable for vendors to expand or move the production to another facility without prior approval from

CPWM.

• Vendors are responsible for all costs associated with additional quality tests if CPWM finds any quality issues (at

point of receipt or at any other time).

• Artwork/ care labels/ law labels

o Artwork created by CPWM should not be printed until the final approval has been given by the buyer.

o Artwork/ care labels/ law labels created by the vendor should not be printed until a passing test report is issued

by BV/ SGS and/ or a testing waiver form (TWF) has been issued by QA.

o To ensure that BV/ SGS reviews your labels, please make sure to include them with the samples sent to BV/

SGS for testing. Please note that BV/ SGS will accept proofs of artwork/ care labels/ law labels. The labels do

not need to be printed in order for BV/ SGS to review them.

Vendor submits approved samples to testing lab

If a product also requires transit testing,

additional samples must be submitted in final

production packaging

Third Party

Testing

Pass Fail

Vendor proceeds

with production

Vendor improves the product

and/or packaging design as

necessary

For furniture only, CPWM

Engineering advises corrective

action and provides final

approval for the revised sample

and/or packaging design

Testing lab sends

test results to the

vendor/agent and

CPWM

Testing lab sends

test results to the

vendor/agent and

CPWM

I. OVERVIEW




1.10 ASSEMBLY INSTRUCTIONS • All furniture vendors are required to submit assembly instructions for review and approval after final sample is

approved buyer and QA and PRIOR to final printing. Submit your draft to CPWM Engineering. Appropriate buyer

must be copied on your request for review and approval. There are no exceptions.

1.11 LOAD PLANS • All furniture vendors loading full containers at their factory are required to submit load plans for review and

approval PRIOR to shipping. Load plans should be submitted after passing transit testing and carton dimensions are

confirmed, with sufficient time to implement any changes to PO quantity. Production packaging should be final.

Appropriate buyer/planner must be copied on your request for review and approval. There are no exceptions.

• Vendors using L-shaped cartons must perform stack tests to ensure packaging materials are sufficient and cartons

will withstand transit duration to DCs and stores. Product should be inspected after stack test to ensure no

indentations due to loading orientation or packaging materials.

1.12 VENDOR INSPECTION • The main objective of an inspection is to find all non-conforming items (defective) based on the established defects

classifications. The acceptance or rejection of an inspection is based upon the accumulation of critical, major or

minor defect(s) on each unit, turning each unit with defects into defective units using a given AQL chart.

1.12.1 DEFECT VS. DEFECTIVE • A defect is any nonconformance of the unit of product with the specified requirements. There are 3 types of defects:

critical, major and minor.

• A defective is a unit of product which may contain one or more critical, major or minor defects. There are 3 types of

defective units:

o A critical defective unit contains one critical defect.

o A major defective unit contains one or more major defect; 1 or more major defect and 1 or 2 minor defects OR

3 or more minor defects.

o A minor defective unit contains no more than 2 minor defects.

1.12.2 EVALUATING INSPECTION RESULT • One critical defective will automatically fail the inspection.

• Major defective will be counted and evaluate based on the AQL chart for Major Defective.

• Minor defective will be counted and evaluated based on the AQL chart for minor defective. Since minor defects are

less serious than critical or major, a lower AQL level is used to determine the outcome of the inspection with more

tolerance.

• Vendor must perform regularly scheduled inspections. This includes Defects Classifications, Inspection Types, and

the Monthly Inspection Summary.

1.12.3 DEFECT CLASSIFICATIONS • There are 3 types of Defects Classifications:

• 1 - Critical Defects

A critical defect is likely to result in a hazardous or unsafe condition for use, a violation of U.S. regulations, and/or a

litigious situation. Critical defects include, but are not limited to, the following:

o Violation of any U.S. regulation (e.g. labels incorrectly positioned on the entire shipment, missing country of origin

label, incorrect care label).

o Hazardous or unsafe for use by consumer (e.g. needle fragment in textile item, nail protruding from wood item, box

knife left inside package).

o Evidence of insect infestation or mold growth (visual or odor presence).

Zero Tolerance (1 critical defect = 1 critical defective = failed audit). Detection of one critical defect, regardless

of location on the item, will result in a cancellation of the shipment.

I. OVERVIEW




• 2 - Major Defects A major defect is likely to result in failure, or to reduce the functionality of the product for its intended purpose.

o Cannot be sold as First Quality.

o Major defects will result in the customer rejecting and returning the product.

o Major defects include, but are not limited to, the following:

� Affects appearance (e.g. not representative of final sample, does not function as intended, cracked glass, pattern

distortion, color smear).

� Affects durability (e.g. warped, inadequate cabinet joints, inadequate/lack of glue, brittle natural fiber in weaved

items, inadequate textile tear strength).

� Affects performance (e.g. lighting fixture will not light, candle won’t burn, container lid does not seal as

intended, folding chair will not close, dining chair that rocks when placed on a level surface).

� Non-compliance with approved sample or specifications (e.g. wrong item, wrong color, or measurements out of

tolerance).

� Moisture content of a wooden item not in compliance with CPWM standards.

If the number of defectives found is equal to or greater than the allowable limit (Reject Number), the audit

will fail.

• 3 - Minor Defects

Minor defects do not significantly compromise the durability, appearance, or performance of the item.

o Not likely to cause customer return.

o May be sold as First Quality.

o Examples: color variation on candles, small dents on the candle base.

Three minor defects on the same unit are equal to one major defect. In addition, 3 minor defects on 3

separate units will be considered as 3 minor defects. The number of minor defectives shall be used to rate the

inspection based on a lower AQL level. At the lower AQL level, each unit with one or 2 minor defects will be

counted as one minor defective.

• General Defects Classifications

o Table 1-1 is only a general list of defects classifications for all product categories. Refer to the specific Defects

Classifications list for your product category (Softlines, Hardlines, and Furniture).

Table 1-1 General Defects Classifications

Description Critical Major Minor

Label

Incorrect or missing country of origin label x

Other incorrect or missing label components in entire shipment x

Labels incorrectly positioned on entire shipment x

Comparison to Approved Sample and/or Specification

Non-compliance (incorrect or missing):

General appearance x

Color x

Size/capacity/weight x

Stem does not support vessel or separates x

Protective covering x

Shade x

Decoration or distressed standard x

Finish x

Shape x

Components/attachments, including assembly instruction x

Incorrect pack for multiple item x

Containers x

Display box x

Multiple item packs x

I. OVERVIEW




Finish x

Material/Surface Defects

Incorrect materials x

Infestation x

Oxidation/mold x

Contamination within or on surface x

Surface blemishes x

Flaking of exterior coating x

Other cosmetic issues-dents/marks/paint x

Very small surface blemishes x

Removable finger prints x

Small dents on wooden item x

Workmanship Defects

Sharp or broken edges, cracked, sharp spikes, wire ends, wood or glass splinters x

Loose or broken knobs, handles, or ornaments x

Deformation of shape x

Uneven/unstable base x

Lid and/or other components misfit x

Cosmetic defects-dents/marks/paint x

Excessive bubbles in glass x

Excessive seam marks x

Crazing x

Poor surface detail x

Unsightly and/or inconsistent seam molding x

Incomplete buffing/ irregular plating x

Threads hanging in excess of ½ inch x

Manufacturing by product x

Broken/cracked x

Excessive, unpleasant odor x

Dusty or unclean item x

Minor mill flaws (small stubs and knots) on hand loomed fabric x

Assembly Instructions (Assembly of 1 unit is required)

Product does not assemble and/or assembly instructions are incorrect x

Product does not assemble easily and/or instructions are unclear x

Textile

Not pressed as specified x

Not folded as specified x

Not packed as specified x

Fabric flaws-holes, broken ends, drop stitches, vertical or horizontal lines, not cut

on grain lines, snags, slugs, mis-weave

x

Conspicuous piling x

Printing defects, wrong and/or missing color, incomplete coverage of color, mis-

registration, wrong pattern

x

Mismatched stripe or plaid x

Nap not as specified x

Skewed pattern or fabric x

Trims missing or incorrect x

Mis-matched color within a set x

Stitch overlaps unattractively x

Seams puckered, twisted or not aligned x

Uneven closures/zipper x

Conspicuous pressing defects x

I. OVERVIEW




Excess threads-over x

Bottom hem uneven x

Label

Not readily visible x

Not legible x

Master Carton Marking (missing or incorrect)

The country of origin x

P.O. # x

SKU description x

SKU# x

TTL/SPs (total units of inner cartons in each master carton) x

TTL/PCS (total amount of units in the master carton) x

Net weight x

Gross weight x

CTN NO (carton number) x

Inner Carton Marking (missing or incorrect)

SKU# x

SKU description x

Number of pieces per inner carton x

Packaging

Non-compliance with the specified CPWM packaging rules6 and published

specifications

x

Protective Packaging Design

Void areas not filled as required x

Multiple items not properly separated (exception for flatware e.g. fork, spoon, and

knives)

x

Excessive internal movement x

Inadequate surface protection x

Inadequate edge protection x

Inadequate corner protection x

Sharp items not adequately wrapped, suspended or isolated x

Loose hardware not bagged/contained x

Difficult to unpack/repack x

1.12.4 INSPECTION TYPES • Inspections are conducted at the vendor’s website and must be performed in a well-lit area appropriate for inspection

activity7. The 3 types of inspections required are Pre-Production Inspection, In-Line Inspection, and Final

Inspection. Refer to Figure 1-13 for the diagram detailing these inspections.

• Inspections must be recorded on an Inspection Summary Report. The vendor (or CPWM agent where applicable) is

responsible for updating and maintaining this monthly, and must provide this report to CPWM upon request. The

format of the report is chosen by the vendor/QA inspector.

Pre-Production Inspection

• The Pre-Production Inspection is an inspection of raw material prior to the start of production. The objective is to

ensure that all materials are in accordance with the sample approved by the Buyer. Identifying any issues with the

material quality as early as possible will reduce the number of defective products.

Procedure

• The Pre-Production Inspection Report must contain the following:

o SKU number (CPWM product SKU number)

6 For packaging details, refer to Vendor Guide section 2. 7 The vendor assumes the role of the inspector unless there is an agent, in which case the agent acts as the inspector.

I. OVERVIEW




o Description of the item

o PO #

o Lot number

o Date of inspection

o Date of production

o Vendor / Factory

o Factory Address

o Country of Origin

o Units to be inspected, AQL, Acceptance and Reject number

o Production Status at time of inspection

• The Pre-Production Inspection is a useful method for alerting and working with the vendor to rectify problems as

early as possible in the production process. Any problems or discrepancies found with the raw materials,

construction, measurement, color, workmanship and/or hardware that are observed during the Initial Inspection must

immediately be brought to the attention of the Vendor Management and their own QA so that immediate action can

be taken to rectify the problems or discrepancies.

• A Pre-Production Inspection report must be completed for every inspection performed and the vendor must be

prepared to show this report to CPWM upon request. As much of what is recorded on the report will also require a

verbal explanation, forms should be completed when both the factory QA and the vendor’s representative are

together.

• The frequency of Pre-Production Inspections required will depend upon the type of merchandise being produced, the

vendor’s past performance, and the order quantity.

• A minimum of one Pre-Production Inspection for each shipment must be performed.

Inspection Schedule

• In order to schedule Pre-Production Inspections properly and effectively, the vendor/agent’s QA Department must

be kept well informed of the progress of the bulk production. The approximate completion dates for the

manufacturing of the program should be recorded by the merchandiser and passed to the vendor/agent’s QA

Manager to plan the inspection schedule. Merchandising must follow up with the relevant vendor and notify the QA

Manager promptly of any changes in production schedules so that vendor/agent’s QA inspection schedules can be

adjusted accordingly.

In-Line Inspection

• The In-line Inspection includes rechecking the raw material’s quality, construction, measurement, color, hardware,

labels, tags, bags, and workmanship with special attention to finish, paint, polish, moisture content, durability, and

instructions. Inspect the above criteria against the approved sample. Packaging, inner boxes and markings should

also be inspected if available.

Procedure:

• The In-Line Inspection Report must contain the following:

o SKU number (CPWM product SKU number)


o PO #

o Lot number

o Date of production

o Date of inspection

o Vendor / Factory

o Factory Address

o Country of Origin

o Units to be inspected, AQL, Acceptance and Reject number

o Production Status at time of inspection (e.g. sanding, finishing, packing, etc)

• Any problems or discrepancies found must be brought to the attention of the vendor management and their own

Q.A. so that action can be taken to rectify the problems or discrepancies immediately. Every time an In-line

Inspection is performed at a factory, an inspection report must be completed and the vendor must be prepared to

I. OVERVIEW




provide this report to CPWM upon request. Since much of what is recorded on the report will also require a verbal

explanation, the forms should be completed when the factory Q.A. and the vendor’s representatives are together.

The frequency of the In-line Inspection will depend upon the type of product being produced, the production quality

as perceived, the vendor’s past performance, and the order quantity. If the In-Line Inspection passes, production can

be continued. If the In-Line Inspection fails, the vendor must take corrective action, and the inspector must perform

a re-inspection until the material is deemed acceptable or until it is determined that it cannot meet standards.

Final Inspection

• The Final Inspection should only be carried out when at least 80% of the shipment lot has been packed, with the

balance cleared from the production lines. Depending on the quality history of the production factory, the QA

inspector might demand for the shipment to be 100% packed before conducting the Final Inspection. For some

items (e.g. very bulky items such as furniture), it is permitted to conduct the Final Inspection after the shipment is

50% packed.

• The Final Inspection procedure consists of a series of checks to ensure the accuracy of the color, hardware, material,

labels, measurements, workmanship and packaging.

• The AQL inspection system, based on the MIL-STD-105E, should be used. Different AQL levels are used for

different product categories (refer to Table 1-2)

o Use 2.5 AQL MIL-STD-105E- Normal Level II Single Sampling Plan (refer to Table 1-3).

• It is important that the QA inspector determines the Sample Lot Levels required before carrying out the inspection.

It is the vendor’s responsibility to provide a clean, well lit, and spacious work area to carry out the inspection. It is

the QA Inspector’s responsibility to ensure that the area provided is adequate for the purpose of inspection; any

inadequacies should be communicated to the vendor/agent’s senior management as soon as possible so that issue

could be rectified. Each separate shipment and SKU will require a Final Inspection conducted by a QA

Inspector.

• If the Final Inspection fails, the QA Inspector must perform a re-inspection of the failed P.O. after the factory has

taken steps to correct (rework/replace) the rejected (defective) units. The subsequent Level II Single Sampling Plan

inspection for that same P.O. should be carried out at a lower AQL of 1.5. If the same shipment fails the re-

inspection, the following subsequent inspection for the same P.O. shipment shall be at Level III (100%) also at an

AQL of 1.5.

• In addition, if a shipment has failed, the factory must begin their final inspection on the next 5 P.O. shipments at a

Level II Single Sampling plan with an AQL of 1.5.

Final Inspection Date

• The QA Manager/Supervisor should plan the inspection schedules in accordance with the P.O. ship date. The Final

Inspection schedule is arranged and carried out on each separate P.O. prior to shipment so as not to adversely impact

the ship date. • The Final Inspection consists of 6 different checks/verifications:

1. Packaging

• Inspection consists of checking the following:

o Size and Construction of Outer Carton being used

o Carton Marking

o Contents of Carton, including size/color assortment and quantity

o Individual item packaging inside the carton is correct and the packaging labeling is correct

• The QA inspector should record all findings in the sections provided on the Final Inspection Report. The QA

Inspector should use the appropriate AQL 2.5 Level II, Single Sampling Plan table to determine the number of

cartons to be opened for each shipment. As a general rule, regardless of the number of cartons packaged, a minimum

of 3 cartons should be selected. The shipment will be rejected if one or more cartons are found with packaging

mistakes or other non-compliance

2. Quality

I. OVERVIEW




• Inspection shall be carried out by randomly select samples from the entire lot (shipment). The sample selected shall

be representative of the entire lot/shipment and must include sizes and different colors/color combinations

proportionately as applicable.

3. Responsibility

• It is the vendor’s responsibility to ensure the final inspection at the established AQL is 100% compliant. In the event

that CPWM fails a shipment at an AQL 2.5 Level II, Single Sampling Plan during a CPWM inspection, vendor will

be responsible for all costs associated with the CPWM inspection.

• Vendor is required to document all defects and maintain a record of the factory’s corrective action plan (CAP).

These documents must be readily accessible if requested by CPWM.

Table 1-2 General AQL MIL-STD-105E- Normal Level II Single Sampling Plan

Use for General AQL

Level 2

Level 3

100% inspection(Sorting)

1.5 Major defective all categories

Major defective all categories 2.5 Minor defective all categories.

Minor defective all categories 4.0

• Table 1-3 represents the sample size required per SKU order quantity and the Accept and Reject Number per tested

sample for Major defects only

Table 1-3 2.5 AQL MIL-STD-105E- Normal Level II Single Sampling Plan

2.5 AQL

Normal Level II Single Sampling Plan

SKU Order Quantity Sample Size Accept Reject

2-50 5 0 1

51-150 20 1 2

151-280 32 2 3

281-500 50 3 4

501-1200 80 5 6

1201-3200 125 7 8

3201-10,000 200 10 11

• Example (refer to Table 1-3):

o If the P.O. calls for 300 units of SKU 12345 to be shipped, then it falls into the category of 281-500 units and the

required sample size for the vendor to inspect would be 50 units. If no more than 3 major defectives are found, the

shipment is acceptable. If 4 or more major defectives are found, the shipment is subjected to a 100% inspection by

the vendor. Please note that the above only lists the number of Major defectives.

• Table 1-4 represents the sample size required per SKU order quantity and the Accept and Reject Number per tested

sample for Furniture Minor Defects only.

Table 1-4 4.0 AQL MIL-STD-105E- Normal Level II Single Sampling Plan 4.0 AQL

Normal Level II Single Sampling Plan

SKU Order Quantity Sample Size Accept Reject

2-50 5 0 1

51-150 20 2 3

151-280 32 3 4

I. OVERVIEW




281-500 50 5 6

501-1200 80 7 8

1201-3200 125 10 11

Procedure

• Once selected, the samples should be taken to the designated inspection area for evaluation. Proper visual inspection

is very important. The QA Inspector must ensure that the reference sample or photo he/she has recorded has been

approved by CPWM. It is necessary to inspect every single selected sample in the lot. It cannot be assumed that the

selected sample lot is either good or bad after inspecting a few samples; therefore every sample must be thoroughly

inspected.

o Verify that all outside carton labeling details on the item match the labeling details on the package (e.g. size,

SKU, etc). Check that the other labels details are also correct (e.g. country of origin etc). The QA Inspector will

conduct the drop test as well as check the packaging method in accordance with the approved transit/packaging

laboratory report.

o Examine the item: If applicable, check the materials for quality, color, and shading. Check for dampness (take

moisture reading as applicable), biological presence, and (offensive) odor. Review the available raw material,

swatches, labels and accessories, and compare them to the approved samples and the CPWM Furniture

Standards. Record the comments and findings on the Material Inspection Report.

• Review the production (or components) for the following (as applicable):

o Accuracy of design against the approval sample

o Accuracy of construction against the technical specifications

o Material quality and colors

o Workmanship

o Color shade

o Assembly

o Function

o Secure joining

o Measurements

o Sharp edges/Sharp points

o Finish→ Holes/Scratches/Pit marks/Dents

o Dirt/Oil stains

o Moisture Content/Mold/Cracks/Odor (offensive)

o Color differences within one piece

o Packaging components are correct

o AI instructions (as applicable) are eligible and have a country of origin marking/label

• All findings should be recorded on the Inspection Report and contain the following:

o P.O. number

o SKU number


o SKU order quantity

o Merchant/Buyer

o Vendor

o Country of Origin

o Units inspected, Acceptance Number, and Rejection Number

4. Moisture Content (M.C.) Monitoring

• CPWM will check the M.C. of wood and cellulose derived products, including packaging, for acceptability and

compliance. The M.C. of 10% upon product receipt is the accepted standard. Vendors should be knowledgeable

about M.C., and should always consider temperature and humidity and their affect on the product in the United

States climate.

• Any critical defects resulting from dimensional movement, mold, offensive odor, or fracture will be considered

unacceptable regardless of the measured M.C. at production time.

I. OVERVIEW




• The MC limit for indoor product is 8-12%. A target of 8-10% is preferred. For outdoor items CPWM will advise as

necessary.

5. Assembly Test

• Assemble 3 samples according to the provided assembly instructions. The shipment cannot be released if the

assembly test fails to meet the below criteria:

o The assembly instructions are correct, easily understood, and clean

o The provided tools are of the correct size for the hardware

o The hardware pack (components and special tools) required for assembly are provided and are the correct size

and qty as required by the AI

o The components fit together properly after assembly

o Assembled items function as intended (drawers move smoothly, doors close without catching, magnetic clasps

close and hold doors, tables and chairs are leveled, etc)

6. Drop Test

• All Furniture products and select fragile Hard-line items require transit testing. Products which have previously

passed transit testing for other retailers within the last 24 months will be granted a waiver. However, these products

must be identical to the ones which were tested, and the passing results will need to be verified by way of vendor in-

house drop testing. The transit test report must be available for reference upon demand. The vendor must conduct

drop testing of 3 unit samples (refer to section 1.12). All tested samples must pass the in-house drop test or the

initial shipment cannot be released. In the event of failure, the vendor shall inspect, document, correct the issue, and

repeat the in-house drop test. If all three revised samples pass, the packaging revision must be implemented for the

entire shipment. The vendor/agent must clearly document the packaging revision, notify CPWM Engineering of the

change, and proceed to ship without delay. The vendor/agent must also follow up with BV transit testing with the

revised packaging (if required). 7. Final Inspection Report:

• The inspector must complete and file a Final Inspection Report, and be prepared to provide this report to CPWM

upon request. The format of the report is chosen by the vendor/QA inspector.

o If the Final Inspection passes, the inspector issues the authorization to proceed with shipment.

o If the P.O. passes the re-inspection, the inspector issues the authorization to proceed with shipment.

o If the P.O. fails the re-inspection, the shipment is held at the vendor’s warehouse. The inspector must send a

copy of the inspection result to CPWM (or agent where applicable) for further instruction. To release the

shipment, a written authorization from CPWM (DMM or Senior Buyer) must be obtained and signed off by the

agent office (DMM).

o Furniture Vendors ONLY. You are required to submit all FINAL inspection reports by sku/PO to CPWM no

later than 24 hours prior to the ship date noted on the PO. Key points to remember:

� Inspections (all three levels) are required for every sku/PO shipment. Only the FINAL inspection report is

to be sent to CPWM.

� If the sku/PO is manufactured in multiple factories, final inspection documents must be submitted to

CPWM from each factory.

� If the Final Inspection passes, the inspector issues the authorization to proceed with shipment.

� If the P.O. fails the re-inspection, the shipment is held at the vendor’s warehouse. Vendor/agent must

communicate failures to the CPWM buyer ASAP. Please copy [email protected] on your communication.

Skus with failed inspection results cannot be released for shipment without the approval of CPWM.

� Inspection documents must be submitted in English.

� Final Furniture inspection documents must be submitted to [email protected].

• Please use the following applicable statement in the subject line:

• SKU#: XXXXXX PO: XXXXXXXXX Final Inspection Document – Passing Results

• SKU#: XXXXXX PO: XXXXXXXXX Final Inspection Document – Failing Results

I. OVERVIEW




1.12.5 MONTHLY INSPECTION SUMMARY • Each Final Inspection must be recorded on an Inspection Summary Report. The inspector is responsible for updating

and maintaining this monthly, and must provide this report to CPWM upon request.

• The Monthly Inspection Summary must contain the following:

o Vendor name

o Agent name (if applicable)

o Country

o Inspection date

o PO#

o Department number

o SKU#

o Item’s description

o Quantity Unit Available

o Quantity Unit Inspected

o Quantity Unit Rejected

o Result (Pass/Fail)

I. OVERVIEW




Figure 1-13 Vendor Inspection Procedure

8 Or agent where applicable.

I. OVERVIEW




1.13 TRANSIT TESTING • All furniture and lamp items are required to be transit tested. Please consult with [email protected] if any

assistance is needed. (See the CPWM Vendor Guide for more details).

• CPWM Packaging Engineering has the final authority on all transit test results from BV. For questions regarding

shipping fragile products and the ISTA transit testing requirements, contact [email protected].

• All vendors are strongly encouraged to conduct in-house drop testing. It is strongly recommended that you achieve

successful results prior to submitting a fresh (un-tested) packaged sample to BV for transit testing (refer to Figure 1-

14).

Figure 1-14 In-House Transit Pre-Testing Procedure

• ISTA Transit Test Protocol

o The ISTA test performed will be dependent on your carton physical characteristics as detailed in the table

below. Tests consist of vibration, compression and drop tests:

IF YOUR PACKAGE IS AND SELECT CPWM Protocol

6 sided carton ( like a cube) Less than 150 lbs (68 Kg) ISTA -1C CP-9029-US

6 sided carton ( like a cube) More than 150 lbs (68 Kg) ISTA -1D CP-9029-US

Flat carton (e.g. mirror) Less than 150 lbs (68 Kg) ISTA - 2D CP-9057-US

Elongated carton (e.g.

side Rail)

Less than 150 lbs (68 Kg) ISTA - 2E CP-9058-US

Furniture attached on a custom pallet Palletize CP-9052-US

o This policy does not apply to cartons with a gross weight of more than 150 lbs (68 kg). Contact

[email protected] if your package gross weight is more than 150 lbs (68 kg).

• Loose Load Vibration Test - (for vendor reference only) This portion of the test consists of a 45 minutes package vibration test:

o 15 minutes in the base down

o 15 minutes in the side down

o 15 minutes in the back down orientations

The frequency of the test platform shall be adjusted until the package just leaves the platform surface.

9 For BV Protocols, refer to Appendix B.

I. OVERVIEW




• Free Fall Drop Test – (required for in-house drop testing)

o This portion of the test consists of a series of ten (10) free-fall drops from a height that varies with the carton

gross weight as outlined in Table 1-5:

Table 1-5 Drop Height

Carton/Package Gross Weight Drop Height

English (lbs) Metric (Kg) English (inch) Metric (cm)

1 – 20 1 – 9 30 76

21 – 40 9.5 – 18.2 24 61

41 – 100 18.63 – 45.5 18 45.7

101 – 150 46 – 68.2 12 30.5

• Test surface

o When performing the in-house free fall drop test, select an even, smooth, and rigid surface such as a concrete

floor. No uneven, carpeted, wooden or dirt floor surfaces are allowed. • Identify the critical corners

o Pick the most fragile corner of the packaged item, marking that corner as 1st. If you do not know where the most

fragile corner of the item is located, select the corner where the carton-manufacturing joint (vertical seam of the

carton) is located (refer to Figure 1-15).

Figure 1-15 Identifying Critical Corners

• Drop Testing Technique o When performing the drop, especially on critical corners and edges, the orientation of the carton must be such

that the entire weight of the carton is concentrated onto one point � the critical corner or edge being tested.

Refer to figure 1-16 for the diagram illustrating this procedure.

Figure 1-16 Drop Testing Technique

1st corner

Critical corner

(Manufacturer joint)

I. OVERVIEW




Figure 1-17 Drop Sequence • Carefully inspect for damage after the in-house drop test is completed. If no damage is found, pack and send a

fresh (untested) sample to the BV test lab to avoid inherent stress from previous drops. Failing to send a fresh

sample to BV may result in loss of time and additional cost due to a potential test failure.

1.14 DC RECEIVING INSPECTION • DC Receiving Inspection uses 2.5 AQL ANSI ASQ Z1.4 MIL-105E- Special Level 1 Inspection as standard.

Table 1-6 represents the sample size required per P.O. order quantity and the Accept and Reject number per tested

sample.

Table 1-6 2.5 AQL ANSI ASQ Z1.4 MIL-105E- Special Level 1 Inspection

P.O. Quantity Sample

Size

Major Defective

Accept

Major Defective

Reject

2 to 50 2

0 1 51 to 500 3

501 to 35,000 5

Over 35,000 8

• Please note: This standard receiving inspection shall be performed internally at CPWM at our discretion. It is a

cursory inspection to determine the likelihood that a PO shipment will meet our quality standard. In the event that

the Special Level I Inspection fails, a Normal Level II Inspection (refer to Table 1-4), will be performed.

• Example: A PO shipment of 520 units is inspected upon arrival at the CPWM DC. Five (5) units are randomly

selected and inspected. If one (1) or more major defective(s) is/are found, the shipment fails the Receiving

Inspection. This failure warrants CPWM to consider a Level II Inspection.

• Refer to Figure 1-18 for the diagram illustrating this procedure.

• Drop Sequence

Orientations of the impacts are as follows and must be

performed in the following order, as illustrated in Figure 1-

17:

1. Most fragile corner (manufacturer’s corner) 2. Shortest edge radiating from that corner 3. Medium edge radiating from that corner 4. Longest edge radiating from that corner 5. Flat on one of the smallest faces 6. Flat on the opposite small face 7. Flat on one of the medium faces 8. Flat on the opposite medium face 9. Flat on one of the largest faces 10. Flat on the opposite largest face

4

6

27

1

9

5

10

8

3

I. OVERVIEW




Figure 1-18 DC Incoming Inspection Procedure

I. OVERVIEW




1.15 INSPECTION BY THIRD PARTY SERVICES PRODUCT • Third party inspections are typically conducted for a new vendor and/or a new program, or for prior persistent

quality issues.

• Only the Buyer or the CPWM QA department can initiate third party inspections.

• Inspection Appointment Scheduling Procedure

o QA forwards the form to both the vendor10 and the inspection service via e-mail.

o Inspection service confirms the receipt of the request.

o Inspection scheduling occurs between the inspection service and the vendor (CPWM plays no role in this

process).

o Six days notice is required for all scheduling changes. It is the vendor’s responsibility to contact the inspection

service directly for any appointment changes.

• Vendor’s Role in the Inspection Process

o POs flagged for inspection may not ship without authorization from the inspection service or CPWM.

o POs must have already passed vendor final inspections.

o The entire PO must be 100% complete; minimum 50% packed (large items such as furniture need only 10 units

packed).

o Approved samples should be available to resolve potential defect disputes.

o A clean, well-lit area appropriate for the product inspection must be available for the inspector’s use.

• Sampling Method

o ANSI ASQ Z1.4 Normal Level II Single Sampling Plan→2.5 AQL for Softlines, Non-Furniture Hardlines

lighting and 4.0 AQL for Furniture Major defects only.

o Critical defective � Zero tolerance (if 1 critical defect is found, the lot fail the inspection)

o Major defective � see Defects Classifications for example and definitions.

o Minor defective � 3 minor defects on the same unit will be treated as 1 Major defective.

o In general, minor defectives are treated at a lower tolerance than Major defectives (Non-Furniture 4.0 AQL and

Furniture 6.5 AQL).

• Inspection Conclusions

Table 1-7 Inspection Conclusions

Conclusion Circumstance Action

Abort Inspector attempts the inspection but the entire

P.O. is not ready

No Shipment

Reschedule the inspection

Pass Shipment conforms to CPWM standards Ship

Fail Shipment does not conform to CPWM standards No Shipment

100% inspection

Reschedule the inspection

Hold Requires decision from CPWM No Shipment

Wait for CPWM decision

• Payment for Inspections

o CPWM pays for the first completed inspection (regardless of Pass/Fail/Hold conclusion).

o The vendor pays for Aborted (shipment not ready for inspection) and all re-inspections.

• Reports

o The inspector is required to leave a copy of the inspection report with the vendor before leaving the premises.

o The inspector is required to review all rejected units and reasons for rejection with the vendor.

• Samples and Photos

o Failed and On Hold inspections require samples and/or photos to substantiate conclusion.

o The inspector forwards samples immediately to CPWM QA Department at [email protected] using the CPWM

shipping account number. Contact the Buyer for this account number.

• Disputes

o Contact CPWM QA Department at [email protected] immediately.

o Do not ship until the dispute is resolved in writing.

10 Or agent where applicable.

II. HARDLINES

Cost Plus Management Services, Inc. 2-1 For updates to this manual, go to QA Manual CONFIDENTIAL ww.worldmarketcorp.com/vendor-relations/



HARDLINES

• The CPWM QA Manual is separated into two versions. There is a version dedicated solely to non-furniture

(hardlines and softlines) vendors titled: Quality Assurance Manual - Excluding Furniture, Lighting, Food, and

Beverage Vendors. This manual can be found on our Vendor Relations website.

III. SOFTLINES

Cost Plus Management Services, Inc. 3-1 For updates to this manual, go to QA Manual CONFIDENTIAL www.worldmarketcorp.com/vendor-relations/ Date: July 22, 2013 User ID: cp03 Password: cp03


SOFTLINES • The CPWM QA Manual is separated into two versions. There is a version dedicated solely to non-furniture

(hardlines and softlines) vendors titled: Quality Assurance Manual - Excluding Furniture, Lighting, Food, and

Beverage Vendors. This manual can be found on our Vendor Relations website

3.1 DEVELOPMENT/BULK PRODUCTION SUBMISSION PROCESS All fabrics must be submitted for review and approval to the applicable buyer. Refer to the documents titled CPWM

Bulk Production Submission Process and CPWM Textile Development Submission Process. Refer to the forms titled

CPWM Development Form - Bulk Submission for Yarn Dye – Prints, and CPWM Submission Form – Lab Dip – Bulk

Submission. Documents and forms are available on our Vendor Relations Website.

3.2 PILLOW LABEL ATTACHMENT • Zippered Pillow Labeling Requirements

o Zippered pillows should be labeled per the following:

o The law label must be attached to the filler/insert.

o A second law label must also be attached to the outer shell if it has a

zipper as required by ABFLO.

• Care instructions and fabric content:

o Attach a care label to the inside of the shell itself.

o You must follow the care label format shown in section 1.5 of this

manual.

o PLEASE NOTE: CARE AND FABRIC CONTENT CANNOT BE PRINTED ON THE LAW LABEL. Care and content labels must

never be placed on top of the law label.

o The law label attached to the filler and care labels must be tucked

inside the shell and the pillow shipped to us fully zipped.

o You must contact the Buyer to discuss vacuum packing. If the pillow

can be vacuum packed, we should consider this option as the freight/

cube savings are dramatic.

o A "hangtag" ticket must be attached to the outside of the pillow. The

ticket attachment must be run through the seam.

III. SOFTLINES



o Sticky tickets must never be used.

o Pillows without a zipper, "hangtag" ticket must be placed on the bottom, left hand-side of the pillow.

• Pillow Zippers o Zippers must be located on the bottom seam, hidden and dyed to match the pillow unless otherwise specified by

the Buyer.

IV. FURNITURE



FURNITURE • Living, Outdoor, Dining

4.1 PRODUCT LABELING • TICKETING - NO RETAIL

o The vendor must affix a P.O. ticket (refer to Figure 4-1) to the product. o The P.O. ticket must be placed on the underside of the furniture item and on the outer master carton (refer to

Furniture Carton Printing Requirements found on our Vendor Relations website).

o Note for Furniture Vendors: Furniture price tickets should not include a retail price on them. This is a mandatory requirement unless directed otherwise by the buyer.

Figure 4-1 Example PO Ticket

• LABELING – NOT FOR COMMERCIAL USE

o The vendor must affix a label on the underside of ALL furniture items with the following statement:

� Not For Commercial Use

4.2 WARRANTY • The warranty statement must include all parts of the item. For example, if the furniture contains frame, springs and

webbing, foam, leather, and all other parts, then the warranty statement must cover all of the above (refer to figure

4-2). Warranty's must be reviewed and approved by the Buyer/Assistant.

• The warranty statement and care and cleaning instructions can be printed on the same paper (see Appendix D).

IV. FURNITURE



Figure 4-2 Example of Furniture Warranty

Frame – Limited 5 Year Warranty The X collection frame is warranted for 5 years that against manufacturing defects in material and workmanship.

Springs and Webbing – Limited 5 Year Warranty The springs and webbing used in the X collection are warranted for 5 years against breakage due to defective material or workmanship.

Foam – Limited 5 Year Warranty The foam in the X Collection is warranted 5 years against loss of resiliency and free from defect in material and workmanship. Loss of resiliency

should not be confused with softening and flattening of fiber that will occur as a result of normal use and aging, and is not a manufacturer defect.

Leather – Limited 5 Year Warranty

The X Collection is guaranteed to be upholstered in 100% leather, which is warranted for a period of 5 years from the date of delivery against

tearing and splitting under normal household usage. This warranty does not include coverage for wrinkling or natural markings, variation in grain, or color variations because they are typical of authentic cowhide leather. In addition, the warranty does not include coverage for tears due to

poor maintenance.

All Other Parts – 1 Year Warranty

All other parts not specifically listed as being warranted are covered under a one year limited warranty against defective material or workmanship.

This warranty is limited to repair or replacement of the defective part.

This warranty also does not cover damages occurred during transportation or due to misuse, abuse, negligence such as cuts, burns, pet damages,

treating the leather with any chemical product, exposing the leather to sunlight, high heat, or bright lights both artificial and natural. This warranty does not cover spills such as acids, solvents, dyes, or other corrosive chemicals, ink, paint or body fluids.

Warranty Service All claims for service must be accompanied by proof of purchase (bill of sale). Any claim for service under the warranty must be through Cost

Plus World Market. This warranty is valid to original consumers’ purchaser.

IV. FURNITURE



4.3 FURNITURE DEFECTS CLASSIFICATIONS • Location of the defect on the product will dictate the defect severity.

• Example: A defect on class A zone (show) surface is classified as Major. The same defect on class B or C zone

surfaces may be classified as minor.

• Definitions of surface zone are as follow:

o Class A zone surface – all surfaces on the item that are either readily visible or will be visible with no effort

required during the course of normal use or observation. (e.g. standing, bending at the waist, opening doors or

drawers)

o Class B zone surface - all surfaces on the item that are occasionally visible or will require bodily effort to be

visible (e.g. bending down at the knees, kneeling, or moving components for observation).

o Class C zone surfaces - all surfaces on the item that are rarely visible or will require extraordinary bodily effort

to be visible (e.g. flipping over, detaching, disassembling, or requiring a flashlight for observation).

• Refer to Table 4-1 for Furniture Defects Classifications and Table 4-2 for Furniture Packaging and Labeling Defects

Classifications.

• DEFECT LOCATIONS

o This section is a reference guide to assist quality inspectors in defining the severity of defect found on specific

furniture items. Some items may specify a higher quality level, in which certain areas may be upgraded. For

example, a class C zone area may be upgraded to a class B zone.

4.4 FURNITURE STANDARDS

• General Furniture Standards

o Listed below are the furniture standards for Cost Plus World Market. I have listed construction as well as

material standards that need to be adhered to in order to insure good quality product for our customers.

Changes and or substitutions may be made in certain situations but only after review and approval by the

product engineer and the merchant.

A) Joinery: 1) Dowel or tenon construction requires adequate, not excessive gluing of both components, if an

excessive amount is applied then the joint must be wiped clean, sanded if needed to avoid finishing

issues.

2) Joints are to be flush unless an offset is specified in the technical drawing. 3) Pin nails may be used to secure joint until glue sets up, but not as a method of joining two components. 4) If pin nails are used in exposed areas, then the holes must be filled and sanded so they will not stand

out after finish is applied unless distressed finish is specified as part of the design intent/aesthetic.

5) All KD/RTA fasteners must be hidden if at all possible. In situations where the fastener cannot be completely hidden the finish/color of the fastener must compliment the finish/color of the item not

contrast to the point of drawing attention. Wooden plugs or in some cases plastic caps may be used if

approved by CPWM.

B) Sanding: 1) All exposed areas must be properly and evenly sanded. Sand through on

veneer or burnishing (over sanding with fine grit sand paper) of solid wood is not acceptable as it will

cause the finish to run excessively.

2) Cross grain marks on veneer or solid wood is not acceptable unless part of the design intent. 3) Distressing should take place after sanding not during the sanding process.

C) Finish: 1) Finish must match approved color panel and be consistent over the entire

product. All finished surface areas must be within the shade band.

2) Lacquer runs, trash (dust, or other particulate) in the top coat on exposed. Surfaces are not acceptable.

3) Stain must be applied evenly so that all components have consistent color. 4) Adhesion tests must be performed on a regular basis to insure that flaking or peeling will not occur.

IV. FURNITURE



5) Distressed or antiqued finishes must appear random not uniform so that it has an aged appearance by normal wear.

D) Materials: 1) Wood specie/s should be as specified or indigenous equal, if vendor

wants to suggest a substitution for cost or availability, it must first be approved by the merchant and

product engineer. This should be submitted as first sample option at vendor’s expense.

2) Moisture content goal is 8-10%, however 12% is acceptable but must be maintained throughout the product to prevent excessive movement of components.

3) Veneered components must be (3) or (5) ply construction to achieve balance and stability of panels and components.

4) Substrate material for veneered components should be MDF (medium density fiberboard) in most

cases if particleboard is used it should be a minimum of 40 lbs/ft2. Particleboard can not be used on

panels with exposed edges. In cases where particleboard is used the edges must be banded to keep

moisture out especially on the bottom edge where it could be exposed to liquids or damp/wet floors.

E) Hardware: 1) Specified hardware may be substituted if approved by CPWM merchant

And design.

2) Structural or functional hardware must be tested by a reputable testing lab, and the results presented to CPWM for approval.

3) Connection hardware for KD/RTA product should be standardized whenever possible to help lessen

confusion when assembling the product.

• In General:

o As a general standard all edges must be broken, 1mm radius, unless chamfer or shape is specified. No sharp

edges on tops, posts or other areas that may splinter or cause injury.

o All cabinets with doors and tables should have adjustable levelers, chairs should be checked for level before

being packaged and have screw in nylon floor glides on the bottom of each leg.

• Leg attachment:

o Legs on dining tables and chairs in general should have leg bolts as opposed to inserts whenever possible. The

strength of the leg bolt is much better than the insert and insert screw. There are situations where the leg bolt

can’t be used due to space constraints but in most cases the leg bolt can and should be used. See photo below:

• CONSTRUCTION STANDARDS

o Refer to the CPWM Vendor Relations website to view our furniture construction standards. For example,

if you manufacture dining tables, you are required to follow the construction standards posted on our website.

New standards are being added regularly. Please refer to our website periodically to ensure you are up to date

on all CPWM standards. For questions regarding CPWM standards, contact CPWM Engineering.

IV. FURNITURE



CASE-GOODS

Zone A

Top, Molding

Zone A

All visible areas of front

view

Zone A

Side panels, moldings

Zone C

Rear edges of top and side panels

Zone C

Back panel view

IV. FURNITURE



Zone A

Top and side edges of opened doors

Zone C

Under side edges of opened doors

Zone B

Rear half of all shelves

on case goods with doors 30” high or less

Zone A

Front half of all

shelves or 7” deep from front edge

Zone A

Inside surface of door and side panels

IV. FURNITURE



Zone B

Lower edge of top rail, ceiling of case goods

Zone C

Bottom side of case-good excluding door edges.

Zone B

Inside surface of back and side panels

Zone A

Front rails

Zone B

Inside surface of back

panel

IV. FURNITURE



Zone C

Bottom side of leg

Zone A

Outside legs surfaces

Zone B

Inside legs’ surfaces

Zone B

Inside side panels

Inside back panels and interior rails

Zone B

Inside ceiling

Underside of top

front rail

Zone C

Interior of cabinet of drawer case goods

IV. FURNITURE



Zone B

Top panel on case

goods 72” tall or taller

Zone A

All carved or raised details

Zone A

All double sided,

non-handed

adjustable shelves

Zone B

Entire perimeter

of turned legs,

less than 6” Ht.

IV. FURNITURE



DRAWER

Zone B

All inside surfaces of

drawer including top

edges

Zone A

Front surface drawer including drawer pull

Zone B

Side panel outer surfaces of drawer, except back side

Zone A

All 4 edges of drawer face panel

Zone A

Door Glass

Inside & Out

and metal

hardware.

IV. FURNITURE



UPHOLSTERY

Zone C

Bottom surface and rear of back panel

Zone B

Bottom surface drawer

pull and bottom edge of front panel

Zone A

All front and top touch surfaces

Zone B

Side, top, and back surfaces

Zone A

All front and top touch surfaces

IV. FURNITURE



Zone B

Back and Rear Surfaces

Zone A

Front foot rest, visible front leg

Zone C

Underside

surfaces

IV. FURNITURE



Zone A

Top and front surfaces

Zone A

Both sides of reversible cushion

Zone B

Backside of Living seating

IV. FURNITURE



Zone A & C

Non-reversible

cushions. Top is A, Bottom is C

Zone C

Underside liner

Zone B

Seating base &

bottom of side panels

IV. FURNITURE



Zone A

All upholstered

areas of dining chair

Zone A

All outside sides of

legs; zone B for all inside sides of legs

Zone C

underside liner

IV. FURNITURE



DINING

Zone A

Visible area of legs

and/or base

Zone B

Upper 1/2 of

column base

Zone C

Underside of table surface

Zone C

Underside of

Base

Zone C

Interior of apron

Zone A

Entire perimeter of

turned dining table legs

Zone A

Top surface and all of

outside apron

IV. FURNITURE



Zone A

Back rest,

seat, apron,

front leg face

Zone B

Back side of legs

IV. FURNITURE



OCCASIONAL TABLES

Zone A

Top, Face, Legs, Shelf, Side

Zone A

Back surface,

back rest supports

Zone C

underside of seat and legs

IV. FURNITURE



`

Zone B

Back side of unit

Zone C

Underside

surfaces

Zone A Shelf surface;

Zone B Side Apron

IV. FURNITURE



SCREENS

Zone A

All faces including edges

Zone C

Bottom of feet

Zone B

Top edge

IV. FURNITURE



Beds & Headboards

Zone A

front faces, aprons, legs

Zone C

Behind

headboard, under frame

Zone B

Headboard area

obscured by mattress

IV. FURNITURE



FURNITURE

• ZONE KEY (Corresponds to Defect Location Guide)

o A = Primary visual surface (always in view by customer)

o B = Secondary visual surface (occasionally in view by customer)

o C = Non-Visual surface (rarely in view by customer)

• DEFECT KEY

o C = Critical*

o M = Major

o m = minor

o = Not Applicable *Critical Defect – Hazardous/unsafe for use, violation of U.S. regulation, item cannot be sold due to condition.

Table 4-1 Furniture Defects Classifications

Description Code A B C

Compliance

In violation of any US/CAN regulation for specific product C-1 C C C

Missing or incorrect Country of Origin label C-2 C C C

Missing or incorrect other required labels in the entire shipment C-3 C C C

Size / Capacity / Weight other than labeled C-4 C C C

Incorrect position of label in the entire shipment C-5 C C C

Comparison to Approved Sample and/or Specification

Non approved material or wood species S-1 C C C

Color / Shade S-2 M m m

General Appearance S-3 M m m

Failed to complete 3 samples of testing cycle S-4 M

Decoration, texture or distress standard S-5 M M m

Visual discoloration compared to surrounding area S-6 M M m

Material and Wood Defects

Insect Infestation M-1 C C C

Mold or mildew growth M-2 C C C

Wood knot within 2in (5cm) from joint or on structural member. M-2b C C C

Holes or other material void (non-specified) M-3 M M M

De-lamination greater than 25 mm2 M-4 M M m

Crack with visible gap M-5 M M m

Knot split with visible gap, unfilled > 25 mm M-6 M M m

Knot split filled and matched < 25 mm M-7 m m

Moisture Content 10% (+/- 2%) at center of wood member M-8 M M M

Offensive Odor M-9 M M M

Warp, bowing, bow, twist of surfaces or members >3mm/mtr M-10 M M m

Veneer split, checking M-11 M M M

Workmanship and Construction Defects

Structural failure – component separation/broken/loose W-1 C C C

Post operation repair of component, repair visible W-2 M M m

Visible crack, split, gap, failure on any connection or support (load bearing) W-3 C C C

Hairline crack W-4 M m

Excessive glue squeeze out, or insufficient glue W-5 M m m

Glue failure, or glue used was not as specified W-6 M M M

Damage or dent that fractures and exposes bare wood W-7 C C m

Non fracture indentation does not penetrate finish W-8 M m

Joinery, hardware, or joint not as specified W-9 M M M

Joint expansion/contraction due to wood movement W-10 M m m

Construction loose, assembly wobbly and or racking W-11 M m m

Misalignment of components > 2 mm, product assembles in stable condition W-12 M M m

IV. FURNITURE




Drawers not even, level, or square W-13 M M m

Drawer operation binding or not function smoothly W-14 M M m

Split >5mm long caused by assembly or hardware installation W-15 M m

Exposed nails or protrusion of nail heads W-16 C C M

Sharp or broken edges, cracks, protrusions, or splinters W-17 M M m

Loose or broken handles, adornments, or ornamental items W-18 M m m

Visual details, reveals, u-grooves, missing or wrong W-19 M m m

Poor putty repair, not smooth, not color matched W-20 M M m

Finishing Defects

Discoloration or visible defect on surface F-1 M M m

Color, stain, sheen, or shade mis-match (within single unit) F-2 M m

Color, stain, sheen, shade mis-match (between multiple units) F-3 M m

Multiple drip stain spills or built up stain surface F-4 M m

Bubbling F-5 M m

Blushing F-6 M m

Checking or crazing F-7 M m

Overspray onto hardware or adjacent panel F-8 M m

Flecking of any exterior surface coating F-9 M m

Cracked finish (along joints or panel surface) F-10 M m

Debris embedded inside finish layer, dirt, insects, leaves, etc. F-11 M m

Uneven/inconsistent finishing application, (ex: bare spots) F-12 M m

Resin bleed through F-13 M m

Clear lacquer only on floor contact surface F-14 m

Raised grain, rough surface texture, poor scuffing pass F-15 M m

Handling marks, or finger prints embedded into finish F-16 M m

Bad finish repair (filler/color) not blended, defect still visible F-17 M m

Scratch or scuff that penetrates to substrate F-18 M M m

Scratch or scuff that does not penetrate substrate F-19 m m

Excessive finish (paint or lacquer) along the groove joints F-20 M m

Upholstery (In addition to all other defects)

Collapsed seat pan or back rest (no rebound) U-1 C

Open seam more than 50mm long (exposed foam) U-2 M M m

Split seam less than 50mm long U-3 M m

Skipped or broken stitch U-4 m m

Hanging threads U-5 m m

Hole or tear in fabric exposing foam or construction U-6 M M m

Crushed corner, frame material is damaged U-7 M M m

Corner abrasion, surface leather/fabric damage U-8 M m

Loose buttons or adornments U-9 M m

Curves and seams do not match specified locations U-10 M m

Pinhole or cut < 1mm no exposure of inside U-11 m m

Cloth fold or rumple sewn into a seam U-12 M m m

Stain, dirt, marks, or soil U-13 M m m

Exposed staple heads U-14 M M m

Permanent scuff or abrasion on material U-15 M M m

Cloth indentation, lumps, or puckering U-16 M m

Non-penetrating scratch or line abrasion > 25 mm long U-17 M m

Crushed or worn pile in velvet or microfiber U-18 M m

Loose upholstery or puddling of fabric without rebound U-19 M M m

Polyurethane/adhesive failure on leather products U-20 M M M

Shading difference between components within single unit U-21 M m

IV. FURNITURE




Shading difference between lots among all PO’s U-22 M m

Assembly and Hardware Defects

Rust on hardware or metal parts H-1 M

Burred/sharp edges on metal hardware or parts H-2 M

Damaged (bent, scratched, broken) but usable hardware H-3 M

Discoloration on hardware other than specified H-4 m

Hardware bags not secured or consolidated H-5 m

Hardware mechanisms do not operate smoothly H-6 M

Missing or damaged installed hardware required for assembly H-7 M

Incorrect tool(s) supplied with the hardware A-2 M

Missing holes/inserts as required for assembly (KD products) A-3 M

Difficult to assemble, but possible with box contents A-4 M

Missing and/or illegible assembly instructions A-5 M

Mislabeled components and/or incorrect assembly instructions A-6 M

Damaged torn/marred assembly instructions A-7 M

Blurred or unclear printed assembly instruction – hard to read A-8 m

IV. FURNITURE



Examples of furniture defects

Oil and grease on finish surface not removable Dents and nick from internal handling prior to packing

Unfilled knots

Excessive moisture dissolved stain coat

Wood Movement

Dried adhesive on wood and glass

IV. FURNITURE



Uneven finishing – Staining operation Greasy hardware

Lower shelf gap more than 5 mm wide Abrasion damage – incomplete stain coverage

Internal dents and nicks on components Hairline crack on entire length of leg

IV. FURNITURE



End split Bubbles from lacquer > 25 mm2

Stain runs Marring of finished surface

Oily hand prints prevents staining Clogged spray nozzle

IV. FURNITURE



Dulled saw blade – edge tear out Poor staining

Hole mis-alignment Poor panel alignment with other parts

Zipper handle installed backwards. Hairline crack more than 50 mm

IV. FURNITURE



Poor stain application Missing hardware, connecting screw

Missing leveler glide Internal handling damage pre-finishing

Scratch on class A surface Stain drips on edge – class A surface

IV. FURNITURE



Dowel pins plugs – non matching stain Poor finish sanding

Dulled drill bit – wood tear out In-complete staining

Clear crack penetrate all way though the piece In-correct tool supplied with hardware

IV. FURNITURE



Interior checks more than 10cm End crack on class A surface

Wood chipped at bottom of leg Lacquering drips – finger prints

Wood split at hinge location. Door clasp mis-aligned with catch

IV. FURNITURE



Shelf gap more than 0.25in (6 mm) Nail protrusion to surface of panel

Wood edge band separation Staple/nail exiting wood

Shelf pin hole Rusty strike plate

IV. FURNITURE



Rusty connector bolts End crack on Class A surface

Exposed metal connector – staple Exposed metal connector - Staple

Excessive and poor putty application Finish runs and drip

IV. FURNITURE



Wood filler shrinkage Improperly filled wood void

Filler putty color mis-match Stain puddle

Hardware pullout Glue seam failure

IV. FURNITURE



Leather gouge Leather rip

Seam rip Collapsed seat pan

Boring beetle infestation Termite infestation

IV. FURNITURE



Table 4-2 Furniture Packaging and Labeling Defects Classification

Description Critical Major Minor

Label

Not readily visible x

Not legible x

Master Carton Marking (Non-compliance – missing or incorrect)

The country of origin x

P.O. # x

SKU description x

SKU# x

TTL/SP’s (total units of inner cartons in master carton) x

TTL/PCS (total amount of units in the master carton) x

Net weight x

Gross weight x

CTN NO (carton number) x

Carton graphic smears, blur or unevenly printed x

Non approved carton graphic on furniture items x

Inner Carton Marking (if not floor ready)–(Non-compliance – missing or incorrect)

SKU# x

SKU description x

Number of pieces per inner carton x

Packaging

Missing or incorrect incomplete components packed x

Use of restricted material (saw dust, printed newsprint, popcorn, straw, etc) x

Not in compliance with the specified Cost Plus packaging rules11 and published

specifications

x

Void areas not filled as required x

Inadequate corner protection (foam collapsed, loose corners, etc) x

Drop test failed x

Multiple items not properly separated and secured (exception for flatware e.g. fork,

spoon, and knife.)

x

Excessive internal movement

Inadequate surface protection (incomplete coverage, use < 2 mm thick foam-sheet;

plastic bag < .0015 in. thick).

x

Inadequate edge protection (gap > 30 cm not supported) x

Sharp items inadequately wrapped, suspended or isolated x

Use of staples to seal carton x

Tape applied directly to any class A or B surfaces x

Water marking on carton or damp to touch x

De-lamination of corrugated carton material affect the structure of carton

Not consistently packed between units or as tested and approved sample x

Loose hardware not bagged/contained x

Use of staples to seal plastic bag, hardware bag x

Difficult to unpack/repack x

Loading

Side void larger than 2 cm not properly blocked/braced x

Unauthorized stacking with disregard to the UP Arrow orientation x

Unstable load lacks proper constraint to prevent shifting x

11 For packaging details, refer to Vendor Guide section 2.

IV. FURNITURE



• Examples of Packaging Defects

Inadequate use of foam thickness and density Unsecured hardware bag inside carton

Foam bottoming out

Improper wrapping coverage of components Cosmetic finished exposed to corrugated

Tape adhere directly on product Unsecured foam pads inside carton

IV. FURNITURE



Inadequate components separation Marring of finished surface

Marring of finished surface Debris inside the wrapped product

Dirty or excessive dust on item Packaging material impression – lacquer not dried

APPENDIX A: VENDOR CONTACT LIST

Cost Plus Management Services, Inc. A-1 For updates to this manual, go to QA Manual CONFIDENTIAL www.worldmarketcorp.com/vendor-relations/



APPENDIX A: VENDOR CONTACT LIST Contact Phone Fax Email

Corporate Office

200 Fourth Street

Oakland, CA 94607

510-893-7300 510-893-3681 [email protected]

Sample House

201 Second Street

Oakland, CA 94607

510-893-7300 x3470 510-893-6418 N/A

Stockton, CA

Distribution Center

(SDC #901)

1735 Zephyr Street

Stockton, CA 95206

209-982-1244

209-234-6515

N/A

Windsor, VA

Distribution Center

(VDC #909)

Shirley T. Holland Industrial Parkway

12300 Dominion Way

Windsor, VA 23487

757-242-9930 757-242-6992 N/A

Domestic Logistics Dept.

Inbound Manager

California Inbound Scheduler

Out-of-state Inbound Scheduler

Director of Transportation

209-982-1244 x7038 209-982-1244 x7040

209-982-1244 x7025

209-982-1244 x7062

[email protected]

[email protected]

[email protected]

[email protected]

Import Logistics Dept.

Manager, International Logistics

Manager, Customs

Manager, C-TPAT Compliance

510-893-7300 x3156

510-893-7300 x3273

510-893-7300 x3354

510-893-3776

510-893-3776

510-893-3776

[email protected]

[email protected]

[email protected]

Invoices / Accounting

Manager, Accounts Payable

510-893-7300 x 3065 510-763-5564 [email protected]

GT Nexus / EDI [email protected]

Vendor Compliance [email protected]

Quality Assurance [email protected]

Protective Packaging [email protected]

Product Labeling [email protected]

Not sure who to contact? Email [email protected]

APPENDIX B: CPWM TESTING PROTOCOLS

Cost Plus Management Services, Inc. B-1 For updates to this manual, go to QA Manual CONFIDENTIAL www.worldmarketcorp.com/vendor-relations/



APPENDIX B: CPWM TESTING PROTOCOLS NOTE: Vendors may obtain copies of all CPWM testing protocols at:

• BV https://docushare.cps.bureauveritas.com/docushare/dsweb/Login

Username: cvendor660

Password: co660vendo

• SGS https://share.sgs.com/sites/cn-cts-costplus

Username: b2b\quincy_albert

Password: aswish21

APPENDIX C: LINKS FOR FEDERAL AND STATE REQUIREMENTS

Cost Plus Management Services, Inc. C-1 For updates to this manual, go to QA Manual CONFIDENTIAL www.worldmarketcorp.com/vendor-relations/ Date: July 22, 2013 User ID: cp03 Password: cp03


APPENDIX C: LINKS FOR FEDERAL AND STATE REQUIREMENTS • Disclaimer: We require that all merchandise meet all Federal, State, and Local U.S. laws and regulations, as

well as our expectations for product quality and packaging. The below list of Federal and State regulations is a

general guide only and may not be complete. It is the vendor/agent’s ultimate responsibility to be aware of

all laws and regulations and to stay current with any updates and changes to all of the above. FEDERAL REGULATIONS

Topic Requirement Reference Description

Consumer Product Safety Act

Regulations

16 CFR 1303

www.cpsc.gov/businfo/cpsa.html www.access.gpo.gov/nara/cfr/waisidx_99

/16cfr1303_99.html

Regulates lead content in paint, surface coatings,

materials on furniture and toys and articles

intended for children.

Country of Origin Labeling

Regulations

19 CFR 134.11

www.access.gpo.gov/nara/cfr/waisidx_04

/19cfr134_04.html

Provides labeling requirements for articles of

foreign origin (or their containers).

Fair Packaging and Labeling Act

Regulations

16 CFR 500

www.ftc.gov/os/statutes/fpla/part500.htm

Provides labeling requirements for consumer

commodities.

Federal Hazardous Substances Act

Regulations

16 CFR 1500.3 and 1500.40-46


/16cfr1500_00.htm

Addresses toxicity, irritants, sensitizer, corrosive

items, volatile flammable materials, flammability

of solids, and flammability of self-pressurized

containers.


Regulations

16 CFR 1500.48-53


/16cfr1500_00.html

Addresses sharp points, sharp edges, and use and

abuse testing for toys and other articles for

children.


Regulations

16 CFR 1501


/16cfr1501_02.html

Addresses small parts for toys or other articles

intended for children under three years of age

that present choking hazards.


Regulations

16 CFR 1505

www.gpo.gov/nara/cfr/waisidx_04/16cfr

1505_04.html

Regulates electrically-operated toys or other

articles intended for use by children.


Regulations

16 CFR 1510


/16cfr1510_03.html

Establishes requirements for baby rattles

including structural integrity, size, and

protrusions.


Regulations

16 CFR 1511


/16cfr1511_03.html

Establishes requirements for pacifiers including

structural integrity, size and protrusions.

Food, Drug and Cosmetic Act Food and Drug Administration’s

Compliance Policy Guidelines (CPG)

Establishes requirements for lead and cadmium

content of ceramic-ware and silver-plated food

contact articles.

Food, Drug and Cosmetic Act

Regulations

21 CFR 170


/21cfrv3_00.html

Provides requirements for materials which are

used for food contact (e.g. plastic, paper and

coatings, etc).

Labeling of Hazardous Art Material

Act (LHAMA) Regulations

16 CFR 1500.14


/16cfr1500_00.html

Provides labeling and evaluation requirements

for materials embodied or used in the creation of

graphic or visual works.

Poison Prevention Packaging Act

Regulations

16 CFR 1700


/16cfr1700_03.html

Requires child-resistant packaging for a number

of household substances.

Toxic Substances Control Act

Regulations

40 CFR 700-799 Establishes requirements for products which

contain releasable chemicals.

APPENDIX C: LINKS FOR FEDERAL AND STATE REQUIREMENTS

Cost Plus Management Services, Inc. C-2 For updates to this manual, go to QA Manual CONFIDENTIAL www.worldmarketcorp.com/vendor-relations/ Date: July 22, 2013 User ID: cp03 Password: cp03


STATE REGULATIONS

Topic Requirement Reference Description

California Proposition 65

http://www.oehha.ca.gov/prop65/back

ground/p65plain.html

California Health and Safety Code,

Division 20 Miscellaneous Health and

Safety Provisions, Chapter 6.6,

“Safe Drinking Water and Toxic

Enforcement Act of 1986”,

Sec 25249.13

Establishes rule requiring warning labels for

products containing lead, cadmium, or other

listed substances.

California Tableware Safety Program California Health and Safety Code,

Division 104 Environmental Health, Part

3 Product Safety, Chapter 9, “Control of

Lead Release from Tableware”, Sec

108850-108915

Legislates marking of tableware containing lead

or cadmium by manufactures or importers.

Requires ceramic-ware, enamel metalware and

pewter to comply with the FDA ceramic-ware

leachable lead and cadmium limits.

Mercury in Consumer Products Individual state statutes in VT, ME, RI,

NH, and CT

Requires notification and labeling of products

containing mercury.

Texas Hazardous Substances Act Texas Health and Safety Code, Chapter

501

Requires manufacturers, importers, and private

label distributors of hazardous consumer product

sold in Texas to register their companies with the

Texas Department of Health.

Toxic in Packaging Model Toxic in Packaging Legislation Regulates the heavy metals content (lead,

cadmium, mercury and hexavalent chromium) of

packaging materials, including cartons,

wrapping, and tape.

Suffocation Warning for Plastic Bags www.plasticbag.com/industry/warning.ht

ml

Law Label and Flammability Warning www.bearhfti.ca.gov/

www.abflo.info

APPENDIX D: WARRANTY AND CARE TEMPLATE

Cost Plus Management Services, Inc. D-1 For updates to this manual, go to QA Manual CONFIDENTIAL www.worldmarketcorp.com/vendor-relations/ Date: July 22, 2013 User ID: cp03 Password: cp03


Care Instructions

Warranty

Type in the care instruction (if applicable)

Type in the warranty (if applicable)

Refer to the Upholstered Furniture Limited Warranty template found on our Vendor Relations

website.

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